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BlackBeltHelp AI REVIEW

Help Desk Software

No user reviews
USER SATISFACTION N/A
OUR SCORE 8.0

What is BlackBeltHelp AI?

BlackBeltHelp Artificial Intelligence is a help desk support solution that caters to higher education institutions, designed to automate more than 50% of IT Help Desk Support processes, streamlining the delivery of support and services to students, faculty, and staff. The software allows higher academic learning establishments to speed up the processing and resolution of common and complex issues such as password change requests, portal accessibility, and network connectivity to name a few.

The software is created to address the growing demand for higher education institutions and its constituents for a more accessible, more responsive, faster and more reliable support system that they can count on anytime, anywhere, as the old and outdated 9-5 support service model is no longer able to keep up with changing support requirements.

Overview of BlackBeltHelp AI Benefits

BlackBeltHelp’s Artificial Intelligence provides higher ed institutions with a powerful and robust support platform that enables them to effectively address issues and challenges they face in IT, Enrollment, and Admissions.

Seamless integrations with a number of third-party solutions allow BlackBeltHelp AI to perform at the optimum level. Salesforce integration enhances ticket support management and resolution. inContact simplifies and improves interaction management. Routing and tracking of calls, emails, chats, and web forms to the most qualified support agents is a breeze. Twilio integration greatly improves SMS-based support services.

With over 50% of support processed automated, BlackBeltHelp AI effectively brings down help desk support-related expenses by half. you to cut down your help desk cost by 50% by automating your business processes. It also enables higher ed institutions to provide its students, faculty, and staff with round-the-clock end-user support, effectively ditching the 9-5 support service model that has been in place for years.

Automated support processes also mean lesser agent burnout and enhanced agent productivity. Unlike traditional setup where one agent can only handle two issues without losing efficiency, BlackBeltHelp AI makes it easy for users to handle multiple issues and requests at the same time. Time to resolution is greatly accelerated to issues and queries.

Overview of BlackBeltHelp AI Features

  • Ticket Support
  • Chat Support
  • Email Support
  • SMS Support
  • Third Party Integrations
  • Handle Multiple Users
  • Automated and Personalized Responses
  • Real-Time Interactions with Chat Bot

What Problems Will BlackBeltHelp AI Solve?

1. Delayed response because of limited staff

BlackBeltHel AI enables institutions to respond to infinite chats/interactions at a time, resulting in quicker resolution and increasing customer satisfaction. Automated responses also result in Lower ASA (Average Speed to Answer).

2. Chances of human error

BlackBeltHelp AI brings the chances and consequences of any human error to zero. With its first call resolution rate of 80% and less than 60 seconds chat average speed to answer, Blackbelt Help’s Artificial Intelligence product aims to assist in managing the daily influx of password reset inquiries, enrollment and admission inquiries with automated, instant and personalized responses.

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BlackBeltHelp AI Position In Our Categories

Position of BlackBeltHelp AI in our main categories:

100

BlackBeltHelp AI is one of the top 100 Help Desk Softwareproducts

100

BlackBeltHelp AI is one of the 100
Help Desk Software products


If you are considering BlackBeltHelp AI it could also be beneficial to investigate other subcategories of Best Help Desk Software collected in our base of B2B software reviews.Industry-Specific Help Desk Software, Service Desk Software

It is crucial to note that hardly any app in the Help Desk Software category is an ideal solution that can fulfill all the requirements of various company types, sizes and industries. It may be a good idea to read a few BlackBeltHelp AI reviews first as specific software might perform well exclusively in a really small set of applications or be prepared with a very specific industry in mind. Others can function with an intention of being simple and intuitive and therefore lack complex functionalities needed by more experienced users. You can also find solutions that support a wide group of users and provide a complex feature toolbox, but that frequently comes at a higher cost of such a software. Ensure you're aware of your requirements so that you choose a solution that has all the functionalities you look for.

How Much Does BlackBeltHelp AI Cost?

BlackBeltHelp AI Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Contact BlackBeltHelp for enterprise pricing information and other product details on BlackBeltHelp Artifical Intelligence. You can also submit a request for a demo to see if the software is a perfect fit for your business.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and BlackBeltHelp AI reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with BlackBeltHelp AI. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are BlackBeltHelp AI pricing details?

BlackBeltHelp AI Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Contact BlackBeltHelp for enterprise pricing information and other product details on BlackBeltHelp Artifical Intelligence. You can also submit a request for a demo to see if the software is a perfect fit for your business.

What integrations are available for BlackBeltHelp AI?

BlackBeltHelp Artificial Intelligence integrates with the following business systems and applications:

  • Salesforce
  • inContact
  • Twilio

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