BlackBeltHelp AI Review

BlackBeltHelp AI
Our score: 8.0 User satisfaction: N/A

What is BlackBeltHelp AI?

BlackBeltHelp Artificial Intelligence is a help desk support solution that caters to higher education institutions, designed to automate more than 50% of IT Help Desk Support processes, streamlining the delivery of support and services to students, faculty, and staff. The software allows higher academic learning establishments to speed up the processing and resolution of common and complex issues such as password change requests, portal accessibility, and network connectivity to name a few.

The software is created to address the growing demand for higher education institutions and its constituents for a more accessible, more responsive, faster and more reliable support system that they can count on anytime, anywhere, as the old and outdated 9-5 support service model is no longer able to keep up with changing support requirements.

Overview of BlackBeltHelp AI Benefits

BlackBeltHelp’s Artificial Intelligence provides higher ed institutions with a powerful and robust support platform that enables them to effectively address issues and challenges they face in IT, Enrollment, and Admissions.

Seamless integrations with a number of third-party solutions allow BlackBeltHelp AI to perform at the optimum level. Salesforce integration enhances ticket support management and resolution. inContact simplifies and improves interaction management. Routing and tracking of calls, emails, chats, and web forms to the most qualified support agents is a breeze. Twilio integration greatly improves SMS-based support services.

With over 50% of support processed automated, BlackBeltHelp AI effectively brings down help desk support-related expenses by half. you to cut down your help desk cost by 50% by automating your business processes. It also enables higher ed institutions to provide its students, faculty, and staff with round-the-clock end-user support, effectively ditching the 9-5 support service model that has been in place for years.

Automated support processes also mean lesser agent burnout and enhanced agent productivity. Unlike traditional setup where one agent can only handle two issues without losing efficiency, BlackBeltHelp AI makes it easy for users to handle multiple issues and requests at the same time. Time to resolution is greatly accelerated to issues and queries.

Overview of BlackBeltHelp AI Features

  • Ticket Support
  • Chat Support
  • Email Support
  • SMS Support
  • Third Party Integrations
  • Handle Multiple Users
  • Automated and Personalized Responses
  • Real-Time Interactions with Chat Bot

What Problems Will BlackBeltHelp AI Solve?

1. Delayed response because of limited staff

BlackBeltHel AI enables institutions to respond to infinite chats/interactions at a time, resulting in quicker resolution and increasing customer satisfaction. Automated responses also result in Lower ASA (Average Speed to Answer).

2. Chances of human error

BlackBeltHelp AI brings the chances and consequences of any human error to zero. With its first call resolution rate of 80% and less than 60 seconds chat average speed to answer, Blackbelt Help’s Artificial Intelligence product aims to assist in managing the daily influx of password reset inquiries, enrollment and admission inquiries with automated, instant and personalized responses.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

BlackBeltHelp AI Position In Our Categories

Bearing in mind businesses have distinctive business wants, it is only logical that they steer clear of choosing a one-size-fits-all, ideal software product. Nonetheless, it would be futile to stumble on such application even among recognizable software solutions.
The best thing to undertake is to set down the varied key aspects that necessitate investigation including essential features, costing, technical skill aptitude of staff members, business size, etc. After which, you must conduct the product research systematically. Read some BlackBeltHelp AI evaluations and check out each of the applications in your shortlist more closely. Such well-rounded research ascertain you steer clear of ill-fitting software solutions and pay for the system that includes all the tools you require business requires.

Position of BlackBeltHelp AI in our main categories:

TOP 100

BlackBeltHelp AI is one of the top 100 Help Desk Software products

If you are considering BlackBeltHelp AI it might also be sensible to examine other subcategories of Help Desk Software collected in our base of B2B software reviews.

Companies have different wants and requirements and no software application can be just right in such a situation. It is pointless to try to find an ideal off-the-shelf software product that meets all your business needs. The smart thing to do would be to modify the solution for your special needs, worker skill levels, finances, and other factors. For these reasons, do not hasten and subscribe to well-publicized trendy systems. Though these may be widely used, they may not be the best fit for your particular wants. Do your research, check out each short-listed platform in detail, read a few BlackBeltHelp AI Help Desk Software reviews, contact the vendor for clarifications, and finally select the product that presents what you require.

How Much Does BlackBeltHelp AI Cost?

BlackBeltHelp AI Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact BlackBeltHelp for enterprise pricing information and other product details on BlackBeltHelp Artifical Intelligence. You can also submit a request for a demo to see if the software is a perfect fit for your business.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and BlackBeltHelp AI reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with BlackBeltHelp AI. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are BlackBeltHelp AI pricing details?

BlackBeltHelp AI Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact BlackBeltHelp for enterprise pricing information and other product details on BlackBeltHelp Artifical Intelligence. You can also submit a request for a demo to see if the software is a perfect fit for your business.

What integrations are available for BlackBeltHelp AI?

BlackBeltHelp Artificial Intelligence integrates with the following business systems and applications:

  • Salesforce
  • inContact
  • Twilio

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Reviewed By Louie Andre
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