Price

$30

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NABD System REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 99%
OUR SCORE 7.2

What is NABD System?

NABD System is a suite of customer service solutions that can be configured to deliver optimum customer support via multiple channels. The platform enables users to provide positive customer experience with its cross-channels strategy, enabling them to engage their clients via web, phone, email, chat, social media, and even on mobile.

Overview of NABD System Benefits

With NABD System’s host of customer support capabilities and technologies, users get to enjoy the following core benefits:

  • You can engage customers whenever they need help via multiple support channels.
  • It lets you speed up the resolution process by getting only the information the agents need to identify the problem and create/deliver a reliable solution.
  • You can effectively man the service request queue and provide the perfect solution. Intelligent knowledge base engine provides quick answers to simple issues, thus speeding up the process.
  • It’s possible to assess customer support performance with the right metrics, customer feedback, and return on action (ROA).

Unified Multi-channel capabilities: NABD System significantly impacts customer satisfaction and loyalty by enabling businesses to offer their customers agile and unified experience across multiple touch points.

Integrated BPM engine: NABD System fully leverages its ISO 10002 Quality management by combining internal processes with customer needs using a specially structured customer management lifecycle. This results in a better and faster resolution of complaints and service requests in even the biggest organizations.

Unified Dashboard: With this advanced feature from NABD System, agents and expert matters can increase their productivity as they work on important cases based on priorities. Workflow is faster as agents no longer need to explore and process cases from conventional traditional boxes.

Integrated Collaboration tools: Include customers and users in the process and keep them there with NABD System’s set of collaborative communication tools and sentiment analytics that operate across traditional and social channels.

Overview of NABD System Features

  • Unified Dashboard
  • Case Management tools
  • 24/7 Service center
  • Productivity tools
  • Collaboration tools
  • Advanced Analytics and Insights
  • Mobility
  • Integrated Live Chat
  • Integration

What Problems Will NABD System Solve?

24/7 Customer Support

NABD System offers 24/7 customer support and delivers that experience across multiple channels. For instance, John finds an issue with a device he owns and visits the nearest branch to file his complaint. At 2PM, he calls the support team to make inquiries about his case and gets told that actions are being made regarding his issue. By 6PM, John has not received any feedback and decided to check the status of his complaint through the web portal. There, he finds his case resolved with details of his issue and the resolution process posted as well.

Features: Self-service portal – unified experience across channels

Next Best Action Tool

Technical support agent David gets a call regarding a very complicated issue. He doesn’t have previous knowledge of such complaint and decides to use the “Next Best Action” tool. The action results in a selection of articles featuring similar cases, which then gives him an idea on how to solve the issue.

Features: Next Best Action – Knowledge Base

Channel each activity to most qualified expert

Company Delarue is faced with several service requests that call for a corporate process to be implemented. However, this particular corporate process needed the participation of subject matter experts from various departments. To resolve the matter, Delarue tweaks the business process and workflow engine to propel the case through its lifecycle activities and channel each activity to the most qualified subject matter expert.

Features: Integrated Business Process Management engine and routine rule engine.

NABD System Position In Our Categories

Position of NABD System in our main categories:

200

NABD System is one of the top 200 Customer Support Software products

200

NABD System is one of the top 200
Customer Support Software products


NABD System is also listed in the following subcategories:

Category:Position:Category:Position:
Help Desk & Ticketing Software#22 Live Chat Software#44
Category:Position:
Help Desk & Ticketing Software#22
Live Chat Software#44

Every enterprise has different requirements and requires a system that can be personalized for their size, kind of workers and customers, and the particular industry they are in. For these reasons, no platform can offer perfect features out-of-the-box. When you look for a software product, first be sure what you require it for. Read some NABD System reviews and ask yourself do you desire basic tools or do you need sophisticated features? Are there any industry-specific tools that you are seeking? Get the answers to these questions to aid your search. There are multiple elements that you need to mull over and these include your budget, specific business needs, your company size, integration requirements etc. Take your time, use a few free trials, and finally select the app that offers all that you need to improve your company effectiveness and productivity.

How Much Does NABD System Cost?

NABD System Pricing Plans:

NABD System provides two fully packed product bundles that enable businesses to extend top class customer support services. A free version is also available.

Free Version

  • Includes basic customer support features

Professional – $30/user/month

  • An ideal option for small to large businesses in need of the essential and premium customer support tools and functionalities.

Enterprise – $60/user/month

  • Filled to the brim with all the features plus extra premium tools.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and NABD System reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with NABD System. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

10

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Android
  • Mac
Language Support
  • USA
  • UK
  • Canada
  • China
  • Germany
  • India
  • Japan
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are NABD System pricing details?

NABD System Pricing Plans:

NABD System provides two fully packed product bundles that enable businesses to extend top class customer support services. A free version is also available.

Free Version

  • Includes basic customer support features

Professional – $30/user/month

  • An ideal option for small to large businesses in need of the essential and premium customer support tools and functionalities.

Enterprise – $60/user/month

  • Filled to the brim with all the features plus extra premium tools.

What integrations are available for NABD System?

NABD System features an extensive RESfil APIs for seamless integrations with the leading business systems and applications.

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