- Home
- Customer Support Software
- NABD System
NABD System Review
What is NABD System?
NABD System is a suite of customer service solutions that can be configured to deliver optimum customer support via multiple channels. The platform enables users to provide positive customer experience with its cross-channels strategy, enabling them to engage their clients via web, phone, email, chat, social media, and even on mobile.
Show MoreOverview of NABD System Benefits
With NABD System’s host of customer support capabilities and technologies, users get to enjoy the following core benefits:
- You can engage customers whenever they need help via multiple support channels.
- It lets you speed up the resolution process by getting only the information the agents need to identify the problem and create/deliver a reliable solution.
- You can effectively man the service request queue and provide the perfect solution. Intelligent knowledge base engine provides quick answers to simple issues, thus speeding up the process.
- It’s possible to assess customer support performance with the right metrics, customer feedback, and return on action (ROA).
Unified Multi-channel capabilities: NABD System significantly impacts customer satisfaction and loyalty by enabling businesses to offer their customers agile and unified experience across multiple touch points.
Integrated BPM engine: NABD System fully leverages its ISO 10002 Quality management by combining internal processes with customer needs using a specially structured customer management lifecycle. This results in a better and faster resolution of complaints and service requests in even the biggest organizations.
Unified Dashboard: With this advanced feature from NABD System, agents and expert matters can increase their productivity as they work on important cases based on priorities. Workflow is faster as agents no longer need to explore and process cases from conventional traditional boxes.
Integrated Collaboration tools: Include customers and users in the process and keep them there with NABD System’s set of collaborative communication tools and sentiment analytics that operate across traditional and social channels.
Show MoreOverview of NABD System Features
- Unified Dashboard
- Case Management tools
- 24/7 Service center
- Productivity tools
- Collaboration tools
- Advanced Analytics and Insights
- Mobility
- Integrated Live Chat
- Integration
What Problems Will NABD System Solve?
24/7 Customer Support
NABD System offers 24/7 customer support and delivers that experience across multiple channels. For instance, John finds an issue with a device he owns and visits the nearest branch to file his complaint. At 2PM, he calls the support team to make inquiries about his case and gets told that actions are being made regarding his issue. By 6PM, John has not received any feedback and decided to check the status of his complaint through the web portal. There, he finds his case resolved with details of his issue and the resolution process posted as well.
Features: Self-service portal – unified experience across channels
Next Best Action Tool
Technical support agent David gets a call regarding a very complicated issue. He doesn’t have previous knowledge of such complaint and decides to use the “Next Best Action” tool. The action results in a selection of articles featuring similar cases, which then gives him an idea on how to solve the issue.
Features: Next Best Action – Knowledge Base
Channel each activity to most qualified expert
Company Delarue is faced with several service requests that call for a corporate process to be implemented. However, this particular corporate process needed the participation of subject matter experts from various departments. To resolve the matter, Delarue tweaks the business process and workflow engine to propel the case through its lifecycle activities and channel each activity to the most qualified subject matter expert.
Features: Integrated Business Process Management engine and routine rule engine.
NABD System Position In Our Categories
Bearing in mind businesses have unique business requirements, it is only logical that they avoid getting a one-size-fits-all, ”best” software product. Nonetheless, it is nearly futile to try to pinpoint such application even among sought-after software solutions. The practicable step to undertake can be to note down the different essential aspects that call for a analysis including key features, packages, skill levels of the employees, organizational size, etc. The second step is, you should conduct the research comprehensively. Read some of these NABD System evaluations and explore each of the software solutions in your shortlist in detail. Such detailed product investigation ensures you stay away from mismatched applications and subscribe to the system that has all the aspects your company requires.
Position of NABD System in our main categories:
TOP
500
NABD System is one of the top 500 Customer Support Software products
Every business has its own characteristics, and may call for a special Customer Support Software solution that will be designed for their company size, type of customers and employees and even particular niche they deal with. It's not wise to count on finding a perfect services that is going to work for every company no matter what their background is. It may be a good idea to read a few NABD System Customer Support Software reviews first and even then you should remember what the service is intended to do for your business and your staff. Do you require an easy and straightforward app with only basic features? Will you actually make use of the complex functionalities required by experts and large enterprises? Are there any particular tools that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to locate a reliable app that will fit your budget.
How Much Does NABD System Cost?
NABD System Pricing Plans:
Free Trial
Free Edition
Free
Professional
$30/user/month
Enterprise
$60/user/month
What are NABD System pricing details?
NABD System Pricing Plans:
Free Trial
Free Edition
Free
Professional
$30/user/month
Enterprise
$60/user/month
NABD System provides a fully packed free edition and two paid plans.
Free Edition
- Self Service Help Center
- Capture Cases from email – 1 inbox
- Capture Cases from Facebook – 1 page
- Capture Cases from Twitter – 1 account
- Live Chat – 3 agents
- 1StopDesk channel
- Dynamic Routing Rules and automatic case assignment
- Load Balancing across Agents/Users
- Knowledge Base ( Public + Internal )
- Basic SLA
- Automatic Escalation notifications for SLA violation
- Full life-cycle Case Management
- Extended case management to front office and back office users
- Extended case management to external entities
- Basic Ticketing workflow
- ISO Standard workflow
- Case Assessment
- Case Investigation
- Root Cause Analysis
- Corrective Action
- Preventive Action
- Customer Satisfaction & Feedback
- Business hours and work schedule
- Case Escalation
- Automatic email notification
- Convert Cases to KB articles
- Add Public and private notes to cases
- Export cases
- Tasks multi-assignments
- Next Best Action for Agents
- Workflow Automation Rules
- Multi-Language Support
- Link Cases
- MS Word correspondence template
- email correspondence template
- Facebook correspondence template
- Twitter correspondence template
- Manual and Automated correspondences
- Corporate and Personal Customer Support
- Preferred language interface
- Social Media login ( FB – TW – g+)
- Knowledge Base search
- Provide Auto suggested solutions for customers
- Customer dashboard
- Custom case data scope for corporate customer users
- Basic Reports
- SSL encryption
- Role Based Authorization
- User Data Scope Management
- User Access Rights management
- Audit Log
- Customer/Contact Profiling
- User Profile Definition
- User Group Definition
- Multi Department Management
- Product/Service Catalog
- Product/Service Group definition
- Hide contact information based on privacy settings
- Maximum number of Agents – 3
- User Dashboard
- Executive Dashboard
- Agent Calendar
- Agent work queue
- Reminder
- To-do List
- Follow up
- Alerts
- Agents Localization Support
- user defined case views
- Pre-defined responses
- Quickly respond or add case notes from pre-defined templates to common service requests
- Internal Live Chat
- Mobile Optimized interface
- Rebranding
- Storage Quota – 5GB
- Guided On-boarding Process
- Self-service Full knowledge base
- Email Support
Professional – $30/user/month
- All Free features, plus:
- Capture Cases from email – 3 inbox
- Capture Cases from Facebook – 3 page
- Capture Cases from Twitter – 3 account
- Live Chat – Unlimited agents
- Native mobile apps
- Sentiment Analysis
- 5 Customized Reports & Analytics
- Case Customization
- 8×5 Chat Support
- 8×5 Phone Support
Enterprise – $60/user/month
- All Professional features, plus:
- Capture Cases from email – Unlimited
- Capture Cases from Facebook – Unlimited
- Capture Cases from Twitter – Unlimited
- Live Chat – Unlimited agents
- Business Process Management(BPM) customization
- Work Order Management
- Whitelist
- Tracking Website Online Visitors
- 20 Customized Reports & Analytics
- Active Directory integration
- Integration and Connectors
- 20 GB Storage Quota
- 24×7 Chat Support
- 24×7 Phone Support
User Satisfaction
Positive Social Media Mentions
74
Negative Social Media Mentions
1
We know that when you decide to purchase a Customer Support Software it’s crucial not only to see how experts rank it in their reviews, but also to find out whether the real users and businesses that purchased this software are genuinely content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and NABD System reviews across a wide array of social media sites. The data is then displayed in a simple to digest way revealing how many clients had positive and negative experience with NABD System. With that information at hand you will be equipped to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- Mac
Deployment
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for NABD System?
NABD System features an extensive RESfil APIs for seamless integrations with the leading business systems and applications.
NABD System
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular NABD System Alternatives
Top Competitors To NABD System By Price
Product name:
Price:
Trending Customer Support Software Reviews
NABD System Comparisons
Product name:
Page last modified
Did you find this review useful?
Yes
No
Thank you for your feedback
How can we make this page better?
Unsure about this software?
FIND ALTERNATIVES
Why is FinancesOnline free?