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SurveyLab Review

SurveyLab
Our score: 8.4 User satisfaction: N/A

What is SurveyLab?

SurveyLab is an online survey system that can be used by businesses of any kind and size. It is an ideal tool for those in fields such as employee insights, customer experience, and marketing research. The vendor offers tailored solutions such as professional services, SLA, integration, and on-demand system development. Top customers of this app include Mercedes, Deutsche Bank, Abbott, and Dropbox.

What are the highlights of SurveyLab? The app is ready to use in minutes, all you require is a web browser, there is no need to install or download any software, it offers professional features, the product is user friendly with a short and easy learning curve, finally, it is secure with HTTPS/SSL encryption.

SurveyLab surveys work well on any device – PC/laptop, mobile, or tablet. All surveys are completely responsive and they adapt to the device screen. The vendor offers multi-language support including for right-to-left written languages like Persian, Hebrew, and Arabic. You can avail multi-user support, and assign roles and access rights for the surveys you create.

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Overview of SurveyLab Benefits

SurveyLab is commonly associated to a number of unique benefits, among which:

Advanced question types

The vendor provides 21 different question types including advanced questions like heat maps, hot spots, rating, and NPS.

Branding

Users have full control over their brand. They can adjust survey colors, buttons, and fonts to meet their needs. Plus, they can change URL, and add redirection and company logo.

Real-time reports

Users can track and analyze survey results in a real-time. They can create cross tab reports, and filter and download results.

Reliable security

The vendor offers HTTPS/SSL encryption for your surveys, password strength verification and event log to enable you to track operations on your account.

Online survey panel

You get access to a huge online survey panel, with more than 19 million panelists in 70 countries.

Integration and on-demand development

The vendor supports research process automation, thanks to the integration with solutions on the client side such as BI/DWH, eShop, and CRM. You can automate your work and focus on improving your business.

Mobile surveys

The app supports any device and data collection channel, including PC /laptop, mobile, tablet, QR Code, and SMS. Simply create a survey and the app takes care of adjusting it for any device type and size.

Reliable support

The vendor provides dedicated support to resolve customer issues and their services include training, software development, access to online survey sample, SLA, and consulting.

Multi-language questionnaires

As mentioned earlier, the vendor provides support for multiple languages. The system automatically detects browser language settings and displays correct survey translation.

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Overview of SurveyLab Features

  • Advanced response collection (email, web, popup, web widget)
  • Advanced skip logic
  • Complete survey branding control
  • Cross tab reports
  • Enhanced security (HTTPS/SSL)
  • Export survey results (SPSS, Excel, csv)
  • Integration
  • Mobile surveys
  • Multi-language support (right-to-left, unicode)
  • Multi-user support
  • Online and mobile surveys, questionnaires, tests and forms
  • QR codes
  • Real-time reports
  • Slack integration
  • Zendesk integration

What Problems Will SurveyLab Solve?

1. Customer Experience measuring and tracking

SurveyLab helps to get feedback from customers by answering the web widget or pop-up short surveys on the website (it may be NPS, CSAT, CES, VOC surveys). Such surveys can be shown after particular actions (for example, after client spent 10 seconds on the page or on mouse leave the page). It also enables tracking customers behavior trends and receiving messages about negative feedback from customers, so that you can take correct actions.

2. 360-degree research

For example, when the chief of some company wants to know about employees gains and the way they access each other, he usually runs the 360 feedback survey. This kind of survey lets access the worker from different points: company, client, partner (distributor, vendor, …). The difficulty of such research is in survey distribution. It is hard to determine the path of surveys with different questions for different workplaces. SurveyLab enables automated verification, distribution and reports creation of such surveys.

3. Market Research

When the company prepares for launching the new product, it often runs market research to gather information about the market, competitors, customers and their expectations. SurveyLab’s online survey panel gives access to over 40 M panelists in 85 countries. It is also available to reach concrete groups of people (for example, marketing managers, or people, who have pets). Using this feature, companies receive properer information.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

SurveyLab Position In Our Categories

Because companies have particular business needs, it is only logical they abstain from preferring an all-in-one, ideal business application. However, it is difficult to discover such application even among popular software products. The practical step to do can be to list the numerous critical factors that demand examination including major features, budget, technical skill aptitude of staff, company size, etc. After which, you must double down on the product research exhaustively. Have a look at some of these SurveyLab reviews and explore the other applications in your shortlist more closely. Such all-encompassing research makes sure you circumvent unsuitable software products and select the system that offers all the aspects your business requires in growing the business.

Position of SurveyLab in our main categories:

TOP 50

SurveyLab is one of the top 50 Survey Tools products

If you are considering SurveyLab it may also be sensible to check out other subcategories of Survey Tools collected in our database of B2B software reviews.

There are popular and widely used systems in each software group. But are they automatically the best fit for your company’s specific wants? A trendy software solution may have thousands of customers, but does it offer what you need? For this reason, do not blindly spend on popular systems. Read at least a few SurveyLab Survey Tools reviews and mull over the elements that you desire in the software such as the price, main features, available integrations etc. Then, select a few solutions that fit your requirements. Check out the free trials of these platforms, read online opinions, get explanations from the maker, and do your investigation thoroughly. This exhaustive homework is sure to aid you choose the most excellent software platform for your firm’s specific wants.

How Much Does SurveyLab Cost?

SurveyLab Pricing Plans:

Free Trial

Starter

$29/month

Standard

$49/month

Professional

$149/month

Enterprise

By quote

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What are SurveyLab pricing details?

SurveyLab Pricing Plans:

Free Trial

Starter

$29/month

Standard

$49/month

Professional

$149/month

Enterprise

By quote

SurveyLab offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Starter  – $49/month or $490/year

  • Unlimited questions
  • 1000 responses / month
  • Skip logic
  • CSV
  • Standard online survey functionality, including question logic and graphical reports

Advanced  – $99/month or $990/year

  • Unlimited questions
  • 2500 responses / month
  • Skip logic
  • CSV, Excel, SPSS
  • Survey branding
  • For small companies
  • Enhanced online survey functionality, including survey report filters and data export

Professional – $249/month or $2,490/year

  • Unlimited questions
  • Unlimited responses
  • Advanced skip logic
  • CSV, Excel, SPSS, PDF, PowerPoint
  • Survey branding
  • Ssl / https security
  • 3 users
  • Priority support
  • Zapier integration
  • For professionals and mid-size companies.  Best for group work
  • Multi-user support, SSL/HTTPS, branded surveys

Enterprise – By quote

  • Unlimited questions
  • Unlimited responses
  • Advanced skip logic
  • CSV, Excel, SPSS, PDF, PowerPoint
  • Survey branding
  • SSL / HTTPS security
  • 5+ users
  • Dedicated support
  • API & integration
  • On-demand development
  • Survey panel
  • White label
  • On-premise
  • For big companies and demanding users
  • Tailored solutions including API, system integration and on-demand development

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We are aware that when you make a decision to purchase a Survey Tools it’s important not only to learn how professionals rank it in their reviews, but also to discover whether the real people and enterprises that bought it are genuinely satisfied with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and SurveyLab reviews across a wide array of social media sites. The information is then featured in an easy to digest form showing how many users had positive and negative experience with SurveyLab. With that information available you will be prepared to make an informed business decision that you won’t regret.

Screenshots

Technical details

Devices Supported

  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English
  • Chinese
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish
  • Arabic

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for SurveyLab?

SurveyLab integrates with the following business systems and applications:

  • MyPanelLab
  • Salesforce
  • Zendesk
  • Zapier
  • Slack
  • Livechat
  • Cint
  • Dynata (ResearchNow/SSI)
  • Sona Systems
  • SALESmanago
  • PrestaShop
  • Dropbox
  • Google
  • Custom CRM tools

SurveyLab User Reviews

SurveyLab average rating:

Average score
4.8/5 (14 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

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The most favorable review

Michelle

PROS: I need a solution for generating bipolar scales. Not just a simple solution but the unique one that does it better than other solutions I used before, and I am thankful that I found MySurveyLab. It is easy to use and its Skip logic functionality can be navigated without any problem once you master it. The chat system is highly helpful and super-fast in giving responses.

CONS: For first-time users, it can be a bit hard to understand. But when you already master it, you will appreciate the uniqueness of how it works.

Reviewed 6 years ago

Read full review >

The least favorable review

Luis

PROS: I like that MySurveyLab enables us to create advanced survey questions using its tools, and it allows us to customize surveys so they can complement with our niche. Its interface is intuitive and the app comes with useful survey templates, analysis reports, nice-looking themes, and more. And whenever I encounter issues along the way, the help desk is ready to help me. I am truly satisfied with MySurveyLab.

CONS: MySurveyLab is an additional asset to my business, and there’s nothing I don’t like about it.

Reviewed 4 years ago

Read full review >

More reviews from 14 actual users:

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  • Latest
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  • Most positive
  • Most negative

Upfront, complete and is easy to use

Read full review >
Clifford
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 25.11.2021 Company Size: 11-50 Employees Industry: N/A

PROS: A convenient and flawless survey tool. Gives me no hassles when used, especially that it carries all options I need.

CONS: This is a very flawless platform. It has no errors or issues even on critical tasks.

What do you think about this review?

Great Poor

Good survey tools for our project

Read full review >
Verla
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 01.11.2021 Company Size: More than 100 Employees Industry: Information Services

PROS: I like that I can create surveys easily with MySurveyLab, and they offer user panels, which I need for my current projects. It also comes with excellent reporting and a helpful help desk that is ready to answer all my concerns and questions.

CONS: I don’t like that I cannot pay for sampling services using cards. It could have been better if my subscription can be paid via cards.

What do you think about this review?

Great Poor
Show More User Reviews (14)

Valuable survey tool that fits my needs

Read full review >
Arlene
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 17.08.2021 Company Size: 11-50 Employees Industry: Automotive

PROS: SurveyLab features a huge arsenal of survey tools that I’ve used for some of my projects, and it has packed all of them into a simple and user friendly interface. It has handled all of my tedious data and survey projects way back in business school, especially that I have used its premium features. Everything is really worth paying for!

CONS: It only needs additional useful options for reporting. Other than that, it works just perfect that I cannot think of any bad thing about the tool.

What do you think about this review?

Great Poor

Easy to use and helpful software

Read full review >
Claire
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.08.2021 Company Size: More than 100 Employees Industry: N/A

PROS: I like that MySurveyLab has open-ended questions with different fields. It helps us manage users and multiply researches easily. The help support is also responsive whenever I encounter issues, or I need extra help.

CONS: There’s nothing I don’t like about MySurveyLab. Everything is there already!

What do you think about this review?

Great Poor

User support is a big help

Read full review >
Frank
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 14.08.2021 Company Size: 11-50 Employees Industry: N/A

PROS: It comes in a convenient monthly payment deal. I find the drag and drop features very useful for my tasks. The user support is also great because they easily answer all my queries regarding the tool.

CONS: It loads quite sluggishly, although it is somehow satisfactory for me. Also, some of its essential features are difficult to see.

What do you think about this review?

Great Poor

The name says it all – my survey lab

Read full review >
Whitney
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.06.2021 Company Size: More than 100 Employees Industry: N/A

PROS: With MySurveyLab’s simple infrastructure, I can now save a lot of time doing surveys. I could tell that all data there is well-organized and clear, which I think essential in providing users a good experience when using the system. I like the graphics, and it’s nice that I have the freedom to choose my theme. Above all, the support team is helpful to its users. I have all my questions answered in no time. This is one of the exceptional software I have used so far. Surveys are now made more professional with MySurveyLab.

CONS: I am satisfied with MySurveyLab! It meets my expectation and does all the tedious work for me. Nothing to dislike about it.

What do you think about this review?

Great Poor

Easy to use and intuitive solution

Read full review >
Eduardo
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.05.2021 Company Size: More than 100 Employees Industry: Management Consulting

PROS: We are using other survey software before and it seems that it fails to meet our needs. We found MySurveylab when it is featured in one of the popular sites, so we give it a try. The interface is easy to use and straightforward. On the first time of use, I immediately understand it. It comes with types of survey questions that our niche needs.

CONS: I am not sure how to have it, but I wish that the quote option for my target samples is instantly available. Besides, I also like that there’s a contact number or instant chat box available whenever I need to talk with the support team. Anyways, the email response is quite quick, so I think that’s not a big deal.

What do you think about this review?

Great Poor

A perfect tool for carrying out quantitative-based research.

Read full review >
Jim
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.04.2021 Company Size: More than 100 Employees Industry: Telecommunications

PROS: So many things to love with this tool. It has a lot of features like a speedy survey creation and lightning fast extraction on matrix questions, logic, filters, and etc. It generates real-time reports. It makes things convenient. Support are true professionals who cater to any issues and inquiries.

CONS: I love just about everything it's offering. But if there's anything that needs addition, it would be things for expressing emotions and icons.

What do you think about this review?

Great Poor

We can now conduct surveys faster and easier

Read full review >
Luis
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 03.04.2021 Company Size: More than 100 Employees Industry: N/A

PROS: I like that MySurveyLab enables us to create advanced survey questions using its tools, and it allows us to customize surveys so they can complement with our niche. Its interface is intuitive and the app comes with useful survey templates, analysis reports, nice-looking themes, and more. And whenever I encounter issues along the way, the help desk is ready to help me. I am truly satisfied with MySurveyLab.

CONS: MySurveyLab is an additional asset to my business, and there’s nothing I don’t like about it.

What do you think about this review?

Great Poor

A simple solution with lots of helpful features

Read full review >
Devyn
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 20.01.2021 Company Size: 11-50 Employees Industry: Technology and Services

PROS: I like that MySurveyLab is intuitive compared to other tools.it comes with a good user interface and a variety of questionnaires. It is a responsive tool that provides real-time results. The mobile app is also reliable in gathering online data. It can be integrated with other tools as well via REST API. I also like the support team for being quick in answering my questions.

CONS: For me, the icons look a bit “old school,” but they are doing their roles effectively. That’s not a big deal, though.

What do you think about this review?

Great Poor

A unique solution we’ve been waiting for

Read full review >
Michelle
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.08.2019 Company Size: 1-10 Employees Industry: N/A

PROS: I need a solution for generating bipolar scales. Not just a simple solution but the unique one that does it better than other solutions I used before, and I am thankful that I found MySurveyLab. It is easy to use and its Skip logic functionality can be navigated without any problem once you master it. The chat system is highly helpful and super-fast in giving responses.

CONS: For first-time users, it can be a bit hard to understand. But when you already master it, you will appreciate the uniqueness of how it works.

What do you think about this review?

Great Poor

Nothing beats MySurveyLab

Read full review >
Tyrese
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 17.08.2019 Company Size: Industry: Automotive

PROS: The dashboard, metrics, and trends that come with MySurveyLab are the things that caught my attention. They are the best! I’ve tried and used several survey tools before, but MySurveyLab stood out when it comes to data presentation. Also, it enables me to generate reports so I can filter and manage them in my ways.

CONS: I find some setting and menu a bit complicated. I already take this to their attention, and they promised to simplify them.

What do you think about this review?

Great Poor

A tool with analytical process support.

Read full review >
Jeanette
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.10.2018 Company Size: More than 100 Employees Industry: Higher Education

PROS: Being able to use multiple chanels in gathering answers and varying questions. It offers limitless survey numbers and reports in real-time. It collects and makes an analysis of responses for a wide range of projects. All these are being done in a single place.

CONS: The functionality it provides are all thumbs up in my book. There's nothing it lacks.

What do you think about this review?

Great Poor

Perfect tool for manage customer satisfaction

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.07.2018 Company Size: 1-10 Employees Industry: Automotive

PROS: Flexibility. MySurveyLab allow you you to make customer satisfaction surveys, market research and hr360.

CONS: Actually there is no such thing.

What do you think about this review?

Great Poor
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SurveyLab user reviews

Upfront, complete and is easy to use

Read full review >
Clifford
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 25.11.2021 Company Size: 11-50 Employees Industry: N/A

Good survey tools for our project

Read full review >
Verla
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 01.11.2021 Company Size: More than 100 Employees Industry: Information Services

Valuable survey tool that fits my needs

Read full review >
Arlene
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 17.08.2021 Company Size: 11-50 Employees Industry: Automotive

Easy to use and helpful software

Read full review >
Claire
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.08.2021 Company Size: More than 100 Employees Industry: N/A

User support is a big help

Read full review >
Frank
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 14.08.2021 Company Size: 11-50 Employees Industry: N/A
Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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