ngDesk Review
What is ngDesk?
ngDesk is a cloud-based integrated customer service platform that combines ticket management, mobile support, and help desk reporting into a single unified package. It is also a free platform regardless of how many agents use it for their customer service-related tasks, an ideal customer service solution for enterprises and organizations that look for a powerful customer service software without the heavy price tag.
With ngDesk, users are able to manage all their customer queries, service requests, and more with just a single help desk solution. It simplifies and streamlines the management of tickets, recognizes and address incidents, and provides users with real-time metrics to see how their customer support is performing.
Show MoreOverview of ngDesk Benefits
ngDesk delivers a rich set of help desk features in a single package FOR FREE, making it a perfect customer service desk solution for expanding companies and organizations that do not have similar budgets as large corporations. It is completely free for unlimited users and integrates all core capabilities and tools of all the best help desk systems, including monitors, tags, and triggers.
ngDesk provides unlimited 1-on-1 customer support, made more effective with its free screen share sessions with a ngDesk professional.These sessions are meant to walk new users through via a grand tour of the system. Aside from helping users get their questions answers, having a pro ngDesk agent giving them a rundown of the software provides users the opportunity to recommend or requests for tweaks and suggest other features that they find useful.
Aside from enhancing and leveling their customer service up into a next-generation platform, a company can benefit from ngDesk in many ways. ngDesk functions as a perfect alternative to traditional systems built on old practices and standards. ngDesk offers numerous notification methods, AI-integration, a greater organization of tickets, the creation of teams, and a shared inbox so no one is left out of the loop.
Show MoreOverview of ngDesk Features
- IBM’s Watson Tone Analyzer
- Live Performance Metrics
- Multichannel Support
- On-Call Schedules
- Ticket Management
- Auto-Escalation
- Monitors
- Notifications
- Triggers
- SLAs
- Team Inbox
- Workflows
- Custom Forms
What Problems Will ngDesk Solve?
1. ngDesk was built to combine notifications and ticketing as having two separate systems proved expensive and inefficient. By integrating tickets and notifications for unlimited users, ngDesk helps companies save thousands of dollars and won’t have to deal with larger bills as their company grows.
2. ngDesk has an extremely powerful ngDesk Analytics that enables for custom reports of every data point possible in ngDesk, meaning businesses can check and verify every area of their operations for weaknesses and strengths to make informed decisions on how and where to improve.
3. Automation—with escalations, monitors, triggers, and tags—cuts out the small but necessary manual processes like contacting the most qualified person to answer a ticket or constantly manning the help desk to ensure no ticket is forgotten. Instead, ngDesk takes care of all of these necessary annoyances so agents can work on more important things like resolving customer support requests.
ngDesk Position In Our Categories
Knowing that companies have distinct business-related wants, it is only prudent that they steer clear of going for an all-in-one, “perfect” solution. However, it is troublesome to try to stumble on such an app even among sought-after software products. The rational thing to do should be to write down the numerous chief aspects which necessitate scrutiny such as essential features, costing, skill ability of staff, organizational size, etc. Thereafter, you must double down on your product research systematically. Go over these ngDesk review articles and check out the other software solutions in your shortlist in detail. Such detailed research makes sure you avoid poorly fit apps and choose the one which meets all the benefits your business requires.
Position of ngDesk in our main categories:
TOP
200
ngDesk is one of the top 200 CRM Software products
Each business is different, and might call for a specific Customer Service Software solution that will be adjusted to their company size, type of clients and employees and even individual niche they deal with. We advise you don't count on locating a perfect app that will work for each business no matter what their history is. It may be a good idea to read a few ngDesk Customer Service Software reviews first and even then you should pay attention to what the software is intended to do for your company and your staff. Do you require an easy and straightforward solution with only essential functions? Will you actually make use of the complex functionalities required by pros and big enterprises? Are there any particular features that are especially beneficial for the industry you work in? If you ask yourself these questions it is going to be much easier to locate a solid software that will fit your budget.
How Much Does ngDesk Cost?
ngDesk Pricing Plans:
Free Trial
ngDesk
Free
What are ngDesk pricing details?
ngDesk Pricing Plans:
Free Trial
ngDesk
Free
ngDesk is a free-to-use support application, and there are no enterprise pricing plans to worry about. Here is what you get:
- IBM’s Watson Tone Analyzer
- Live Performance Metrics
- Multichannel Support
- On-Call Schedules
- Ticket Management
- Auto-Escalation
- Monitors
- Notifications
- Triggers
- SLAs
- Team Inbox
- Workflows
- Custom Forms
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you make a decision to purchase a Customer Service Software it’s important not only to learn how experts score it in their reviews, but also to find out whether the real users and enterprises that use it are indeed satisfied with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and ngDesk reviews across a vast range of social media sites. The data is then displayed in an easy to digest way revealing how many customers had positive and negative experience with ngDesk. With that information available you will be prepared to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ngDesk?
ngDesk offers a free web widget for a ticket submission form that integrates into a customer’s website. It also integrates with the following:
ngDesk User Reviews
ngDesk average rating:
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: ngDesk makes it really easy to organize all requests we receive from our in-house team to outside customers. Our team receives hundreds of tickets in a week. Since we receive so many tickets, the best features ngDesk has to counter this are Triggers, Automations and Macros. With Triggers, our employees are able to automate activities to happen based on certain criteria.
CONS: I think all of the options are working fine and they provide very active support when required.
The least favorable review
PROS: It is an easy application to understand. It has great potential but many flaws.
CONS: The app crashes too often leaving everyone without access. The support stops giving answers because they do not know how to solve the problems. Users are constantly broken and cannot login again. Lots of functionality issues.
More reviews from 6 actual users:
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Latest
- Latest
- Most useful
- Most positive
- Most negative
Easy to use tool for ticket management
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 20.09.2021
Company Size: 1-10 Employees
Industry: Information Technology and Services
PROS: ngDesk makes it really easy to organize all requests we receive from our in-house team to outside customers. Our team receives hundreds of tickets in a week. Since we receive so many tickets, the best features ngDesk has to counter this are Triggers, Automations and Macros. With Triggers, our employees are able to automate activities to happen based on certain criteria.
CONS: I think all of the options are working fine and they provide very active support when required.
The updated version works great…
Read full review >
4/5
Overall impression
3/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 20.09.2021
Company Size: N/A
Industry: N/A
PROS: ngDesk has solved so many issues in one program and it is offered at a fair price. Our agents can live chat with multiple clients at the same time or one on one. They can also transfer files to their client's PC without any issues and it makes our clients feel safe.
CONS: never experienced.
ngDesk is an unique Customer Service tool to reports, segregate users, improve users experience
Read full review >
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 15.09.2021
Company Size: N/A
Industry: N/A
PROS: Helps users to reach out to us and is a good tool to generate reports, segregate users, improve users experience in reaching out to our dedicated support team.
CONS: The software does not have lot of features available, but we customize the features based on our requirements.
Simple and Easy to use
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 14.09.2021
Company Size: 51-100 Employees
Industry: Consumer Goods
PROS: The ticketing system and chat box of ngDesk have been a great addition to our website. It allowed us to provide our clients with another way to communicate with customer service when they have any kinds of queries. It was very easy to install on our website and it is very easy for new employees to understand the software.
CONS: ngDesk is not a perfect answer to all our requirement. But we do appreciate the way how customer support goes above and beyond to help us with our quires.
ngDesk – The Next gen Customer Support System
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 07.09.2021
Company Size: 11-50 Employees
Industry: E-Learning
PROS: easy to use platform for customer support. With the aid of it we can keep track of tickets that come in and respond via email, and the live chat function. We are able to set an autoresponder which aid us when the team is away.
CONS: Nothing
The software does not work.
Read full review >
1/5
Overall impression
1/5
Customer Support
1/5
Value for Money
1/5
Ease of Use
Published on: 30.06.2021
Company Size: N/A
Industry: N/A
PROS: It is an easy application to understand. It has great potential but many flaws.
CONS: The app crashes too often leaving everyone without access. The support stops giving answers because they do not know how to solve the problems. Users are constantly broken and cannot login again. Lots of functionality issues.
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Easy to use tool for ticket management
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ngDesk is an unique Customer Service tool to reports, segregate users, improve users experience
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Published on: 14.09.2021
Company Size: 51-100 Employees
Industry: Consumer Goods
ngDesk – The Next gen Customer Support System
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Published on: 07.09.2021
Company Size: 11-50 Employees
Industry: E-Learning
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