OnPay Review

PROS: The software itself is comprehensive. I find it appealing to the eyes. It's so easy to use! Customer service is amazing! It's scalable so it grows with both the needs and demands of the consumer. I really believe we'll be able to grow with them. I also feel they can consistently meet our needs.

CONS: To be honest, everything about this software is great. There's nothing that I don't like at this time. So far, it's been good to me.

PROS: OnPay may just be that cheaper option for payroll management. Quality is first class. Being a bookkeeper, I've been using their service for a number of clients the past few years. I like how their reporting options work. It's simple enough to follow and offers flexibility that I need. Their customer service is fantastic regardless if it's asking help through online chat or over the phone.

CONS: I'm annoyed from time to time looking up information that I need and utilizing the site to build anything new. Wish they could do something about that to make it easier for folks like me who want information pulled out in a matter of seconds.

PROS: I didn’t think that processing payroll was going to be this easy. Onpay has really helped out a lot in this daunting part of our business. I’m really happy with their customer service staff too!

CONS: It took me a while to get used to the processes, but I’ve come a long way since then.

PROS: OnPay has been handling my payroll accounts for me with ease. For an affordable option, their customer service is really top-notch. They walked me through the whole set-up and they were so accommodating to me when I paid a visit to their office. They really are the best in the market!

CONS: All employees need to have an active bank account. This is quite a tall order—so, when this happens, I’d have to manually write a check to pay off said employee until such time that he/she would be able to (re)open an account. There are also some glitches in OnPay’s system, but none that are too problematic.

PROS: I got acquainted with this tool faster than most people because I handle the payroll of multiple teams with payouts at different times of the month. I haven't had any trouble with this tool so far. It has been impressive how it basically made me a capable a one-man team because of this tool. Everything has been a breeze and simple to handle the various aspect of payroll management.

CONS: I know that the developers are ironing out some kinks in the usability aspect of this tool. I'd have to wait and see if improvements will really be significant.

PROS: We made a decision to go for OnPay after going through a bad run with a PEO. We were in need of a solution that comes with external support for both benefits and payroll. At the same time, we want to be given the freedom to customize the product to fit our needs. The software's fee structure is amazing.

CONS: I was hoping there's some kind of a PTO service for my employees. That way, they can hand over their requests so management can make the approval, which can integrated automatically into the payroll system. Right now, things are done manually. Rumor has it may be in development for future use.

PROS: OnPay is simple to utilize. It's also user-friendly. If I'm facing problems, their online chat will respond swiftly. Everyone from the team has been nothing but professional and helpful. It's one reason why I've been sticking to this app for quite some time now.

CONS: How it automatically saves everything takes a bit of getting used to. Aside from that, the only other issue that I've faced is its integration with Quickbooks. It's been a struggle trying to figure it out from time to time. Getting new accounts set up so it can map correctly doesn't always function the way I wanted it to.

PROS: They have a really helpful and efficient support team. Whatever question I have for them, they are always willing to address and/or resolve. .

CONS: I am very happy with OnPay. I can't think of anything negative to say about this tool.

PROS: Their customer service was fantastic. It's simple to use. Employees can easily enter their details. Website is easily understood. There's always someone to talk for questions or concerns.

CONS: Absolutely nothing. I love everything that OnPay has to offer. Employees have been really helpful in helping me get around the tool. There's nothing else like it in the market!

PROS: I'm running a small startup. I've been making use of OnPay for a few years now. The app is simple to utilize and is straightforward. The greatest thing with the app is their customer support. I was able to resolve all my issues by talking to someone over online chat. Businesses out there should take a good look at OnPay.

CONS: At the moment? Nothing. I favor just about everything with OnPay. The one teeny downside was that I wasn't able to use it much and I still had to pay for it. I'd be happy if I give myself a break and not worry about having to lose all my data.

PROS: Setting it up was a breeze. Their customer service are quick to assist with any inquiries as well as some customization needs. The UI looks neat. It's simple to navigate. I love it so much that I'd get jumpy if I feel like I forgot something. I can't believe how easy it is to use this payroll!

CONS: There aren't a lot of features that I hate. It'd be nice if I get a notification as to when payroll needs running. But that's not a major problem for me. Connectivity between the tool's system and the bank is simple enough for OnPay. But from the bank's perspective, it's a bit clunky.

PROS: Navigating is easy. I find it to be user-friendly. Easy to look at. It makes a calculation of taxes by state and lets me see hours/days taken off. Sometime soon, I'll be implementing some kind of a direct deposit functionality. Currently, we don't really require the paid time off.

CONS: There's nothing much to hate. I find the program to be exellent. I like the fact that all of its features are useful.

PROS: After using Paychex for a few years we decided to find a new solution. OnPay has turned out to be great for our business. I love the simple pricing so we know exactly what we are spending on payroll. The system allows our employees to view their paystubs and keep up with their PTO balances so they are not constantly having to ask for this information. We also utilize their benefits and that has been a huge win for our business.

CONS: Setting up the QuickBooks integration in the system was a little time consuming but their support team was fantastic and walked me through the entire process. My accountant loves that after each payroll my information transfers over to QBO and she doesn't have to book each transaction. I highly suggest utilizing the support team, everyone who has helped me was highly knowledgeable and patient.

PROS: Their customer service is nothing short of excellent. We recently had our initial payroll processed and the folks at customer service reached out to me more than what I experienced with my older provider for several months. They flagged an error I committed and generously fixed the issue for me.

CONS: There were several items that weren't intuitive during the setup process. Fortunately, help was always there. It's mostly about understanding how to include employees and where I can include the details for a direct deposit.

PROS: This tool made things easier for me. It does everything from payments and reporting to calculations to filings. All these for a reasonable monthly rate. Whenever I've got an issue or inquiry, I simply go to their online chat, which I find useful.

CONS: The only downer with this is that their email alerts that remind me of my payruns won't necessarily come on the right day. They won't even consider bank holidays. I had to resort to making calendar events on my own so I can be reminded on key dates.

PROS: It's been a few years now since I've last used this tool. I find OnPay to be simple to navigate and understand. It's an ideal choice that any small business should start with. Their team happens to responsive and will always be there for you for anything.

CONS: At times, the tool will feel like it's not automated. It's a bit of a challenge to switch the check date via manual method when the pay date is on a holiday. If unattended, this could lead to wrong payroll timing.