Oracle CX Review
What is Oracle CX?
A powerful customer experience platform, Oracle CX is designed to help companies leverage technology to cut costs, increase earnings and beat the competition. It helps drive innovation by using artificial intelligence and make the use of technology much simpler for companies so that they could keep on innovating and subsequently surpass the expectations of their clientele.
With Oracle CX, businesses can cover all customer information all throughout the customer journey. This capability gives users ready access to critical customer data that maybe used to come up with data-driven actions to improve customer experience. The platform also helps users gain greater insights with its use of technologies that include chatbots, Internet of Things and AI. To make things even better, the solution has the ability to provide omnichannel customer experiences in areas such as sales, marketing, commerce and service, regardless where and when customer engagement begins.
Show MoreOverview of Oracle CX Benefits
Oracle CX is a customer experience software that brings to the table a wide array of benefits, which contribute to the creation of richer customer experience. All these thanks to the numerous features designed to drive customer experience innovation that come with the system. All these benefits are directed at using technology and data to create experiences for specific customers. Here are some of them:
Powerful Tools
Oracle is known for having a vast collection of powerful customer experience apps. It offers businesses the flexibility to implement any single system and still be able to leverage technology to come up with the perfect customer experience.
Data-Rich System
Oracle CX makes use of the finest dataset there is, making it capable of integrating data and using identity solution technology to come up with accurate customer profiles. Customer records generated by the system can be used to further enrich customer experience throughout their journey–from awareness to purchase to support and beyond.
Highly Scalable
Oracle CX is designed to grow as your business does and can deliver both accuracy and speed, with data activated at a moment’s notice. The vendor has data centers that are equipped with the latest hardware, allowing the system to have total control over all information. Such has always been the way the company took control of data, enabling it to take an alternative but smarter way to manage customer experience.
Connects Experience Apps
Oracle CX has the capability to connect customer experience applications with business systems like SCM and ERP, allowing users to better focus on their clientele. This is part of the vendor’s drive to address the growing trend of connected customer enterprise. This way, businesses get to have a fully integrated system that addresses customer experience management and critical business processes at the same time.
Adaptive Intelligence
The platform has an uncanny way of resolving marketing complications and adapting to changes in customer information. It makes use of adaptive intelligence to accomplish these, resulting in far better business outcomes.
Show MoreOverview of Oracle CX Features
- Marketing Automation
- Cross-Channel Orchestration
- Testing and Personalization
- Data Management and Analytics
- Digital Analytics
- B2C Commerce
- Customer Loyalty
- B2B Commerce
- Configure, Price and Quote
- Unified Sales and Service
- Focused Solutions
- CX Foundation
- Artificial Intelligence
- Omnichannel Service
- Efficient Field Service
- On-Demand Knowledge
- Personalized Service
Oracle CX Position In Our Categories
Knowing that companies have particular business wants, it is reasonable that they abstain from deciding on an all-in-one, “perfect” system. However, it is nearly futile to stumble on such application even among popular software systems. The logical step to do would be to write the several critical functions which need consideration including critical features, packages, technical skill aptitude of staff members, business size, etc. The second step is, you must follow through your product research comprehensively. Have a look at these Oracle CX evaluations and scrutinize the other applications in your list in detail. Such all-encompassing research can make sure you steer clear of unfit software solutions and subscribe to the system that has all the function your business requires for success.
Position of Oracle CX in our main categories:
TOP
20
Oracle CX is one of the top 20 Customer Experience Management Software products
If you are considering Oracle CX it might also be beneficial to investigate other subcategories of Customer Experience Management Software gathered in our database of B2B software reviews.
There are trendy and widely used applications in each software group. But are they necessarily the best fit for your organization’s unique needs? A market-leading software product may have thousands of users, but does it provide what you need? For this reason, do not blindly shell out for popular systems. Read at least a few Oracle CX Customer Experience Management Software reviews and think about the factors that you desire in the software such as the price, main tools, available integrations etc. Then, choose a few systems that fit your wants. Try out the free trials of these apps, read online comments, get explanations from the vendor, and do your research systematically. This in-depth groundwork is sure to assist you select the best software application for your firm’s specific needs.
How Much Does Oracle CX Cost?
Oracle CX Pricing Plans:
Free Trial
Quote-based
Contact vendor
What are Oracle CX pricing details?
Oracle CX Pricing Plans:
Free Trial
Quote-based
Contact vendor
Oracle CX’s pricing information is not available on its official website. You will have to contact the vendor directly for a price quote.
User Satisfaction
Positive Social Media Mentions
44
Negative Social Media Mentions
0
We know that when you decide to get a Customer Experience Management Software it’s important not only to see how experts score it in their reviews, but also to discover whether the actual people and enterprises that bought this software are genuinely happy with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Oracle CX reviews across a broad range of social media sites. The data is then presented in a simple to digest way indicating how many customers had positive and negative experience with Oracle CX. With that information available you should be prepared to make an informed purchasing choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Chinese
- German
- Japanese
- Spanish
- French
- Russian
- Italian
- Dutch
- Portugese
- Polish
- Turkish
- Swedish
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Oracle CX?
- Oracle Sales Cloud
- Salesforce
- Oracle e-Business Suite
- OracleVoice
- SAP
- Oracle Human Capital Management Cloud
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