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UXCam REVIEW

Customer Experience Management Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.0

What is UXCam?

UXCam is an app testing and management tool designed for app developers, enabling them to discover issues and problems in their apps from an end user’s perspective with the ultimate goal of delivering the best user experience.

With UXCam, app developers are able to view recordings of their users’ sessions and easily identify causes for crashes and lags and discover bugs that hamper user experience. Being able to find root causes of the problems allow developers to fix the issues quickly, ensuring that their users enjoy their time with the app. This helps increase app engagement, boost retention, reduce churns significantly, and attract more users.

UXCam is loaded with capabilities that not only help app developers provide the best app experience but also understand their end users better and how they can fully optimize their apps and screens to ensure the best experience for their users.

Overview of UXCam Benefits

See Things From An End User’s POV

UXCam lets you and your fellow app developers look at your app from your users’ perspectives via session recordings. This functionality enables you to watch how your users interact with your app and even records gestures and triggered events.

You can also be specific as UXCam allows you to filter your sessions and see particular things such as visited screens, crashes, and custom events. You don’t have to watch the entire session recording to get the information you need, helping you save precious time so you and your team can quickly get to work and fix your app issues long before they adversely impact your users’ experience.

UXCam lets you share session recordings with the rest of your team during presentations. This helps put your customers’ experience taking center stage, empowering your team to collaborate and communicate to discover best solutions.

Know Your Users Better

UXCam gives you a crystal clear view of your users’ journey, something that is instrumental in understanding your customers better. The software gives you insights into your users’ onboarding process which becomes the basis for onboarding optimization and greatly lower your churn rate.

As your users go through their journeys, UXCam lets you monitor their sessions and discover pain points and issues that cause to drop out. You can then analyze these and improve their experience, resulting in enhanced retention, engagement, and conversion.

Overview of UXCam Features

  • Session Analysis
  • Crash Analysis
  • 3rd Party Integration
  • Screen Analysis
  • Full Screen
  • Advanced Replay
  • Rule-Based Recording
  • Offline Recording
  • Priority Support
  • Legal Guidance

What Problems Will UXCam Solve?

1) Identify User Experience issues to improve conversions

The Product Manager Alex manages an e-commerce app. He fears that the app will fail.  Users put items in their card, but drop out during the checkout process.

Alex starts UXCam to understand what is happening. After filtering for sessions with an abandoned cart, he notices that his users get lost at the checkout screen. Users seem to click on the checkout image, instead of the button underneath. He starts the Screen Analysis and puts up the heat map of the screen to confirm what is happening.

In his next meeting, he shows his team replays of the issue. The team proceeds to make the image clickable. This improves conversion rates instantly.

Features: Session Replay & Analysis, Filter, Screen Analysis, heatmap, fullscreen replay

2) Identify and fix bugs

Alex is stressed out. His app has a critical issue that breaks the app. This costs his company dozens of customers every hour. His team can’t seem to solve the issue.

Alex tells his programmers to pull up UXCam and filter for crashed sessions. They do so and by watching and understanding what is happening, are able to solve the problem quickly.

Features: Session Replay & Analysis, Filter

3) Improve retention rate

Alex notices that new users uninstall his app fast. His company is losing money because the marketing can’t catch up with the churn rate. He wants users to stay.

Alex looks at UXCam´s User Analysis to understand the onboarding process of his app. In doing so, he notices that users use the main features of his app incorrectly. He downloads relevant replays and uses them to work out an improved onboarding process with his team.

Now users get more value out of the app because they know. After this process, he sees the retention rate of his app improve by 25%. Furthermore, the teams´ empathy and understanding for their users improved during the process.

Features: User Analysis, Chronological Session Replay, Download

Awards & Quality Certificates

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UXCam Position In Our Categories

Position of UXCam in our main categories:

100

UXCam is one of the top 100 Customer Experience Management Softwareproducts

100

UXCam is one of the 100
Customer Experience Management Software products


If you are interested in UXCam it might also be a good idea to check out other subcategories of Best Customer Experience Management Software collected in our database of SaaS software reviews.

Companies have diverse wants and requirements and no software application can be perfect in such a condition. It is pointless to try to find a perfect off-the-shelf software app that meets all your business requirements. The wise thing to do would be to customize the solution for your specific wants, staff member skill levels, budget, and other aspects. For these reasons, do not hasten and subscribe to well-publicized trendy solutions. Though these may be widely used, they may not be the ideal fit for your unique requirements. Do your homework, investigate each short-listed platform in detail, read a few UXCam reviews, call the vendor for explanations, and finally settle for the application that presents what you require.

How Much Does UXCam Cost?

UXCam Pricing Plans:
Free trial
Free Plan
$0
Premium
By quote
Enterprise
Custom Enterprise Pricing

UXCam offers the following basic and enterprise pricing packages:

Free

  • Session Analysis
  • Crash Analysis
  • Third Party Integration
  • 250 video recordings per month
  • 5,000 UX metadata recordings per month
  • 1 month of data retention
  • Record in a single app
  • Single member

Premium

  • Screen Analysis
  • Full Screen
  • Advanced Replay
  • Rule-Based Recording
  • Offline Recording
  • Priority Support
  • Up to 1 million monthly sessions
  •  3 month data retention
  •  20 user license
  •  Priority Support
  • Unlimited apps
  • Unlimited team members

Enterprise – Custom Enterprise Pricing

  • All Premium Features
  • Legal Guidance
  • Custom video recordings per month
  • Custom UX metadata recordings per month
  • Possibility to buy additional recordings every month
  • 12 months of data retention
  • Unlimited apps
  • Unlimited team members

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and UXCam reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with UXCam. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

6

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are UXCam pricing details?

UXCam Pricing Plans:
Free trial
Free Plan
$0
Premium
By quote
Enterprise
Custom Enterprise Pricing

UXCam offers the following basic and enterprise pricing packages:

Free

  • Session Analysis
  • Crash Analysis
  • Third Party Integration
  • 250 video recordings per month
  • 5,000 UX metadata recordings per month
  • 1 month of data retention
  • Record in a single app
  • Single member

Premium

  • Screen Analysis
  • Full Screen
  • Advanced Replay
  • Rule-Based Recording
  • Offline Recording
  • Priority Support
  • Up to 1 million monthly sessions
  •  3 month data retention
  •  20 user license
  •  Priority Support
  • Unlimited apps
  • Unlimited team members

Enterprise – Custom Enterprise Pricing

  • All Premium Features
  • Legal Guidance
  • Custom video recordings per month
  • Custom UX metadata recordings per month
  • Possibility to buy additional recordings every month
  • 12 months of data retention
  • Unlimited apps
  • Unlimited team members

What integrations are available for UXCam?

UXCam integrates with the following business systems and applications:

  • Crashlytics
  • Mixpanel
  • Amplitude
  • Google Analytics/Firebase
  • Adobe Analytics

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