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PetDesk Review

PetDesk
Our score: 8.4 User satisfaction: N/A

What is PetDesk?

PetDesk is a veterinary practice’s communication partner that can coexist with twenty practice management systems. The app has achieved this success because of the efficiency it affords veterinary clinics and hospitals. Instead of staff routinely sending messages to pet parents, they can spend more time taking care of pets left on their premises.

PetDesk has made this possible by automating reminders for appointments and follow-ups through emails, text messages, and push notifications. On top of that, the solution supports targeted messaging with personalization, which keeps customers engaged even after they have left the veterinary site. It is a communication solution that pet parents, grooming shops, and veterinary practice professionals.

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Overview of PetDesk Benefits

Minimized No-shows

No-shows can hurt a veterinary practice as they mean a loss in revenue. Your clinic or hospital can reduce that and even eliminate it with the help of PetDesk. That is because the solution has an integrated communication system that sends appointment reminders to clients automatically. You can choose to have the software send these as emails, text messages, or push notifications. You can expect your clients to read these alerts because they interact with their smartphones and tablets often.

Aside from electronic messages, you can also send postcards to pet parents. PetDesk aids you in keeping profiles of your clients and their pets, thus allowing you to have their physical addresses on file. Not only does this show your care for their pets, but this also serves as a display of your personalized service.

Proactive Pet Health Management

Postcards and emails can only reach a fraction of your clients. With PetDesk, you can increase that number by a good margin because the solution comes with a mobile app. Through this channel, you can increase your engagement with clients and help individuals and families become better pet owners. The latter is complemented by the in-app appointment system that enables clients to schedule check-ups at their convenience. More than that, the latter reduces calls to your reception, thus letting your staff focus their attention more on patients.

Personalized Mass Interactions

Bulk email sending generalizes messages and has little room for personalization. However, PetDesk transforms that with its targeted messaging system. This enables you to send direct messages to specific pet parents and targeted emails to a particular group. Additionally, you can send announcements to everyone in your list and still make it personalized. To make this approach fruitful, PetDesk’s Customer Success team is on hand to assist your staff in tailoring your digital communications.

Loyalty Programs

Make every visit to your clinic more enjoyable by offering rewards. PetDesk’s Customer Success Team helps you design and create a loyalty program that is unique to your practice and suitable to the clients you are catering to. Because of this, you can look forward to an increase in visits and spends per visit.

Automated Review System

Instead of manually asking clients for feedback, you can receive their opinions and suggestions through the mobile app. PetDesk has a review system in place that automatically requests information from clients after every visit. You can then go through the feedback to find actionable information for improving your services. On top of that, the solution helps you boost your web presence by posting positive reviews online. This way, more clients can find their way to your practice.

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Overview of PetDesk Features

  • Appointment Reminders & Confirmations
  • Customer Pet Health Mobile App
  • Targeted Messaging
  • Loyalty Program
  • Online Reviews & Reputation Management
  • Business Health Reporting

PetDesk Position In Our Categories

Bearing in mind businesses have special business-related wants, it is practical that they abstain from deciding on a one-size-fits-all, “perfect” system. Nevertheless, it would be futile to stumble on such a software product even among sought-after software systems. The best step to undertake is to list the varied main functions which necessitate research like essential features, plans, skill ability of the users, business size, etc. The second step is, you must do your research systematically. Have a look at some PetDesk evaluations and explore the other software solutions in your list in detail. Such comprehensive research ascertains you steer clear of unfit software products and pay for the one which includes all the aspects your company requires in sustaining growth.

Position of PetDesk in our main categories:

TOP 50

PetDesk is one of the top 50 Appointment Scheduling Software products

If you are considering PetDesk it could also be sensible to check out other subcategories of Appointment Scheduling Software gathered in our database of SaaS software reviews.

It's essential to realize that almost no service in the Appointment Scheduling Software category is a perfect solution able to meet all the goals of all company types, sizes and industries. It may be a good idea to read a few PetDesk Appointment Scheduling Software reviews first as specific services can perform well just in a very narrow group of applications or be designed with a very specific industry in mind. Others may function with an intention of being easy and intuitive and as a result lack complex elements needed by more experienced users. There are also apps that cater to a wide group of customers and give you a powerful feature toolbox, however that usually comes at a more expensive cost of such a software. Ensure you're aware of your requirements so that you pick a solution that provides specifically the elements you look for.

How Much Does PetDesk Cost?

PetDesk Pricing Plans:

Free Trial

PetDesk

Contact vendor

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What are PetDesk pricing details?

PetDesk Pricing Plans:

Free Trial

PetDesk

Contact vendor

PetDesk is a helpdesk system for busy veterinary clinics and hospitals. If you want to transform your patient handling and aftercare communications with this software, you can request custom enterprise pricing by phone or email.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We are aware that when you choose to get a Appointment Scheduling Software it’s important not only to find out how professionals evaluate it in their reviews, but also to check if the actual people and companies that bought it are genuinely happy with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and PetDesk reviews across a wide array of social media sites. The information is then featured in a simple to digest way showing how many clients had positive and negative experience with PetDesk. With that information at your disposal you will be equipped to make an informed purchasing decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for PetDesk?

PetDesk can integrate with different practice management software like the following:

  • AVImark
  • Cornerstone
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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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