Price

$49

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Timetrade REVIEW

Appointment Scheduling Software

15 user reviews
USER SATISFACTION 86%
OUR SCORE 8.5

What is Timetrade?

Timetrade is a SaaS solution for effective online appointment scheduling, which is easy-to-use and fast to deploy across enterprises. It makes it simple to deliver sales that are appointment-driven, and offers personalized services for a variety of businesses, including but not limited to retail banking, consumer retail, and sales. It offers on-demand personalization for an exceptional customer experience, as it guarantees users that they will be served by a qualified and knowledgeable employee.

The solution unifies the customer journey, allowing businesses to hold personalized conversations with them through different channels. Timetrade helps businesses to move customers from social media or online browsing to a live-conversation. It offers appointment scheduling, reporting and queue management as a secure cloud solution, which is scalable as well as modular.

Overview of Timetrade Benefits

Timetrade’s omnichannel scheduling allows prospects and customers to conveniently and easily schedule their appointments using different channels, including mobile devices, web, text, voice or even company’s customer-facing app.

‘Concierge’ allows supervisors and employees to manage the customer flow in real-time and is a suite of fully customizable mobile apps. It also offers queue management capabilities for more flexibility and effectiveness.

The analytics module provides insightful and actionable information, and helps in making the best decision from a business perspective. The interactive dashboard and data-rich reporting provide actionable and clear visibility into the success of marketing campaigns and customer engagements.

The software powers live customer conversations and aims to improve the customer experience through different channels, including phone, online, and in-person communication. It helps creating a service that improves customer loyalty, satisfaction, and retention, ultimately resulting in improved sales and revenues.

Staff can access the full power of the software from Salesforce, allowing growth of accounts and faster closing of deals. It allows leveraging company’s investment on Salesforce platform via the ‘Scheduler for Salesforce’. Marketing teams can place the links for appointments online, which amplifies lead generation through website, social media as well as email campaigns. This results in the generation of more qualified leads, which are passed directly to Salesforce. Timetrade allows staff to instantly schedule and manage meetings, eliminating the need for detecting free time across different calendars.

Overview of Timetrade Features

  • Appointment scheduling
  • Queue management
  • Analytics
  • Flexible and Scalable
  • On-demand personalization
  • Omnichannel experiences for customers
  • Smart Matching technology
  • SOC 2 level 3 compliant
  • Fully self-contained
  • Instantly deployable in any environment
  • REST API

Timetrade Position In Our Categories

Position of Timetrade in our main categories:

20

Timetrade is one of the top 20 Appointment Scheduling Software products

20

Timetrade is one of the 20
Appointment Scheduling Software products


If you are considering Timetrade it might also be a good idea to investigate other subcategories of Best Appointment Scheduling Software gathered in our database of SaaS software reviews.

Enterprises have different wants and requirements and no software application can be perfect in such a condition. It is futile to try to find a perfect off-the-shelf software product that meets all your business requirements. The wise thing to do would be to modify the solution for your unique requirements, worker skill levels, budget, and other elements. For these reasons, do not hurry and subscribe to well-publicized popular solutions. Though these may be widely used, they may not be the best fit for your specific requirements. Do your research, investigate each short-listed application in detail, read a few Timetrade reviews, call the vendor for explanations, and finally choose the app that presents what you require.

How Much Does Timetrade Cost?

Timetrade Pricing Plans:

Timetrade offers 4 SMB and enterprise pricing plans. It has a 15-day free trial for users to test out its features. A demo is also available upon request to learn more about the product. Here are the pricing plans:

Individual Edition – $49/user/year

  • 1 User
  • Unlimited Appointments per Month
  • Unlimited Appointment Types
  • Custom Logo Branding
  • Outlook, iCal & Google Calendar Integration
  • Knowledge-base and Ticket Support

Scheduler for SMB (Business Edition) – $149/$300 per user/year

  • All Individual Edition features, plus:
  • Automatic updates of Salesforce activities and calendars
  • Central Administration and Configuration
  • Lead capture for Salesforce & Eloqua
  • Multiple Users (see above for price/user)
  • Offer appointments directly from Salesforce
  • Smart Routing™ with the Appointment Router™
  • Usage Reports
  • Knowledge-base, ticketing, and phone support

Scheduler for Salesforce – $350/user/year

  • Multiple Users (see above for price/user)
  • Multi-Person Appointments
  • Unlimited Appointments
  • Appointment Routing
  • Attendance Reporting
  • Book On Behalf or Meeting Self Service
  • Insights on Sales Performance
  • Native Salesforce Integration
  • Pooled resources
  • Web Conferencing Integration
  • Knowledgebase, Ticket, and Phone Support

Scheduler for Enterprise – Custom pricing

  • All Business+ Edition features, plus:
  • Appointment Routing
  • Call Center Scheduling
  • Central Administration
  • Location-Aware Appointments
  • Multi-Location Support
  • Pooled Resource Scheduling
  • Rules-Based Scheduling
  • Smart Matching
  • Optional:
    • Custom Reporting Capabilities
    • Enterprise Class API
    • Instant Customer Experience Surveys
    • Pre-Configured Dashboards
    • Responsive Business Intelligence

User Satisfaction

We realize that when you make a decision to buy Appointment Scheduling Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Timetrade reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Timetrade. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

7

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE

Timetrade User Reviews

What are Timetrade pricing details?

Timetrade Pricing Plans:

Timetrade offers 4 SMB and enterprise pricing plans. It has a 15-day free trial for users to test out its features. A demo is also available upon request to learn more about the product. Here are the pricing plans:

Individual Edition – $49/user/year

  • 1 User
  • Unlimited Appointments per Month
  • Unlimited Appointment Types
  • Custom Logo Branding
  • Outlook, iCal & Google Calendar Integration
  • Knowledge-base and Ticket Support

Scheduler for SMB (Business Edition) – $149/$300 per user/year

  • All Individual Edition features, plus:
  • Automatic updates of Salesforce activities and calendars
  • Central Administration and Configuration
  • Lead capture for Salesforce & Eloqua
  • Multiple Users (see above for price/user)
  • Offer appointments directly from Salesforce
  • Smart Routing™ with the Appointment Router™
  • Usage Reports
  • Knowledge-base, ticketing, and phone support

Scheduler for Salesforce – $350/user/year

  • Multiple Users (see above for price/user)
  • Multi-Person Appointments
  • Unlimited Appointments
  • Appointment Routing
  • Attendance Reporting
  • Book On Behalf or Meeting Self Service
  • Insights on Sales Performance
  • Native Salesforce Integration
  • Pooled resources
  • Web Conferencing Integration
  • Knowledgebase, Ticket, and Phone Support

Scheduler for Enterprise – Custom pricing

  • All Business+ Edition features, plus:
  • Appointment Routing
  • Call Center Scheduling
  • Central Administration
  • Location-Aware Appointments
  • Multi-Location Support
  • Pooled Resource Scheduling
  • Rules-Based Scheduling
  • Smart Matching
  • Optional:
    • Custom Reporting Capabilities
    • Enterprise Class API
    • Instant Customer Experience Surveys
    • Pre-Configured Dashboards
    • Responsive Business Intelligence

What integrations are available for Timetrade?

Timetrade will blend easily in every software landscape, thanks to its REST API, which supports both the Open API Initiative (OAI) specification and the Hypertext Application Language (HAL) standard. At the same time, you can benefit from its streamlined integration with Salesforce.

User reviews


User reviews in total: 15

12
3
0
0
0

Average Rating:

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The most favorable review

Marianne

3 months ago


Pros: I love that TimeTrade has simple set up, the UI is wonderful. It works perfectly as I expected. I can have my customers set up appointments in 24hrs of sendint them URL.

Cons: I don’t like its logo, it is minimalistic and boring.

The least favorable review

Benny

2 months ago


Pros: I like that through TimeTrade we are able to provide personalized service to our customers which improves customer satisfaction, retention and loyalty and it increases sales growth as well. We prefer live conversation with our customers and this system helps us to do the right thing.

Cons: It lacks option to run quick report of upcoming meetings. In addition, they could improve the design of the product but since it works perfectly this is not big deal.

Published 2 months ago
Verified
user
I like that through TimeTrade we are able to provide personalized service to our customers which improves customer satisfaction, retention and loyalty and it increases...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I love that TimeTrade has simple set up, the UI is wonderful. It works perfectly as I expected. I can have my customers set up appointments in 24hrs of sendint them URL.



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I like it because it allows me to set up appointments as video meetings and I can easily set up instructions through it. I had some missunderstandings about the account...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
My customers can easily book their preferred scheduled through a single e-mail request. It offers Outlook integration for my company. Configuration is really easy and...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
One of the best things about using Time Trade is the fact that is saves lot of time and it increases efficiencies. I’m able to set up time for the meeting and let the...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
I like that through Timetrade I get monthly view of schedules and this means that clients and prospects can easily choose time slot that works for both of us. The system...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
I like it because it allows me to set up appointments as video meetings and I can easily set up instructions through it. I had some missunderstandings about the account...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
I like that I can configure numbers of various messages and meeting templates and to customize the type of meeting I want to schedule. I’m using more than 5 different...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
One of the best things about using Time Trade is the fact that is saves lot of time and it increases efficiencies. I’m able to set up time for the meeting and let the...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
Setup was surprisingly simple. User interface was excellent. It functions just as I expected it to be. With that in mind, clients were able to set appointments...



What do you think about this review? Great Poor

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