Phonedeck Review

Our score: 7.9 User satisfaction: 100%

What is Phonedeck?

Phonedeck is a mobile CTI solution that integrates mobile calls with Salesforce cloud. The app can boost the productivity of sales professionals and enables managers to optimize business processes.

How to start:

Download the Phonedeck app from Appexchange (make use of the 30-day free trial ). Ask your salespeople to install the free mobile app on their smartphones. Connect the devices using Bluetooth (only in case of iOS) to remote control mobile calls inside Salesforce. Now, thanks to the Phonedeck mobile app, you can have your call workflow at hand wherever your sales people are.

Overview of Phonedeck Benefits

Phonedeck integrates mobile calls with a CRM system (like Salesforce cloud). It is a CTI solution for smartphones that makes it possible to remote control and track calls under the “real” mobile number using regular carrier minutes.

Remote control and track mobile calls

  • Remote control the smartphone and track mobile calls inside Salesforce
  • Start reporting during the call

CRM calls management on all devices

  • Manage Salesforce contacts on every device easily
  • Start a call with one click (click-to-call inside Salesforce) or with one tap (from the smartphone)
  • Log calls, add notes and set up call reminders

Automated synchronization

  • Synchronize Salesforce data automatically between every device

Overview of Phonedeck Features

  • Mobile CTI solution
  • 30-day free trial
  • Salesforce integration
  • Click-to-call
  • Create new tasks
  • Follow-up calls
  • Log a call with your notes
  • Mobile apps for Android and iOS
  • Mobile call management
  • Mobile telephony integration
  • Real-time call tracking
  • Set up reminders
  • Smartphone remote control
  • Softphone
  • Support BYOD
  • Sync tasks and contacts automatically
  • Voice call
  • Works on PC, laptop, smartphones and tablets

What Problems Will Phonedeck Solve?

Missed sales opportunities, lack of information about customers

The art of sales means knowing your customers, being in touch with them and being aware about the current state of their cases. Wherever you are – in the office or on a business trip, you cannot miss opportunities. Phonedeck gives sales people access to all CRM contacts or tasks and the ability to call customers, log the call and set a follow-up task easily on all devices. It is a powerful call management tool that supports the mobility of enterprises and sales people.

BYOD is not supported by CRM systems

In the age of smartphones, handling a desk phone has become an annoyance for most users. Sales people are using their smartphones to contact clients but at the same time they need to have access to the CRM data. Typing a phone number and logging in the call after the conversation is a waste of time. Phonedeck integrates mobile calls into Salesforce to let sales people use the mobile phone number or telephony directly inside the browser and Salesforce data on their smartphones.

Complicated and costly mobile CTI solutions

Mobile CTI solutions are mostly Over-the-top (OTT) and make use of Voice over IP (VoIP) with fixed line numbers. Porting mobile numbers to VoIP providers and using OTT clients and/or call forwarding is not a viable option for large enterprises. Phonedeck is a CTI solution for mobile phones that makes it possible to remote control and track calls with a real mobile number and regular contract with the mobile carrier. It saves time and also offers better call quality as you can rely on the mobile network quality.

Phonedeck Position In Our Categories

Knowing that businesses have distinctive business requirements, it is only practical that they abstain from choosing a one-size-fits-all, ”best” software system. Needless to say, it would be almost impossible to chance on such application even among sought-after software solutions. The better step to undertake should be to write the different chief factors which require inspection such as essential features, packages, skill levels of the employees, business size, etc. Next, you should conduct the research to a full extent. Have a look at these Phonedeck evaluations and explore the other software products in your shortlist more closely. Such all-encompassing research makes sure you weed out unsuitable software products and buy the one that meets all the benefits your business requires in growing the business.

Position of Phonedeck in our main categories:

TOP 200

Phonedeck is one of the top 200 Communications Software products

If you are interested in Phonedeck it may also be beneficial to check out other subcategories of Communications Software gathered in our database of SaaS software reviews.

Every company has different wants and needs a system that can be personalized for their size, type of employees and buyers, and the particular industry they are in. For these reasons, no platform can proffer perfect features off-the-shelf. When you try to find a software app, first be sure what you need it for. Read some Phonedeck Communications Software reviews and ask yourself do you desire basic features or do you need advanced features? Are there any industry-specific tools that you are seeking? Find the answers to these queries to help your search. There are multiple elements that you need to reflect on and these include your finances, particular business wants, your company size, integration requirements etc. Take your time, check out a few free trials, and finally choose the system that provides all that you require to improve your organization efficiency and productivity.

How Much Does Phonedeck Cost?

Phonedeck Pricing Plans:

Free Trial

Monthly Plan

: $15 per user per month

Annual Plan

: $150 per user per year

Volume Pricing

: Starts at 50 licenses, contact the vendor for a quote

Phonedeck offers three price plans:

  • Monthly Plan: $15 per user per month
  • Annual Plan: $150 per user per year
  • Volume Pricing: Starts at 50 licenses, contact the vendor for a quote


User Satisfaction

Positive Social Media Mentions 4
Negative Social Media Mentions 0

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Phonedeck reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Phonedeck. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English
  • Ireland
  • South Africa
  • Europe
  • Asia
  • Australia
  • China
  • Germany
  • India
  • Japan
  • Latin America
  • Middle-East

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Phonedeck pricing details?

Phonedeck Pricing Plans:

Free Trial

Monthly Plan

: $15 per user per month

Annual Plan

: $150 per user per year

Volume Pricing

: Starts at 50 licenses, contact the vendor for a quote

Phonedeck offers three price plans:

  • Monthly Plan: $15 per user per month
  • Annual Plan: $150 per user per year
  • Volume Pricing: Starts at 50 licenses, contact the vendor for a quote


What integrations are available for Phonedeck?

  • Salesforce

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Reviewed By Nestor Gilbert
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