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Phonedeck REVIEW

Communications Software

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What is Phonedeck?

Phonedeck is a mobile CTI solution that integrates mobile calls with Salesforce cloud. The app can boost the productivity of sales professionals and enables managers to optimize business processes.

How to start:

Download the Phonedeck app from Appexchange (make use of the 30-day free trial ). Ask your salespeople to install the free mobile app on their smartphones. Connect the devices using Bluetooth (only in case of iOS) to remote control mobile calls inside Salesforce. Now, thanks to the Phonedeck mobile app, you can have your call workflow at hand wherever your sales people are.

Overview of Phonedeck Benefits

Phonedeck integrates mobile calls with a CRM system (like Salesforce cloud). It is a CTI solution for smartphones that makes it possible to remote control and track calls under the “real” mobile number using regular carrier minutes.

Remote control and track mobile calls

  • Remote control the smartphone and track mobile calls inside Salesforce
  • Start reporting during the call

CRM calls management on all devices

  • Manage Salesforce contacts on every device easily
  • Start a call with one click (click-to-call inside Salesforce) or with one tap (from the smartphone)
  • Log calls, add notes and set up call reminders

Automated synchronization

  • Synchronize Salesforce data automatically between every device

Overview of Phonedeck Features

  • Mobile CTI solution
  • 30-day free trial
  • Salesforce integration
  • Click-to-call
  • Create new tasks
  • Follow-up calls
  • Log a call with your notes
  • Mobile apps for Android and iOS
  • Mobile call management
  • Mobile telephony integration
  • Real-time call tracking
  • Set up reminders
  • Smartphone remote control
  • Softphone
  • Support BYOD
  • Sync tasks and contacts automatically
  • Voice call
  • Works on PC, laptop, smartphones and tablets

What Problems Will Phonedeck Solve?

Missed sales opportunities, lack of information about customers

The art of sales means knowing your customers, being in touch with them and being aware about the current state of their cases. Wherever you are – in the office or on a business trip, you cannot miss opportunities. Phonedeck gives sales people access to all CRM contacts or tasks and the ability to call customers, log the call and set a follow-up task easily on all devices. It is a powerful call management tool that supports the mobility of enterprises and sales people.

BYOD is not supported by CRM systems

In the age of smartphones, handling a desk phone has become an annoyance for most users. Sales people are using their smartphones to contact clients but at the same time they need to have access to the CRM data. Typing a phone number and logging in the call after the conversation is a waste of time. Phonedeck integrates mobile calls into Salesforce to let sales people use the mobile phone number or telephony directly inside the browser and Salesforce data on their smartphones.

Complicated and costly mobile CTI solutions

Mobile CTI solutions are mostly Over-the-top (OTT) and make use of Voice over IP (VoIP) with fixed line numbers. Porting mobile numbers to VoIP providers and using OTT clients and/or call forwarding is not a viable option for large enterprises. Phonedeck is a CTI solution for mobile phones that makes it possible to remote control and track calls with a real mobile number and regular contract with the mobile carrier. It saves time and also offers better call quality as you can rely on the mobile network quality.

Phonedeck Position In Our Categories

Position of Phonedeck in our main categories:


Phonedeck is one of the top 100 Communications Software products


Phonedeck is one of the top 100
Communications Software products

If you are considering Phonedeck it may also be sensible to investigate other subcategories of Best Communications Software listed in our database of B2B software reviews.VoIP Software, Web Conferencing Software, Instant Messaging & Chat Software

It is important to note that hardly any service in the Communications Software category will be an ideal solution able to meet all the needs of various business types, sizes and industries. It may be a good idea to read a few Phonedeck reviews first as specific services may dominate just in a really narrow group of applications or be created with a really specific type of industry in mind. Others might operate with a goal of being simple and intuitive and consequently lack advanced functionalities welcomed by more experienced users. You can also come across solutions that support a broad group of users and give you a complex feature toolbox, but that frequently comes at a more expensive cost of such a software. Make sure you're aware of your requirements so that you get a solution that provides specifically the functionalities you search for.

How Much Does Phonedeck Cost?

Phonedeck Pricing Plans:

Phonedeck offers three price plans:

  • Monthly Plan: $15 per user per month
  • Annual Plan: $150 per user per year
  • Volume Pricing: Starts at 50 licenses, contact the vendor for a quote


User Satisfaction

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Phonedeck reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Phonedeck. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Ireland
  • Canada
  • South Africa
  • Europe
  • Asia
  • Australia
  • China
  • Germany
  • India
  • Japan
  • Latin America
  • Middle-East
Pricing Model
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
  • Cloud Hosted

What Support Does This Vendor Offer?


What are Phonedeck pricing details?

Phonedeck Pricing Plans:

Phonedeck offers three price plans:

  • Monthly Plan: $15 per user per month
  • Annual Plan: $150 per user per year
  • Volume Pricing: Starts at 50 licenses, contact the vendor for a quote


What integrations are available for Phonedeck?

  • Salesforce

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