Phonedeck is a mobile CTI solution that integrates mobile calls with Salesforce cloud. The app can boost the productivity of sales professionals and enables managers to optimize business processes.
How to start:
Download the Phonedeck app from Appexchange (make use of the 30-day free trial ). Ask your salespeople to install the free mobile app on their smartphones. Connect the devices using Bluetooth (only in case of iOS) to remote control mobile calls inside Salesforce. Now, thanks to the Phonedeck mobile app, you can have your call workflow at hand wherever your sales people are.
Phonedeck integrates mobile calls with a CRM system (like Salesforce cloud). It is a CTI solution for smartphones that makes it possible to remote control and track calls under the “real” mobile number using regular carrier minutes.
Remote control and track mobile calls
CRM calls management on all devices
Missed sales opportunities, lack of information about customers
The art of sales means knowing your customers, being in touch with them and being aware about the current state of their cases. Wherever you are – in the office or on a business trip, you cannot miss opportunities. Phonedeck gives sales people access to all CRM contacts or tasks and the ability to call customers, log the call and set a follow-up task easily on all devices. It is a powerful call management tool that supports the mobility of enterprises and sales people.
BYOD is not supported by CRM systems
In the age of smartphones, handling a desk phone has become an annoyance for most users. Sales people are using their smartphones to contact clients but at the same time they need to have access to the CRM data. Typing a phone number and logging in the call after the conversation is a waste of time. Phonedeck integrates mobile calls into Salesforce to let sales people use the mobile phone number or telephony directly inside the browser and Salesforce data on their smartphones.
Complicated and costly mobile CTI solutions
Mobile CTI solutions are mostly Over-the-top (OTT) and make use of Voice over IP (VoIP) with fixed line numbers. Porting mobile numbers to VoIP providers and using OTT clients and/or call forwarding is not a viable option for large enterprises. Phonedeck is a CTI solution for mobile phones that makes it possible to remote control and track calls with a real mobile number and regular contract with the mobile carrier. It saves time and also offers better call quality as you can rely on the mobile network quality.
Position of Phonedeck in our main categories:
If you are considering Phonedeck it could also be beneficial to check out other subcategories of Best Communications Software listed in our base of SaaS software reviews.Email Management Software, VoIP Software, Web Conferencing Software
Each business has its own characteristics, and may need a particular type of Communications Software solution that will be designed for their company size, type of clients and employees and even particular industry they cater to. It's not wise to count on finding a perfect software that is going to work for every business regardless of their history is. It may be a good idea to read a few Phonedeck reviews first and even then you should keep in mind what the solution is intended to do for your business and your staff. Do you need a simple and straightforward solution with only basic functions? Will you really make use of the complex tools needed by experts and large enterprises? Are there any particular tools that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to find a trustworthy service that will match your budget.
Phonedeck offers three price plans:
We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Phonedeck reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Phonedeck. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
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Phonedeck offers three price plans:
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