PHPKB Review
What is PHPKB?
PHPKB is a feature-rich knowledge management solution that empowers organizations to efficiently set up knowledgebase. This will streamline their process of organizing knowledge which can be used for various purposes such as reducing time when searching for information and quickly solving critical IT issues. It also helps increase the overall productivity of the employees, improve customer service, and reduce staff training time among others.
The platform provides a plethora of features to easily organize, store, retrieve, and share knowledge within and outside the organization. This includes the support ticket system and support widgets that provide your employees and customers with self-service capabilities if they want to explore your knowledge base in search of answers. There are also many content management features available to help easily create and edit information as well as advanced search functions for easy retrieval of information. Moreover, there are tools for publishing and sharing knowledge, collecting feedback, adding security to information, and more.
Show MoreOverview of PHPKB Benefits
Ease-of-Use
PHPKB streamlines all the processes related to knowledgebase, whether it’s creating articles, sharing information, publishing knowledge, searching for information, and others. The software is a fully responsive, web-based application that can seamlessly run on any device that supports modern browsers. It also uses an interactive, user-friendly, and customizable interface that makes its operation easy without needing to first learn the application in detail.
Content Management
Creating knowledge is easier with the robust WYSIWYG editor that helps users make stylish and informative content thanks to its advanced editing features like custom fields and ready-made design elements. Furthermore, PHPKB does not impose any limitation on the number of articles and categories that organizations can make and share. Users can also collaborate with one another in creating and improving content.
Advanced Search Features
PHPKB helps ensure that regardless of the thousands of knowledge to sift through, users can still find what they’re looking for thanks to advanced search tools that can be used for different situations. For instance, real-time search suggests relevant solutions to customers and the full-text search system runs a complex algorithm to match the search criteria to the most relevant articles. Other notable search tools include image search, search attachments, and filtered search.
Show MoreOverview of PHPKB Features
- Web-Based Application
- Multi-Language Support
- Knowledge Base API
- Cross-Browser Compatibility
- WCAG 2.1 AA Compliance
- LDAP Integration & Authentication
- Professional Customization
- Full-Text Search System
Awards & Quality Certificates
PHPKB Position In Our Categories
Since companies have specific business demands, it is practical they abstain from subscribing to an all-in-one, ”best” business application. Nonetheless, it would be futile to try to chance on such a software product even among widely used software systems. The practicable step to do would be to take note of the various chief factors which call for a investigation such as major features, pricing, technical skill capability of staff, business size, etc. Then, you should do the product research to a full extent. Go over some of these PHPKB reviews and scrutinize each of the software solutions in your list more closely. Such well-rounded product research guarantee you circumvent unsuitable software solutions and subscribe to the system which includes all the aspects your business requires.
Position of PHPKB in our main categories:
TOP
50
PHPKB is one of the top 50 Knowledge Management Software products
If you are considering PHPKB it may also be sensible to investigate other subcategories of Knowledge Management Software listed in our database of B2B software reviews.
It is essential to keep in mind that hardly any service in the Knowledge Management Software category will be an ideal solution able to meet all the requirements of different business types, sizes and industries. It may be a good idea to read a few PHPKB Knowledge Management Software reviews first as certain solutions might excel only in a very small group of applications or be prepared with a really specific industry in mind. Others may operate with an idea of being simple and intuitive and therefore lack complicated functions needed by more experienced users. You can also come across software that support a wide group of users and provide a powerful feature toolbox, but this usually comes at a more expensive price of such a solution. Ensure you're aware of your needs so that you select a software that has specifically the features you search for.
How Much Does PHPKB Cost?
PHPKB Pricing Plans:
Free Trial
SaaS Cloud License
$35/month
Self-hosted Standard Edition
starts at $285
Self-hosted Enterprise Edition
starts at $515
What are PHPKB pricing details?
PHPKB Pricing Plans:
Free Trial
SaaS Cloud License
$35/month
Self-hosted Standard Edition
starts at $285
Self-hosted Enterprise Edition
starts at $515
PHPKB offers different enterprise pricing based on your hosting preferences as well as the number of admins, editions, features, etc.
SaaS Cloud License – $35/month (Standard Edition)
- Cloud Hosted (SaaS Model)
- You don’t have a server.
- You don’t want to worry about server issues.
- You want to quickly be online.
- You don’t want to worry about upgrades.
Self-hosted Standard Edition – starts at $285
- You need the ability to modify the code to suit your own requirements.
- You don’t prefer to pay monthly or annual subscription.
- You want to modify the look and feel to match your website.
Self-hosted Enterprise Edition – starts at $515
- Loaded with enterprise-class features
- LDAP Integration & API
- Event Log
- Document Versioning & Comparison
- SAML Single Sign-On (SSO)
- Files & Downloads Area
User Satisfaction
Positive Social Media Mentions
9
Negative Social Media Mentions
0
We are aware that when you make a decision to get a Knowledge Management Software it’s vital not only to see how professionals score it in their reviews, but also to find out if the actual clients and enterprises that use this software are indeed happy with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and PHPKB reviews across a broad array of social media sites. The information is then displayed in a simple to understand way revealing how many people had positive and negative experience with PHPKB. With that information at your disposal you should be equipped to make an informed buying decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Chinese
- Japanese
Pricing Model
- One-time payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for PHPKB?
PHPKB can seamlessly connect with third-party cloud-based services including the following:
- Zendesk
- Salesforce Desk
- Google Analytics
- Google Fonts
- Google Translate
- LiveChat
- Olark Chat
- SnapEngage
- Tidio Live Chat
- Tawk.to
- Wufoo
- Salesforce
- Disqus
- Freshdesk
PHPKB User Reviews
PHPKB average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
Sort by:
Latest
- Latest
- Most useful
- Most positive
- Most negative
Powerful knowledge base software with great customer support
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 14.09.2021
Company Size: More than 100 Employees
Industry: Computer & Network Security
PROS: PHPKB is a great knowledge base management solution at an affordable one-time price. The interface is very easy to use and it offers a lot of features. The live search function is excellent and allows our customers to find what they need quickly. The support team is very friendly and eager to interact directly. We replaced our previous knowledgebase solution, which was old, unattractive, and hard for both us and our customers to use. The support staff at PHPKB helped us with the data migration service from our old KB. With the feature-rich admin panel, our content creators are able to create a repository of answers to common questions so that our users can help themselves easily and quickly. The public and private categories allow us to easily share the knowledge base with our internal staff and people outside of our organization.
CONS: None in particular but there is always some scope for performance improvement. We are using the Enterprise Multi-Language Edition of the software for over a year now and we are totally happy with it.
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular PHPKB Alternatives
Top Competitors To PHPKB By Price
Product name:
Price:
Trending Knowledge Management Software Reviews
8.0
93%
7.3
100%
PHPKB Comparisons
Product name:
PHPKB user reviews
Powerful knowledge base software with great customer support
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 14.09.2021
Company Size: More than 100 Employees
Industry: Computer & Network Security
Page last modified
Did you find this review useful?
Yes
No
Thank you for your feedback
How can we make this page better?
Unsure about this software?
FIND ALTERNATIVES
Why is FinancesOnline free?