Plum Voice Hosted IVR is an Interactive Voice Response (IVR) software for medium to large enterprises. It’s a robust cloud-based solution that equips companies with the tools they need to control all customer touch points with automated communications. It streamlines the most frequent customer interactions and enables businesses to control customer-facing communications over the phone while eliminating the complexity of managing the multifaceted telephony infrastructure.
The application empowers organizations to effortlessly tailor call routing, interactive voice response, and messaging application to deliver personalized caller experience, drive more revenue, and increase operational efficiency. It provides powerful features which include: call routing, IVR capabilities, messaging, IVR analytics tools, feedback collection, payment processing capabilities, and code development.
Show MorePlum Voice Hosted IVR provides features that power a spectrum of voice applications to optimize customer experience. It eliminates the need for complex telephony infrastructure and accord businesses the freedom they need to automate processes. The solution gives you full control over the self-service strategy with the flexibility to rationalize the most critical customer interactions. It also features both HIPAA and PCI DSS level 1 compliance which means it’s securely optimized to handle delicate medical and financial information.
The software gives you two unique ways (Plum Fuse and Plum DEV) to deploy and design your voice applications. The Plum Fuse module enables you to deploy options, manage code development, and automate call flows. It provides an intuitive, drag and drop call-flow editor that support speedy implementation and design thereby saving time. On the other hand, Plum DEV delivers the flexibility and power of VoiceXML. This module allows you to design voice applications that handle repetitive customer queries. It supports a wide range of voice tools such as voice biometrics, automatic speech recognition, and text to speech which boost caller experience.
Plum Voice Hosted IVR has a robust call analytics tool called the Voice trends. This tool embeds directly into Plum Fuse and Plum DEV modules. When integrated into the modules it enables you to track application performance and usage. It also provides access to granular reporting capabilities and A/B test scripts.
The solution is built with security in mind. The entire application and data are protected from digital, social, and physical intrusions. Additionally, every component in your voice infrastructure is securely backed up. The stability and maturity of the platform result in continuous service and enable the system to execute with one hundred percent uptime guarantee.
Show MoreSince businesses have specific business-related needs, it is only practical that they steer clear of purchasing an all-in-one, “perfect” system. Still, it is troublesome to try to pinpoint such a software system even among well-known software systems. The rational step to undertake can be to jot down the numerous important functions that require investigation including important features, plans, technical skill capability of staff, organizational size, etc. Next, you should follow through your product research comprehensively. Read some of these Plum Voice Hosted IVR analyses and check out the other software programs in your list more closely. Such detailed product research guarantees you stay away from unsuitable software solutions and buy the system that has all the features your business requires for optimal results.
Position of Plum Voice Hosted IVR in our main categories:
Plum Voice Hosted IVR is one of the top 500 Communications Software products
If you are interested in Plum Voice Hosted IVR it might also be beneficial to check out other subcategories of Communications Software listed in our base of SaaS software reviews.
Every enterprise has its own characteristics, and might need a particular type of Communications Software solution that will be designed for their company size, type of clients and employees and even individual niche they deal with. We advise you don't count on locating an ideal services that will work for each company no matter what their history is. It may be a good idea to read a few Plum Voice Hosted IVR Communications Software reviews first and even then you should remember what the solution is supposed to do for your business and your workers. Do you require an easy and straightforward service with just essential features? Will you actually use the advanced functionalities required by experts and large enterprises? Are there any specific tools that are especially useful for the industry you operate in? If you ask yourself these questions it will be much easier to locate a reliable app that will fit your budget.
Plum Voice Hosted IVR Pricing Plans:
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Plum Voice Hosted IVR Pricing Plans:
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We know that when you decide to buy a Communications Software it’s vital not only to learn how professionals rank it in their reviews, but also to find out whether the real users and companies that purchased these solutions are indeed content with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Plum Voice Hosted IVR reviews across a vast range of social media sites. The information is then presented in a simple to digest form indicating how many people had positive and negative experience with Plum Voice Hosted IVR. With that information available you should be ready to make an informed buying decision that you won’t regret.
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