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Plum Voice Hosted IVR Review
What is Plum Voice Hosted IVR?
Plum Voice Hosted IVR is an Interactive Voice Response (IVR) software for medium to large enterprises. It’s a robust cloud-based solution that equips companies with the tools they need to control all customer touch points with automated communications. It streamlines the most frequent customer interactions and enables businesses to control customer-facing communications over the phone while eliminating the complexity of managing the multifaceted telephony infrastructure.
The application empowers organizations to effortlessly tailor call routing, interactive voice response, and messaging application to deliver personalized caller experience, drive more revenue, and increase operational efficiency. It provides powerful features which include: call routing, IVR capabilities, messaging, IVR analytics tools, feedback collection, payment processing capabilities, and code development.
Show MoreOverview of Plum Voice Hosted IVR Benefits
Plum Voice Hosted IVR provides features that power a spectrum of voice applications to optimize customer experience. It eliminates the need for complex telephony infrastructure and accord businesses the freedom they need to automate processes. The solution gives you full control over the self-service strategy with the flexibility to rationalize the most critical customer interactions. It also features both HIPAA and PCI DSS level 1 compliance which means it’s securely optimized to handle delicate medical and financial information.
The software gives you two unique ways (Plum Fuse and Plum DEV) to deploy and design your voice applications. The Plum Fuse module enables you to deploy options, manage code development, and automate call flows. It provides an intuitive, drag and drop call-flow editor that support speedy implementation and design thereby saving time. On the other hand, Plum DEV delivers the flexibility and power of VoiceXML. This module allows you to design voice applications that handle repetitive customer queries. It supports a wide range of voice tools such as voice biometrics, automatic speech recognition, and text to speech which boost caller experience.
Plum Voice Hosted IVR has a robust call analytics tool called the Voice trends. This tool embeds directly into Plum Fuse and Plum DEV modules. When integrated into the modules it enables you to track application performance and usage. It also provides access to granular reporting capabilities and A/B test scripts.
The solution is built with security in mind. The entire application and data are protected from digital, social, and physical intrusions. Additionally, every component in your voice infrastructure is securely backed up. The stability and maturity of the platform result in continuous service and enable the system to execute with one hundred percent uptime guarantee.
Show MoreOverview of Plum Voice Hosted IVR Features
- Call routing, IVR capabilities
- Messaging
- IVR analytics tools
- Feedback collection
- Payment processing capabilities
- Code development.
Plum Voice Hosted IVR Position In Our Categories
Knowing that companies have their own business demands, it is rational that they avoid settling on an all-in-one, ”best” software product. At any rate, it is almost impossible to find such application even among popular software systems. The correct thing to do should be to write down the varied key functions that demand analysis including important features, costing, skill aptitude of the users, business size, etc. After which, you must perform the research thoroughly. Go over some of these Plum Voice Hosted IVR reviews and look over the other software options in your shortlist in detail. Such detailed research ensures you circumvent mismatched applications and pay for the one that includes all the tools your business requires for success.
Position of Plum Voice Hosted IVR in our main categories:
TOP
500
Plum Voice Hosted IVR is one of the top 500 Communications Software products
If you are considering Plum Voice Hosted IVR it might also be a good idea to analyze other subcategories of Communications Software listed in our base of SaaS software reviews.
Every organization has different needs and needs a software that can be customized for their size, kind of staff members and customers, and the specific industry they are in. For these reasons, no platform can provide perfect functionality off-the-shelf. When you search a software app, first be sure what you want it for. Read some Plum Voice Hosted IVR Communications Software reviews and ask yourself do you need basic functionality or do you need advanced tools? Are there any industry-specific features that you are seeking? Find the answers to these queries to assist your search. There are plenty of elements that you need to reflect on and these include your finances, particular business needs, your company size, integration needs etc. Take your time, use a few free trials, and finally select the system that offers all that you need to boost your organization effectiveness and productivity.
How Much Does Plum Voice Hosted IVR Cost?
Plum Voice Hosted IVR Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Plum Voice Hosted IVR pricing details?
Plum Voice Hosted IVR Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact Plum Voice for an enterprise pricing quote.
User Satisfaction
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We are aware that when you decide to purchase a Communications Software it’s crucial not only to find out how professionals score it in their reviews, but also to check whether the actual clients and companies that purchased it are actually satisfied with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Plum Voice Hosted IVR reviews across a broad array of social media sites. The data is then featured in a simple to digest way indicating how many clients had positive and negative experience with Plum Voice Hosted IVR. With that information at hand you should be ready to make an informed purchasing decision that you won’t regret.
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Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Plum Voice Hosted IVR?
No information available
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