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Pointel Survey360 Review
What is Pointel Survey360?
Pointel Survey360 is a contact center survey software that offers a closed-loop customer feedback solution to help business users in creating and managing surveys. It tries to improve the customer experience I n order to draw in new prospects and increase the loyalty of current customers.
You may build and run surveys using Survey360 to get consumer feedback and record information about the customer experience. As a result, you have accurate, detailed data about consumer demands and contact center operations that you can use to attract and keep your most valued clients. The platform is easy to use and often launches in one to two weeks, requiring no extra training for contact center staff.
In addition to the information in the surveys itself, you can easily – without coding anything – create interactive reports on demand to analyze consumer input and provide development suggestions for your whole company.
Show MoreOverview of Pointel Survey360 Benefits
Closed-loop Feedback Solution
Pointel Survey360 records insightful consumer information in addition to the reviews. It records client feedback using DTMF or voice and sends the information to SFDC/Oracle Service Cloud. The platform instantly generates, gathers, examines, and publishes customer experience data on your device. As a result, you get an accurate measurement of your customer satisfaction level, gain operational and trends insights, as well as figure out areas that require development. For instance, by providing managers with insights into staff performance and customer sentiment, the platform helps in evaluating the need for training.
Improved CX
With Pointel Survey360, business users are better equipped to develop a strategy to enhance customer experience by having access to timely and actionable consumer input as well as proactive improvements in technology and business processes. That’s because they can see problems with people, processes, and technology and make it easier to respond before serious difficulties develop.
Easy Adoption
The design tools used by Pointel Survey360 are straightforward, powerful, and expandable to any scale. With a simple point-and-click online interface, designing, testing, and modifying are simple. Additionally, the software can duplicate existing surveys or uses prebuilt templates for quick customization and implementation. It can seamlessly integrate with Genesys, Salesforce, and other apps as well. The program does not require specific training to be used efficiently and is available for implementation one or two weeks after purchase.
Show MoreOverview of Pointel Survey360 Features
- Closed-loop Feedback
- Speech or DTMF Data Capture
- Pre-built Templates
- Enhanced Reporting
- Customer Sentiment Measurement
- Third-party Integration
- Quick Deployment
- Quick ROI
Awards & Quality Certificates
Pointel Survey360 Position In Our Categories
Knowing that companies have distinctive business-related requirements, it is reasonable that they avoid adopting an all-in-one, ”best” business application. Still, it would be difficult to try to discover such an app even among popular software systems. The practicable thing to undertake can be to tabulate the various key aspects which demand examination including major features, plans, skill competence of staff, business size, etc. After which, you must follow through the research fully. Read some Pointel Survey360 reviews and look over each of the solutions in your shortlist in detail. Such all-encompassing research ascertain you take out unsuitable applications and buy the one which delivers all the aspects your company requires.
Position of Pointel Survey360 in our main categories:
TOP
100
Pointel Survey360 is one of the top 100 Survey Tools products
If you are considering Pointel Survey360 it might also be a good idea to check out other subcategories of Survey Tools gathered in our base of SaaS software reviews.
Each enterprise has different wants and requires a software that can be personalized for their size, type of employees and customers, and the specific industry they are in. For these reasons, no software can provide perfect functionality out-of-the-box. When you look for a software system, first be sure what you need it for. Read some Pointel Survey360 Survey Tools reviews and ask yourself do you need basic tools or do you require advanced tools? Are there any industry-specific functionalities that you are searching for? Find the answers to these queries to help your search. There are lots of elements that you need to mull over and these include your budget, specific business wants, your organization size, integration needs etc. Take your time, try out a few free trials, and finally zero in on the app that provides all that you need to boost your company effectiveness and productivity.
How Much Does Pointel Survey360 Cost?
Pointel Survey360 Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Pointel Survey360 pricing details?
Pointel Survey360 Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Pointel Survey360 SMB and enterprise pricing details are available only upon request. Contact the vendor for more information. A free demo is available.
User Satisfaction
Positive Social Media Mentions
6
Negative Social Media Mentions
0
We know that when you choose to buy a Survey Tools it’s crucial not only to learn how experts rank it in their reviews, but also to find out whether the actual users and enterprises that purchased it are indeed satisfied with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Pointel Survey360 reviews across a wide array of social media sites. The information is then featured in a simple to understand form showing how many people had positive and negative experience with Pointel Survey360. With that information at your disposal you will be ready to make an informed buying choice that you won’t regret.
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Pointel Survey360?
Pointel Survey360 integrates with various apps such as Salesforce and Genesys.
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