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Pointel Survey360 Review
What is Pointel Survey360?
Pointel Survey360 is a contact center survey software that offers a closed-loop customer feedback solution to help business users in creating and managing surveys. It tries to improve the customer experience I n order to draw in new prospects and increase the loyalty of current customers.
You may build and run surveys using Survey360 to get consumer feedback and record information about the customer experience. As a result, you have accurate, detailed data about consumer demands and contact center operations that you can use to attract and keep your most valued clients. The platform is easy to use and often launches in one to two weeks, requiring no extra training for contact center staff.
In addition to the information in the surveys itself, you can easily – without coding anything – create interactive reports on demand to analyze consumer input and provide development suggestions for your whole company.
Show MoreOverview of Pointel Survey360 Benefits
Closed-loop Feedback Solution
Pointel Survey360 records insightful consumer information in addition to the reviews. It records client feedback using DTMF or voice and sends the information to SFDC/Oracle Service Cloud. The platform instantly generates, gathers, examines, and publishes customer experience data on your device. As a result, you get an accurate measurement of your customer satisfaction level, gain operational and trends insights, as well as figure out areas that require development. For instance, by providing managers with insights into staff performance and customer sentiment, the platform helps in evaluating the need for training.
Improved CX
With Pointel Survey360, business users are better equipped to develop a strategy to enhance customer experience by having access to timely and actionable consumer input as well as proactive improvements in technology and business processes. That’s because they can see problems with people, processes, and technology and make it easier to respond before serious difficulties develop.
Easy Adoption
The design tools used by Pointel Survey360 are straightforward, powerful, and expandable to any scale. With a simple point-and-click online interface, designing, testing, and modifying are simple. Additionally, the software can duplicate existing surveys or uses prebuilt templates for quick customization and implementation. It can seamlessly integrate with Genesys, Salesforce, and other apps as well. The program does not require specific training to be used efficiently and is available for implementation one or two weeks after purchase.
Show MoreOverview of Pointel Survey360 Features
- Closed-loop Feedback
- Speech or DTMF Data Capture
- Pre-built Templates
- Enhanced Reporting
- Customer Sentiment Measurement
- Third-party Integration
- Quick Deployment
- Quick ROI
Awards & Quality Certificates
Pointel Survey360 Position In Our Categories
Knowing that businesses have their own business-related needs, it is only practical they avoid buying an all-in-one, ideal business application. However, it is hard to pinpoint such a software system even among well-known software systems. The right thing to do would be to tabulate the various key factors that need scrutiny like critical features, price plans, technical skill ability of staff members, organizational size, etc. Thereafter, you must conduct the product research to a full extent. Read these Pointel Survey360 evaluations and check out the other software products in your shortlist more closely. Such detailed product investigation ascertain you take out ill-fitting software solutions and buy the system that meets all the benefits your business requires.
Position of Pointel Survey360 in our main categories:
TOP
100
Pointel Survey360 is one of the top 100 Survey Tools products
If you are interested in Pointel Survey360 it might also be a good idea to analyze other subcategories of Survey Tools gathered in our database of SaaS software reviews.
Enterprises have different needs and requirements and no software solution can be just right in such a scenario. It is futile to try to find a perfect out-of-the-box software system that fulfills all your business wants. The smart thing to do would be to modify the system for your specific wants, staff member skill levels, finances, and other elements. For these reasons, do not hasten and pay for well-publicized leading solutions. Though these may be widely used, they may not be the best fit for your specific wants. Do your research, investigate each short-listed system in detail, read a few Pointel Survey360 Survey Tools reviews, speak to the seller for explanations, and finally select the application that presents what you want.
How Much Does Pointel Survey360 Cost?
Pointel Survey360 Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Pointel Survey360 pricing details?
Pointel Survey360 Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Pointel Survey360 SMB and enterprise pricing details are available only upon request. Contact the vendor for more information. A free demo is available.
User Satisfaction
Positive Social Media Mentions
6
Negative Social Media Mentions
0
We are aware that when you decide to purchase a Survey Tools it’s important not only to learn how experts score it in their reviews, but also to discover if the actual users and businesses that bought this software are actually content with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Pointel Survey360 reviews across a broad range of social media sites. The data is then featured in a simple to digest way indicating how many clients had positive and negative experience with Pointel Survey360. With that information available you will be equipped to make an informed buying decision that you won’t regret.
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Pointel Survey360?
Pointel Survey360 integrates with various apps such as Salesforce and Genesys.
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