Quantum Metric REVIEW

Quantum Metric is a unique customer management software powered by Big Data and machine intelligence. The application, deployed either as SaaS or on-premise, enables businesses to gain a full overview of their customers’ behavior through interactive customer experience journey replays.

Additionally, Quantum Metric enables businesses to understand website visitors’ needs and struggles in order to improve customer experience. Doing so allows them to convert more clients, gain loyalty, and retain patrons.

Moreover, Quantum Metric automatically analyzes data it picks up from users and the website. No fine tuning is required for companies to view real-time statistics and obtain actionable information.

Customer Struggle Detection

With Quantum Metric, businesses are able to locate the area where customers intend to make a purchase but are not moving forward with a sale. The application provides data in this regard without the need for a team of analytics and data scientists.

Clear Session Replay

Quantum Metric automatically records customer sessions and interactions with different areas of the website or with particular products. This enables companies to understand their website visitors’ behavior from the point of entry to the moment they exit. This feature works as well on mobile platforms so analyzers can study user behavior data anywhere at any time.

Simple Deployment

A feature that sets Quantum Metric aside is its straightforward deployment that works with any tag manager. It does not require any alterations to the company’s website or re-deployment even when custom metrics are applied to certain settings.

Native Mobile Support

With Quantum Metrics, business owners and company executives are continuously updated on their customers’ and potential clients’ website interaction behaviors. The application is available on Android and iOS mobile platforms so users can smoothly view consumers’ habits on their preferred screen.

Moreover, this enables them to gain valuable insights into how mobile users interact with their app and ensures that they have a remarkable experience to increase conversion rates and to decrease or avoid app uninstalls.

Full Data Encryption

Quantum Metrics offers a peace of mind to companies that their customers’ data are well- protected. The software does not capture credit card information or PII. The software ensures this through its end-to-end encryption that can only be unlocked by a company’s internal IT security team.

Dedicated Success Manager

Quantum Metrics wants its clients to succeed in their industries. And that is why the software’s team provides a dedicated success manager to companies to ensure a strong partnership between buyer and seller.

Furthermore, the Quantum Metrics success manager makes certain that users continue to use the program with ease and enjoys its benefits to the full extent.

Revenue Recovery 

With Quantum Metric, websites are able to pinpoint issues in their platform and users experiences to avoid serious impacts on the user experience they offer and their profit-making. The software automatically points out which areas customers have difficulty in so that companies can prioritize the troubleshooting of these sections. By identifying issues, businesses know exactly why customers do not convert and how much it costs them.

Effective Customer Support

Having a prompt and efficient customer support allows companies to better serve their consumers and to provide them with the information they need to convert into paying clients. By having Quantum Metric, companies offer more information regarding website visitors’ behaviors such as their struggles and needs to their support team so they can give a stellar customer support. This way, issues, complaints, and disputes are expeditiously resolved. Timely action makes customers happy and can prompt them to return to the website for future purchases.

Fraud Alerts

Quantum Metric instantly detects fraudulent activities on the website when automatically searching or manually set. This allows companies to quickly intervene to ensure that no illegal event is able to fall through the cracks. This also enables businesses to protect their operations and reputations and also safeguards their revenue-making activities.

Quantum Metric offers two enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Premium – $5,500/month

• Up to 1M Sessions per Month
• Up to 10 Users
• Deep Analytics
• 30 Day Historical Replay Storage
• Full Machine Intelligence
• SaaS Deployment

Enterprise Plus – By quote

• Custom Sessions
• Unlimited Users
• Deep Analytics
• As Needed Historical Replay Storage
• Full Machine Intelligence
• SaaS or On-Premise Deployment

Aside from the above-mentioned plans, Quantum Metric has a no-cost Start plan. For more information regarding the free SaaS package, request for an evaluation invitation.