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Quantum Metric Review

Quantum Metric
Our score: 8.0 User satisfaction: 99%

What is Quantum Metric?

Quantum Metric is a unique customer management software powered by Big Data and machine intelligence. The application, deployed either as SaaS or on-premise, enables businesses to gain a full overview of their customers’ behavior through interactive customer experience journey replays.

Additionally, Quantum Metric enables businesses to understand website visitors’ needs and struggles in order to improve customer experience. Doing so allows them to convert more clients, gain loyalty, and retain patrons.

Moreover, Quantum Metric automatically analyzes data it picks up from users and the website. No fine tuning is required for companies to view real-time statistics and obtain actionable information.

Overview of Quantum Metric Benefits

Customer Struggle Detection

With Quantum Metric, businesses are able to locate the area where customers intend to make a purchase but are not moving forward with a sale. The application provides data in this regard without the need for a team of analytics and data scientists.

Clear Session Replay

Quantum Metric automatically records customer sessions and interactions with different areas of the website or with particular products. This enables companies to understand their website visitors’ behavior from the point of entry to the moment they exit. This feature works as well on mobile platforms so analyzers can study user behavior data anywhere at any time.

Simple Deployment

A feature that sets Quantum Metric aside is its straightforward deployment that works with any tag manager. It does not require any alterations to the company’s website or re-deployment even when custom metrics are applied to certain settings.

Native Mobile Support

With Quantum Metrics, business owners and company executives are continuously updated on their customers’ and potential clients’ website interaction behaviors. The application is available on Android and iOS mobile platforms so users can smoothly view consumers’ habits on their preferred screen.

Moreover, this enables them to gain valuable insights into how mobile users interact with their app and ensures that they have a remarkable experience to increase conversion rates and to decrease or avoid app uninstalls.

Full Data Encryption

Quantum Metrics offers a peace of mind to companies that their customers’ data are well- protected. The software does not capture credit card information or PII. The software ensures this through its end-to-end encryption that can only be unlocked by a company’s internal IT security team.

Dedicated Success Manager

Quantum Metrics wants its clients to succeed in their industries. And that is why the software’s team provides a dedicated success manager to companies to ensure a strong partnership between buyer and seller.

Furthermore, the Quantum Metrics success manager makes certain that users continue to use the program with ease and enjoys its benefits to the full extent.

Overview of Quantum Metric Features

  • Machine Intelligence
  • Big Data Insights
  • Statistical Analysis
  • Struggle Scanning
  • Frustration Detection
  • Application & System Errors Detection
  • User Experiences Scanning
  • Customer Replay Session
  • Product Integration
  • Correlation Engine
  • Automatic Events Capture
  • No-Tagging Analysis
  • User Experiences Upgrade
  • Form Analytics
  • Client Interactions Capture
  • Call Center Integration
  • Third-Party Integration

What Problems Will Quantum Metric Solve?

Revenue Recovery 

With Quantum Metric, websites are able to pinpoint issues in their platform and users experiences to avoid serious impacts on the user experience they offer and their profit-making. The software automatically points out which areas customers have difficulty in so that companies can prioritize the troubleshooting of these sections. By identifying issues, businesses know exactly why customers do not convert and how much it costs them.

Effective Customer Support

Having a prompt and efficient customer support allows companies to better serve their consumers and to provide them with the information they need to convert into paying clients. By having Quantum Metric, companies offer more information regarding website visitors’ behaviors such as their struggles and needs to their support team so they can give a stellar customer support. This way, issues, complaints, and disputes are expeditiously resolved. Timely action makes customers happy and can prompt them to return to the website for future purchases.

Fraud Alerts

Quantum Metric instantly detects fraudulent activities on the website when automatically searching or manually set. This allows companies to quickly intervene to ensure that no illegal event is able to fall through the cracks. This also enables businesses to protect their operations and reputations and also safeguards their revenue-making activities.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Quantum Metric Position In Our Categories

Because businesses have specific business-related demands, it is only logical they avoid selecting a one-size-fits-all, ”best” software product. Nonetheless, it would be almost impossible to try to discover such application even among sought-after software products.
The efficient thing to do can be to shortlist the varied significant factors which demand investigation like major features, packages, skill aptitude of staff members, company size, etc. Next, you should perform the research through and through. Have a look at some Quantum Metric review articles and explore each of the software options in your shortlist in detail. Such well-rounded research can make sure you take out mismatched software products and select the system that has all the benefits your business requires for success.

Position of Quantum Metric in our main categories:

TOP 200

Quantum Metric is one of the top 200 Business Intelligence Software products

TOP 100

Quantum Metric is one of the 100 Customer Experience Management Software products

If you are interested in Quantum Metric it might also be sensible to examine other subcategories of Customer Experience Management Software gathered in our database of SaaS software reviews.

Enterprises have diverse needs and requirements and no software application can be perfect in such a situation. It is pointless to try to find a perfect out-of-the-box software product that meets all your business needs. The wise thing to do would be to customize the solution for your unique wants, worker skill levels, budget, and other aspects. For these reasons, do not rush and subscribe to well-publicized leading systems. Though these may be widely used, they may not be the best fit for your particular requirements. Do your research, look into each short-listed system in detail, read a few Quantum Metric Customer Experience Management Software reviews, call the maker for clarifications, and finally select the product that offers what you want.

How Much Does Quantum Metric Cost?

Quantum Metric Pricing Plans:

Free Trial

Premium

$5,500/month

Enterprise Plus

By quote

Quantum Metric offers two enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Premium – $5,500/month

  • Up to 1M Sessions per Month
  • Up to 10 Users
  • Deep Analytics
  • 30 Day Historical Replay Storage
  • Full Machine Intelligence
  • SaaS Deployment

Enterprise Plus – By quote

  • Custom Sessions
  • Unlimited Users
  • Deep Analytics
  • As Needed Historical Replay Storage
  • Full Machine Intelligence
  • SaaS or On-Premise Deployment

Aside from the above-mentioned plans, Quantum Metric has a no-cost Start plan. For more information regarding the free SaaS package, request for an evaluation invitation.

User Satisfaction

Positive Social Media Mentions 73
Negative Social Media Mentions 1

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Quantum Metric reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Quantum Metric. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Quantum Metric pricing details?

Quantum Metric Pricing Plans:

Free Trial

Premium

$5,500/month

Enterprise Plus

By quote

Quantum Metric offers two enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Premium – $5,500/month

  • Up to 1M Sessions per Month
  • Up to 10 Users
  • Deep Analytics
  • 30 Day Historical Replay Storage
  • Full Machine Intelligence
  • SaaS Deployment

Enterprise Plus – By quote

  • Custom Sessions
  • Unlimited Users
  • Deep Analytics
  • As Needed Historical Replay Storage
  • Full Machine Intelligence
  • SaaS or On-Premise Deployment

Aside from the above-mentioned plans, Quantum Metric has a no-cost Start plan. For more information regarding the free SaaS package, request for an evaluation invitation.

What integrations are available for Quantum Metric?

Quantum Metric’s API allows it to integrate with A/B/n testing programs like Oracle Maxymiser and NPS/CES survey solutions such as Qualtrics and OpinionLab.

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Reviewed By Louie Andre
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