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Survey2Connect Review

Survey2Connect
Our score: 8.0 User satisfaction: N/A

What is Survey2Connect?

Survey2Connect is a client feedback management software designed to help business and organizations extract actionable insights from their customers’ feedback on their experience, beyond only collecting data. With this smart feedback platform, users are able to gather CX (customer experience) feedback from multiple channels including web, emails, texts, and social media.

Users can create dynamic, responsive, engaging, branded, and industry-centered surveys and send them to their customers via emails, pop-ups, SMS, and more. The software’s dynamic distribution system enables users to send their surveys to their customers via the right channels and during the most effective times. Survey2Connect analyzes all the data, generates custom reports, and delivers high-value insights that users can act on, helping them make informed decisions.

Overview of Survey2Connect Benefits

Get The Real Score From Your Customers

Survey2Connect is more than just a survey management platform. It helps you understand your customers better by dissecting their experience, identify their pain points as well as the positives of their journey with your business, and use powerful analytics to derive insights that will help you improve your services, products, and your brand overall.

What sets Survey2Connect apart from other client feedback management solutions is that the software helps you determine what questions you should ask your customers, which channels should you engage them in, and what time should you reach out. Addressing all these requirements makes them eager and responsive to your surveys, resulting in more honest answers and high-quality feedback.

Gather Feedback from Employees

Survey2Connect is not just for customers. You can utilize the platform to gather feedback from your employees to help you and the management realize the prevailing sentiment in the workplace. It helps you get a clear 360-degree view of the work environment, drive employee engagement, and boost employee productivity. All these lead to huge business growth.

Do employees like the recently-hired project manager? Are they loving the stricter dress code policies? Should you purchase another vending machine for the cafeteria? Whatever questions you need or want to ask, Survey2Connect can help you collect the relevant answers.

Usable for Research

Whether you are evaluating your brand’s performance, initiating mystery shopping, and testing your products, Survey2Connect provides you with the ideal platform to generate and share surveys with the right questions so that you get answers that drive value.

Overview of Survey2Connect Features

  • Detractor Recovery/Ticketing
  • Survey Management
  • Feedback Management
  • Regional Data Centers
  • Multi-Channel Collection
  • Survey Analysis
  • Multilingual Surveys
  • Text and Sentiment Analysis
  • White-labeled URLs
  • Trend Analysis

What Problems Will Survey2Connect Solve?

Negative customer feedback circulating

Your customer is not satisfied with your services and gave a bad rating? Survey2Connect enables you to track negative reviews in real time. System-generated tickets can be triggered to notify you whenever a customer gives a bad rating so that you can follow up with the customer, address the problem and convert the customer into a promoter.

Time-consuming manual sending of surveys

No need to log in multiple systems and send invites and reminders manually. You can integrate Survey2Connect to your CRM to automatically send survey invites and reminders at their respective time.

Difficulty in analyzing customer sentiments

Survey2Connect automatically sorts written feedback. The frequency and the relationship of words, phrases, and concepts can reveal trends and common topics. You can process and analyze written feedback quickly through the tool’s text and sentiment analyses.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Survey2Connect Position In Our Categories

Keeping in mind companies have distinctive business-related requirements, it is prudent that they steer clear of going for a one-size-fits-all, ideal solution. Regardless, it would be futile to try to discover such a software system even among sought-after software solutions. The better step to undertake should be to spell out the different important factors which need careful thought like major features, pricing, technical skill competence of the employees, company size, etc. Thereafter, you should conduct your research systematically. Go over these Survey2Connect evaluations and explore the other software solutions in your shortlist more closely. Such all-encompassing research ensure you weed out unsuitable applications and select the one that includes all the function you require company requires to realize efficiency.

Position of Survey2Connect in our main categories:

TOP 100

Survey2Connect is one of the top 100 Customer Experience Management Software products

If you are interested in Survey2Connect it might also be beneficial to analyze other subcategories of Customer Experience Management Software gathered in our database of SaaS software reviews.

Every enterprise has different wants and requires a system that can be customized for their size, kind of employees and buyers, and the specific industry they are in. For these reasons, no platform can provide perfect functionality off-the-shelf. When you try to find a software product, first be sure what you want it for. Read some Survey2Connect Customer Experience Management Software reviews and ask yourself do you need basic features or do you require complex functionality? Are there any industry-specific tools that you are seeking? Obtain the answers to these questions to aid your search. There are plenty of factors that you need to mull over and these include your budget, specific business wants, your organization size, integration requirements etc. Take your time, use a few free trials, and finally select the platform that presents all that you require to enhance your organization competence and productivity.

How Much Does Survey2Connect Cost?

Survey2Connect Pricing Plans:

Free Trial

Basic Plan

$249/month or $2,988/year

SME-CX

$799/month or $9,588/year

Enterprise-CX

Contact Vendor

Survey2Connect offers the following basic and enterprise pricing packages:

Basic Plan – $249/month or $2,988/year

  • 12,000 response per year
  • 3 users
  • Integration – API, SMS, and Email
  • Detractor Recovery/Ticketing
  • Regional data centers
  • Email Support
  • Survey analysis – Filters, crosstabs, individual reports
  • Data export – SPSS, Excel, CSV
  • Multilingual surveys
  • 3 Dashboards

SME-CX – $799/month or $9,588/year

  • 50,000 responses per year
  • 15 users
  • Integration – API, SMS, and Email
  • Detractor Recovery/Ticketing
  • Regional data centers
  • Priority support
  • Survey analysis – filters, crosstabs, individual reports
  • Text and Sentiment Analysis
  • White-labeled URLs
  • 10 Dashboards
  • Training
  • 1 brand

Enterprise-CX – Custom Enterprise Pricing

  • Unlimited Responses
  • Minimum of 30 Users
  • Integration – API, SMS, and Email
  • Detractor Recovery/Ticketing
  • Regional data centers
  • Dedicated Support
  • Survey analysis – filters, crosstabs, individual reports
  • Text and Sentiment Analysis
  • White-labeled URLs
  • On-premise set-up
  • Training
  • Custom development

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Survey2Connect reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Survey2Connect. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Chinese
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Survey2Connect pricing details?

Survey2Connect Pricing Plans:

Free Trial

Basic Plan

$249/month or $2,988/year

SME-CX

$799/month or $9,588/year

Enterprise-CX

Contact Vendor

Survey2Connect offers the following basic and enterprise pricing packages:

Basic Plan – $249/month or $2,988/year

  • 12,000 response per year
  • 3 users
  • Integration – API, SMS, and Email
  • Detractor Recovery/Ticketing
  • Regional data centers
  • Email Support
  • Survey analysis – Filters, crosstabs, individual reports
  • Data export – SPSS, Excel, CSV
  • Multilingual surveys
  • 3 Dashboards

SME-CX – $799/month or $9,588/year

  • 50,000 responses per year
  • 15 users
  • Integration – API, SMS, and Email
  • Detractor Recovery/Ticketing
  • Regional data centers
  • Priority support
  • Survey analysis – filters, crosstabs, individual reports
  • Text and Sentiment Analysis
  • White-labeled URLs
  • 10 Dashboards
  • Training
  • 1 brand

Enterprise-CX – Custom Enterprise Pricing

  • Unlimited Responses
  • Minimum of 30 Users
  • Integration – API, SMS, and Email
  • Detractor Recovery/Ticketing
  • Regional data centers
  • Dedicated Support
  • Survey analysis – filters, crosstabs, individual reports
  • Text and Sentiment Analysis
  • White-labeled URLs
  • On-premise set-up
  • Training
  • Custom development

What integrations are available for Survey2Connect?

Survey2Connect integrates with the following business systems and applications:

  • SendGrid
  • Unifonic
  • SmartSMS
  • Ducont Route Mobile
  • Mobily.ws
  • vFirst
  • Tableau
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Reviewed By Nestor Gilbert
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