Satmetrix Review

Our score: 8.7 User satisfaction: 100%

What is Satmetrix?

Satmetrix is a customer experience management platform designed to help you create and manage unique customer journeys. It is more than just a platform for implementing customer surveys and gathering their feedback. This software is built to help you understand your customers better and improve their overall experience with your brand, product, and service. This, in turn, spurs better customer engagement, enhances revenue, and drives business growth.

With Satmetrix, you have the tools to accurately measure and gauge customer experience and satisfaction. The software gives you a unified and comprehensive view of your customers’ journeys in real time. It presents all your data in stunning and easy-to-understand visualizations, allowing you to quickly comprehend the pulse of your customers, gain insights, and make the right moves and decisions to ensure that you deliver the experience that empowers them to engage with your business and perform your desired actions.

Overview of Satmetrix Benefits

Satmetrix delivers a platform that lets you get the stock of the customer experience on a continuous basis and provide you with the tools you need to slice, dice, and dissect the data so you can create significantly improved customer experiences. With Satmetrix, you just don’t start and finish with customer surveys and feedback, you gain valuable insights from data gathered from customer touchpoints across the journey, enabling you to know your customers better and give them unique experiences that increase their satisfaction, loyalty, and advocacy.

All customer data are presented in real-time via stunning visualizations that make information easy to digest. On top of that, all visualizations are optimized for easy drilldowns and navigation, allowing users to dig deep and discover root causes for delight and disappointment for your precious customers.

Satmetrix comes with built-in text analytics to help you read and decipher comments from your customers so that you will instantly recognize the prevailing sentiment and themese. The functionality allows you to monitor the volume of comments and even helps you go deep right to the original comment to get a full picture of what they are talking about and find solutions to address their issues.

Collaboration is a breeze with Satmetrix. With tools that allow you share online reports, annotate trend lines, and more, your team are always on the same page, have access to the same information and insights, which enables them to take decisive actions to improve customer experience and drive your business further.

Overview of Satmetrix Features

  • Customer experience data collection and integration
  • Automated analytics to reveal unprecedented insights
  • Action management process management and monitoring
  • CX insights delivery
  • Targeted change

Satmetrix Position In Our Categories

Keeping in mind businesses have their own business-related requirements, it is practical that they abstain from paying for an all-encompassing, ideal solution. Nevertheless, it would be futile to try to come across such an app even among sought-after software solutions. The logical thing to do would be to shortlist the numerous key factors that call for a analysis such as important features, price terms, skill competence of the users, company size, etc. Next, you should conduct the research systematically. Go over these Satmetrix review articles and explore each of the applications in your list in detail. Such detailed research ascertain you take out poorly fit apps and select the system that has all the features your company requires.

Position of Satmetrix in our main categories:

TOP 100

Satmetrix is one of the top 100 CRM Software products

TOP 50

Satmetrix is one of the 50 Customer Experience Management Software products

Satmetrix is also listed in the following subcategories:

Each company has different requirements and needs an application that can be personalized for their size, kind of staff members and customers, and the specific industry they are in. For these reasons, no system can provide perfect functionality off-the-shelf. When you search a software system, first be sure what you require it for. Read some Satmetrix Customer Experience Management Software reviews and ask yourself do you need basic features or do you need advanced features? Are there any industry-specific tools that you are seeking? Obtain the answers to these questions to help your search. There are lots of elements that you need to mull over and these include your finances, particular business needs, your organization size, integration requirements etc. Take your time, use a few free trials, and finally choose the platform that offers all that you need to boost your company effectiveness and productivity.

How Much Does Satmetrix Cost?

Satmetrix Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Satmetrix for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

User Satisfaction

Positive Social Media Mentions 3
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Satmetrix reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Satmetrix. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based


  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Satmetrix pricing details?

Satmetrix Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Satmetrix for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

What integrations are available for Satmetrix?

No information available.


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Reviewed By Nestor Gilbert
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