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Satmetrix REVIEW

Customer Experience Management Software

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What is Satmetrix?

Satmetrix is a customer experience management platform designed to help you create and manage unique customer journeys. It is more than just a platform for implementing customer surveys and gathering their feedback. This software is built to help you understand your customers better and improve their overall experience with your brand, product, and service. This, in turn, spurs better customer engagement, enhances revenue, and drives business growth.

With Satmetrix, you have the tools to accurately measure and gauge customer experience and satisfaction. The software gives you a unified and comprehensive view of your customers’ journeys in real time. It presents all your data in stunning and easy-to-understand visualizations, allowing you to quickly comprehend the pulse of your customers, gain insights, and make the right moves and decisions to ensure that you deliver the experience that empowers them to engage with your business and perform your desired actions.

Overview of Satmetrix Benefits

Satmetrix delivers a platform that lets you get the stock of the customer experience on a continuous basis and provide you with the tools you need to slice, dice, and dissect the data so you can create significantly improved customer experiences. With Satmetrix, you just don’t start and finish with customer surveys and feedback, you gain valuable insights from data gathered from customer touchpoints across the journey, enabling you to know your customers better and give them unique experiences that increase their satisfaction, loyalty, and advocacy.

All customer data are presented in real-time via stunning visualizations that make information easy to digest. On top of that, all visualizations are optimized for easy drilldowns and navigation, allowing users to dig deep and discover root causes for delight and disappointment for your precious customers.

Satmetrix comes with built-in text analytics to help you read and decipher comments from your customers so that you will instantly recognize the prevailing sentiment and themese. The functionality allows you to monitor the volume of comments and even helps you go deep right to the original comment to get a full picture of what they are talking about and find solutions to address their issues.

Collaboration is a breeze with Satmetrix. With tools that allow you share online reports, annotate trend lines, and more, your team are always on the same page, have access to the same information and insights, which enables them to take decisive actions to improve customer experience and drive your business further.

Overview of Satmetrix Features

  • Customer experience data collection and integration
  • Automated analytics to reveal unprecedented insights
  • Action management process management and monitoring
  • CX insights delivery
  • Targeted change

Satmetrix Position In Our Categories

Position of Satmetrix in our main categories:


Satmetrix is one of the top 100 CRM Softwareproducts


Satmetrix is one of the 20 Customer Experience Management Softwareproducts


Satmetrix is one of the 100
CRM Software products


Satmetrix is one of the 20
Customer Experience Management Software products

Satmetrix is also listed in the following subcategories:

Feedback & Reviews Management Software#12
Feedback & Reviews Management Software#12

Companies have diverse needs and requirements and no software platform can be just right in such a condition. It is useless to try to find an ideal off-the-shelf software app that fulfills all your business needs. The intelligent thing to do would be to customize the solution for your unique needs, worker skill levels, budget, and other elements. For these reasons, do not hurry and subscribe to well-publicized popular applications. Though these may be widely used, they may not be the perfect fit for your particular needs. Do your groundwork, check out each short-listed application in detail, read a few Satmetrix reviews, speak to the vendor for clarifications, and finally settle for the application that presents what you want.

How Much Does Satmetrix Cost?

Satmetrix Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Contact Satmetrix for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Satmetrix reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Satmetrix. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • On Premise

What Support Does This Vendor Offer?


What are Satmetrix pricing details?

Satmetrix Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Contact Satmetrix for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

What integrations are available for Satmetrix?

No information available.

User reviews

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