Oracle CX Review

Oracle CX
Our score: 8.9 User satisfaction: 100%
Logo of Oracle CX

What is Oracle CX?

A powerful customer experience platform, Oracle CX is designed to help companies leverage technology to cut costs, increase earnings and beat the competition. It helps drive innovation by using artificial intelligence and make the use of technology much simpler for companies so that they could keep on innovating and subsequently surpass the expectations of their clientele.

With Oracle CX, businesses can cover all customer information all throughout the customer journey. This capability gives users ready access to critical customer data that maybe used to come up with data-driven actions to improve customer experience. The platform also helps users gain greater insights with its use of technologies that include chatbots, Internet of Things and AI. To make things even better, the solution has the ability to provide omnichannel customer experiences in areas such as sales, marketing, commerce and service, regardless where and when customer engagement begins.

Overview of Oracle CX Benefits

Oracle CX is a customer experience software that brings to the table a wide array of benefits, which contribute to the creation of richer customer experience. All these thanks to the numerous features designed to drive customer experience innovation that come with the system. All these benefits are directed at using technology and data to create experiences for specific customers. Here are some of them:

Powerful Tools

Oracle is known for having a vast collection of powerful customer experience apps. It offers businesses the flexibility to implement any single system and still be able to leverage technology to come up with the perfect customer experience.

Data-Rich System

Oracle CX makes use of the finest dataset there is, making it capable of integrating data and using identity solution technology to come up with accurate customer profiles. Customer records generated by the system can be used to further enrich customer experience throughout their journey–from awareness to purchase to support and beyond.

Highly Scalable

Oracle CX is designed to grow as your business does and can deliver both accuracy and speed, with data activated at a moment’s notice. The vendor has data centers that are equipped with the latest hardware, allowing the system to have total control over all information. Such has always been the way the company took control of data, enabling it to take an alternative but smarter way to manage customer experience.

Connects Experience Apps

Oracle CX has the capability to connect customer experience applications with business systems like SCM and ERP, allowing users to better focus on their clientele. This is part of the vendor’s drive to address the growing trend of connected customer enterprise. This way, businesses get to have a fully integrated system that addresses customer experience management and critical business processes at the same time.

Adaptive Intelligence

The platform has an uncanny way of resolving marketing complications and adapting to changes in customer information. It makes use of adaptive intelligence to accomplish these, resulting in far better business outcomes.

Overview of Oracle CX Features

  • Marketing Automation
  • Cross-Channel Orchestration
  • Testing and Personalization
  • Data Management and Analytics
  • Digital Analytics
  • B2C Commerce
  • Customer Loyalty
  • B2B Commerce
  • Configure, Price and Quote
  • Unified Sales and Service
  • Focused Solutions
  • CX Foundation
  • Artificial Intelligence
  • Omnichannel Service
  • Efficient Field Service
  • On-Demand Knowledge
  • Personalized Service

Oracle CX Position In Our Categories

Knowing that companies have unique business-related requirements, it is prudent they avoid buying an all-in-one, ”best” solution. Just the same, it would be hard to try to chance on such application even among popular software products. The correct thing to do would be to jot down the numerous major factors that need examination including key features, price terms, skill competence of the users, business size, etc. Thereafter, you must do your research systematically. Browse over some Oracle CX reviews and look into the other software options in your shortlist more closely. Such detailed research ensures you keep away from ill-fitting apps and buy the system which offers all the features you require business requires to be successful.

Position of Oracle CX in our main categories:

TOP 20

Oracle CX is one of the top 20 Customer Experience Management Software products

If you are interested in Oracle CX it might also be sensible to investigate other subcategories of Customer Experience Management Software collected in our base of B2B software reviews.

It is important to note that virtually no service in the Customer Experience Management Software category will be an ideal solution able to match all the requirements of different business types, sizes and industries. It may be a good idea to read a few Oracle CX Customer Experience Management Software reviews first as specific solutions can dominate just in a very narrow set of applications or be designed with a really specific industry in mind. Others might operate with an intention of being simple and intuitive and therefore lack complex functionalities needed by more experienced users. There are also apps that focus on a broad group of users and provide a rich feature base, however that in most cases comes at a more significant price of such a solution. Make sure you're aware of your requirements so that you pick a solution that has all the features you look for.

How Much Does Oracle CX Cost?

Oracle CX Pricing Plans:

Free Trial


Contact vendor

Oracle CX’s pricing information is not available on its official website. You will have to contact the vendor directly for a price quote.

User Satisfaction

Positive Social Media Mentions 44
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Oracle CX reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Oracle CX. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English
  • Chinese
  • German
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Top Competitors To Oracle CX By Price

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What are Oracle CX pricing details?

Oracle CX Pricing Plans:

Free Trial


Contact vendor

Oracle CX’s pricing information is not available on its official website. You will have to contact the vendor directly for a price quote.

What integrations are available for Oracle CX?

  • Oracle Sales Cloud
  • Salesforce
  • Oracle e-Business Suite
  • OracleVoice
  • SAP
  • Oracle Human Capital Management Cloud

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Reviewed By Jenny Chang
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