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GuideMe REVIEW

Customer Experience Management Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 6.9

What is GuideMe?

GuideMe is an in-app guidance and training authoring application for websites, software applications, and online services. It’s a simple yet powerful video creator for “how to” walkthroughs and in-app playback for the web, desktop or mobile. The program provides effective on-screen contextual guidance that enables organizations to improve support, ease onboarding, and reduce the training cost. Its implementation requires no integration or change to the website or software application.

GuideMe by EdCast makes it easy for websites, online services, and software applications (browsed based or mobile) to generate in-line walkthroughs with audio and video in 30 languages. The platform has many use cases which include: reducing the cost of customer support, accelerating software adoption and training, supporting digital transformation initiatives, improving organizational performance, and refining end user experience.

Overview of GuideMe Benefits

GuideMe is one of the fastest In-app walkthrough creators for any desktop, web, or mobile app. It enables users to author secure in-app guides and step-by-step walkthroughs for websites, online services, and software application (SAP, Salesforce, SharePoint, and more). With no coding skills required, users can generate their first guide in minutes with a single line of JavaScript. This helps accelerate software adoption and training to shrink the gap between learning and working.

The software support the creation of guided videos, Giphy, and PDF walkthroughs for employees and customers. It allows users to easily create video and audio guided tours for software adoption and training in any language. GuideMe one-click publishing allows you to push the guided tours to over 100 integrations including YouTube, SlideShare, WordPress, common LMS applications, MP4, PDF, and other popular formats.

GuideMe is a natural extension of EdCast learning experience solutions. The platform is also available as a standalone solution from the official GuideMe.io website. It is built to thrive and deliver guidance directly inside the online service or software application where users work. As a result, it brings contextually, relevant guided tours closer to the point of use thereby make learning more effective. No new application integration or change to website or software is required to use GuideMe. The program is easy to implement and use.

The application allows you to automatically drive change management and minimize the problems allied to large-scale software rollouts. It makes it easy to introduce unparalleled agility into the digital transformation initiatives.

Overview of GuideMe Features

  • GuideMe creator
  • GuideMe analyzer
  • GuideMe player
  • Analytics
  • SSL
  • AI and ML integration
  • Unlimited MAUs
  • Dedicated customer success manager

GuideMe Position In Our Categories

Position of GuideMe in our main categories:

100

GuideMe is one of the top 100 Customer Experience Management Software products

100

GuideMe is one of the 100
Customer Experience Management Software products


If you are considering GuideMe it could also be sensible to investigate other subcategories of Best Customer Experience Management Software listed in our base of SaaS software reviews.

There are well-liked and widely used systems in each software group. But are they necessarily the best fit for your enterprise’s specific wants? A market-leading software solution may have thousands of users, but does it offer what you need? For this reason, do not blindly shell out for popular systems. Read at least a few GuideMe reviews and consider the elements that you desire in the software such as the cost, main functionality, available integrations etc. Then, shortlist a few apps that fit your wants. Check out the free trials of these platforms, read online reviews, get clarifications from the vendor, and do your research thoroughly. This exhaustive homework is certain to help you find the most excellent software solution for your firm’s specific wants.

How Much Does GuideMe Cost?

GuideMe offers simple enterprise pricing plans with the following inclusions:

Bronze – $10/month

  • GuideMe for video, PDF, and GIF creation
  • 1 creator license
  • 100 publishing actions per month
  • GuideMe videos support
  • Your brand

Silver – quote based

  • Unlimited in-app walkthroughs, unlimited steps
  • 5 walkthrough creator license
  • 1000 MAUs
  • Email and phone support
  • Analytics, SSL
  • Your brand and theme
  • Co-creation with GuideMe professionals

Gold – quote based

  • Unlimited in-app steps and walkthroughs
  • Unlimited creator license
  • 100000 MAUs
  • 24/7 Dedicated customer success manager
  • AI and ML integrations
  • Launch walkthroughs with URL and beacons
  • Analytics, SSL, localization
  • Ml and self-driving software

Enterprise plan – quote based

  • Everything in Gold
  • Unlimited MAUs
  • Unlimited playbacks
  • Private cloud, APIs
  • Secure storage

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and GuideMe reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with GuideMe. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

14

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TICKETS

What are GuideMe pricing details?

GuideMe offers simple enterprise pricing plans with the following inclusions:

Bronze – $10/month

  • GuideMe for video, PDF, and GIF creation
  • 1 creator license
  • 100 publishing actions per month
  • GuideMe videos support
  • Your brand

Silver – quote based

  • Unlimited in-app walkthroughs, unlimited steps
  • 5 walkthrough creator license
  • 1000 MAUs
  • Email and phone support
  • Analytics, SSL
  • Your brand and theme
  • Co-creation with GuideMe professionals

Gold – quote based

  • Unlimited in-app steps and walkthroughs
  • Unlimited creator license
  • 100000 MAUs
  • 24/7 Dedicated customer success manager
  • AI and ML integrations
  • Launch walkthroughs with URL and beacons
  • Analytics, SSL, localization
  • Ml and self-driving software

Enterprise plan – quote based

  • Everything in Gold
  • Unlimited MAUs
  • Unlimited playbacks
  • Private cloud, APIs
  • Secure storage

What integrations are available for GuideMe?

No available information.

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