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GuideMe REVIEW

Customer Experience Management Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 6.9

What is GuideMe?

GuideMe is an in-app guidance and training authoring application for websites, software applications, and online services. It’s a simple yet powerful video creator for “how to” walkthroughs and in-app playback for the web, desktop or mobile. The program provides effective on-screen contextual guidance that enables organizations to improve support, ease onboarding, and reduce the training cost. Its implementation requires no integration or change to the website or software application.

GuideMe by EdCast makes it easy for websites, online services, and software applications (browsed based or mobile) to generate in-line walkthroughs with audio and video in 30 languages. The platform has many use cases which include: reducing the cost of customer support, accelerating software adoption and training, supporting digital transformation initiatives, improving organizational performance, and refining end user experience.

Overview of GuideMe Benefits

GuideMe is one of the fastest In-app walkthrough creators for any desktop, web, or mobile app. It enables users to author secure in-app guides and step-by-step walkthroughs for websites, online services, and software application (SAP, Salesforce, SharePoint, and more). With no coding skills required, users can generate their first guide in minutes with a single line of JavaScript. This helps accelerate software adoption and training to shrink the gap between learning and working.

The software support the creation of guided videos, Giphy, and PDF walkthroughs for employees and customers. It allows users to easily create video and audio guided tours for software adoption and training in any language. GuideMe one-click publishing allows you to push the guided tours to over 100 integrations including YouTube, SlideShare, WordPress, common LMS applications, MP4, PDF, and other popular formats.

GuideMe is a natural extension of EdCast learning experience solutions. The platform is also available as a standalone solution from the official GuideMe.io website. It is built to thrive and deliver guidance directly inside the online service or software application where users work. As a result, it brings contextually, relevant guided tours closer to the point of use thereby make learning more effective. No new application integration or change to website or software is required to use GuideMe. The program is easy to implement and use.

The application allows you to automatically drive change management and minimize the problems allied to large-scale software rollouts. It makes it easy to introduce unparalleled agility into the digital transformation initiatives.

Overview of GuideMe Features

  • GuideMe creator
  • GuideMe analyzer
  • GuideMe player
  • Analytics
  • SSL
  • AI and ML integration
  • Unlimited MAUs
  • Dedicated customer success manager

GuideMe Position In Our Categories

Position of GuideMe in our main categories:

100

GuideMe is one of the top 100 Customer Experience Management Software products

100

GuideMe is one of the 100
Customer Experience Management Software products


If you are interested in GuideMe it may also be sensible to check out other subcategories of Best Customer Experience Management Software gathered in our base of B2B software reviews.

Every company has different wants and needs a software that can be customized for their size, type of workers and buyers, and the specific industry they are in. For these reasons, no system can offer perfect features out-of-the-box. When you search a software system, first be sure what you want it for. Read some GuideMe reviews and ask yourself do you need basic functionality or do you want sophisticated functionality? Are there any industry-specific tools that you are looking for? Obtain the answers to these questions to assist your search. There are multiple factors that you need to mull over and these include your finances, specific business needs, your organization size, integration needs etc. Take your time, use a few free trials, and finally select the app that provides all that you want to improve your firm competence and productivity.

How Much Does GuideMe Cost?

GuideMe Pricing Plans:

GuideMe offers simple enterprise pricing plans with the following inclusions:

Bronze – $10/month

  • GuideMe for video, PDF, and GIF creation
  • 1 creator license
  • 100 publishing actions per month
  • GuideMe videos support
  • Your brand

Silver – quote based

  • Unlimited in-app walkthroughs, unlimited steps
  • 5 walkthrough creator license
  • 1000 MAUs
  • Email and phone support
  • Analytics, SSL
  • Your brand and theme
  • Co-creation with GuideMe professionals

Gold – quote based

  • Unlimited in-app steps and walkthroughs
  • Unlimited creator license
  • 100000 MAUs
  • 24/7 Dedicated customer success manager
  • AI and ML integrations
  • Launch walkthroughs with URL and beacons
  • Analytics, SSL, localization
  • Ml and self-driving software

Enterprise plan – quote based

  • Everything in Gold
  • Unlimited MAUs
  • Unlimited playbacks
  • Private cloud, APIs
  • Secure storage

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and GuideMe reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with GuideMe. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

14

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TICKETS

What are GuideMe pricing details?

GuideMe Pricing Plans:

GuideMe offers simple enterprise pricing plans with the following inclusions:

Bronze – $10/month

  • GuideMe for video, PDF, and GIF creation
  • 1 creator license
  • 100 publishing actions per month
  • GuideMe videos support
  • Your brand

Silver – quote based

  • Unlimited in-app walkthroughs, unlimited steps
  • 5 walkthrough creator license
  • 1000 MAUs
  • Email and phone support
  • Analytics, SSL
  • Your brand and theme
  • Co-creation with GuideMe professionals

Gold – quote based

  • Unlimited in-app steps and walkthroughs
  • Unlimited creator license
  • 100000 MAUs
  • 24/7 Dedicated customer success manager
  • AI and ML integrations
  • Launch walkthroughs with URL and beacons
  • Analytics, SSL, localization
  • Ml and self-driving software

Enterprise plan – quote based

  • Everything in Gold
  • Unlimited MAUs
  • Unlimited playbacks
  • Private cloud, APIs
  • Secure storage

What integrations are available for GuideMe?

No available information.

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