ReadyMode Review
What is ReadyMode?
ReadyMode, formerly XenCall, is a cloud-based call center automation software that integrates a built-in customer relationship (CRM) setup with VoIP predictive dialer to empower telemarketers and call centers to execute campaigns, close more leads, and boost sales. The program automates and streamlines your administrative tasks to lower your overhead and increase productivity.
It is a comprehensively packaged automatic dialer with a set of robust features including; auto-dialing, interactive voice response, automatic call distribution, scheduling, call center scripting, and performance analytics.
ReadyMode is designed with a built webphone and advanced inbound queue strategies that enable call centers of different sizes to accurately predict leads with the highest probability of closing. The software is user-friendly, intuitive, secure, and no download is required to get started.
Show MoreOverview of ReadyMode Benefits
ReadyMode is a reliable, all-in-one VoIP predictive dialer packaged with a wide spectrum of features. The suite is easy to understand, and in the case of non-tech-savvy users, it provides a complete in-house support team and personalized training sessions.
The software comes with blended channels which feature unlimited inbound and outbound calling. The inbound call functionality sports customizable IVRS, call queuing, call forwarding, and voicemail management features. It gives you the freedom to prioritize inbound queues, records calls, and choose a ring configuration to effectively and strategically distribute group voicemails and calls to agents.
In addition, it gives agents the freedom to intercept calls from previously contacted leads or transfer the calls into the live transfer queue or between agents. Moreover, there is a built-in instant messenger that helps the agents to collaborate in real-time.
ReadyMode has a built-in CRM tool that features customizable lead profiles. This feature enables you to own and display mobile/phone numbers deemed the closest to your leads. It gives you the freedom to target leads through custom criteria with parameters like lead status, lead data, and more.
Moreover, ReadyMode is capable of posting leads from third-party vendors or lead generation sites into the dialer CRM automatically. This makes it easier to build a list of leads with automatic dialing prioritization which can be assigned to the agents.
Show MoreOverview of ReadyMode Features
- Agent callback calendar
- Appointment calendar
- API capabilities
- Agent and dail list prioritization
- Automated tasks
- Call recording
- Caller ID proximity matching
- Conference calling
- Built-in CRM
- Custome agent status
- Diler speed configuration
- Firewall security
- Inbound queue strategy
- Lead targeting
- Instant message
- Live floor monitoring
- Report and analytics
ReadyMode Position In Our Categories
Knowing that companies have special business requirements, it is wise that they steer clear of choosing a one-size-fits-all, “perfect” business program. Regardless, it is futile to try to come across such a software system even among branded software products. The practical thing to do would be to set down the varied significant aspects which require examination like essential features, plans, skill capability of staff, organizational size, etc. Next, you must do the research exhaustively. Go over some ReadyMode evaluations and look over each of the solutions in your shortlist in detail. Such comprehensive research ascertain you stay away from ill-fitting applications and choose the system which delivers all the features your company requires to realize efficiency.
Position of ReadyMode in our main categories:
TOP
500
ReadyMode is one of the top 500 Communications Software products
There are well-liked and widely used applications in each software category. But are they essentially the best fit for your enterprise’s special needs? A market-leading software application may have thousands of subscribers, but does it provide what you require? For this reason, do not blindly spend on popular systems. Read at least a few ReadyMode Communications Software reviews and consider the elements that you wish to have in the software such as the cost, main functionality, available integrations etc. Then, select a few solutions that fit your requirements. Try out the free trials of these apps, read online reviews, get clarifications from the vendor, and do your investigation thoroughly. This exhaustive research is sure to help you choose the best software platform for your organization’s special requirements.
How Much Does ReadyMode Cost?
ReadyMode Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are ReadyMode pricing details?
ReadyMode Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
ReadyMode offers flexible pricing plans based on the number of users. They offer monthly, quarterly and yearly agreements.
User Satisfaction
Positive Social Media Mentions
28
Negative Social Media Mentions
7
We are aware that when you choose to buy a Communications Software it’s crucial not only to see how professionals rank it in their reviews, but also to check if the actual people and companies that purchased these solutions are indeed satisfied with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and ReadyMode reviews across a wide array of social media sites. The data is then presented in an easy to digest form showing how many clients had positive and negative experience with ReadyMode. With that information at your disposal you should be prepared to make an informed business decision that you won’t regret.
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ReadyMode?
ReadyMode integrates with the following applications:
- Dropbox
- Voicelog
- Google Maps
- Trusted TPV
- Amazon web services
- Moneris solution
- Stripe
ReadyMode User Reviews
ReadyMode average rating:
2/5
Overall impression
5/5
Customer Support
1/5
Value for Money
1/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Extremely Difficult to Use and Poor Customer Service
Read full review >
2/5
Overall impression
1/5
Customer Support
4/5
Value for Money
1/5
Ease of Use
Published on: 05.02.2021
Company Size: 1-10 Employees
Industry: Real Estate
PROS: Multiple dialing lines, unlimited users, a lot of advanced capabilities.
CONS: The user interface is very difficult to use even after I watched the self service videos and read through the guides multiple times. There are several menus with links and drop downs that are not clearly marked, the interface is very clunky and cluttered. I thought I had the dialer setup correctly multiple times only to realize when my cold caller logged in, that the auto-dialer was not working. I assigned her the leads, changed the auto-dialing speed, etc., but it never worked. I was never actually able to get the dialer to work with my leads.
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ReadyMode user reviews
Extremely Difficult to Use and Poor Customer Service
Read full review >
2/5
Overall impression
1/5
Customer Support
4/5
Value for Money
1/5
Ease of Use
Published on: 05.02.2021
Company Size: 1-10 Employees
Industry: Real Estate
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