Refract Review

Here are some of the benefits commonly associated to using Refract:

Key Moments Profiling

In sales coaching, there occur moments when trainees or employees handle a scenario that are worthy of profiling or tagging. With Refract, companies can keep this in the library for everyone’s review and reflection for them to learn the best practices in the field and make customers happy.

Email Coaching

With Refract, managers and coaches can keep track of their sales representatives’ email communications. This allows them to tag parts of the communication for feedbacks and comments from the rest of the team. By addressing issues, coaches can show representatives the best way to handle delicate matters or situations to ensure that they know how to respond the next time it occurs.

Example Storage

Refract has a Best Practice Library wherein managers and coaches can store key or best sales moments. This examples are valuable resources and can be used to train newcomers during the on-boarding process. This way, they are able to learn from actual situations and can emulate them in turn.

Shared Platform

Refract is a tool for everyone’s use. The interface supports collaboration between coaches and sales reps. This ensures that employees requesting help for a matter receive feedback and comments. Furthermore, this lets everyone learn not just from coaches, but also from their more experienced peers.

Quality Assessment

With Refract, managers can track the performance of coaches. The application allows this function via the Activity Dashboard, which shows different coaching metrics. In addition, sales representatives’ activities are also monitored so management know how often they are being coached or how often they collaborate with their peers. This ensures that coaching quality is high in companies.

Scenario Challenges

Refract enables companies to set scenario challenges to their sales representatives. These can be an entire demo or limited to a specific situation that are reviewed afterwards for optimum learning.

Moment Sharing

Individuals can share moments from their communications to their peers or to the public. Refract enables this by allowing them to tag clips and distributing them via selective messaging, public URL, group chat attachment, or the Best Practice Library. This increases collaborative engagement among sales representatives so each one contributes to the learning of other members.