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Refract Review

Refract
Our score: 6.9 User satisfaction: 98%

What is Refract?

Refract is a sales coaching platform that empowers sales managers to improve their sale’s teams performance. The application provides tools and solutions, such as training videos and scenario challenges to enable sales coaches to do this. In addition, the platform provides a space for managers and sales representatives to collaborate for better sales operations.

With Refract, companies can keep a list of best practices in a Best Practices Library that is accessible to sales coaches and representatives during training and at any time. This allows them to continually develop their sales skills to attract more clients for their organization.

Furthermore, Refract accelerates the on-boarding process for new employees. The application has a comprehensive set of tools that sales coaches can employ in training newbies to ensure that they are well-equipped even at the beginning of their sales journey.

Overview of Refract Benefits

Here are some of the benefits commonly associated to using Refract:

Key Moments Profiling

In sales coaching, there occur moments when trainees or employees handle a scenario that are worthy of profiling or tagging. With Refract, companies can keep this in the library for everyone’s review and reflection for them to learn the best practices in the field and make customers happy.

Email Coaching

With Refract, managers and coaches can keep track of their sales representatives’ email communications. This allows them to tag parts of the communication for feedbacks and comments from the rest of the team. By addressing issues, coaches can show representatives the best way to handle delicate matters or situations to ensure that they know how to respond the next time it occurs.

Example Storage

Refract has a Best Practice Library wherein managers and coaches can store key or best sales moments. This examples are valuable resources and can be used to train newcomers during the on-boarding process. This way, they are able to learn from actual situations and can emulate them in turn.

Shared Platform

Refract is a tool for everyone’s use. The interface supports collaboration between coaches and sales reps. This ensures that employees requesting help for a matter receive feedback and comments. Furthermore, this lets everyone learn not just from coaches, but also from their more experienced peers.

Quality Assessment

With Refract, managers can track the performance of coaches. The application allows this function via the Activity Dashboard, which shows different coaching metrics. In addition, sales representatives’ activities are also monitored so management know how often they are being coached or how often they collaborate with their peers. This ensures that coaching quality is high in companies.

Scenario Challenges

Refract enables companies to set scenario challenges to their sales representatives. These can be an entire demo or limited to a specific situation that are reviewed afterwards for optimum learning.

Moment Sharing

Individuals can share moments from their communications to their peers or to the public. Refract enables this by allowing them to tag clips and distributing them via selective messaging, public URL, group chat attachment, or the Best Practice Library. This increases collaborative engagement among sales representatives so each one contributes to the learning of other members.

Overview of Refract Features

  • Direct Call Recording
  • Conference Calls
  • Email Coaching
  • Activity Dashboard
  • Coaching Tracker
  • Activity Monitoring
  • Coaching Measurement
  • Peer Collaboration Measurement
  • Scenario Challenge Creation
  • Call Tagging
  • Meeting Tagging
  • Sales Emails Sharing
  • Library Search Capability
  • Saved File Replay
  • Group Chat Collaboration
  • Best Practice Library

Refract Position In Our Categories

Because companies have special business-related requirements, it is prudent that they avoid picking a one-size-fits-all, ”best” software. Regardless, it is nearly futile to try to pinpoint such an app even among recognizable software systems. The correct step to do would be to spell out the several important aspects that demand inspection including major features, costing, technical skill ability of the users, business size, etc. Then, you should double down on the product research comprehensively. Have a look at some Refract reviews and check out each of the solutions in your list more closely. Such comprehensive product research ensures you keep away from unsuitable software products and subscribe to the system that meets all the features your business requires.

Position of Refract in our main categories:

TOP 50

Refract is one of the 50 best Gamification Software products

TOP 500

Refract is one of the 500 Learning Management System - LMS products

TOP 500

Refract is one of the top 500 Sales Software products

Refract is also listed in the following subcategories:

Every business has its own characteristics, and might call for a particular type of Sales Management Software solution that will be designed for their business size, type of clients and staff and even individual industry they cater to. It's not wise to count on finding an ideal app that is going to work for every business regardless of their background is. It may be a good idea to read a few Refract Sales Management Software reviews first and even then you should remember what the software is intended to do for your company and your workers. Do you require an easy and intuitive app with just basic features? Will you really make use of the complex functionalities required by pros and big enterprises? Are there any specific features that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to locate a trustworthy app that will fit your budget.

How Much Does Refract Cost?

Refract Pricing Plans:

Free Trial

Up to 10 Seats

$49/seat/month

11-25 Seats

$40/seat/month

26-50 Seats

$35/seat/month

51-100 Seats

$30/seat/month

100+ Seats

Contact vendor

Optional AI Module

$5/user/month

Refract offers the following enterprise pricing plans:

Up to 10 Seats – $49/seat/month

  • Unlimited File Uploads
  • Recorded Calls
  • Coaching Scenario Challenges
  • Optional AI Module
  • Dedicated Customer Success Manager
  • Unlimited Support

11-25 Seats – $40/seat/month

  • Unlimited File Uploads
  • Recorded Calls
  • Coaching Scenario Challenges
  • Optional AI Module
  • Dedicated Customer Success Manager
  • Unlimited Support

26-50 Seats – $35/seat/month

  • Unlimited File Uploads
  • Recorded Calls
  • Coaching Scenario Challenges
  • Optional AI Module
  • Dedicated Customer Success Manager
  • Unlimited Support

51-100 Seats – $30/seat/month

  • Unlimited File Uploads
  • Recorded Calls
  • Coaching Scenario Challenges
  • Optional AI Module
  • Dedicated Customer Success Manager
  • Unlimited Support

100+ Seats – contact Refract for custom pricing

  • Unlimited File Uploads
  • Recorded Calls
  • Coaching Scenario Challenges
  • Optional AI Module
  • Dedicated Customer Success Manager
  • Unlimited Support

Optional AI Module – $5/user/month

  • Transcription Ability
  • Talk/Listening Time Analysis
  • Smart Tagging
  • Conversation Review

User Satisfaction

Positive Social Media Mentions 196
Negative Social Media Mentions 3

We realize that when you make a decision to buy Sales Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Refract reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Refract. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Refract Comparisons

What are Refract pricing details?

Refract Pricing Plans:

Free Trial

Up to 10 Seats

$49/seat/month

11-25 Seats

$40/seat/month

26-50 Seats

$35/seat/month

51-100 Seats

$30/seat/month

100+ Seats

Contact vendor

Optional AI Module

$5/user/month

Refract offers the following enterprise pricing plans:

Up to 10 Seats – $49/seat/month

  • Unlimited File Uploads
  • Recorded Calls
  • Coaching Scenario Challenges
  • Optional AI Module
  • Dedicated Customer Success Manager
  • Unlimited Support

11-25 Seats – $40/seat/month

  • Unlimited File Uploads
  • Recorded Calls
  • Coaching Scenario Challenges
  • Optional AI Module
  • Dedicated Customer Success Manager
  • Unlimited Support

26-50 Seats – $35/seat/month

  • Unlimited File Uploads
  • Recorded Calls
  • Coaching Scenario Challenges
  • Optional AI Module
  • Dedicated Customer Success Manager
  • Unlimited Support

51-100 Seats – $30/seat/month

  • Unlimited File Uploads
  • Recorded Calls
  • Coaching Scenario Challenges
  • Optional AI Module
  • Dedicated Customer Success Manager
  • Unlimited Support

100+ Seats – contact Refract for custom pricing

  • Unlimited File Uploads
  • Recorded Calls
  • Coaching Scenario Challenges
  • Optional AI Module
  • Dedicated Customer Success Manager
  • Unlimited Support

Optional AI Module – $5/user/month

  • Transcription Ability
  • Talk/Listening Time Analysis
  • Smart Tagging
  • Conversation Review

What integrations are available for Refract?

No information available.

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Reviewed By Nestor Gilbert
Page last modified
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