Service CRM Review
What is Service CRM?
Service CRM is a field service management software that can automate various after-sales services, helping to increase customer satisfaction and retention. Service CRM can be used to automate job scheduling, route optimization, service agreement management, invoicing, and other services making the overall business process more efficient and accurate.
Service CRM can be used in multiple industries like HVAC, electrical, plumbing, pest control, industrial maintenance, and others. It allows clients to view their service history in real-time. The software can also show the time of arrival of the service personnel and the actual time it takes for the service to be finished.
Service CRM helps service providers eliminate the need for paperwork, which can take up two hours each day while preventing duplication and loss of files.
Show MoreOverview of Service CRM Benefits
Improves Customer Retention
With a faster and more accurate service processing, Service CRM can help in improving customer satisfaction in your service. The software also allows customers to track the progress of their service history and the real-time progress of their request, which builds up trust. Service CRM also gives freedom to your customers to book their service requests 24/7. Since the whole process is automated, you do not need to do anything on your end. They can do the booking on their own without your intervention.
Saves Time
Service CRM does away with the need for paperwork which can save as much as 2 hours each day. Without the messy paperwork, there is no chance for lost data and duplication. Moreover, by automating processes like route optimization and job scheduling, Service CRM can enhance accuracy since there is no chance of human errors in the process.
Faster Processing
Service CRM automates various after-sales processes including route optimization, job scheduling, service agreement management, and invoicing. The automation makes for faster processing time and better efficiency. Service CRM software, for instance, can track jobs efficiently and accurately. It also keeps field resources on track and on time. The Mobile Service CRM Software for Job Management provides a detailed and easy view of job status (started, scheduled, en route), date and time of Job processing and completion. This way, it provides you with a faster and overall better service. The software can enhance your professionalism and build up your image.
Show MoreOverview of Service CRM Features
- Service Agreements
- Field Engineer on Map
- Quoting
- Job Management
- Inventory
- Customization
- EMI Management
- Invoicing and Payment
- Email and SMS Notification
- White Label Branding
- Work Offline
What Problems Will Service CRM Solve?
1) Centralized Customer Data
A businessman will keep all the details of the customers in one place digitally. You will be able to keep a record of every phone call, fresh data, email, contract, purchase details, etc. in one place. Your team can access the information and update it easily. CRM solution provides you with database backups regularly because data is stored on the cloud server.
2) Improve Customer Relationship and Create Customer Retention
CustomerService CRM Software allows you to organize all customer-related operations marketing, invoicing, selling, customer complaint solving services, etc. which help to create customer retention. Being able to understand what your customer exactly wants from you and you can easily transfer your best services to the customer.
3) Employee Job Scheduling and Job Tracking
Most businessmen failed to maintain the job scheduling of their employees effectively. But Service CRM Software gives you the benefit of analyzing the performance of the employees. You can assign the task, schedule the job, track the job and develop smart strategies for your employees. The CRM solution helps to compare who is closing the most or the least of the company’s details. l as the client themselves. Field service management software brings several features like easy job scheduling, work order management, increased customer relationship management, customer data access tasks automation, transparent stock visibility, decreased cost and time and more.
Awards & Quality Certificates
Service CRM Position In Our Categories
Since companies have distinctive business-related needs, it is reasonable they avoid picking an all-encompassing, “perfect” software. Having said that, it is hard to find such application even among well-known software systems. The reasonable step to undertake should be to jot down the several main aspects which need deliberation like critical features, price terms, technical skill ability of the users, business size, etc. Next, you should do your research comprehensively. Have a look at some Service CRM review articles and scrutinize each of the software options in your list more closely. Such well-rounded research guarantee you circumvent unfit apps and select the system which offers all the benefits your company requires in growing the business.
Position of Service CRM in our main categories:
TOP
500
Service CRM is one of the top 500 CRM Software products
Every company has different wants and requires an application that can be personalized for their size, kind of staff members and customers, and the specific industry they are in. For these reasons, no software can provide perfect functionality out-of-the-box. When you search a software product, first be sure what you need it for. Read some Service CRM Field Service Management Software - FSM reviews and ask yourself do you want basic functionality or do you need advanced tools? Are there any industry-specific functionalities that you are looking for? Find the answers to these questions to help your search. There are lots of elements that you need to mull over and these include your budget, particular business needs, your organization size, integration needs etc. Take your time, check out a few free trials, and finally zero in on the platform that presents all that you want to enhance your firm effectiveness and productivity.
How Much Does Service CRM Cost?
Service CRM Pricing Plans:
Free Trial
Simple
Contact Vendor
Modern
Contact Vendor
Advance
Contact Vendor
What are Service CRM pricing details?
Service CRM Pricing Plans:
Free Trial
Simple
Contact Vendor
Modern
Contact Vendor
Advance
Contact Vendor
Service CRM offers three quote-based enterprise pricing plans available to customers upon request.
Simple – By quote
- Customize Reports
- Multi-user
- Service Engineer Management
- EMI Management
- SMS/Email Integration
- Job Management
- Service Reminders
- Inventory Management
- AMC Management
- Service Contract
Modern – By quote
- Unlimited Users / Field Engineers
- Payment through App
- Send Invoice Onsite
- Create Quotation On-Site
- Works even Offline
- Field Engineer on Map / Tracking
- Capture Customer Signature
- Capture Offsite Photos
- Separate App for Admin & Field Engineer
- Separate Client App
- Completely White Labeled App
- Android Mobile App
- SMS/Email Integration
- Customize Reports
- Multi User
- Field Engineer Management
- EMI Management
- Job Management
- Service Reminders
- Inventory Management
- AMC Management
- Service Contract
- Dashboard with business stats
Advanced – By quote
- Unlimited Users / Field Engineers
- Payment through App
- Send Invoice Onsite
- Create Quotation On-Site
- Works even Offline
- Field Engineer on Map / Tracking
- Capture Customer Signature
- Capture Offsite Photos
- Separate App for Admin & Field Engineer
- Separate Client App
- White Labeled iPhone App
- White Labeled Android App
- Android Mobile App
- SMS/Email Integration
- Customize Reports
- Multi-user
- Field Engineer Management
- EMI Management
- Job Management
- Service Reminders
- Inventory Management
- AMC Management
- Service Contract
- iPhone App
- Dashboard with business stats
User Satisfaction
Positive Social Media Mentions
119
Negative Social Media Mentions
1
We know that when you make a decision to get a Field Service Management Software - FSM it’s crucial not only to see how professionals evaluate it in their reviews, but also to check whether the actual users and companies that bought it are actually satisfied with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Service CRM reviews across a broad array of social media sites. The data is then featured in a simple to understand way showing how many people had positive and negative experience with Service CRM. With that information at your disposal you will be prepared to make an informed business decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Service CRM?
Service CRM offers web services that enable integration with third-party software and application.
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