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ClickSoftware REVIEW

Field Service Management Software - FSM

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What is ClickSoftware?

ClickSoftware is a popular solution for enterprise-level field service management companies. It works with field service businesses of all sizes and across verticals to help drive incremental  and complete transformation in serving customers. ClickSoftware helps users in decision making, improving execution, and maximizing the potential of the workforce with the help of artificial intelligence and mathematical optimization.

The key features included in ClickSoftware are job forecasting and shift management, scheduling and dispatch, performance measurement, and mobile functionality. ClickSoftware optimizes the customer engagement experience for service organizations of all kinds. The vendor also offers consultation, implementation, customer support, and training services.

Overview of ClickSoftware Benefits

ClickSoftware leverages 20 years of service experience and artificial intelligence to help in the optimization and automation of decisions as well as the execution of plans across the entire service chain. The system is very scalable and can meet the scheduling demands of organizations of any size. It is highly customizable to the needs and the requirements of all service organizations. With ClickSoftware, a company can plan and adjust the services business changes whenever required.

ClickSoftware’s job forecasting and shift management feature helps businesses to cover the expected demand and also optimize the employee calendar. With the scheduling and dispatching functionality, the right jobs are assigned to capable employees. Mobile functionality helps employees to execute work-related orders in the field. The performance measurement feature helps to identify areas that require improvement, in the field and in the office.

With ClickSoftware’s ClickMobile, real-time updates from the field are available at all times; the device does not have to be within the organization’s domain to be able to communicate with the back-end database, allowing easy updating of work order information. Users can make updates to the work order even when there is no internet or data connection available; therefore, users can make the changes with the assurance that whatever changes they make will be recorded in the database of the organization once internet connection is restored.

Overview of ClickSoftware Features

  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Mobile Access
  • Job Management
  • Inventory Control
  • Routing
  • Scheduling
  • Work Order Management
  • Service History Management
  • Technician Management
  • Performance Measurement
  • Field Service Management
  • Demand Forecasting
  • Real-time Reporting

ClickSoftware Position In Our Categories

Position of ClickSoftware in our main categories:


ClickSoftware is one of the top 200 Project Management Softwareproducts


ClickSoftware is one of the 200
Project Management Software products

ClickSoftware is also listed in the following subcategories:

Field Service Management Software - FSM#17
Field Service Management Software - FSM#17

Companies have unique wants and requirements and no software application can be just right in such a scenario. It is futile to try to find a perfect out-of-the-box software app that fulfills all your business needs. The wise thing to do would be to customize the system for your unique wants, staff member skill levels, budget, and other aspects. For these reasons, do not hurry and subscribe to well-publicized popular solutions. Though these may be widely used, they may not be the ideal fit for your particular wants. Do your groundwork, look into each short-listed platform in detail, read a few ClickSoftware reviews, speak to the vendor for explanations, and finally settle for the application that provides what you need.

How Much Does ClickSoftware Cost?

ClickSoftware Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

ClickSoftware offers quote-based pricing, meaning that each client receives an individual package tailored to the needs of his business. Contact the company for more details.

User Satisfaction

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ClickSoftware reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ClickSoftware. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?


What are ClickSoftware pricing details?

ClickSoftware Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

ClickSoftware offers quote-based pricing, meaning that each client receives an individual package tailored to the needs of his business. Contact the company for more details.

What integrations are available for ClickSoftware?

ClickSoftware integrates with the following systems and applications:

  • SAP
  • Salesforce
  • NetSuite
  • Maximo as a Service
  • IFS Field Service Management

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