ClickSoftware Review

Our score: 8.4 User satisfaction: 98%

What is ClickSoftware?

ClickSoftware is a popular solution for enterprise-level field service management companies. It works with field service businesses of all sizes and across verticals to help drive incremental  and complete transformation in serving customers. ClickSoftware helps users in decision making, improving execution, and maximizing the potential of the workforce with the help of artificial intelligence and mathematical optimization.

The key features included in ClickSoftware are job forecasting and shift management, scheduling and dispatch, performance measurement, and mobile functionality. ClickSoftware optimizes the customer engagement experience for service organizations of all kinds. The vendor also offers consultation, implementation, customer support, and training services.

Overview of ClickSoftware Benefits

ClickSoftware leverages 20 years of service experience and artificial intelligence to help in the optimization and automation of decisions as well as the execution of plans across the entire service chain. The system is very scalable and can meet the scheduling demands of organizations of any size. It is highly customizable to the needs and the requirements of all service organizations. With ClickSoftware, a company can plan and adjust the services business changes whenever required.

ClickSoftware’s job forecasting and shift management feature helps businesses to cover the expected demand and also optimize the employee calendar. With the scheduling and dispatching functionality, the right jobs are assigned to capable employees. Mobile functionality helps employees to execute work-related orders in the field. The performance measurement feature helps to identify areas that require improvement, in the field and in the office.

With ClickSoftware’s ClickMobile, real-time updates from the field are available at all times; the device does not have to be within the organization’s domain to be able to communicate with the back-end database, allowing easy updating of work order information. Users can make updates to the work order even when there is no internet or data connection available; therefore, users can make the changes with the assurance that whatever changes they make will be recorded in the database of the organization once internet connection is restored.

Overview of ClickSoftware Features

  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Mobile Access
  • Job Management
  • Inventory Control
  • Routing
  • Scheduling
  • Work Order Management
  • Service History Management
  • Technician Management
  • Performance Measurement
  • Field Service Management
  • Demand Forecasting
  • Real-time Reporting

ClickSoftware Position In Our Categories

Knowing that companies have distinct business-related demands, it is prudent that they avoid deciding on an all-in-one, “perfect” solution. However, it is almost impossible to try to come across such application even among branded software products. The practical step to undertake should be to set down the different significant functions that entail scrutiny such as crucial features, plans, skill competence of staff, business size, etc. Then, you must double down on your research systematically. Browse over some ClickSoftware evaluations and check out each of the software solutions in your shortlist more closely. Such well-rounded product investigation ensure you keep away from unfit apps and select the one which delivers all the function your company requires for optimal results.

Position of ClickSoftware in our main categories:

TOP 200

ClickSoftware is one of the top 200 Project Management Software products

ClickSoftware is also listed in the following subcategories:

There are trendy and widely used systems in each software group. But are they essentially the best fit for your enterprise’s special needs? A market-leading software application may have thousands of users, but does it present what you require? For this reason, do not blindly shell out for popular systems. Read at least a few ClickSoftware Field Service Management Software - FSM reviews and consider the factors that you desire in the software such as the price, main features, available integrations etc. Then, select a few solutions that fit your wants. Try out the free trials of these apps, read online opinions, get clarifications from the seller, and do your investigation meticulously. This exhaustive groundwork is certain to assist you find the most excellent software platform for your company’s specific needs.

How Much Does ClickSoftware Cost?

ClickSoftware Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

ClickSoftware offers quote-based pricing, meaning that each client receives an individual package tailored to the needs of his business. Contact the company for more details.

User Satisfaction

Positive Social Media Mentions 63
Negative Social Media Mentions 1

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ClickSoftware reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ClickSoftware. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile


  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Top Competitors To ClickSoftware By Price

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ClickSoftware Comparisons

What are ClickSoftware pricing details?

ClickSoftware Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

ClickSoftware offers quote-based pricing, meaning that each client receives an individual package tailored to the needs of his business. Contact the company for more details.

What integrations are available for ClickSoftware?

ClickSoftware integrates with the following systems and applications:

  • SAP
  • Salesforce
  • NetSuite
  • Maximo as a Service
  • IFS Field Service Management

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Reviewed By Nestor Gilbert
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