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ServiceM8 Review

ServiceM8
Our score: 8.0 User satisfaction: 100%

What is ServiceM8?

ServiceM8 is a solution for business that provide service since it has tools to help you with a range of processes and functions such as processing payments, creating invoices, and making job quotes. You can make use of instant information to find which jobs are current, what quotes have been sent to customers, and where your people are at customer locations. The software can be utilized across your organization by all employees whether they are in the field or in the office.

You can get a real-time, bird’s-eye perspective of what’s going on in your company and where and what your employees are doing so that you can efficiently allocate people, time, and resources and come up with information based decisions. You’ll be able to keep tab of work, create quality quotes on the fly, and connect with customers through email or SMS messages.

ServiceM8 provides a dispatch board for centralizing and consolidating employees’ schedulesso you can easily manage new jobs, create quotes, and allocate daily work schedules to your staff. You can produce printed copies of schedules, job orders, and routing charts for your employees. In turn, employees can get immediate access to any modification in their schedules while on the go through their mobile devices.

Overview of ServiceM8 Benefits

ServiceM8’s main benefit is that it simplifies invoicing, any time, from any location. Quotes and invoices are created within minutes, and can be issued to any client instantly upon creation. Invoicing, however, is only one of the aspects where clients get to experience the ease, simplicity, and intuitiveness of Service M8. Designed to perfect user experience, Service M8 is one of the most user-friendly field management systems you’ve ever encountered.

Using ServiceM8 also means that you will stay connected with your employees, as you will receive regular updates and notifications on all of their business activities. Tracking progress will be as easy as a walk in the park, once feedback is given and delivered to you.

Our experts paid attention to ServiceM8’s scheduling capacity as well, and described the system as one that allows managers access the schedules of their employees wherever they are, at any time. It will be equally easy for them to alter those schedules, even when moving and using their iOS devices.

When it comes to forms, ServiceM8 offers comprehensive generation of professional forms, including JSA’s and Take 5’s, compliance certificates, and vehicle inspections. Every aspect of the job will be stored in cloud, including conversations, photos, and notes. There is also a handy filter for locating past works.

What must be mentioned too is the smooth integration with MYOB and Xero, thanks to which hours of admin time spent on invoicing will be adopted and completed by this system’s accounting package. Double entries will simply be a part of the past. Another way in which this system allows you to save time is with its comprehensive recurring job system.

In terms of reporting, ServiceM8 is simple and easy to understand. Each report shows key information about your business. Get reports emailed to you on a weekly basis showing key metrics about number of jobs created and closed for the week, keeping you updated on any changes in productivity or market conditions.

Eliminate time wasted by constantly calling the office for client information or details on getting to your next job. Access all client details and your schedule from a few taps on your phone, even get directed to each job as required. Complete jobs at the site rather than at the end of the day, updating the office instantly – sparing employees from disruptive calls from the office. Head office is constantly updated with the advanced mobile tracking system, which displays staff locations directly on the dispatch map in real-time. Allocate any urgent jobs to the nearest vehicle, saving your business time and delivering faster service to your clients.

Overview of ServiceM8 Features

  • Work Order Management
  • Technician Management
  • Service History Tracking
  • Scheduling
  • Quotes / Estimates
  • Mobile Access
  • Maintenance Scheduling
  • Job Management
  • GPS Integration
  • Dispatch Management
  • Customer Database
  • Billing & Invoicing

ServiceM8 Position In Our Categories

Keeping in mind companies have their own business requirements, it is wise that they steer clear of preferring a one-size-fits-all, ideal business application. Having said that, it is futile to pinpoint such application even among branded software solutions. The best step to undertake can be to set down the different significant factors that demand research such as critical features, plans, skill competence of staff members, business size, etc. After which, you must conduct the research through and through. Go over some ServiceM8 reviews and scrutinize the other applications in your shortlist more closely. Such well-rounded research ensure you drop ill-fitting software products and pay for the one which delivers all the benefits you require business requires in sustaining growth.

Position of ServiceM8 in our main categories:

TOP 200

ServiceM8 is one of the top 200 HR Software products

TOP 200

ServiceM8 is one of the 200 Project Management Software products

ServiceM8 is also listed in the following subcategories:

It is crucial to realize that virtually no app in the Project Management Software category is going to be a perfect solution that can match all the needs of different business types, sizes and industries. It may be a good idea to read a few ServiceM8 Project Management Software reviews first as specific services might perform well just in a really small set of applications or be prepared with a very specific industry in mind. Others may function with an idea of being simple and intuitive and therefore lack complex elements needed by more experienced users. There are also solutions that support a large group of customers and offer a rich feature set, however this usually comes at a higher price of such a solution. Be certain that you're aware of your requirements so that you select a service that has exactly the features you search for.

How Much Does ServiceM8 Cost?

ServiceM8 Pricing Plans:

Free Trial

Starter

€29/month

Growing

€69/month

Premium

€129/month

Premium Plus

€299/month

ServiceM8 offers a 14-day free trial and four SMB and enterprise plans:

Starter – €29/month

  • 50 Jobs per month
  • 50 Included SMS
  • Core Add-ons

Growing – €69/month

  • 150 Jobs per month
  • 150 Included SMS
  • Core Add-ons
  • Forms
  • Inbox

Premium – €129/month

  • 500 Jobs per month
  • 500 Included SMS
  • Core Add-ons
  • Forms
  • Inbox
  • Job Costing
  • Margin Billing

Premium Plus – €299/month

  • 1500 Jobs per month
  • 1500 Included SMS
  • Core Add-ons
  • Forms
  • Inbox
  • Job Costing
  • Margin Billing

All plans include:

  • Unlimited Staff/Users
  • Unlimited Storage
  • 24/7 Email & Chat Support

User Satisfaction

Positive Social Media Mentions 21
Negative Social Media Mentions 0

We realize that when you make a decision to buy Project Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ServiceM8 reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ServiceM8. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are ServiceM8 pricing details?

ServiceM8 Pricing Plans:

Free Trial

Starter

€29/month

Growing

€69/month

Premium

€129/month

Premium Plus

€299/month

ServiceM8 offers a 14-day free trial and four SMB and enterprise plans:

Starter – €29/month

  • 50 Jobs per month
  • 50 Included SMS
  • Core Add-ons

Growing – €69/month

  • 150 Jobs per month
  • 150 Included SMS
  • Core Add-ons
  • Forms
  • Inbox

Premium – €129/month

  • 500 Jobs per month
  • 500 Included SMS
  • Core Add-ons
  • Forms
  • Inbox
  • Job Costing
  • Margin Billing

Premium Plus – €299/month

  • 1500 Jobs per month
  • 1500 Included SMS
  • Core Add-ons
  • Forms
  • Inbox
  • Job Costing
  • Margin Billing

All plans include:

  • Unlimited Staff/Users
  • Unlimited Storage
  • 24/7 Email & Chat Support

What integrations are available for ServiceM8?

ServiceM8 integrates with the following business systems and applications:

  • Zapier
  • Xero
  • Workato
  • Stripe
  • MYOB Accounting
  • MailChimp
  • Google Calendar
  • Deputy
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Reviewed By Jenny Chang
Page last modified
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