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ServiceM8 REVIEW

Project Management Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.0

What is ServiceM8?

ServiceM8 is the ideal app for any service providing business and it can guide you from job quoting through to invoicing and payment. You can make use of real-time information on which jobs are currently active, what quotes have been issued to clients, and where and when your employees are at clients’ sites. The software can be used by all employees in your company, from individual field staff members, to back office staff, through all levels of management. It is a simple and effective app that is available anywhere, anytime.

You can get a bird’s-eye view of your business in real-time and take control. Visually see staff and clients locations – make smart decisions like allocating the closest staff member or take travel time into account for quotes. Receive and manage jobs, produce professional quotes instantly, and communicate with clients via SMS messages or email. Bring up any previous quote or work order in seconds.

The dispatch board also acts as a single online schedule for all your employees. View all unscheduled jobs and quotes, and create new jobs or quotes at the click of a button. Easily allocate jobs to staff members using drag-n-drop onto their daily schedule. Employees with iPhones can have instant access to schedule changes while on the road. Print daily schedules, work orders, and routing maps for each employee.

Overview of ServiceM8 Benefits

ServiceM8’s main benefit is that it simplifies invoicing, any time, from any location. Quotes and invoices are created within minutes, and can be issued to any client instantly upon creation. Invoicing, however, is only one of the aspects where clients get to experience the ease, simplicity, and intuitiveness of Service M8. Designed to perfect user experience, Service M8 is one of the most user-friendly field management systems you’ve ever encountered.

Using ServiceM8 also means that you will stay connected with your employees, as you will receive regular updates and notifications on all of their business activities. Tracking progress will be as easy as a walk in the park, once feedback is given and delivered to you.

Our experts paid attention to ServiceM8’s scheduling capacity as well, and described the system as one that allows managers access the schedules of their employees wherever they are, at any time. It will be equally easy for them to alter those schedules, even when moving and using their iOS devices.

When it comes to forms, ServiceM8 offers comprehensive generation of professional forms, including JSA’s and Take 5’s, compliance certificates, and vehicle inspections. Every aspect of the job will be stored in cloud, including conversations, photos, and notes. There is also a handy filter for locating past works.

What must be mentioned too is the smooth integration with MYOB and Xero, thanks to which hours of admin time spent on invoicing will be adopted and completed by this system’s accounting package. Double entries will simply be a part of the past. Another way in which this system allows you to save time is with its comprehensive recurring job system.

In terms of reporting, ServiceM8 is simple and easy to understand. Each report shows key information about your business. Get reports emailed to you on a weekly basis showing key metrics about number of jobs created and closed for the week, keeping you updated on any changes in productivity or market conditions.

Eliminate time wasted by constantly calling the office for client information or details on getting to your next job. Access all client details and your schedule from a few taps on your phone, even get directed to each job as required. Complete jobs at the site rather than at the end of the day, updating the office instantly – sparing employees from disruptive calls from the office. Head office is constantly updated with the advanced mobile tracking system, which displays staff locations directly on the dispatch map in real-time. Allocate any urgent jobs to the nearest vehicle, saving your business time and delivering faster service to your clients.

Overview of ServiceM8 Features

  • Work Order Management
  • Technician Management
  • Service History Tracking
  • Scheduling
  • Quotes / Estimates
  • Mobile Access
  • Maintenance Scheduling
  • Job Management
  • GPS Integration
  • Dispatch Management
  • Customer Database
  • Billing & Invoicing

ServiceM8 Position In Our Categories

Position of ServiceM8 in our main categories:

200

ServiceM8 is one of the top 200 HR Software products

200

ServiceM8 is one of the top 200 Project Management Software products

200

ServiceM8 is one of the top 200
HR Software products

200

ServiceM8 is one of the top 200
Project Management Software products


ServiceM8 is also listed in the following subcategories:

Category:Position:Category:Position:
Field Service Management Software - FSM#22
Category:Position:
Field Service Management Software - FSM#22

There are well-liked and widely used applications in each software category. But are they essentially the best fit for your enterprise’s special requirements? A popular software solution may have thousands of users, but does it present what you need? For this reason, do not blindly shell out for popular systems. Read at least a few ServiceM8 reviews and mull over the factors that you desire in the software such as the price, main tools, available integrations etc. Then, choose a few solutions that fit your wants. Try out the free trials of these platforms, read online opinions, get explanations from the maker, and do your investigation thoroughly. This in-depth homework is sure to assist you find the finest software application for your organization’s specific requirements.

How Much Does ServiceM8 Cost?

ServiceM8 Pricing Plans:

ServiceM8 offers a variety of SMB and enterprise pricing plans which contain the same features, but are priced based on the number of jobs included. Here are the details:

  • First 20 jobs per month – Free
  • Up to 100 jobs per month – 50c per job
  • Up to 200 jobs per month – 45c per job
  • Up to 300 jobs per month – 40c per job
  • 301+ jobs per month – 35c per job

Note: All prices are in AUD and include GST. The first 20 jobs of every month are free regardless of total month usage. All accounts include:

  • No contracts
  • Free accounting integration
  • No upfront credit card
  • Free iPad/iPhone app
  • No time-limit trial
  • Unlimited staff/users
  • No setup fees
  • Unlimited storage
  • Email & chat support
  • 8c SMS messages

User Satisfaction

We realize that when you make a decision to buy Project Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ServiceM8 reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ServiceM8. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

21

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • Europe
  • International
  • Australia
Pricing Model
  • Free
  • Freemium
  • Monthly payment
Customer Types
  • Small Business
Deployment
  • SaaS
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are ServiceM8 pricing details?

ServiceM8 Pricing Plans:

ServiceM8 offers a variety of SMB and enterprise pricing plans which contain the same features, but are priced based on the number of jobs included. Here are the details:

  • First 20 jobs per month – Free
  • Up to 100 jobs per month – 50c per job
  • Up to 200 jobs per month – 45c per job
  • Up to 300 jobs per month – 40c per job
  • 301+ jobs per month – 35c per job

Note: All prices are in AUD and include GST. The first 20 jobs of every month are free regardless of total month usage. All accounts include:

  • No contracts
  • Free accounting integration
  • No upfront credit card
  • Free iPad/iPhone app
  • No time-limit trial
  • Unlimited staff/users
  • No setup fees
  • Unlimited storage
  • Email & chat support
  • 8c SMS messages

What integrations are available for ServiceM8?

ServiceM8 integrates with the following business systems and applications:

  • Zapier
  • Xero
  • Workato
  • Stripe
  • MYOB Accounting
  • MailChimp
  • Google Calendar
  • Deputy

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