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Smart Service Review

Smart Service
Our score: 7.7 User satisfaction: N/A

What is Smart Service?

Smart Service is a scheduling and dispatching system designed for field service industries and businesses. The field service management software offers a paperless and mobile solution for various types of field service businesses. These include HVAC, plumbing, pest control, fire protection, lawn care, maid service, pet food delivery, construction, IT service, electrical and appliance repair, irrigation, and more. The software aims to help users streamline their day-to-day operations, increase efficiency, and eliminate waste of time and money.

In addition, Smart Service is integrated with QuickBooks. Because of this;  information on customers, employees, products, and services from QuickBooks is automatically imported into the software. As a result, users will be able to quickly schedule work for their customers.

The software also streamlines the process of dispatching personnel for field work, wherein work orders and service details are quickly send out to them. Plotting of service routes is also done instantly. Back office managers can track their field workers including their equipment. Last but not the least, Smart Service provides an inventory module that enables the software to automatically update the total inventory of parts or items used for field work.

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Overview of Smart Service Benefits

Smart Service is a field management software that works with any QuickBooks platform; whether it is QuickBooks Pro, Premier, Enterprise, or Online. As a unique feature, this integration enables information to be synchronized between the two platforms. Thus, when users add a new customer, employee, product, or service information in QuickBooks; the existing information in SmartService is also updated.

So, if they have a new customer who requests a field service or work from them, they no longer need to re-enter the customer information in either of the two platform. As it eliminates double data entry, it also makes scheduling of field work or tech dispatch faster.

Another feature offered by Smart Service is that it allows users to dispatch work quickly and accurately. The software eliminates the use of paper work orders. As a result, users no longer need to waste their time digging through file cabinets just to search for their work orders. In addition, their field workers will be able to quickly receive their schedules and details of their job, as work orders are easily done using the software. Once the work order is complete, they will be able to instantly send it back to their office and receive a new work order.

Smart Service also provides a route planning tool that allows users to automatically plot service routes and create daily service plans. They will be able to do this by simply selecting a field operator, tech, or driver; selecting the jobs, and tapping a button.

In addition, the software enables technicians and field workers to attach pictures to their work orders. Thus, they will be able to associate pictures to their jobs to show their progress: users can add before and after breakdown pictures. This feature helps users gain the trust and confidence of their customers.

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Overview of Smart Service Features

  • QuickBooks Integration
  • Service Scheduling
  • Drag and Drop Interface
  • Recurring Work Scheduling
  • Instant Job Dispatching
  • Create and Send Work Orders Instantly
  • Send Work Orders Back to Office
  • Real Time Updates
  • Routing
  • Route Planning Tool
  • Service Plans
  • Workforce Tracking
  • Equipment and Vehicle Tracking
  • Inventory Management
  • Purchase Orders
  • Pictures
  • Inventory Management
  • Flexibility

Smart Service Position In Our Categories

Knowing that companies have distinctive business demands, it is only wise that they avoid buying an all-in-one, ”best” software product. Be that as it may, it is hard to try to chance on such application even among branded software systems. The better thing to undertake is to shortlist the several main aspects that necessitate investigation including critical features, budget, technical skill competence of staff, company size, etc. After which, you must do your research thoroughly. Read some of these Smart Service analyses and explore each of the software products in your list more closely. Such detailed research ensures you circumvent ill-fitting apps and choose the system which includes all the function your company requires in sustaining growth.

Position of Smart Service in our main categories:

TOP 500

Smart Service is one of the top 500 Project Management Software products

It is crucial to note that virtually no service in the Field Service Management Software - FSM category will be a perfect solution that can match all the goals of all business types, sizes and industries. It may be a good idea to read a few Smart Service Field Service Management Software - FSM reviews first as certain services can perform well exclusively in a really small group of applications or be created with a very specific industry in mind. Others may work with an idea of being simple and intuitive and consequently lack complicated functions welcomed by more experienced users. You can also come across solutions that support a broad group of users and give you a powerful feature set, but this in most cases comes at a more expensive cost of such a software. Ensure you're aware of your requirements so that you get a solution that provides exactly the functionalities you look for.

How Much Does Smart Service Cost?

Smart Service Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are Smart Service pricing details?

Smart Service Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Smart Service’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to get a Field Service Management Software - FSM it’s crucial not only to learn how experts evaluate it in their reviews, but also to find out if the real users and companies that purchased it are indeed satisfied with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Smart Service reviews across a broad range of social media sites. The information is then presented in a simple to understand way revealing how many clients had positive and negative experience with Smart Service. With that information at your disposal you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Smart Service?

Smart Service supports the following integrations:

  • QuickBooks
  • QuickBooks Online
  • Dropbox
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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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