SmartQ Review
What is SmartQ?
SmartQ is an agile project management tool built around a visual task board. It allows users to easily distribute work, track its progress, and collaborate with their team online. SmartQ can track tasks, issues, and tickets – you can customize it to fit your workflow. It can handle simple tasks lists as well complex multi-step processes that have flexible user security levels and custom ticket fields.
Show MoreOverview of SmartQ Benefits
- SmartQ is built around the Kanban board view, which makes it easy to see the whole workflow. Unlike other Kanban tools (most of them built to be used in web development, with Agile methodology in mind) smartQ is not designed for a specific industry and can be adjusted to any project.
- The workflow can be customized to fit any project. It is the same with Project Roles – you can even add new ones. This allows to set such security rights where it allows only one group of people to move to a certain stage (eg: “Completed”) and another to move it to the next stages (Eg: “Accepted”).
- Ticket Designer allows to add custom fields to your tickets (tasks) to collect specific information. These customizations make smartQ very flexible.
- SmartQ supports tickets created from an external form (can be placed on your website) or via email even by people not registered in smartQ, allowing it to be used as a help desk.
- The app is available in 10 languages.
Overview of SmartQ Features
- Board View, List View, and Ticket View
- Customize project roles
- Customize your ticket fields
- Customize your workflow
- Email notifications and private notes
- Export tickets to Excel and CSV
- External access for non-registered users
- iPhone and iPad apps
- Project performance report
- Share notes and files
- Threaded discussions and file attachments
- Ticket form designer
- Tickets by email or form
- Track tasks, issues, and tickets
- Unified notes and files area across all the tickets
What Problems Will SmartQ Solve?
Kanban view and email notifications
TravelClick is a company in the hotel service industry with more than 100 people using smartQ in different departments. The company uses smartQ to manage their web projects, media projects, and agile scrum development. Kanban view and email notifications are the features they use the most.
TravelClick says they love the Kanban board approach and the ability to very easily change a form’s layout through the ticket form designer. They find the tool easy to use with minimal training required. The company plans to gradually expand its usage of smartQ.
Extensive workflow and ticket customization options
ProActive Technology LLC is an application development company that uses smartQ to track their projects. They extensively use the workflow and ticket customization options to adjust smartQ to their projects.
ProActive Technology uses smartQ for all their projects – application development, SharePoint, and business intelligence. It says smartQ fits these type of projects better because it offers visibility into project stages and resources assignments among their practice areas. ProActive Technology reveals they will continue to use smartQ as they grow.
Flexibility of tracking across multiple criteria
Village Tax and Financial Services offers a range of financial services. The company has several boards for specific projects. It says other software do not allow the flexibility of tracking across multiple criteria. But SmartQ allows them to find all tickets for one client, all tickets for one type of engagement, and even to be more specific and find all tickets directly relating to IRS notices, regardless of the client or type of engagement.
Village Tax and Financial Services use these features the most:
- Tagging each ticket and using the customizations made in the ticket form designer
- Making notes in each ticket as it progresses through the workflow process
- Referring back to the board to make sure they actually bill each client for work completed
The company uses smartQ for all their projects and recommends it to their business clients as well.
How Much Does SmartQ Cost?
SmartQ Pricing Plans:
Free Trial
Basic
$5 user/month
Pro
$8 user/month
What are SmartQ pricing details?
SmartQ Pricing Plans:
Free Trial
Basic
$5 user/month
Pro
$8 user/month
SmartQ offers two plans and a 30-day free trial.
Basic: $5 user/month
- Unlimited project boards
- 5GB x users storage
- Email notifications
- 256-bit SSL encryption
- Reports
Pro: $8 user/month
- Unlimited project boards
- 1GB x users storage
- Email notifications
- 256-bit SSL encryption
- Reports
- Custom ticket fields
User Satisfaction
Positive Social Media Mentions
146
Negative Social Media Mentions
3
We know that when you make a decision to buy a Project Management Software it’s vital not only to find out how professionals score it in their reviews, but also to check whether the real clients and businesses that use this software are indeed happy with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SmartQ reviews across a broad array of social media sites. The data is then featured in a simple to understand form revealing how many clients had positive and negative experience with SmartQ. With that information at your disposal you should be prepared to make an informed business choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for SmartQ?
SmartQ can import data from 5pm (www.5pmweb.com) or any CSV file. It also has a GApps version. The company is currently working to add integration with Google Drive, Dropbox, and OneBox.
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