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SMS Assist Review

SMS Assist
Our score: 8.3 User satisfaction: 67%

What is SMS Assist?

SMS Assist is a multisite property management platform designed for commercial and residential property owners, investors, and businesses. Robust and comprehensive;  the platform simplifies and streamlines the management and maintenance of commercial facilities and residential properties. Also, it helps businesses improve customer and tenant experience, promote a good brand image, increase property value, reduce operational and maintenance costs, and keep resident turnover rates low.

Furthermore, SMS Assist offers a network of affiliates composed of maintenance businesses, subcontractors, and professionals that provide services to its clients. These maintenance professionals are dispatched to over 120,000 residential and commercial client locations to perform jobs such as snow and ice management, landscaping, HVAC, plumbing, electrical, pest control, floor care, appliance repair, restroom and office maintenance, cleaning, and renovation.

In addition, SMS Assist helps its affiliates streamline their service verification and invoicing process, purchase equipment and supplies needed for their work, and increase their revenue. Last but not the least, SMS Assist provides users with data and analytics on their maintenance strategies and techniques, allowing them to make changes or adjustments on the fly. 

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Overview of SMS Assist Benefits

SMS Assist is a technology platform that allows property owners to access the services of knowledgeable and reliable maintenance professionals. This is because it is equipped with teams of in-house operations specialists and subject-matter experts which ensure that only those experienced professionals are dispatched to buildings, homes, facilities, and other properties.

As these maintenance professionals handle work order requests, users will be able to view in real time how they do their jobs from start to finish. Because of this, they will be able to validate if the services being performed comply with the requirements of their business. Therefore, SMS Assist offers them the capability to apply consistent quality assurance and control to their property management and maintenance operations.

Furthermore, SMS Assist provides them with data analytics on their maintenance spending and techniques. As a result, they will be able to make better decisions and apply the needed adjustments so they can save operational costs and maintenance expenses without compromising the value of their properties or facilities.

SMS Assist also integrates maintenance professionals and their employees into the platform. Through its affiliate program, they will be able to access the features which help them streamline their back office processes and grow their business. One of the features that SMS Assist provides to its affiliates is route optimization. Route optimization allows them to travel to property locations in less time, improving their speed of service and increasing revenue.

In addition, SMS Assist affiliates can have the opportunity to purchase the equipment and supplies they need in performing their services at a lower price. This is because SMS Assist supports partnership with vendors from various industries. Thus, it allows its affiliates to enter into favorable deals and receive exclusive pricing in purchasing maintenance equipment and supplies, and even in subcontracting maintenance services.

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Overview of SMS Assist Features

  • Vendor Quality
  • In-House Teams of Operations Specialists and SMEs
  • Dispatch Knowledgeable and Experienced Maintenance Professionals
  • Data and Analytics
  • Real-Time Visibility on Maintenance Spending, Techniques, and Service Validation
  • Eliminate Extra Fees, Work Order Requests, Call Centers, and Invoice Processing
  • Risk Mitigation
  • 24/7 Maintenance Management
  • SMS Assist Affiliates
  • Market Density Efficiencies
  • Route Optimization
  • Equipment and Supplies Savings
  • Quality Control Savings
  • Sales and Marketing Savings
  • Back Office Savings
  • Improved Working Capital

SMS Assist Position In Our Categories

Since businesses have distinctive business needs, it is sensible they avoid getting a one-size-fits-all, ”best” solution. Having said that, it would be futile to pinpoint such an app even among sought-after software solutions. The sensible thing to undertake can be to tabulate the numerous key factors which call for a deliberation including key features, price plans, skill levels of staff, business size, etc. After which, you should double down on your product research through and through. Browse over some of these SMS Assist reviews and look into each of the solutions in your list in detail. Such well-rounded product research makes sure you keep away from mismatched software products and subscribe to the system that delivers all the function your company requires.

Position of SMS Assist in our main categories:

TOP 50

SMS Assist is one of the top 50 Hotel Management Software products

If you are interested in SMS Assist it might also be a good idea to investigate other subcategories of Hotel Management Software gathered in our base of B2B software reviews.

Since each company has specific business requirements, it is prudent for them to refrain from seeking a one-size-fits-all ideal software system. Needless to say, it would be useless to try to find such a system even among popular software platforms. The smart thing to do would be to catalog the various essential aspects that require consideration such as main features, budget, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some SMS Assist Hotel Management Software reviews and investigate each of the other apps in your shortlist in detail. Such exhaustive research can ensure you reject ill-fitting platforms and zero in on the solution that offers all the elements you require for business success.

How Much Does SMS Assist Cost?

SMS Assist Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are SMS Assist pricing details?

SMS Assist Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

SMS Assist’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 15
Negative Social Media Mentions 7

We know that when you choose to get a Hotel Management Software it’s crucial not only to learn how professionals rank it in their reviews, but also to discover whether the real people and businesses that bought these solutions are actually satisfied with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and SMS Assist reviews across a vast array of social media sites. The data is then featured in a simple to understand form revealing how many users had positive and negative experience with SMS Assist. With that information available you will be prepared to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for SMS Assist?

SMS Assist supports partnership with venture firms like The Goldman Sachs Investment Partners (GSIP), Insight Venture Partners,  Pritzker Group Venture Capital, and The Huizenga Group. It also has an affiliate program for maintenance service providers.

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Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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