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Ooma Office Review

Ooma Office
Our score: 9.0 User satisfaction: N/A

What is Ooma Office?

Ooma Office is an affordable, cloud-based Voice over Internet Protocol (VoIP) solution designed primarily for freelancers, small, and medium businesses operating in a range of industries. It is a reliable platform that doesn’t offer all the bells and whistles of the high-end products, but its well thought out pricing, ease of use, and user-friendly interface give users reasons to smile. That said, Ooma Office’s simplified approach as well as a suite of features that are custom-made for SMBs, allow businesses to streamline their communications and become more professional in managing their operations.

Ooma Office is also easy to set up, and if you fall into trouble during the process you can get instant help from well-versed customer support staff. Once the setup is complete, you get access to a set of robust features such as Call Park, call forwarding, virtual receptionists, ring groups, call log, extension dialing, call transfer, and more.

In addition, Oooma Office provides other tools that satisfy the needs of small businesses such as Ooma Linx and the Base Station adapter that makes it easy for businesses to use their current phones for their service. What is more exciting is that Ooma Office offers a mobile app that enables on-the-go business owners to manage business calls anywhere, anytime, from their Android smartphones.

Overview of Ooma Office Benefits

Ooma Office offers numerous benefits that make it great for small and medium businesses. Some of its salient benefits include:

All-inclusive pricing

Unlike many products that offer tiered pricing that is based on the number of features and phone lines, Ooma Office provides affordable, all-inclusive pricing. The product doesn’t tie you to contracts; at just $19.95/user/month, you get a comprehensive package with all features included and no setup fees. In order to get started, you might need to purchase some of Ooma’s hardware if you prefer to have a hard phone. On the other hand, you can technically use a mobile app to access all the features.

At its pricing, Ooma office is an ideal solution for small organizations looking for more features than low-end telephony systems can offer. While it doesn’t have the bells and whistles of high-end market players catered towards large enterprises companies, these features are not essential for the needs of the majority of businesses. Even better, Ooma doesn’t charge an extra fee to use additional features, which makes the application ideally perfect for startups that anticipate tremendous growth.

Robust Functionality

In terms of features, the requirements of small businesses are unique. Also, small businesses don’t have the deep pockets of large enterprises, and finding a business phone system that can provide all the vital features at affordable pricing is a steal.

Ooma Office is designed with the needs of small businesses in mind. The solution provides a suite of office features such as call transfer, voicemail, ring groups, call logs, virtual fax, and virtual receptionists. The virtual receptionist is an incredible feature that greets callers and keeps them engaged before they are routed to the most appropriate agent.

Besides, there are bundles of mobility and calling features that enable small businesses to meet their unique needs. Features such as call forwarding and call routing allow you to manage calls even when you are away from the office. This means you will never miss a business call even when on the go plus you will have the convenience to route your calls more efficiently.

Just like most VoIP providers that require you to purchase hardware, Ooma Office offers various hardware packages in cost-efficient plans to save you money. For instance, its Base Station adapter allows you to use your existing phones to facilitate business communications. This means you don’t have to buy new expensive phones for your service, but with your existing hardware plus the affordable adapter, you can still get a solid reception on every call.

Easy to set up and use

Setting up the Ooma Office is an easy process which in most cases doesn’t require help from a phone system professional. Once you get the hardware package and create your account on the Ooma Office website, it’s a breeze to configure your system. It takes less than 20 minutes to get everything up and running.

Once everything is set, you can easily control your business communication through Ooma’s online portal. The portal epitomizes the ease of use of the Ooma Office phone system. Navigating the portal is a breeze, which makes it super easy for administrators to assign phone numbers and extensions to employees, create new ring groups, and configure the automated auto-attendant.

Scalability

Since Ooma Office already includes all features, it is great for businesses that want to scale their services up or down at will. Users can easily scale by adding phone lines as needed when you grow and want to expand your services.

Overview of Ooma Office Features

  • Phone Scaling
  • Web Admin
  • Mobile App
  • Virtual Receptionist
  • Extension Dialing
  • Conferencing
  • Music On Hold
  • Calls Auto-Forwarding
  • Application Integrations
  • Call Forwarding
  • Internet Fax
  • Voicemail & Greeting
  • Voicemail to Email
  • Multi-level IVR
  • Toll-Free & Local Numbers
  • Dial by Name Directory
  • Caller ID Control
  • Desk Phones
  • Conference Phones
  • Cordless Phones
  • VoIP Headsets
  • Analog Adapter
  • Call Flip
  • Call Park
  • Intercom
  • Call Logs
  • International Calling

What Problems Will Ooma Office Solve?

Problem #1: Phone bills are expensive.

Solution: Ooma Office can save businesses 50%+ on their monthly phone bill, potentially saving them thousands of dollars a year.

Problem #2: Can’t receive calls while out of the office unless they give out their personal cell phone.

Solution: Ooma Office can route and forward calls to a cell phone as part of the service. This way a business can receive phone calls while they are at the office or on the go, never missing a call and not needing to share a personal phone number.

Problem #3: Want to have a professional sounding greeting when a person calls in.

Solution: Ooma Office provides a virtual receptionist, which is a set of greetings a caller hears when they dial into a business. These greetings can play announcements, recite a company directory, or direct users a voicemail. This ensures a caller can hear the information they need, get directed to the right person, and the business owner will be more efficient with how calls are routed at their business.

Awards & Quality Certificates

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This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

Ooma Office Position In Our Categories

Since businesses have particular business needs, it is sensible they abstain from preferring a one-size-fits-all, ideal solution. Having said that, it is almost impossible to try to stumble on such a software solution even among recognizable software solutions. The best step to undertake is to tabulate the various significant factors which demand analysis like critical features, costing, skill ability of staff, business size, etc. Next, you should do the research to a full extent. Read some Ooma Office evaluations and explore each of the software systems in your list more closely. Such comprehensive research guarantees you weed out unfit software products and choose the one that provides all the features your company requires.

Position of Ooma Office in our main categories:

Ooma Office is also listed in the following subcategories:

Since each organization has specific business needs, it is sensible for them to abstain from searching for a one-size-fits-all ideal software application. Needless to say, it would be pointless to try to find such a system even among widely used software applications. The intelligent thing to do would be to jot down the various vital elements that require consideration such as main features, finances, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some Ooma Office VoIP Software reviews and check out each of the other systems in your shortlist in detail. Such in-depth groundwork can ensure you weed out ill-fitting applications and choose the app that provides all the aspects you need for business success.

How Much Does Ooma Office Cost?

Ooma Office Pricing Plans:

Free Trial

Small Business

$19.95/user/month

Enterprise

Contact vendor

Ooma Office has small business and enterprise pricing with all-inclusive features and no contract. A money-back guarantee is available. Here’s an overview of its available plans below:

Small Business – $19.95/user/month

  • All enterprise-grade features

Enterprise – By quote

  • Custom communications solution

Hardware

Ooma Office also offers hardware packages that are priced according to individual business needs. Contact the vendor for complete pricing information.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy VoIP Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Ooma Office reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Ooma Office. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • One-time payment

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Ooma Office pricing details?

Ooma Office Pricing Plans:

Free Trial

Small Business

$19.95/user/month

Enterprise

Contact vendor

Ooma Office has small business and enterprise pricing with all-inclusive features and no contract. A money-back guarantee is available. Here’s an overview of its available plans below:

Small Business – $19.95/user/month

  • All enterprise-grade features

Enterprise – By quote

  • Custom communications solution

Hardware

Ooma Office also offers hardware packages that are priced according to individual business needs. Contact the vendor for complete pricing information.

What integrations are available for Ooma Office?

Ooma can be integrated with the following tools:

  • Google Gsuite
  • Office365
  • Salesforce
  • MS Dynamics
  • Zendesk
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Reviewed By Jenny Chang
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