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Megacall Review

Megacall
Our score: 8.0 User satisfaction: 100%

What is Megacall?

Megacall is a virtual telephony system aimed at improving communications across multiple offices. It enables you to make telephone calls over the Internet through Voice over Internet Protocol (VoIP) technology.

Moreover, you can manage your calls on your computer, landline, and mobile devices from anywhere. All it requires you is an internet connection to connect your offices from different locations or countries using a private box exchange (PBX) system. Its main features include voicemail, call transfer, answering machine, and national and international virtual numbering. Voice encryption makes your calls safe and confidential.

Megacall Virtual Switchboard is a cost-saving solution for any business wanting to have as many extensions as possible and to expand anywhere as it does not require huge equipment and maintenance investments.

Overview of Megacall Benefits

Online access

Manage your office from everywhere via the Internet. You may check your customer data, campaigns, monthly expenses, calls, and a lot more whenever you need them.

Fast set-up

Megacall Virtual Switchboard requires no installation as everything can be done online. This means you can have your account set up and accessed on the same day.

Wireless

Megacall Virtual Switchboard eliminates the need for a physical switchboard as it comes handy as cloud-based software. This enables you to manage your telephone calls over the Internet from anywhere using your computer, mobile devices or desk phone.

Cost savings

Calls made using VOIP technology cost less than traditional telephony. Not to mention that calls between virtual switchboard users and the support team are free of charge. You can also update the system online and thereby eliminating hefty maintenance cost.

Scalability

You do not need to be in the same location to manage your calls. You can get as many extensions as possible, something that traditional telephony does not allow. What more, you can easily add an extension as you need it and where you want it placed.

Improved customer service

Megacall’s features provide you a competitive edge include call conference, interactive voice response, call recording, music on hold, and a lot more. Having these essential features can help you improve customer service.

Overview of Megacall Features

  • Voice encryption
  • Keep your phone number
  • Simultaneous call
  • Displayed CLI
  • Music on hold
  • Conference call

What Problems Will Megacall Solve?

Problem #1: Language barriers with international clients

The lack of English language skills in the workforce can be a major hurdle in technology adoption. Megacall Virtual Switchboard helps customers gain the confidence of their local clients by allowing them to show the number that they prefer in each country.

Problem#2: Limited storage data for recording calls

A lot of companies need to record their calls for legal purposes but are restrained by limited storage data. Cloud-based Megacall Virtual Switchboard offers unlimited call recording at no additional cost.

Problem#3: Lack of personalized customer service

Traditional telephony lacks the capability to personalize customer service. The Interactive Voice Response of Megacall Virtual Switchboard, on the other hand, helps businesses to have great customer service. With this system, users who call to interact with a company are provided with multiple options. They simply have to press the keys of their choice on their landline or mobile phone. The personalization also offers efficient customer service as customers are taken care of directly by the right agent and thereby reducing the client’s waiting time.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Megacall Position In Our Categories

Because businesses have specific business demands, it is practical they avoid buying an all-encompassing, ideal software product. Be that as it may, it is nearly futile to discover such application even among sought-after software products. The logical thing to undertake should be to list the different critical aspects that necessitate inspection like crucial features, plans, technical skill ability of the users, company size, etc. After which, you should perform the product research thoroughly. Have a look at these Megacall analyses and scrutinize the other applications in your shortlist more closely. Such comprehensive research guarantees you circumvent unfit applications and select the one that offers all the function your company requires in growing the business.

Position of Megacall in our main categories:

Megacall is also listed in the following subcategories:

It's essential to keep in mind that almost no app in the VoIP Software category will be a perfect solution able to match all the needs of all company types, sizes and industries. It may be a good idea to read a few Megacall VoIP Software reviews first as certain solutions can dominate just in a really narrow group of applications or be created with a really specific type of industry in mind. Others can work with a goal of being easy and intuitive and therefore lack complex functionalities welcomed by more experienced users. You can also find services that support a wide group of customers and offer a powerful feature base, however this in most cases comes at a more significant price of such a service. Ensure you're aware of your needs so that you get a service that provides all the features you look for.

How Much Does Megacall Cost?

Megacall Pricing Plans:

Free Trial

1 user

€9.95/month

5 users

€29.95/month

Unlimited Users

Contact vendor

Megacall Virtual Switchboard offers the following SMB and enterprise pricing plans. Make sure to check out the details before choosing the best plan for your business.

1 user – €9.95/month

  • Basic Virtual Switchboard
  • 1 Telephone number

5 users – €29.95/month

  • Virtual Switchboard
  • 5 Telephone numbers
  • Basic IVR
  • Barge In
  • Hot Desking

Unlimited users – By quote

  • Own choice of Switchboard services
  • Unlimited telephone numbers
  • All 5-user features
  • Mobile Twinning
  • Conference Calling

User Satisfaction

Positive Social Media Mentions 23
Negative Social Media Mentions 0

We realize that when you make a decision to buy VoIP Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Megacall reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Megacall. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

CRM

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Spanish

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Megacall pricing details?

Megacall Pricing Plans:

Free Trial

1 user

€9.95/month

5 users

€29.95/month

Unlimited Users

Contact vendor

Megacall Virtual Switchboard offers the following SMB and enterprise pricing plans. Make sure to check out the details before choosing the best plan for your business.

1 user – €9.95/month

  • Basic Virtual Switchboard
  • 1 Telephone number

5 users – €29.95/month

  • Virtual Switchboard
  • 5 Telephone numbers
  • Basic IVR
  • Barge In
  • Hot Desking

Unlimited users – By quote

  • Own choice of Switchboard services
  • Unlimited telephone numbers
  • All 5-user features
  • Mobile Twinning
  • Conference Calling

What integrations are available for Megacall?

The PBX of Megacall Virtual Switchboard can be integrated with:

  • Twilio
  • Hubspot
  • Plecto
  • Zoho CRM
  • clicktoaddress
  • pipedrive
  • intramanager
  • webCRM
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Reviewed By Jenny Chang
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