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The Real PBX Review

The Real PBX
Our score: 8.8 User satisfaction: 98%

What is The Real PBX?

The Real PBX is a comprehensive suite of communication services and solutions that enhances how you connect and engage people inside and outside of your organization. It combines the common features found in a VoIP PBX phone system with the capabilities of cloud-based technologies so you can efficiently and effectively address all the communication challenges faced by your business. The Real PBX can help you streamline business communications, improve employee productivity, and increase customer satisfaction. At the same time, it gives you the opportunity to save more money, as you no longer need to shoulder the costs associated with the traditional phone system. 

The Real PBX provides a cloud-hosted PBX phone system that enables your employees or agents to make and receive calls from anywhere at any time using any device. This virtual PBX phone system is built with innovative and customizable features. You can automatically engage customers using an automated IVR system, route calls to the right departments or employees based on specific factors, and send out pre-recorded voice messages to multiple contact numbers all at once. 

The business communication suite also offers call capabilities built to simplify and optimize the operations of your inbound or outbound call centers. You’ll be able to set up custom messages with music that agents can play while customers’ calls are being placed on hold. This capability allows you to introduce other products or services or offer promotions to customers that they may find interesting. Your call center managers and supervisors, likewise, are provided with the ability to record phone conversations with customers and access real-time call metrics from a dashboard. 

Overview of The Real PBX Benefits

Cloud-Hosted PBX System

The Real PBX allows you to implement a secure, flexible, and scalable cloud-hosted PBX system designed to solve the issues and challenges caused by the traditional hard-wired telephone system. You can easily implement this kind of phone system in your organization without worrying about installation, operational, and maintenance costs that are usually associated with the traditional phone system. 

Utilizing the capabilities of cloud-based technologies, this modern phone system permits your employees or agents to take inbound calls and make outbound calls from any location at any time through any type of device. It gives your prospects and customers a simpler way to connect and engage with your business, and at the same time, enhances how your employees collaborate with each other. 

You can also customize this cloud-hosted PBX phone system according to the unique communication needs and requirements of your business. You can tailor its features to match the specific workflows in your inbound or outbound call centers and add or remove extensions when needed.  

Call Management Features

The business communication service/solution suite is packed with features that enable you and your employees to handle calls more efficiently and effectively. For instance, it has a call routing feature that helps you ensure that calls reach the right departments or agents. With this feature, you’ll be able to automatically and intelligently route calls to their appropriate destinations based on specific factors that you can set. These factors can include the demographic information of the customers who called in, the agents or attendants who are currently available to take the calls, the performance of the available agents, and more. 

Moreover, The Real PBX offers features that permit you to forward or transfer calls to other extensions and numbers. You can take advantage of these features in case agents are not available to receive calls using their official extension due to some reasons, like when they’re busy on a call, not in front of their computer, or having a vacation somewhere else. 

For example, you can forward a call between multiple agents listed within a certain group. If the call is not answered by the first agent included in the list, it will be forwarded to the extension of the agent next in line until someone gets the chance to answer it. You can also transfer calls from the agent’s extension to his own mobile number so that he can still conveniently answer important calls from prospects or customers no matter where he is and what he’s doing. 

The Real PBX, furthermore, supports call conferencing that makes it easy for you to organize and launch any type of virtual meeting. You’ll be able to set up company- or department-wide seminars, project or team meetings, or client meetings and connect multiple participants to your seminars or meetings remotely without hassles. As participants communicate and collaborate through conference calls, they can share files and data with each other as well. 

Real-Time Call Monitoring & Reporting 

Call monitoring and reporting features are integrated into the VoIP business phone services and solutions offered by The Real PBX. Managers and supervisors in your call centers can utilize these features to ensure that agents are performing well in handling inbound or outbound calls. They can barge in to live calls and listen to agents as they interact with customers. This way, they’ll be able to easily find out if agents are providing customers with incomplete, wrong, or misleading information. This feature is also useful for measuring and evaluating the performance of each individual agent. 

Aside from call barging, The Real PBX is also equipped with an easy-to-use dashboard where your call center managers and supervisors can view important call metrics in real-time. By tracking these metrics, they can formulate and implement strategies and protocols to better solve issues that affect the operation and performance of the call center.

Overview of The Real PBX Features

  • Call Routing
  • Call Forwarding
  • Find Me/Follow Me
  • Call Blasting
  • Call Recording
  • Conference Calls
  • Call Que Management
  • Unlimited Extensions
  • Call Barge In
  • Virtual Receptionist
  • Caller ID
  • Music on Hold
  • Load Balancing
  • Predictive Dialer
  • Scheduled Call Back
  • Custom Call Dispositions
  • Real-Time Call Reporting
  • Toll-Free Numbers
  • DID Numbers
  • Unified Messaging
  • Remote Access

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

The Real PBX Position In Our Categories

Since companies have particular business needs, it is only reasonable they avoid settling on a one-size-fits-all, ideal business application. Nonetheless, it is troublesome to chance on such an app even among well-known software products. The efficient thing to undertake would be to shortlist the different chief functions which demand scrutiny like key features, price plans, skill ability of the users, business size, etc. Then, you must perform your product research exhaustively. Go over some of these The Real PBX evaluations and scrutinize each of the solutions in your list more closely. Such well-rounded research guarantees you circumvent unsuitable apps and pay for the one that includes all the function your business requires.

Position of The Real PBX in our main categories:

The Real PBX is also listed in the following subcategories:

Enterprises have unique wants and requirements and no software solution can be ideal in such a scenario. It is futile to try to find a perfect out-of-the-box software app that fulfills all your business requirements. The wise thing to do would be to adapt the application for your unique wants, employee skill levels, finances, and other elements. For these reasons, do not rush and pay for well-publicized trendy solutions. Though these may be widely used, they may not be the best fit for your particular wants. Do your groundwork, check out each short-listed application in detail, read a few The Real PBX VoIP Software reviews, call the vendor for explanations, and finally settle for the app that presents what you need.

How Much Does The Real PBX Cost?

The Real PBX Pricing Plans:

Free Trial

Toll-Free Number (Unlimited Minutes)

$20/number/month

Toll-Free Number (Minutes-Based)

$9/month

Local Number

$12/number/month

The Real PBX charges fees when your customers call you using international toll-free numbers or local numbers provided by the virtual PBX service. The fees vary based on the location of your business or the location of the calling devices you connected to the VoIP PBX phone system.

Here are pricing plans available to users in the US, Canada, UK, and Australia. Please refer to the official website of The Real PBX if you’re business is located in a different country or have branches across the globe.

Toll-Free Number

Unlimited Plan

  • Unlimited Minutes

USA/Canada – $20/number/month, $39/extension/month

UK Fixed Line – $10/number/month, $89/extension/month

UK Mobile – $10/number/month, $109/extension/month

Australia Fixed Line (international 1800 numbers) – $20/number/month, $109/extension/month

Australia Mobile (international 1800 numbers) – $20/number/month, $129/extension/month

Australia Fixed Line (international 1300 numbers) – $20/number/month, $81.75/extension/month

Australia Mobile (international 1300 numbers) – $20/number/month, $96.75/extension/month

Minutes-Based Plan

  • Incoming calls will ring the SIP or VoIP phone

USA/Canada

Starter

135 Minutes – $9/month

425 Minutes – $19/month

1100 Minutes – $34/month

1600 Minutes – $59/month

Medium

2,000 Minutes – $65/month

3,000 Minutes – $75/month

5,000 Minutes – $110/month

10,000 Minutes – $165/month

Large

20,000 Minutes – $298/month

30,000 Minutes – $390/month

50,000 Minutes – $560/month

100,000 Minutes – $1,000/month

High Volume – by quote

UK

Starter 

150 Minutes – $15/month

350 Minutes – $34/month

800 Minutes – $59/month

Medium

1,450 Minutes – $99/month

3,285 Minutes – $210/month

5,000 Minutes -$265/month

Large

10,000 Minutes – $500/month

15,000 Minutes – $660/month

20,000 Minutes -$780/month

High Volume – by quote

Australia (international 1800 numbers)

Starter

150 Minutes – $9/month

305 Minutes – $34/month

1,250 Minutes – $99/month

Medium

5,000 Minutes – $200/month

10,000 Minutes – $380/month

20,000 Minutes – $740/month

Large

50,000 Minutes – $1,800/month

100,000 Minutes – $3,400/month

High Volume – by quote

Australia (international 1300 numbers)

Starter

150 Minutes – $6.75/month

305 Minutes – $25.5/month

1,250 Minutes – $74.25/month

Medium

5,000 Minutes – $150/month

10,000 Minutes – $285/month

20,000 Minutes – $555/month

Large

50,000 Minutes – $1,2500/month

100,000 Minutes – $2,550/month

High Volume – by quote

Local Number

US – $12/number/month or $115/number/year

  • No setup fee

Canada – $13/number/month or $125/number/year

  • No setup fee

UK – $16/number/month or $154/number/year

  • No setup fee

 Australia – $15/number/month or $144/number/year

  • No setup fee

User Satisfaction

Positive Social Media Mentions 41
Negative Social Media Mentions 1

We realize that when you make a decision to buy VoIP Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and The Real PBX reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with The Real PBX. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are The Real PBX pricing details?

The Real PBX Pricing Plans:

Free Trial

Toll-Free Number (Unlimited Minutes)

$20/number/month

Toll-Free Number (Minutes-Based)

$9/month

Local Number

$12/number/month

The Real PBX charges fees when your customers call you using international toll-free numbers or local numbers provided by the virtual PBX service. The fees vary based on the location of your business or the location of the calling devices you connected to the VoIP PBX phone system.

Here are pricing plans available to users in the US, Canada, UK, and Australia. Please refer to the official website of The Real PBX if you’re business is located in a different country or have branches across the globe.

Toll-Free Number

Unlimited Plan

  • Unlimited Minutes

USA/Canada – $20/number/month, $39/extension/month

UK Fixed Line – $10/number/month, $89/extension/month

UK Mobile – $10/number/month, $109/extension/month

Australia Fixed Line (international 1800 numbers) – $20/number/month, $109/extension/month

Australia Mobile (international 1800 numbers) – $20/number/month, $129/extension/month

Australia Fixed Line (international 1300 numbers) – $20/number/month, $81.75/extension/month

Australia Mobile (international 1300 numbers) – $20/number/month, $96.75/extension/month

Minutes-Based Plan

  • Incoming calls will ring the SIP or VoIP phone

USA/Canada

Starter

135 Minutes – $9/month

425 Minutes – $19/month

1100 Minutes – $34/month

1600 Minutes – $59/month

Medium

2,000 Minutes – $65/month

3,000 Minutes – $75/month

5,000 Minutes – $110/month

10,000 Minutes – $165/month

Large

20,000 Minutes – $298/month

30,000 Minutes – $390/month

50,000 Minutes – $560/month

100,000 Minutes – $1,000/month

High Volume – by quote

UK

Starter 

150 Minutes – $15/month

350 Minutes – $34/month

800 Minutes – $59/month

Medium

1,450 Minutes – $99/month

3,285 Minutes – $210/month

5,000 Minutes -$265/month

Large

10,000 Minutes – $500/month

15,000 Minutes – $660/month

20,000 Minutes -$780/month

High Volume – by quote

Australia (international 1800 numbers)

Starter

150 Minutes – $9/month

305 Minutes – $34/month

1,250 Minutes – $99/month

Medium

5,000 Minutes – $200/month

10,000 Minutes – $380/month

20,000 Minutes – $740/month

Large

50,000 Minutes – $1,800/month

100,000 Minutes – $3,400/month

High Volume – by quote

Australia (international 1300 numbers)

Starter

150 Minutes – $6.75/month

305 Minutes – $25.5/month

1,250 Minutes – $74.25/month

Medium

5,000 Minutes – $150/month

10,000 Minutes – $285/month

20,000 Minutes – $555/month

Large

50,000 Minutes – $1,2500/month

100,000 Minutes – $2,550/month

High Volume – by quote

Local Number

US – $12/number/month or $115/number/year

  • No setup fee

Canada – $13/number/month or $125/number/year

  • No setup fee

UK – $16/number/month or $154/number/year

  • No setup fee

 Australia – $15/number/month or $144/number/year

  • No setup fee

What integrations are available for The Real PBX?

The Real PBX integrates your VoIP PBX phone system with the following business applications:

  • Zoho CRM
  • Saleforce
  • SAP
  • Microsoft Dynamics
  • Hubspot
  • MailChimp
  • Social Media (e.g.,Facebook, LinkedIn, & Twitter)
  • Paypal
  • Sage
  • QuickBooks
  • Kayakp
  • Zendesk
  • Desk.com
  • Microsoft Office
  • Google Apps
  • Shopify
  • Slack
  • DocuSign
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Reviewed By Jenny Chang
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