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MiCloud Business Review

MiCloud Business
Our score: 8.9 User satisfaction: N/A

What is MiCloud Business?

Mitel MiCloud Business is an intuitive, unified, cloud-enabled collaboration and communications solution that gives small and medium-sized companies an efficient tool for calling and conference. Armed with display extensions, extensive VoIP calling, video chat, and an intuitive and easy to navigate dashboard, MiCloud lets you transfer, route, and manage calls immediately. It also comes with a fully capable CRM integration for companies where retention and growth of customers are key operational indicators.

You can break down organizational silos and enable efficient communications and correspondences with its superior VoIP capabilities, integrated softphone and mobile app, a comprehensive suite of collaboration features, and call direction and management capabilities. MiCloud Business also lessens integration headache for businesses that already have existing CRM platforms on their suite. It features more than 15 integrations with various CRM platforms, including Salesforce Sales Cloud Lightning, Zoho CRM, among others. With its powerful suite of collaboration, communication, and integration capabilities, you get a mobile and reliable tool for streamlining your correspondences anytime and anywhere.

Mitel MiCloud Business Essential Plan starts at $20.99 per user per month. It is cloud-hosted with native apps for Android and iOS. 

Overview of MiCloud Business Benefits

Mitel MiCloud Business makes call and correspondences a breeze for small and medium-sized companies. You get your hands on a comprehensive, cloud-enabled communications solution that streamlines all your communications. With its cutting-edge collaboration tools, you can:

Call and collaborate seamlessly

Send messages, key in calls, and communicate with team members through Mitel MiCloud Business’ powerful collaboration platform. The solution offers quick and handy tools for you to manage and initiate your correspondences. With its Contacts List dashboard, users can quickly search contacts without having to scroll too far or tag it. Users can also instantly click-to-call, message, or chat within the softphone platform, and video and voice communications are packed with all the buttons you need for an effortless correspondence, including basic mute and volume controls. Its web platform also gives powerful call routing functionality.  

Correspond anytime and anywhere

With Mitel MiCloud Business, you can quickly shift from its web portal to its native mobile applications. Its compact phone and collaboration features will help you make sure that you do not miss out on important business correspondences and high-stake coordination.

Harness CRM integrations at your disposal

Organizations need to care for and harness customer insights to thrive. This involves extensive PR, communications, analysis, documentation, and knowledge and information management. With Mitel MiCloud Business, you can farm and document customer interactions and build customer relationships that matter.  The solution also lets you fully integrate it to your existing CRM platform and gives you the capability to alter information from MiCloud Business to satisfy data consistencies.

Rake in the success through swift call deployment and management

With its comprehensive tools for call configuration, multimedia, and collaboration, you can swiftly address communication lapses and ensure that people have the right information they need to act effectively. It features an interactive management Portal that lets you manage users as well as deploy your teams more effectively.

Maximize insights for business growth

With Mitel MiCloud Business, you have access to a well-designed dashboard that shows insights on business performance. Quickly view visualized statistics and analytics for you to deploy your agents effectively and optimize operational excellence.

Overview of MiCloud Business Features

  • Local phone numbers
  • Unlimited local calls
  • Free/unlimited long distance calls in U.S> and Canada
  • Local number portability
  • Mobile twinning
  • Hot desking
  • Corporate auto attendant
  • Automatic transition between day/night routing
  • Customized music on hold
  • Voice mails
  • Email forwarding
  • Hunt/Ring groups
  • Audio conferencing
  • Interoffice 4-digit dialing
  • Localized E911
  • Call management and configuration
  • System speed dial
  • User speed dial
  • Direct page
  • Call recording
  • Call history
  • Outbound caller ID (name and number)

MiCloud Business Position In Our Categories

Knowing that companies have unique business demands, it is only sensible that they steer clear of selecting an all-in-one, ”best” software system. Needless to say, it is nearly futile to try to pinpoint such an app even among sought-after software systems. The correct step to do is to narrow down the several critical aspects that demand investigation including important features, budget, skill aptitude of staff members, organizational size, etc. Next, you must conduct the research to a full extent. Browse over some MiCloud Business review articles and scrutinize the other applications in your list in detail. Such all-encompassing research ensure you steer clear of ill-fitting applications and buy the one that delivers all the aspects you require business requires.

Position of MiCloud Business in our main categories:

TOP 20

MiCloud Business is one of the top 20 Communications Software products

MiCloud Business is also listed in the following subcategories:

It's crucial to realize that virtually no software in the VoIP Software category will be a perfect solution able to fulfill all the needs of various business types, sizes and industries. It may be a good idea to read a few MiCloud Business VoIP Software reviews first as some solutions can perform well exclusively in a very small set of applications or be designed with a really specific type of industry in mind. Others may work with an idea of being easy and intuitive and therefore lack complex elements desired by more experienced users. You can also come across services that cater to a large group of customers and give you a powerful feature toolbox, however that in most cases comes at a more expensive cost of such a service. Make sure you're aware of your needs so that you get a solution that provides all the features you look for.

How Much Does MiCloud Business Cost?

MiCloud Business Pricing Plans:

Free Trial

Essential

$20.99/user/month

Premier

$26.59/user/month

Elite

$38.49/user/month

MiCloud Business pricing is by quote based on the number of users and contact center options. Typical starting pricing is as follows:

Essentials ($20.99/user/month)

  • Unlimited minutes per month
  • PBX features
  • 8-party audio conferencing
  • 8-party video collaboration
  • 4-party web conferencing (desktop sharing)
  • Instant messaging
  • Softphone
  • Outlook and G Suite Integration
  • Business SMS
  • Connect Telephony for Microsoft
  • Mobile Apps
  • Admin portal
  • IVR
  • Call Routing
  • Inbound Call
  • Personal Agent Queueing
  • Reporting

Premier ($26.59/user/month)

  • All essential features
  • 25-party audio conferencing
  • 12-party video conferencing
  • 25-party web conferencing (desktop sharing)
  • Salesforce/CRM integration
  • Voicemail transcription
  • On-demand call recording
  • Skills and Agent Priority Routing
  • Callbacks
  • Outbound Dialer

Elite ($38.49/user/month)

  • All Premier features
  • 100-party audio conferencing
  • 24-party video conferencing
  • 100-party web conferencing (desktop sharing)
  • Always-On call recording
  • Archiving
  • Operator
  • Multimedia routing

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy VoIP Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and MiCloud Business reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with MiCloud Business. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are MiCloud Business pricing details?

MiCloud Business Pricing Plans:

Free Trial

Essential

$20.99/user/month

Premier

$26.59/user/month

Elite

$38.49/user/month

MiCloud Business pricing is by quote based on the number of users and contact center options. Typical starting pricing is as follows:

Essentials ($20.99/user/month)

  • Unlimited minutes per month
  • PBX features
  • 8-party audio conferencing
  • 8-party video collaboration
  • 4-party web conferencing (desktop sharing)
  • Instant messaging
  • Softphone
  • Outlook and G Suite Integration
  • Business SMS
  • Connect Telephony for Microsoft
  • Mobile Apps
  • Admin portal
  • IVR
  • Call Routing
  • Inbound Call
  • Personal Agent Queueing
  • Reporting

Premier ($26.59/user/month)

  • All essential features
  • 25-party audio conferencing
  • 12-party video conferencing
  • 25-party web conferencing (desktop sharing)
  • Salesforce/CRM integration
  • Voicemail transcription
  • On-demand call recording
  • Skills and Agent Priority Routing
  • Callbacks
  • Outbound Dialer

Elite ($38.49/user/month)

  • All Premier features
  • 100-party audio conferencing
  • 24-party video conferencing
  • 100-party web conferencing (desktop sharing)
  • Always-On call recording
  • Archiving
  • Operator
  • Multimedia routing

What integrations are available for MiCloud Business?

Outlook, G Suite, and CRM platforms such as Salesforce Sales Cloud Lightning Professional, Infusionsoft, Zoho CRM, SugarCRM, Oracle Sales Cloud, and help desk platforms such as Zendesk.

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Reviewed By Louie Andre
Page last modified
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