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MiCloud Business REVIEW

VoIP Software

No user reviews
USER SATISFACTION 99%
OUR SCORE 8.9

What is MiCloud Business?

Mitel MiCloud Business is an intuitive, unified, cloud-enabled collaboration and communications solution that gives small and medium-sized companies an efficient tool for calling and conference. Armed with display extensions, extensive VoIP calling, video chat, and an intuitive and easy to navigate dashboard, MiCloud lets you transfer, route, and manage calls immediately. It also comes with a fully capable CRM integration for companies where retention and growth of customers are key operational indicators.

You can break down organizational silos and enable efficient communications and correspondences with its superior VoIP capabilities, integrated softphone and mobile app, a comprehensive suite of collaboration features, and call direction and management capabilities. MiCloud Business also lessens integration headache for businesses that already have existing CRM platforms on their suite. It features more than 15 integrations with various CRM platforms, including Salesforce Sales Cloud Lightning, Zoho CRM, among others. With its powerful suite of collaboration, communication, and integration capabilities, you get a mobile and reliable tool for streamlining your correspondences anytime and anywhere.

Mitel MiCloud Business Essential Plan starts at $20.99 per user per month. It is cloud-hosted with native apps for Android and iOS. 

Overview of MiCloud Business Benefits

Mitel MiCloud Business makes call and correspondences a breeze for small and medium-sized companies. You get your hands on a comprehensive, cloud-enabled communications solution that streamlines all your communications. With its cutting-edge collaboration tools, you can:

Call and collaborate seamlessly

Send messages, key in calls, and communicate with team members through Mitel MiCloud Business’ powerful collaboration platform. The solution offers quick and handy tools for you to manage and initiate your correspondences. With its Contacts List dashboard, users can quickly search contacts without having to scroll too far or tag it. Users can also instantly click-to-call, message, or chat within the softphone platform, and video and voice communications are packed with all the buttons you need for an effortless correspondence, including basic mute and volume controls. Its web platform also gives powerful call routing functionality.  

Correspond anytime and anywhere

With Mitel MiCloud Business, you can quickly shift from its web portal to its native mobile applications. Its compact phone and collaboration features will help you make sure that you do not miss out on important business correspondences and high-stake coordination.

Harness CRM integrations at your disposal

Organizations need to care for and harness customer insights to thrive. This involves extensive PR, communications, analysis, documentation, and knowledge and information management. With Mitel MiCloud Business, you can farm and document customer interactions and build customer relationships that matter.  The solution also lets you fully integrate it to your existing CRM platform and gives you the capability to alter information from MiCloud Business to satisfy data consistencies.

Rake in the success through swift call deployment and management

With its comprehensive tools for call configuration, multimedia, and collaboration, you can swiftly address communication lapses and ensure that people have the right information they need to act effectively. It features an interactive management Portal that lets you manage users as well as deploy your teams more effectively.

Maximize insights for business growth

With Mitel MiCloud Business, you have access to a well-designed dashboard that shows insights on business performance. Quickly view visualized statistics and analytics for you to deploy your agents effectively and optimize operational excellence.

Overview of MiCloud Business Features

  • Local phone numbers
  • Unlimited local calls
  • Free/unlimited long distance calls in U.S> and Canada
  • Local number portability
  • Mobile twinning
  • Hot desking
  • Corporate auto attendant
  • Automatic transition between day/night routing
  • Customized music on hold
  • Voice mails
  • Email forwarding
  • Hunt/Ring groups
  • Audio conferencing
  • Interoffice 4-digit dialing
  • Localized E911
  • Call management and configuration
  • System speed dial
  • User speed dial
  • Direct page
  • Call recording
  • Call history
  • Outbound caller ID (name and number)

MiCloud Business Position In Our Categories

Position of MiCloud Business in our main categories:

20

MiCloud Business is one of the top 20 Communications Softwareproducts

20

MiCloud Business is one of the 20
Communications Software products


MiCloud Business is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#7 VoIP Software#6
Category:Position:
Call Center Software#7
VoIP Software#6

Since each company has specific business wants, it is advisable for them to abstain from searching for a one-size-fits-all ideal software system. Needless to say, it would be pointless to try to find such a system even among market-leading software platforms. The smart thing to do would be to jot down the various important factors that require consideration such as required features, finances, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some MiCloud Business reviews and check out each of the other solutions in your shortlist in detail. Such comprehensive homework can make certain you reject ill-fitting systems and zero in on the system that offers all the aspects you need for business success.

How Much Does MiCloud Business Cost?

MiCloud Business Pricing Plans:
Free trial
Essential
$20.99/user/month
Premier
$26.59/user/month
Elite
$38.49/user/month

MiCloud Business pricing is by quote based on the number of users and contact center options. Typical starting pricing is as follows:

Essentials ($20.99/user/month)

  • Unlimited minutes per month
  • PBX features
  • 8-party audio conferencing
  • 8-party video collaboration
  • 4-party web conferencing (desktop sharing)
  • Instant messaging
  • Softphone
  • Outlook and G Suite Integration
  • Business SMS
  • Connect Telephony for Microsoft
  • Mobile Apps
  • Admin portal
  • IVR
  • Call Routing
  • Inbound Call
  • Personal Agent Queueing
  • Reporting

Premier ($26.59/user/month)

  • All essential features
  • 25-party audio conferencing
  • 12-party video conferencing
  • 25-party web conferencing (desktop sharing)
  • Salesforce/CRM integration
  • Voicemail transcription
  • On-demand call recording
  • Skills and Agent Priority Routing
  • Callbacks
  • Outbound Dialer

Elite ($38.49/user/month)

  • All Premier features
  • 100-party audio conferencing
  • 24-party video conferencing
  • 100-party web conferencing (desktop sharing)
  • Always-On call recording
  • Archiving
  • Operator
  • Multimedia routing

User Satisfaction

We realize that when you make a decision to buy VoIP Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and MiCloud Business reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with MiCloud Business. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

32

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Quote-based
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING
  • TICKETS

What are MiCloud Business pricing details?

MiCloud Business Pricing Plans:
Free trial
Essential
$20.99/user/month
Premier
$26.59/user/month
Elite
$38.49/user/month

MiCloud Business pricing is by quote based on the number of users and contact center options. Typical starting pricing is as follows:

Essentials ($20.99/user/month)

  • Unlimited minutes per month
  • PBX features
  • 8-party audio conferencing
  • 8-party video collaboration
  • 4-party web conferencing (desktop sharing)
  • Instant messaging
  • Softphone
  • Outlook and G Suite Integration
  • Business SMS
  • Connect Telephony for Microsoft
  • Mobile Apps
  • Admin portal
  • IVR
  • Call Routing
  • Inbound Call
  • Personal Agent Queueing
  • Reporting

Premier ($26.59/user/month)

  • All essential features
  • 25-party audio conferencing
  • 12-party video conferencing
  • 25-party web conferencing (desktop sharing)
  • Salesforce/CRM integration
  • Voicemail transcription
  • On-demand call recording
  • Skills and Agent Priority Routing
  • Callbacks
  • Outbound Dialer

Elite ($38.49/user/month)

  • All Premier features
  • 100-party audio conferencing
  • 24-party video conferencing
  • 100-party web conferencing (desktop sharing)
  • Always-On call recording
  • Archiving
  • Operator
  • Multimedia routing

What integrations are available for MiCloud Business?

Outlook, G Suite, and CRM platforms such as Salesforce Sales Cloud Lightning Professional, Infusionsoft, Zoho CRM, SugarCRM, Oracle Sales Cloud, and help desk platforms such as Zendesk.

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