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Studio Creatio Enterprise Review

Studio Creatio Enterprise
Our score: 9.3 User satisfaction: N/A

What is Studio Creatio Enterprise?

Creatio Studio Enterprise is a business process management (BPM) solution that allows companies to accelerate their business processes. It is a low-code platform that eliminates complexities and design processes for specific business needs. Perfect for medium and large businesses, system integrators, and software developers, Creatio Studio Enterprise provides out-of-the-box and industry-specific solutions.

The software comes handy in implementing intelligent technologies to help your company accelerate routine operations. It exploits preconfigured solutions for sales, service, and marketing, and lets you build custom apps with the software’s low-code development capabilities.

Studio Creatio Enterprise also offers phone integration, voice over IP, intelligent routing, SMS, and scheduled callbacks. In addition, the software supports integration with social listening tools, ERP systems, and platforms for data integration and business analytics.

You can purchase Studio Creatio Enterprise in the pricing plan of your choice. The vendor offers sales, marketing, and service module plans that range from $25 per user per month to $850 per license.

Overview of Studio Creatio Enterprise Benefits

Capable BPM platform

Studio Creatio Enterprise is an end-to-end business process management solution suited for companies operating in sales, marketing, or services industry. Its features are aligned with all relevant management services, making it ideal for medium or large enterprises. Moreover, the software’s interface is highly-interactive and social network-resembling, allowing users to easily get used to the platform.

Ease of use

The software provides an intuitive dashboard that helps in disseminating information across your entire team. Important facts and details like sales management, accounting operations, lead generation, and customer service are also made easily accessible without requiring too much technical expertise.

Streamlined communication and file sharing

With Studio Creatio Enterprise, sales, marketing, and service departments are all placed in the same hub, making it easier for you to connect operations between departments. To minimize delays and errors on specific and ongoing tasks, file sharing and streamlined communication are enabled. The system utilizes a WYSIWYG process designer in its operations, which is what makes the platform brand-centric. 

Mobile compatibility

Studio Creatio Enterprise is fully compatible with mobile devices. This gives you access to the platform anywhere, anytime, and whenever you need it. This also means that you can modify and manage important processes even when you are not in the office. The main mobile application is fully customizable and synchronized with the server for a consistent look, but there is a separate specific field sales app where you can import your customer database, present products in a catalog, schedule meetings in a built-in calendar, and easily and quickly manage orders.

Variety of productivity tools

Studio Creatio Enterprise offers lead management tools, such as lead nurturing, demand segmentation, and behavior tracking. The software also provides design tools so you can create interesting and engaging campaigns. Inventory, billing, invoicing, and many other accountancy-related processes are also supported by the software.

Overview of Studio Creatio Enterprise Features

  • 360-degrees customer views
  • Lead management
  • Lead segmentation
  • Collaboration suite
  • Business process management
  • Best practices and opportunity management
  • Advanced customization
  • Open configuration
  • Visual process designer (WYSIWYG)
  • Dashboard analytics
  • On-premise and in-cloud deployment
  • Extensive API
  • Synchronized mobile app
  • Field sales app
  • File sharing and omnichannel communication
  • Case management

What Problems Will Studio Creatio Enterprise Solve?

Problem #1: Dynamic processes and frequent modifications

Within its business operations, company A interacts with its customers in several different ways, following a variety of processes to see what works best. The processes are dynamic and need to be modified frequently. So the ability to modify processes on the fly was absolutely crucial. The company’s selling process usually starts with a web inquiry, followed by the nurturing process as a prospect becomes a lead. It’s very important to constantly test different approaches to see which one allows to better convert leads to sales opportunities and eventually to happy customers. Studio Creatio Enterprise business process management engine was a tipping point in choosing this solution as it allowed the company to adjust processes quickly and easily. As a result, the time to close a deal shortened and conversion increased as best sales processes are implemented quickly within the organization.

Problem #2: Growing number of leads

The marketing department of company B is running multiple lead generation programs. As the company grows, the number of leads grow correspondingly. However, marketing specialists do not have the full picture of channels from which these leads come from and which activities are the most successful ones. Moreover, in order to properly evaluate all marketing channels and generate more leads of higher quality, they need to receive relevant information from their sales teams on how leads are converted into opportunities and closed deals. On the other hand, the sales team had no visibility over which channels generated serious ready-to-buy leads, not “tire-kickers,” or the journey the client took before he or she was reached by a sales rep. Another problem was the inability of the support team to share customer information with sales and do a better job of managing opportunities.

The issue is that every department used its own software, and the lack of integration between them did not allow sharing of information to ensure the comprehensive and transparent process of successful lead guidance through the funnel.

After implementing Studio Creatio Enterprise, all three departments successfully united their customer data. Now they can  track the complete customer journey, from acquisition to order and to ongoing customer maintenance, including repeat and cross-sales, as well as loyalty programs automation. This gave marketing a better understanding of which channels to use to generate better leads, sales receive timely information on the full history of lead behavior to better personalize communications and close more deals. The customer support team now better understands all client needs to deliver excellent personalized customer service. The customer provides his details and describes his need only once, without the necessity to repeat this information to representatives from various departments.

In addition, alignment of marketing, sales, and service apps on a single platform allowed to build dynamic cross-cutting processes for lead routing through the funnel, which is transparent for every department involved in this process and gives understanding on who and when has to take actions and what these actions should be in order to have a successful deal and a happy customer.

Problem #3: Improving staff productivity

A certain B2B telemarketing agency works on behalf of B2B clients. For their sales machine to be effective, they needed to improve the productivity of their staff. As the pace of technological change is always increasing, the agency had a clear vision to remain competitive in this environment. To keep its leadership ranking, the agency needs to embrace technology change very rapidly.

In order to increase staff productivity, the company was looking for a solution with improved data visibility, accessibility, management, and process automation. Focusing on these measures would reduce agents’ time on performing routine, manual tasks and spend more time with the customer, having detailed information on hand.

With Studio Creatio Enterprise, agents were introduced to a robust and intuitive interface, which automated their routine, manual workload. Guiding managers through the reference process framework, Studio Creatio Enterprise’s smart contextual interface displays only relevant functions and information, helping them stay focused on critical information and suggesting the next steps needed for the best results. Adding CRM features to the solution gave agents a 360-degree view of their campaign targets and ongoing results. The system also stores a complete customer history of all communications.

As a result, with a CRM+BPM solution from Studio Creatio Enterprise, the company managed to increase time spent actually on calling customers (by reducing data entry time) and therefore, complete campaigns quicker, reduced staff churns due to increased productivity, improved account management, and reporting. Studio Creatio Enterprise’s simplified and intuitive interface allowed the company to make the switch to the new system quickly and easily, as the time for agents training was minimal.

Awards & Quality Certificates

This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.
An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Studio Creatio Enterprise Position In Our Categories

Since businesses have distinct business-related demands, it is only logical they abstain from deciding on an all-in-one, ”best” software product. Still, it would be difficult to come across such an app even among well-known software systems. The efficient thing to undertake can be to shortlist the various chief aspects which entail examination including important features, packages, technical skill capability of staff members, organizational size, etc. The second step is, you must perform the research through and through. Go over these Studio Creatio Enterprise review articles and check out the other applications in your list in detail. Such well-rounded research makes sure you stay away from unfit apps and subscribe to the system which provides all the function you require business requires.

Position of Studio Creatio Enterprise in our main categories:

TOP 1

Studio Creatio Enterprise is top 1 Business Process Management Software product

TOP 3

Studio Creatio Enterprise is one of the 3 Workflow Management Software products

If you are considering Studio Creatio Enterprise it may also be beneficial to investigate other subcategories of Business Process Management Software listed in our base of B2B software reviews.

It is crucial to keep in mind that hardly any software in the Business Process Management Software category is going to be an ideal solution that can match all the requirements of all company types, sizes and industries. It may be a good idea to read a few Studio Creatio Enterprise Business Process Management Software reviews first as certain software may perform well just in a very small set of applications or be designed with a very specific type of industry in mind. Others might function with an intention of being easy and intuitive and therefore lack advanced features desired by more experienced users. You can also come across services that cater to a wide group of customers and give you a complex feature base, however that usually comes at a more significant price of such a software. Be certain that you're aware of your needs so that you get a software that offers specifically the elements you look for.

How Much Does Studio Creatio Enterprise Cost?

Studio Creatio Enterprise Pricing Plans:

Free Trial

Sales Module Team Package

$25/user/month

Sales Module Commerce Package

$30/user/month

Sales Module Enterprise Package (cloud)

$50/user/month

Sales Module Enterprise Package (on-site)

$850/user

Marketing Module Active Contact Package

$27/1000 active contacts/month

Marketing Module User License Cloud

$50/user/month

Marketing Module User License On-site

$850 per license/lifetime

Service Module Customer Center Cloud

$35/user/month

Service Module Customer Center On-site

$600 per user

Service Enterprise Package Cloud

$50/user/month

Service Enterprise Package On-site

$850/user

Studio Creatio Enterprise offers several pricing packages. Pricing plans for sales, marketing, and service modules are available. There is also an option to integrate all three modules into a single CRM bundle. The vendor provides an online calculator on their website so you can calculate the total price of the product, or you can get in touch with the vendor who will provide you with an estimate. With the software’s free trial version, you can try out all the key features of the software.

Here are the available packages:

Pricing for Sales Module

Team Package – $25/user/month (cloud)

  • For small and medium businesses with direct sales teams
  • Out-of-the-box process for opportunity management: from lead to contract

Commerce Package – $30/user/month (cloud)

  • For e-commerce
  • A complete set of tools for short sales cycle and e-commerce

Enterprise Package – $50/user/month (cloud) or $850/user (on-site)

  • For medium and large enterprises to manage multiple sales channels including field force, wholesale distribution, e-commerce, and POS.
  • Sophisticated tools to manage all sales channels: direct and channel sales, e-commerce, field sales and POS.

Pricing for Marketing Module

Active Contact Package

  • Cloud – $27 (1,000 active contacts/month billed annually)
  • Active contact is included in one or more campaigns within a 12-month period
  • Up to 365 emails per year can be sent to one active contact
  • Custom pricing with the purchase of 50,000+ active contacts

User License

  • Cloud – $50/user/month billed annually
  • On-site – $850 per license/lifetime
  • With the purchase of 1,000 active contacts, the first license is free

Pricing for Service Module

Customer Center Package

  • Cloud – $35/user/month
  • On-site – $600 per user
  • For companies looking to automate helpdesk and contact center operations
  • A set of tools to deliver excellent customer service and manage omnichannel communications

Service Enterprise Package

  • Cloud – $50/user/month
  • On-site – $850 per user
  • For medium and large businesses struggling to automate internal and external service processes, including ITIL processes.
  • Sophisticated tools to manage a complete service cycle, and provide exceptional service and support to customers and internal users.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Business Process Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Studio Creatio Enterprise reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Studio Creatio Enterprise. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Studio Creatio Enterprise pricing details?

Studio Creatio Enterprise Pricing Plans:

Free Trial

Sales Module Team Package

$25/user/month

Sales Module Commerce Package

$30/user/month

Sales Module Enterprise Package (cloud)

$50/user/month

Sales Module Enterprise Package (on-site)

$850/user

Marketing Module Active Contact Package

$27/1000 active contacts/month

Marketing Module User License Cloud

$50/user/month

Marketing Module User License On-site

$850 per license/lifetime

Service Module Customer Center Cloud

$35/user/month

Service Module Customer Center On-site

$600 per user

Service Enterprise Package Cloud

$50/user/month

Service Enterprise Package On-site

$850/user

Studio Creatio Enterprise offers several pricing packages. Pricing plans for sales, marketing, and service modules are available. There is also an option to integrate all three modules into a single CRM bundle. The vendor provides an online calculator on their website so you can calculate the total price of the product, or you can get in touch with the vendor who will provide you with an estimate. With the software’s free trial version, you can try out all the key features of the software.

Here are the available packages:

Pricing for Sales Module

Team Package – $25/user/month (cloud)

  • For small and medium businesses with direct sales teams
  • Out-of-the-box process for opportunity management: from lead to contract

Commerce Package – $30/user/month (cloud)

  • For e-commerce
  • A complete set of tools for short sales cycle and e-commerce

Enterprise Package – $50/user/month (cloud) or $850/user (on-site)

  • For medium and large enterprises to manage multiple sales channels including field force, wholesale distribution, e-commerce, and POS.
  • Sophisticated tools to manage all sales channels: direct and channel sales, e-commerce, field sales and POS.

Pricing for Marketing Module

Active Contact Package

  • Cloud – $27 (1,000 active contacts/month billed annually)
  • Active contact is included in one or more campaigns within a 12-month period
  • Up to 365 emails per year can be sent to one active contact
  • Custom pricing with the purchase of 50,000+ active contacts

User License

  • Cloud – $50/user/month billed annually
  • On-site – $850 per license/lifetime
  • With the purchase of 1,000 active contacts, the first license is free

Pricing for Service Module

Customer Center Package

  • Cloud – $35/user/month
  • On-site – $600 per user
  • For companies looking to automate helpdesk and contact center operations
  • A set of tools to deliver excellent customer service and manage omnichannel communications

Service Enterprise Package

  • Cloud – $50/user/month
  • On-site – $850 per user
  • For medium and large businesses struggling to automate internal and external service processes, including ITIL processes.
  • Sophisticated tools to manage a complete service cycle, and provide exceptional service and support to customers and internal users.

What integrations are available for Studio Creatio Enterprise?

With an open configuration and extensive API, Studio Creatio Enterprise can be integrated with most third-party applications including the following:

  • Twitter
  • Facebook
  • Google Contacts
  • Google Calendars
  • LDAP
  • IMAP
  • MS Exchange
  • Google Maps
  • OpenStreetMap
  • MailChimp/Mandrill
  • SmartCloud Connect
  • Microsoft Office Applications
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