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Support Hero Review

Support Hero
Our score: 7.7 User satisfaction: N/A

What is Support Hero?

Support Hero is an in-app knowledgebase that educates your users for you to receive fewer support tickets. It places learning resources exactly where users might need them to ensure they receive help at the right time. This way, you can maximize your help center content.

Also, Support Hero lets you know what users often require aid for. Apart from that, the solution informs you when your resources help or not. With the data the platform provides, you can create better support content and improve your help center.

Furthermore, Support Hero can integrate with a variety of support solutions. With these connections, you can use your existing knowledge bases to assist your users and to gather insights within minutes.

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Overview of Support Hero Benefits

Advanced Support Analytics

With Support Hero, you can identify the most common help that users require. On top of that, the platform can tell you when your search articles helped and when they failed to aid users. Through the analytics the solution provides, you can create articles that address the issues your users encounter and improve your help center overall.

Contextualized Assistance

To aid your users in discovering your program’s features and their benefits, you have to place help where they are needed. Support Hero assists you in doing that with its contextual help element. This allows you to configure which support materials appear when users are employing or hovering over a component of your application. As such, they can find out more about the feature they want to use immediately to maximize them.

Helpdesk Integration

If you have an existing knowledge base, you can gain insights from it immediately. That is because Support Hero can connect with your favorite platforms like Salesforce Desk, Zendesk, and UserVoice. This way, you can discover how well your help articles are assisting your user base.

Smart Contact Form

Often, users send support tickets for the most common issues that you have self-service materials for. That is why Support Hero integrates smart features with your contact form. This means that before they send a query to your support team, users are prompted to check your knowledge base first. The contact form also assists you in qualifying support requests as they are sent to ensure the provision of fast and efficient assistance.

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Overview of Support Hero Features

  • Knowledgebase Building
  • Advanced Support Analytics
  • Search Queries Statistics
  • Contextualized Resources
  • Helpdesk Solution Integration
  • Smart Contact Form
  • Support Request Qualification
  • Help Center Embed

Support Hero Position In Our Categories

Keeping in mind businesses have distinct business wants, it is practical they avoid subscribing to a one-size-fits-all, “perfect” software product. Just the same, it would be almost impossible to discover such a software system even among sought-after software systems. The practicable thing to undertake would be to jot down the different major aspects that necessitate analysis including crucial features, budget, skill aptitude of staff members, organizational size, etc. The second step is, you should conduct the research through and through. Browse over some Support Hero reviews and explore the other software products in your shortlist more closely. Such detailed product investigation can make sure you circumvent poorly fit software products and buy the one which includes all the aspects your company requires in sustaining growth.

Position of Support Hero in our main categories:

TOP 100

Support Hero is one of the top 100 Knowledge Management Software products

If you are interested in Support Hero it might also be beneficial to analyze other subcategories of Knowledge Management Software listed in our base of SaaS software reviews.

There are trendy and widely used applications in each software group. But are they necessarily the best fit for your enterprise’s specific requirements? A market-leading software application may have thousands of users, but does it provide what you require? For this reason, do not blindly shell out for popular systems. Read at least a few Support Hero Knowledge Management Software reviews and consider the elements that you wish to have in the software such as the cost, main functionality, available integrations etc. Then, select a few systems that fit your wants. Try out the free trials of these platforms, read online opinions, get clarifications from the vendor, and do your research meticulously. This in-depth groundwork is sure to help you select the finest software solution for your company’s special wants.

How Much Does Support Hero Cost?

Support Hero Pricing Plans:

Free Trial

Small

$49.00/month

Medium

$99.00/month

Large

$199.00/month

Enterprise

Contact vendor

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What are Support Hero pricing details?

Support Hero Pricing Plans:

Free Trial

Small

$49.00/month

Medium

$99.00/month

Large

$199.00/month

Enterprise

Contact vendor

Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.

Small – $49.00/month or $39.00/month/annual billing

  • 1 Admin
  • 1 Language
  • Unlimited Articles
  • Advanced Analytics (7 Days Only)
  • Basic Customization
  • Help Center
  • Knowledgebase
  • Business Hours Support

Medium – $99.00/month or $79.00/month/annual billing

  • All Small Features
  • 3 Admins
  • 2 Languages
  • Unlimited Advanced Analytics
  • Advanced Customization
  • Drift Integration
  • Freshchat Integration
  • Zendesk Chat Integration
  • Support Ticket Deflection
  • Rich Media Support

Large – $199.00/month or $159.00/month/annual billing

  • All Medium Features
  • 8 Admins
  • 4 Languages
  • Kissmetrics Integration
  • Priority Support

Enterprise – request pricing information

  • All Large Features
  • Unlimited Admins
  • Unlimited Languages
  • Salesforce Integration
  • Segment Integration

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We are aware that when you choose to get a Knowledge Management Software it’s vital not only to find out how professionals rank it in their reviews, but also to check whether the actual people and enterprises that purchased these solutions are actually content with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Support Hero reviews across a vast range of social media sites. The data is then featured in a simple to understand way revealing how many clients had positive and negative experience with Support Hero. With that information at hand you should be prepared to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Support Hero?

Support Hero has direct integrations with a wide variety of support solutions. The following are only a few examples:

  • Salesforce Desk
  • Zendesk
  • Zendesk Chat
  • Freshdesk
  • UserVoice
  • Intercom
  • Salesforce
  • Segment
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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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