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Support Hero Review

Support Hero
Our score: 7.7 User satisfaction: N/A

What is Support Hero?

Support Hero is an in-app knowledgebase that educates your users for you to receive fewer support tickets. It places learning resources exactly where users might need them to ensure they receive help at the right time. This way, you can maximize your help center content.

Also, Support Hero lets you know what users often require aid for. Apart from that, the solution informs you when your resources help or not. With the data the platform provides, you can create better support content and improve your help center.

Furthermore, Support Hero can integrate with a variety of support solutions. With these connections, you can use your existing knowledge bases to assist your users and to gather insights within minutes.

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Overview of Support Hero Benefits

Advanced Support Analytics

With Support Hero, you can identify the most common help that users require. On top of that, the platform can tell you when your search articles helped and when they failed to aid users. Through the analytics the solution provides, you can create articles that address the issues your users encounter and improve your help center overall.

Contextualized Assistance

To aid your users in discovering your program’s features and their benefits, you have to place help where they are needed. Support Hero assists you in doing that with its contextual help element. This allows you to configure which support materials appear when users are employing or hovering over a component of your application. As such, they can find out more about the feature they want to use immediately to maximize them.

Helpdesk Integration

If you have an existing knowledge base, you can gain insights from it immediately. That is because Support Hero can connect with your favorite platforms like Salesforce Desk, Zendesk, and UserVoice. This way, you can discover how well your help articles are assisting your user base.

Smart Contact Form

Often, users send support tickets for the most common issues that you have self-service materials for. That is why Support Hero integrates smart features with your contact form. This means that before they send a query to your support team, users are prompted to check your knowledge base first. The contact form also assists you in qualifying support requests as they are sent to ensure the provision of fast and efficient assistance.

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Overview of Support Hero Features

  • Knowledgebase Building
  • Advanced Support Analytics
  • Search Queries Statistics
  • Contextualized Resources
  • Helpdesk Solution Integration
  • Smart Contact Form
  • Support Request Qualification
  • Help Center Embed

Support Hero Position In Our Categories

Because businesses have distinctive business demands, it is only wise they abstain from preferring a one-size-fits-all, ideal business program. At any rate, it is hard to come across such an app even among sought-after software solutions. The practical step to do can be to set down the numerous significant aspects which necessitate analysis including major features, costing, technical skill levels of staff members, business size, etc. The second step is, you must do the product research exhaustively. Go over these Support Hero reviews and look over the other software programs in your shortlist in detail. Such detailed product research ascertain you keep away from ill-fitting apps and select the one that delivers all the benefits your company requires in growing the business.

Position of Support Hero in our main categories:

TOP 100

Support Hero is one of the top 100 Knowledge Management Software products

If you are considering Support Hero it might also be a good idea to analyze other subcategories of Knowledge Management Software collected in our base of SaaS software reviews.

Every company has different requirements and requires a system that can be personalized for their size, type of employees and buyers, and the specific industry they are in. For these reasons, no software can provide perfect features off-the-shelf. When you search a software product, first be sure what you need it for. Read some Support Hero Knowledge Management Software reviews and ask yourself do you desire basic functionality or do you require complex tools? Are there any industry-specific features that you are searching for? Obtain the answers to these queries to aid your search. There are plenty of aspects that you need to reflect on and these include your finances, particular business requirements, your company size, integration needs etc. Take your time, try out a few free trials, and finally zero in on the system that offers all that you want to improve your firm competence and productivity.

How Much Does Support Hero Cost?

Support Hero Pricing Plans:

Free Trial

Small

$49.00/month

Medium

$99.00/month

Large

$199.00/month

Enterprise

Contact vendor

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What are Support Hero pricing details?

Support Hero Pricing Plans:

Free Trial

Small

$49.00/month

Medium

$99.00/month

Large

$199.00/month

Enterprise

Contact vendor

Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.

Small – $49.00/month or $39.00/month/annual billing

  • 1 Admin
  • 1 Language
  • Unlimited Articles
  • Advanced Analytics (7 Days Only)
  • Basic Customization
  • Help Center
  • Knowledgebase
  • Business Hours Support

Medium – $99.00/month or $79.00/month/annual billing

  • All Small Features
  • 3 Admins
  • 2 Languages
  • Unlimited Advanced Analytics
  • Advanced Customization
  • Drift Integration
  • Freshchat Integration
  • Zendesk Chat Integration
  • Support Ticket Deflection
  • Rich Media Support

Large – $199.00/month or $159.00/month/annual billing

  • All Medium Features
  • 8 Admins
  • 4 Languages
  • Kissmetrics Integration
  • Priority Support

Enterprise – request pricing information

  • All Large Features
  • Unlimited Admins
  • Unlimited Languages
  • Salesforce Integration
  • Segment Integration

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We know that when you choose to purchase a Knowledge Management Software it’s crucial not only to find out how professionals rank it in their reviews, but also to find out whether the actual people and companies that purchased these solutions are indeed happy with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Support Hero reviews across a broad range of social media sites. The data is then displayed in an easy to understand way showing how many people had positive and negative experience with Support Hero. With that information at your disposal you will be ready to make an informed business choice that you won’t regret.

Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Support Hero?

Support Hero has direct integrations with a wide variety of support solutions. The following are only a few examples:

  • Salesforce Desk
  • Zendesk
  • Zendesk Chat
  • Freshdesk
  • UserVoice
  • Intercom
  • Salesforce
  • Segment
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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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