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Support Hero Review
What is Support Hero?
Support Hero is an in-app knowledgebase that educates your users for you to receive fewer support tickets. It places learning resources exactly where users might need them to ensure they receive help at the right time. This way, you can maximize your help center content.
Also, Support Hero lets you know what users often require aid for. Apart from that, the solution informs you when your resources help or not. With the data the platform provides, you can create better support content and improve your help center.
Furthermore, Support Hero can integrate with a variety of support solutions. With these connections, you can use your existing knowledge bases to assist your users and to gather insights within minutes.
Show MoreOverview of Support Hero Benefits
Advanced Support Analytics
With Support Hero, you can identify the most common help that users require. On top of that, the platform can tell you when your search articles helped and when they failed to aid users. Through the analytics the solution provides, you can create articles that address the issues your users encounter and improve your help center overall.
Contextualized Assistance
To aid your users in discovering your program’s features and their benefits, you have to place help where they are needed. Support Hero assists you in doing that with its contextual help element. This allows you to configure which support materials appear when users are employing or hovering over a component of your application. As such, they can find out more about the feature they want to use immediately to maximize them.
Helpdesk Integration
If you have an existing knowledge base, you can gain insights from it immediately. That is because Support Hero can connect with your favorite platforms like Salesforce Desk, Zendesk, and UserVoice. This way, you can discover how well your help articles are assisting your user base.
Smart Contact Form
Often, users send support tickets for the most common issues that you have self-service materials for. That is why Support Hero integrates smart features with your contact form. This means that before they send a query to your support team, users are prompted to check your knowledge base first. The contact form also assists you in qualifying support requests as they are sent to ensure the provision of fast and efficient assistance.
Show MoreOverview of Support Hero Features
- Knowledgebase Building
- Advanced Support Analytics
- Search Queries Statistics
- Contextualized Resources
- Helpdesk Solution Integration
- Smart Contact Form
- Support Request Qualification
- Help Center Embed
Support Hero Position In Our Categories
Keeping in mind businesses have distinct business-related needs, it is only wise they avoid picking an all-in-one, ”best” software system. Having said that, it would be hard to pinpoint such an app even among branded software systems. The sensible thing to do is to take note of the numerous chief functions that entail investigation like essential features, price plans, technical skill capability of staff, company size, etc. Thereafter, you should double down on the product research to a full extent. Read some Support Hero evaluations and scrutinize each of the software solutions in your shortlist in detail. Such detailed product investigation ascertain you weed out unsuitable applications and subscribe to the system which includes all the tools your business requires.
Position of Support Hero in our main categories:
TOP
100
Support Hero is one of the top 100 Knowledge Management Software products
If you are interested in Support Hero it may also be sensible to check out other subcategories of Knowledge Management Software collected in our base of B2B software reviews.
Organizations have different wants and requirements and no software application can be ideal in such a scenario. It is pointless to try to find a perfect out-of-the-box software app that meets all your business needs. The smart thing to do would be to modify the system for your specific needs, worker skill levels, budget, and other elements. For these reasons, do not hurry and pay for well-publicized leading systems. Though these may be widely used, they may not be the best fit for your particular needs. Do your homework, look into each short-listed system in detail, read a few Support Hero Knowledge Management Software reviews, call the seller for clarifications, and finally choose the application that provides what you need.
How Much Does Support Hero Cost?
Support Hero Pricing Plans:
Free Trial
Small
$49.00/month
Medium
$99.00/month
Large
$199.00/month
Enterprise
Contact vendor
What are Support Hero pricing details?
Support Hero Pricing Plans:
Free Trial
Small
$49.00/month
Medium
$99.00/month
Large
$199.00/month
Enterprise
Contact vendor
Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.
Small – $49.00/month or $39.00/month/annual billing
- 1 Admin
- 1 Language
- Unlimited Articles
- Advanced Analytics (7 Days Only)
- Basic Customization
- Help Center
- Knowledgebase
- Business Hours Support
Medium – $99.00/month or $79.00/month/annual billing
- All Small Features
- 3 Admins
- 2 Languages
- Unlimited Advanced Analytics
- Advanced Customization
- Drift Integration
- Freshchat Integration
- Zendesk Chat Integration
- Support Ticket Deflection
- Rich Media Support
Large – $199.00/month or $159.00/month/annual billing
- All Medium Features
- 8 Admins
- 4 Languages
- Kissmetrics Integration
- Priority Support
Enterprise – request pricing information
- All Large Features
- Unlimited Admins
- Unlimited Languages
- Salesforce Integration
- Segment Integration
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you decide to buy a Knowledge Management Software it’s crucial not only to see how experts evaluate it in their reviews, but also to find out if the actual people and companies that purchased this software are indeed happy with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Support Hero reviews across a vast range of social media sites. The data is then presented in a simple to understand form revealing how many customers had positive and negative experience with Support Hero. With that information available you will be equipped to make an informed buying choice that you won’t regret.
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Support Hero?
Support Hero has direct integrations with a wide variety of support solutions. The following are only a few examples:
- Salesforce Desk
- Zendesk
- Zendesk Chat
- Freshdesk
- UserVoice
- Intercom
- Salesforce
- Segment
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