TOPdesk Review
What is TOPdesk?
TOPdesk is a service desk software that merges a user-friendly platform with the expertise of in-house professionals. The no-code platform, featuring over 500 integrations, adapts to diverse team requirements, fostering smooth collaboration across departments. Its versatility allows easy addition of features, ensuring a seamless integration process.
With TOPdesk, teams experience a swift go-live within weeks, not months, guaranteeing ROI within six months of tool investment. In addition to this expedited onboarding process, the pricing is upfront and reasonable, providing clarity without any additional or hidden costs. Companies looking for an all-inclusive and affordable service management solution can rely on TOPdesk, built on an acknowledged global service framework based on ITIL principles.
By gradually improving service delivery, TOPdesk enables many enterprises to achieve their goals. Its global service standards, flexible platform, quick deployment, and transparent pricing make it an invaluable tool for teams striving to maximize operational efficiency.
Show MoreOverview of TOPdesk Benefits
Global Service Framework
Built on global ITIL concepts, TOPdesk ensures standardized service management. This recognized framework enhances efficiency, offering a reliable foundation for consistent and streamlined operations worldwide. ITIL has many benefits, such as providing input for process improvements and addressing service delivery issues. Additionally, it introduces a universal terminology, ensuring alignment between service providers and customers for seamless collaboration.
Transparent Pricing Structure
TOPdesk provides transparent, affordable pricing, ensuring organizations pay only for their chosen plan, features, and consultancy hours. Inclusive onboarding adds value, facilitating a smooth transition without hidden fees. This straightforward method fits with TOPdesk’s drive to dependable and cost-effective service management, which confidently lets budgeting for business optimization occur.
Responsive Customer Support
Receive dedicated support from an in-house team genuinely invested in your success. Engage with the Sales team or 24/5 Support team, and experience guidance from real people committed to ensuring your satisfaction and goal achievement. This responsive customer support underscores a commitment to a personalized and positive experience throughout the TOPdesk journey, prioritizing success from initial engagement to ongoing support.
Quick and Easy Setup
Experience a quick implementation with TOPdesk – go live in weeks, not months. The out-of-the-box software ensures a hassle-free setup, providing the best value for your investment. With TOPdesk, you avoid developers needing to handle complex configurations, streamlining the process and letting you maximize efficiency quickly and effortlessly.
Show MoreOverview of TOPdesk Features
- Incident Management
- Asset Management
- Change Management
- Knowledge Management
- Problem Management
- Operations Management
- Project Management
- Data Overview & Reports
- Sandbox Environment
- Service Level and Contract Oversight
- Yearly Health Assessment
- Service Uptime Assurance
- Feedback Module
- User Self-Help
- Live chat
- Webshop
What Problems Will TOPdesk Solve?
Problem #1: Heavy IT Workload
Solution: Smaller IT teams struggle with routine tasks, leading to overload. Human oversight becomes challenging for teams supporting large staff and external users. Implementing TOPdesk streamlines IT workflows by automating over 50% of repetitive tasks. It directs tasks swiftly, reducing resolution time and enhancing overall efficiency.
This streamlined process allows IT teams to focus on strategic initiatives, fostering innovation within the company. Additionally, the enhanced efficiency contributes to improved user satisfaction and a more agile response to evolving business needs.
Problem #2: Disjointed Service Management
Solution: Service desks struggle with disparate systems for user support, ticket tracking, and data collection, leading to complexity. TOPdesk offers a cost-effective, scalable solution integrating change, project, incident, and asset management.
This simplifies service desk operations, ensuring smooth company-wide collaboration and heightened operational efficiency. With a modest investment, TOPdesk simplifies processes and enhances overall productivity for service desk teams.
Problem #3: Interdepartmental Disconnection
Solution: Multiple departments in medium-sized companies lack integrated systems, causing disjointed internal processes due to budget constraints for custom-made solutions. TOPDesk’s extensive experience includes seamlessly integrating Finance, HR, customer/staff services, and more.
By funneling tasks, offering solid reporting, and overseeing service incidents, the tool eliminates interdepartmental silos. This approach caters to varying departmental needs, fostering connectivity despite differing requirements.
Awards & Quality Certificates
TOPdesk Position In Our Categories
Keeping in mind companies have specific business-related wants, it is sensible that they avoid buying a one-size-fits-all, ”best” software product. Nonetheless, it would be difficult to come across such a software solution even among popular software solutions. The efficient thing to do can be to narrow down the several chief factors that necessitate analysis such as major features, packages, technical skill aptitude of staff, business size, etc. The second step is, you must double down on the research thoroughly. Go over these TOPdesk evaluations and check out the other software systems in your shortlist in detail. Such detailed product research ascertains you take out poorly fit applications and buy the one which includes all the function your business requires to achieve growth.
Position of TOPdesk in our main categories:
There are well-liked and widely used applications in each software category. But are they automatically the best fit for your company’s special requirements? A popular software product may have thousands of subscribers, but does it provide what you require? For this reason, do not blindly invest in popular systems. Read at least a few TOPdesk Service Desk Software reviews and consider the elements that you want in the software such as the cost, main functionality, available integrations etc. Then, shortlist a few systems that fit your needs. Try out the free trials of these products, read online reviews, get explanations from the vendor, and do your homework meticulously. This profound research is sure to aid you select the best software solution for your company’s unique requirements.
How Much Does TOPdesk Cost?
TOPdesk Pricing Plans:
Free Trial
Essential
Contact vendor
Engaged
Contact vendor
Excellent
Contact vendor
What are TOPdesk pricing details?
TOPdesk Pricing Plans:
Free Trial
Essential
Contact vendor
Engaged
Contact vendor
Excellent
Contact vendor
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
Essential – By quote
- User Self-Help
- Data Overview & Reports
- Knowledge Management
- Incident Management
- Asset Management
- Sandbox Environment
Engaged – By quote
- Everything in the Essential Plan +
- Problem Management
- Operations Management
- Change Management
- Service Level and Contract Oversight
- Feedback Module
Excellent – By quote
- Everything in the Engaged Plan +
- Yearly Health Assessment
- Service Uptime Assurance
- Project Management
- Five-Day Support
- Live Chat
- Webshop
User Satisfaction
Positive Social Media Mentions
266
Negative Social Media Mentions
24
We realize that when you make a decision to get a Service Desk Software it’s vital not only to see how professionals rank it in their reviews, but also to check if the actual clients and companies that use these solutions are indeed content with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and TOPdesk reviews across a broad array of social media sites. The data is then presented in an easy to digest form indicating how many users had positive and negative experience with TOPdesk. With that information at your disposal you should be ready to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
- Open API
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for TOPdesk?
TOPdesk integrates with various business systems and applications, including:
- Microsoft Intune
- Microsoft Azure
- Clicksign
- Versio.io
- SMS notifications
- Power BI
- Oracle
- ZigiOps: Jira, Azure, Dynatrace, OpsBridge
- Ebbot AI Chatbot
- Intrafind
- NIVO Identity Management
- ROGER365.io
- Microsoft Teams
- ServiceNow
- Zendesk
- Jira
- Trello
- TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
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