TOPdesk Review
What is TOPdesk?
TOPdesk is a service desk software that merges a user-friendly platform with the expertise of in-house professionals. The no-code platform, featuring over 500 integrations, adapts to diverse team requirements, fostering smooth collaboration across departments. Its versatility allows easy addition of features, ensuring a seamless integration process.
With TOPdesk, teams experience a swift go-live within weeks, not months, guaranteeing ROI within six months of tool investment. In addition to this expedited onboarding process, the pricing is upfront and reasonable, providing clarity without any additional or hidden costs. Companies looking for an all-inclusive and affordable service management solution can rely on TOPdesk, built on an acknowledged global service framework based on ITIL principles.
By gradually improving service delivery, TOPdesk enables many enterprises to achieve their goals. Its global service standards, flexible platform, quick deployment, and transparent pricing make it an invaluable tool for teams striving to maximize operational efficiency.
Show MoreOverview of TOPdesk Benefits
Global Service Framework
Built on global ITIL concepts, TOPdesk ensures standardized service management. This recognized framework enhances efficiency, offering a reliable foundation for consistent and streamlined operations worldwide. ITIL has many benefits, such as providing input for process improvements and addressing service delivery issues. Additionally, it introduces a universal terminology, ensuring alignment between service providers and customers for seamless collaboration.
Transparent Pricing Structure
TOPdesk provides transparent, affordable pricing, ensuring organizations pay only for their chosen plan, features, and consultancy hours. Inclusive onboarding adds value, facilitating a smooth transition without hidden fees. This straightforward method fits with TOPdesk’s drive to dependable and cost-effective service management, which confidently lets budgeting for business optimization occur.
Responsive Customer Support
Receive dedicated support from an in-house team genuinely invested in your success. Engage with the Sales team or 24/5 Support team, and experience guidance from real people committed to ensuring your satisfaction and goal achievement. This responsive customer support underscores a commitment to a personalized and positive experience throughout the TOPdesk journey, prioritizing success from initial engagement to ongoing support.
Quick and Easy Setup
Experience a quick implementation with TOPdesk – go live in weeks, not months. The out-of-the-box software ensures a hassle-free setup, providing the best value for your investment. With TOPdesk, you avoid developers needing to handle complex configurations, streamlining the process and letting you maximize efficiency quickly and effortlessly.
Show MoreOverview of TOPdesk Features
- Incident Management
- Asset Management
- Change Management
- Knowledge Management
- Problem Management
- Operations Management
- Project Management
- Data Overview & Reports
- Sandbox Environment
- Service Level and Contract Oversight
- Yearly Health Assessment
- Service Uptime Assurance
- Feedback Module
- User Self-Help
- Live chat
- Webshop
What Problems Will TOPdesk Solve?
Problem #1: Heavy IT Workload
Solution: Smaller IT teams struggle with routine tasks, leading to overload. Human oversight becomes challenging for teams supporting large staff and external users. Implementing TOPdesk streamlines IT workflows by automating over 50% of repetitive tasks. It directs tasks swiftly, reducing resolution time and enhancing overall efficiency.
This streamlined process allows IT teams to focus on strategic initiatives, fostering innovation within the company. Additionally, the enhanced efficiency contributes to improved user satisfaction and a more agile response to evolving business needs.
Problem #2: Disjointed Service Management
Solution: Service desks struggle with disparate systems for user support, ticket tracking, and data collection, leading to complexity. TOPdesk offers a cost-effective, scalable solution integrating change, project, incident, and asset management.
This simplifies service desk operations, ensuring smooth company-wide collaboration and heightened operational efficiency. With a modest investment, TOPdesk simplifies processes and enhances overall productivity for service desk teams.
Problem #3: Interdepartmental Disconnection
Solution: Multiple departments in medium-sized companies lack integrated systems, causing disjointed internal processes due to budget constraints for custom-made solutions. TOPDesk’s extensive experience includes seamlessly integrating Finance, HR, customer/staff services, and more.
By funneling tasks, offering solid reporting, and overseeing service incidents, the tool eliminates interdepartmental silos. This approach caters to varying departmental needs, fostering connectivity despite differing requirements.
Awards & Quality Certificates
TOPdesk Position In Our Categories
Since businesses have special business requirements, it is prudent that they steer clear of choosing a one-size-fits-all, “perfect” solution. Still, it would be futile to try to pinpoint such a software product even among branded software products. The reasonable step to do can be to note down the varied major functions that call for a research including important features, pricing, technical skill levels of staff members, business size, etc. Then, you should follow through your product research thoroughly. Go over some TOPdesk analyses and scrutinize the other software options in your list in detail. Such all-encompassing product research guarantee you weed out poorly fit applications and subscribe to the system which delivers all the tools your company requires.
Position of TOPdesk in our main categories:
Every company is different, and may need a particular type of Service Desk Software solution that will be fit for their business size, type of clients and employees and even individual niche they support. It's not wise to count on finding an ideal software that is going to work for every business no matter what their history is. It may be a good idea to read a few TOPdesk Service Desk Software reviews first and even then you should pay attention to what the service is supposed to do for your company and your staff. Do you require a simple and straightforward app with just elementary features? Will you actually use the complex functionalities needed by pros and big enterprises? Are there any particular tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a trustworthy software that will fit your budget.
How Much Does TOPdesk Cost?
TOPdesk Pricing Plans:
Free Trial
Essential
Contact vendor
Engaged
Contact vendor
Excellent
Contact vendor
What are TOPdesk pricing details?
TOPdesk Pricing Plans:
Free Trial
Essential
Contact vendor
Engaged
Contact vendor
Excellent
Contact vendor
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
Essential – By quote
- User Self-Help
- Data Overview & Reports
- Knowledge Management
- Incident Management
- Asset Management
- Sandbox Environment
Engaged – By quote
- Everything in the Essential Plan +
- Problem Management
- Operations Management
- Change Management
- Service Level and Contract Oversight
- Feedback Module
Excellent – By quote
- Everything in the Engaged Plan +
- Yearly Health Assessment
- Service Uptime Assurance
- Project Management
- Five-Day Support
- Live Chat
- Webshop
User Satisfaction
Positive Social Media Mentions
266
Negative Social Media Mentions
24
We realize that when you choose to purchase a Service Desk Software it’s crucial not only to find out how experts evaluate it in their reviews, but also to check whether the real users and businesses that use these solutions are actually satisfied with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and TOPdesk reviews across a vast range of social media sites. The information is then displayed in a simple to digest form indicating how many customers had positive and negative experience with TOPdesk. With that information available you will be equipped to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
- Open API
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for TOPdesk?
TOPdesk integrates with various business systems and applications, including:
- Microsoft Intune
- Microsoft Azure
- Clicksign
- Versio.io
- SMS notifications
- Power BI
- Oracle
- ZigiOps: Jira, Azure, Dynatrace, OpsBridge
- Ebbot AI Chatbot
- Intrafind
- NIVO Identity Management
- ROGER365.io
- Microsoft Teams
- ServiceNow
- Zendesk
- Jira
- Trello
- TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
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