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Umnico Review

Umnico
Our score: 8.0 User satisfaction: 93%

What is Umnico?

Umnico is a comprehensive omnichannel communication tool for increasing sales and providing excellent customer service. The platform allows you to use one application to communicate with your clients across all current communication channels, including social media, live chat, WhatsApp, Viber, Telegram, VK, and Facebook. This enables you to communicate with your clients through trusted messengers while sparing your team from wasting time hopping between different tabs and becoming lost in chat rooms and conversations.

Due to the Umnico chat center’s ability to compile all consumer communications in a single window, the platform guarantees that you won’t miss a single inquiry or lose a ticket. Umnico preserves incoming messages for processing beyond business hours so you can pick up the dialogue with the client later. You can configure the website’s live chat center to automatically notify you when it’s not business hours. Additionally, the platform enables you to set up unique access levels for each team member for better security.

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Overview of Umnico Benefits

Omnichannel Messaging

Umnico Inbox is a powerful all-in-one messaging system that combines various modern communication channels into a single window. With just a few clicks, you can link your instant messaging and social media accounts, communicate with all of your clients using one tool and manage your support and sales desk quickly and easily. Some of the messaging systems it supports include email, web-based live chat, WhatsApp, Facebook + Comments, Telegram Personal, Discord, Apple Messages, Bitrix24, WeChat, and more.

Free Online Chat

You can add a free online chat widget from Umnico to your website. By integrating this free live chat service into your website, you can quickly address client concerns and remove common obstacles to ordering or completing purchases. Also, with this, your consumers won’t have to wait for a reply in a live chat on your website because they can just carry on the conversation in whichever messenger is most suitable for them.

Live Analytics

The Umnico Live Chat widget displays the website and visitors. You may examine the audience for your company in real-time, as well as some useful data like their operating system and device type. You can also see the pages they visit and the websites that directed them to yours. Also, Umnico displays the card of a website visitor and the entirety of the conversation history if you have already spoken with them. You can obtain unique visitor analytics for each of your websites that have Umnico Live Chat widgets installed.

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Overview of Umnico Features

  • Omnichannel Messaging
  • Live Chat
  • Messaging API
  • Email
  • Facebook
  • WhatsApp
  • Discord
  • Instagram

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies

Umnico Position In Our Categories

Since businesses have distinct business requirements, it is only prudent they avoid getting an all-in-one, ”best” business program. Still, it would be hard to chance on such a software solution even among sought-after software products. The right step to do should be to take note of the different main functions that demand investigation including key features, price plans, skill levels of staff members, organizational size, etc. Then, you should conduct your research fully. Have a look at some Umnico evaluations and explore each of the applications in your list more closely. Such all-encompassing product investigation ensure you stay away from unsuitable apps and select the system that provides all the benefits your company requires.

Position of Umnico in our main categories:

TOP 200

Umnico is one of the top 200 Communications Software products

If you are considering Umnico it could also be sensible to check out other subcategories of Communications Software collected in our database of SaaS software reviews.

Every enterprise has different wants and requires a software that can be personalized for their size, type of staff members and buyers, and the specific industry they are in. For these reasons, no system can provide perfect functionality off-the-shelf. When you search a software product, first be sure what you need it for. Read some Umnico Communications Software reviews and ask yourself do you need basic tools or do you want advanced features? Are there any industry-specific features that you are looking for? Obtain the answers to these queries to help your search. There are plenty of aspects that you need to reflect on and these include your budget, particular business requirements, your company size, integration needs etc. Take your time, check out a few free trials, and finally zero in on the platform that offers all that you want to enhance your company efficiency and productivity.

How Much Does Umnico Cost?

Umnico Pricing Plans:

Free Trial

Build-a-Plan

Contact vendor

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What are Umnico pricing details?

Umnico Pricing Plans:

Free Trial

Build-a-Plan

Contact vendor

Umnico SMB and enterprise pricing depend on the integrations you choose. Visit the vendor’s website to build a plan that suits your needs. There’s a 3-day free trial for all Umnico functionalities as well.

User Satisfaction

Positive Social Media Mentions 9
Negative Social Media Mentions 0

We are aware that when you decide to purchase a Communications Software it’s vital not only to see how experts score it in their reviews, but also to discover whether the actual people and businesses that use these solutions are actually content with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Umnico reviews across a vast range of social media sites. The data is then displayed in a simple to digest format indicating how many customers had positive and negative experience with Umnico. With that information at hand you should be equipped to make an informed purchasing choice that you won’t regret.

Video

Technical details

Devices Supported

  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • German
  • Spanish
  • Russian
  • Portugese

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Umnico?

Umnico integrates with a wide variety of communication platforms and other third-party apps, including the following:

  • Facebook Messenger
  • WhatsApp
  • Viber
  • Telegram
  • Discord
  • Bitrix24
  • amoCRM
  • My Sklad
  • vTiger
  • MDT
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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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