Umnico Review
What is Umnico?
Umnico is a comprehensive omnichannel communication tool for increasing sales and providing excellent customer service. The platform allows you to use one application to communicate with your clients across all current communication channels, including social media, live chat, WhatsApp, Viber, Telegram, VK, and Facebook. This enables you to communicate with your clients through trusted messengers while sparing your team from wasting time hopping between different tabs and becoming lost in chat rooms and conversations.
Due to the Umnico chat center’s ability to compile all consumer communications in a single window, the platform guarantees that you won’t miss a single inquiry or lose a ticket. Umnico preserves incoming messages for processing beyond business hours so you can pick up the dialogue with the client later. You can configure the website’s live chat center to automatically notify you when it’s not business hours. Additionally, the platform enables you to set up unique access levels for each team member for better security.
Show MoreOverview of Umnico Benefits
Omnichannel Messaging
Umnico Inbox is a powerful all-in-one messaging system that combines various modern communication channels into a single window. With just a few clicks, you can link your instant messaging and social media accounts, communicate with all of your clients using one tool and manage your support and sales desk quickly and easily. Some of the messaging systems it supports include email, web-based live chat, WhatsApp, Facebook + Comments, Telegram Personal, Discord, Apple Messages, Bitrix24, WeChat, and more.
Free Online Chat
You can add a free online chat widget from Umnico to your website. By integrating this free live chat service into your website, you can quickly address client concerns and remove common obstacles to ordering or completing purchases. Also, with this, your consumers won’t have to wait for a reply in a live chat on your website because they can just carry on the conversation in whichever messenger is most suitable for them.
Live Analytics
The Umnico Live Chat widget displays the website and visitors. You may examine the audience for your company in real-time, as well as some useful data like their operating system and device type. You can also see the pages they visit and the websites that directed them to yours. Also, Umnico displays the card of a website visitor and the entirety of the conversation history if you have already spoken with them. You can obtain unique visitor analytics for each of your websites that have Umnico Live Chat widgets installed.
Show MoreOverview of Umnico Features
- Omnichannel Messaging
- Live Chat
- Messaging API
- Discord
Awards & Quality Certificates
Umnico Position In Our Categories
Knowing that companies have particular business needs, it is only wise they abstain from selecting an all-encompassing, “perfect” solution. Needless to say, it is hard to stumble on such a software product even among well-known software products. The logical thing to undertake would be to spell out the different key functions that entail investigation including essential features, price plans, skill levels of the employees, organizational size, etc. Thereafter, you must double down on your research systematically. Go over some of these Umnico reviews and check out the other software products in your shortlist in detail. Such comprehensive research ensures you drop unsuitable software products and subscribe to the one that offers all the benefits your business requires.
Position of Umnico in our main categories:
TOP
200
Umnico is one of the top 200 Communications Software products
If you are considering Umnico it might also be a good idea to analyze other subcategories of Communications Software listed in our database of B2B software reviews.
It's essential to realize that hardly any software in the Communications Software category is going to be a perfect solution that can fulfill all the goals of various company types, sizes and industries. It may be a good idea to read a few Umnico Communications Software reviews first as certain services might perform well just in a very small set of applications or be created with a really specific type of industry in mind. Others might operate with an idea of being easy and intuitive and therefore lack complex features welcomed by more experienced users. You can also find software that focus on a broad group of users and offer a rich feature base, however this usually comes at a more significant price of such a software. Be certain that you're aware of your requirements so that you choose a software that provides exactly the functionalities you search for.
How Much Does Umnico Cost?
Umnico Pricing Plans:
Free Trial
Build-a-Plan
Contact vendor
What are Umnico pricing details?
Umnico Pricing Plans:
Free Trial
Build-a-Plan
Contact vendor
Umnico SMB and enterprise pricing depend on the integrations you choose. Visit the vendor’s website to build a plan that suits your needs. There’s a 3-day free trial for all Umnico functionalities as well.
User Satisfaction
Positive Social Media Mentions
9
Negative Social Media Mentions
0
We realize that when you decide to buy a Communications Software it’s important not only to find out how professionals rank it in their reviews, but also to check if the real users and businesses that bought these solutions are genuinely happy with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Umnico reviews across a vast range of social media sites. The data is then displayed in a simple to digest form showing how many users had positive and negative experience with Umnico. With that information at hand you will be ready to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- German
- Spanish
- Russian
- Portugese
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Umnico?
Umnico integrates with a wide variety of communication platforms and other third-party apps, including the following:
- Facebook Messenger
- Viber
- Telegram
- Discord
- Bitrix24
- amoCRM
- My Sklad
- vTiger
- MDT
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