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Umnico Review

Umnico
Our score: 8.0 User satisfaction: 93%

What is Umnico?

Umnico is a comprehensive omnichannel communication tool for increasing sales and providing excellent customer service. The platform allows you to use one application to communicate with your clients across all current communication channels, including social media, live chat, WhatsApp, Viber, Telegram, VK, and Facebook. This enables you to communicate with your clients through trusted messengers while sparing your team from wasting time hopping between different tabs and becoming lost in chat rooms and conversations.

Due to the Umnico chat center’s ability to compile all consumer communications in a single window, the platform guarantees that you won’t miss a single inquiry or lose a ticket. Umnico preserves incoming messages for processing beyond business hours so you can pick up the dialogue with the client later. You can configure the website’s live chat center to automatically notify you when it’s not business hours. Additionally, the platform enables you to set up unique access levels for each team member for better security.

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Overview of Umnico Benefits

Omnichannel Messaging

Umnico Inbox is a powerful all-in-one messaging system that combines various modern communication channels into a single window. With just a few clicks, you can link your instant messaging and social media accounts, communicate with all of your clients using one tool and manage your support and sales desk quickly and easily. Some of the messaging systems it supports include email, web-based live chat, WhatsApp, Facebook + Comments, Telegram Personal, Discord, Apple Messages, Bitrix24, WeChat, and more.

Free Online Chat

You can add a free online chat widget from Umnico to your website. By integrating this free live chat service into your website, you can quickly address client concerns and remove common obstacles to ordering or completing purchases. Also, with this, your consumers won’t have to wait for a reply in a live chat on your website because they can just carry on the conversation in whichever messenger is most suitable for them.

Live Analytics

The Umnico Live Chat widget displays the website and visitors. You may examine the audience for your company in real-time, as well as some useful data like their operating system and device type. You can also see the pages they visit and the websites that directed them to yours. Also, Umnico displays the card of a website visitor and the entirety of the conversation history if you have already spoken with them. You can obtain unique visitor analytics for each of your websites that have Umnico Live Chat widgets installed.

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Overview of Umnico Features

  • Omnichannel Messaging
  • Live Chat
  • Messaging API
  • Email
  • Facebook
  • WhatsApp
  • Discord
  • Instagram

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies

Umnico Position In Our Categories

Knowing that businesses have their own business-related needs, it is sensible they steer clear of choosing an all-encompassing, ”best” software. Having said that, it is hard to try to stumble on such a software solution even among well-known software solutions. The reasonable step to do should be to write down the different critical factors which call for a consideration such as crucial features, plans, skill aptitude of the users, organizational size, etc. The second step is, you must follow through your research through and through. Have a look at some of these Umnico review articles and look into each of the applications in your list more closely. Such well-rounded research ensure you weed out unfit applications and subscribe to the system which meets all the benefits your company requires to be successful.

Position of Umnico in our main categories:

TOP 200

Umnico is one of the top 200 Communications Software products

If you are considering Umnico it could also be beneficial to check out other subcategories of Communications Software collected in our base of SaaS software reviews.

Every organization has different wants and requires a system that can be customized for their size, type of employees and customers, and the specific industry they are in. For these reasons, no software can offer perfect features out-of-the-box. When you search a software app, first be sure what you want it for. Read some Umnico Communications Software reviews and ask yourself do you desire basic tools or do you require complex features? Are there any industry-specific functionalities that you are searching for? Obtain the answers to these questions to aid your search. There are lots of factors that you need to mull over and these include your budget, particular business wants, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally zero in on the app that offers all that you need to boost your firm effectiveness and productivity.

How Much Does Umnico Cost?

Umnico Pricing Plans:

Free Trial

Build-a-Plan

Contact vendor

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What are Umnico pricing details?

Umnico Pricing Plans:

Free Trial

Build-a-Plan

Contact vendor

Umnico SMB and enterprise pricing depend on the integrations you choose. Visit the vendor’s website to build a plan that suits your needs. There’s a 3-day free trial for all Umnico functionalities as well.

User Satisfaction

Positive Social Media Mentions 9
Negative Social Media Mentions 0

We realize that when you make a decision to get a Communications Software it’s crucial not only to see how professionals score it in their reviews, but also to discover whether the actual clients and businesses that bought it are actually satisfied with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Umnico reviews across a wide array of social media sites. The information is then displayed in a simple to understand form indicating how many users had positive and negative experience with Umnico. With that information available you should be prepared to make an informed business decision that you won’t regret.

Video

Technical details

Devices Supported

  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • German
  • Spanish
  • Russian
  • Portugese

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Umnico?

Umnico integrates with a wide variety of communication platforms and other third-party apps, including the following:

  • Facebook Messenger
  • WhatsApp
  • Viber
  • Telegram
  • Discord
  • Bitrix24
  • amoCRM
  • My Sklad
  • vTiger
  • MDT
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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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