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vCita Online Scheduling Review

vCita Online Scheduling
Our score: 9.0 User satisfaction: 100%

What is vCita Online Scheduling?

vCita Online Scheduling is a self-service appointment scheduling tool that is integrated into the vCita business management suite which includes other tools such as CRM, billing and invoicing, online payment, client management, email marketing, client portal, and more. vCita is a virtual portable ERP platform with Online Scheduling as one of its components dedicated to handling appointments scheduling, bookings, and calendar management.

The cloud-hosted software is ideal for SMBs and busy professionals such as accountants, business and marketing consultants, coaches, counselors, educators, fitness trainers, lawyers, and photographers, to name some, who offer services and need to properly organize their schedules. With features designed to put in order your appointments, meetings, and sessions, vCita Online Scheduling will save you time on coordination, effectively get rid of back and forth communication with your clients, and help you increase client satisfaction.

The software gives you an online hub – called a LiveSite client portal – that allows your clients to book and reschedule appointments and services as well as register to events at their own convenience on any device. The self-service portal virtually opens your business 24/7, giving your opportunities for new leads and generating more revenues. vCita Online Scheduling provides automated confirmations and reminders through emails and SMS that eliminates bottlenecks in communications for scheduling an appointment, reduces time your team spends on the phone,  and minimizes no-shows. You can quickly customize and automate the scheduling process for your appointments, events and classes.

Ensuring that you don’t lose track of your schedules and appointments, the software streamlines calendar management by syncing to your existing calendar, integrating with your websites, and connecting with your social media platforms. Whether you’re the only person manning your office or has a team of 100, you’ll be able to get a bird’s eye view for easy and better monitoring; schedule appointments with several participants; and assign locations and team members to each meeting. You and your well-coordinated teams that run activities and attend to appointments with clockwork precision according to schedule enhance productivity and optimize time and resources.

Overview of vCita Online Scheduling Benefits

Free plan & scalable solutions 

Four budget friendly plans are offered starting with a free edition for up to 300 clients. You get to use the LiveSite portal as well as all the other business management apps under the vCita family including client management, billing and invoicing, and documents handling, among others. The paid plans give you the means to level up your business by setting up a portal with your own domain, utilize powerful analytics to measure your business performance, get automated reminders and notifications, set auto assign rules, and more. The premium plans carry scalable features that enable you to service up to thousands or unlimited number of clients.

Self-service client portal

vCita’s LiveSite client portal empowers your clients to effortlessly book themselves to your service anytime, anywhere, with any device. Clients can schedule, reset, reserve or register online to your events and classes. In addition, returning clients can check messages, confirm upcoming appointments, book their next appointment, review documents and invoices, and even make payments upfront. You can offer a list of services, fees and scheduling options where clients can choose the service and time that works for them. Payments can be collected online as part of the scheduling or registration process. The heavy lifting and administrative load is significantly reduced for you and your team and puts the focus on attending to your client come actual event or session time.

Automated reminders 

Never miss an appointment and never lose track of your schedules since the system is designed to give you notices and reminders for any upcoming events, classes or meetings. It does this by syncing your online calendar (or multiple calendars) with your smartphone or any other device so you can be alerted through email or text messages. You can reduce no-shows with automated client email and text (SMS) notifications that alerts you to new scheduling requests or appointment changes, thereby reducing coordination and back and forth communication. You can also send clients automated reminders via SMS and email, such as if they missed an appointment you can set to auto send a “sorry we missed you” message. On the other hand, you can reward clients who arrive on time with a discount, coupon, or special offer send to them through email or text message.

Calendar management

vCita provides you with an online calendar that lets your clients book their appointments online 24/7. With this feature, clients can check their schedule and make modifications using various online channels such as your website, social network page, mobile app, or emails. If you need to get in touch, you can easily schedule appointments using your phone, Skype, online meeting software, or vCita’s own teleconferencing service. You’ll get to stay ahead of your schedule and prevent conflicts since you can reserve or block time for pre-scheduled appointments. The feature supports multiple calendars and syncs with calendar you’re using to ensure that you, your staff, and clients are on the same page when it comes to your organization’s schedules.

Overview of vCita Online Scheduling Features

  • Self-service scheduling
  • Online booking
  • Event registration
  • Calendar sync
  • Scheduling options
  • Email & SMS reminders
  • Client portal
  • Attendee tracking
  • Activity tracking
  • Group meeting
  • Phone conferencing
  • Auto assign rules
  • Integrations
  • Analytics
  • Staff roles & permissions

What Problems Will vCita Online Scheduling Solve?

Problem: Phone tag where clients call you on the phone while you’re busy with other clients

Solution: vCita has an online scheduling solution so your customers can book their appointments 24/7 from anywhere they are at any time and using any device. It removes your reliance on the phone for your bookings and appointments as it only frustrates customers when they cannot get in your line or they’re left at a long waiting queue. Instead, they can choose the services they want to avail and set schedules conveniently at a time and place that works for them.

Problem: Last minute cancellations and rescheduling loses you time and money 

Solution: vCita ensures your clients won’t forget their appointments with you by sending them SMS reminders before the schedule. For instance, you can configure the system to alert your clients a day or an hour before their appointment. By doing so, your clients can reschedule or cancel the appointment ahead of time if they are not available on their chosen schedule. Early notifications also reduce no-shows from your clients.

vCita Online Scheduling Position In Our Categories

Since businesses have distinctive business-related requirements, it is only reasonable they steer clear of selecting an all-encompassing, ”best” software system. However, it would be almost impossible to chance on such application even among sought-after software products.
The sensible thing to undertake can be to narrow down the varied chief factors that need deliberation like essential features, plans, skill capability of staff, business size, etc. Then, you must do the product research exhaustively. Have a look at some of these vCita Online Scheduling review articles and scrutinize each of the software programs in your list more closely. Such comprehensive research makes sure you circumvent mismatched applications and pay for the one which has all the tools you require company requires in sustaining growth.

Position of vCita Online Scheduling in our main categories:

TOP 10

vCita Online Scheduling is one of the top 10 Appointment Scheduling Software products

If you are considering vCita Online Scheduling it could also be beneficial to examine other subcategories of Appointment Scheduling Software gathered in our database of SaaS software reviews.

Since each company has unique business requirements, it is sensible for them to desist from looking for a one-size-fits-all faultless software application. Needless to say, it would be futile to try to find such a platform even among market-leading software solutions. The intelligent thing to do would be to catalog the various essential factors that require consideration such as key features, finances, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some vCita Online Scheduling Appointment Scheduling Software reviews and investigate each of the other apps in your shortlist in detail. Such in-depth research can make certain you weed out ill-fitting applications and choose the system that offers all the features you require for business success.

How Much Does vCita Online Scheduling Cost?

vCita Online Scheduling Pricing Plans:

Free Trial

vCita Online Scheduling

$15/month

vCita’s Online Scheduling plan is set at a fixed price of $15/month which is available in the Essentials package (for emerging businesses) under vCita’s business management suite.

User Satisfaction

Positive Social Media Mentions 16
Negative Social Media Mentions 0

We realize that when you make a decision to buy Appointment Scheduling Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and vCita Online Scheduling reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with vCita Online Scheduling. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • German
  • Spanish
  • French
  • Russian
  • Italian
  • Portugese
  • Polish

Pricing Model

  • Free
  • Monthly payment

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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vCita Online Scheduling Comparisons

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vCita Online Scheduling user reviews

Mobile capabilities are quite lacking, but I still love this tool very much!

Read full review >
Dereck
5/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 03.10.2019 Company Size: More than 100 Employees Industry: Staffing and Recruiting

This has made a huge impact on my team’s performance.

Read full review >
Royal
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.09.2019 Company Size: More than 100 Employees Industry: N/A

What are vCita Online Scheduling pricing details?

vCita Online Scheduling Pricing Plans:

Free Trial

vCita Online Scheduling

$15/month

vCita’s Online Scheduling plan is set at a fixed price of $15/month which is available in the Essentials package (for emerging businesses) under vCita’s business management suite.

What integrations are available for vCita Online Scheduling?

  • Wix
  • Weebly
  • Facebook
  • WordPress
  • Drupal
  • Gmail
  • Google Calendar
  • Constant Contact
  • Mailchimp
  • PayPal
  • Stripe
  • Zapier
  • Quickbooks

vCita Online Scheduling average rating:

Average score
4.9/5 (2 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Dereck

PROS: Everything has been working smoothly with vCita in place. I really like that it works seamlessly with my Gmail accounts—prompting me through my email that I have a scheduled appointment with a recruit. These reminders are sent to me a day before the schedule, and then an hour before it just for extra measure. It is this level of attention, as well as its capacity to allow me to exchange messages with candidates, that makes this such a joy to work with. Offloading some candidates to be interviewed by other recruitment agents has not been a problem too.

CONS: Its mobile version is not as complete, in terms of functionalities, as the desktop one. I intermittently hit a few snags when I use the app too. I would appreciate if the developers would look into this and resolve the issue. Better yet, if they would grant the mobile app the same capabilities that one would enjoy on the desktop.

Reviewed 3 weeks ago

Read full review >

The least favorable review

Dereck

PROS: Everything has been working smoothly with vCita in place. I really like that it works seamlessly with my Gmail accounts—prompting me through my email that I have a scheduled appointment with a recruit. These reminders are sent to me a day before the schedule, and then an hour before it just for extra measure. It is this level of attention, as well as its capacity to allow me to exchange messages with candidates, that makes this such a joy to work with. Offloading some candidates to be interviewed by other recruitment agents has not been a problem too.

CONS: Its mobile version is not as complete, in terms of functionalities, as the desktop one. I intermittently hit a few snags when I use the app too. I would appreciate if the developers would look into this and resolve the issue. Better yet, if they would grant the mobile app the same capabilities that one would enjoy on the desktop.

Reviewed 3 weeks ago

Read full review >

More reviews from 2 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Mobile capabilities are quite lacking, but I still love this tool very much!

Read full review >
Dereck
5/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 03.10.2019 Company Size: More than 100 Employees Industry: Staffing and Recruiting

PROS: Everything has been working smoothly with vCita in place. I really like that it works seamlessly with my Gmail accounts—prompting me through my email that I have a scheduled appointment with a recruit. These reminders are sent to me a day before the schedule, and then an hour before it just for extra measure. It is this level of attention, as well as its capacity to allow me to exchange messages with candidates, that makes this such a joy to work with. Offloading some candidates to be interviewed by other recruitment agents has not been a problem too.

CONS: Its mobile version is not as complete, in terms of functionalities, as the desktop one. I intermittently hit a few snags when I use the app too. I would appreciate if the developers would look into this and resolve the issue. Better yet, if they would grant the mobile app the same capabilities that one would enjoy on the desktop.

What do you think about this review? Great Poor

This has made a huge impact on my team’s performance.

Read full review >
Royal
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.09.2019 Company Size: More than 100 Employees Industry: N/A

PROS: This tool has increased my team’s efficiency by a few notches. With it, I have been able to maintain a scheduling calendar. This makes it a lot easier to stick to deadlines and carry out projects. Sending out billings to our clients is so much faster now too.

CONS: Much like most management software, you only get as much as you pay for. And if you want more tools, then you have to be prepared to pay more. It can be quite difficult to carry out a meeting with someone from a different timezone too because the system does not automatically adjust the time difference.

What do you think about this review? Great Poor
Reviewed By Jenny Chang
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