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Viber Review

Viber
Our score: 8.7 User satisfaction: 98%

What is Viber?

Viber is a mobile messaging service that enables users to place phone calls and send text messages to all other Viber users without any cost. This free instant messaging and VoIP app is built to be compatible and run on various mobile operating systems. With Viber, users are not only limited to voice calls and chat; they can also exchange images, video and audio media using the platform

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Overview of Viber Benefits

Viber is a a very useful app especially for businesses and individuals who require a functional messaging system without the burdening cost. Viber lets members call and message each other for free via Wi-Fi or 3G connectivity. The app also offers charged international calls to unregistered landline and mobile numbers for insanely low rates.

The messaging app is also an inexpensive way to share images, files, and audio. On top of all that, Viber runs on virtually every known messaging device – desktop, laptops and smartphones, giving users flexibility as well as functionality to take their business to the next level.

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Overview of Viber Features

  • Instant messaging
  • HD video calls
  • International calls
  • Group Chat
  • Instant Voice message
  • News Feeds
  • Stickers
  • Public Chat
  • Follow Chat
  • Service Messages
  • Viber Games
  • Syncs automatically with other devices

Viber Position In Our Categories

Because companies have particular business-related demands, it is logical that they avoid adopting a one-size-fits-all, “perfect” solution. Regardless, it is nearly futile to chance on such application even among recognizable software systems. The practical thing to do can be to write the different chief functions that merit investigation including critical features, price terms, skill competence of staff, organizational size, etc. The second step is, you should conduct your research systematically. Have a look at these Viber evaluations and scrutinize the other software systems in your list in detail. Such detailed product investigation can make sure you stay away from poorly fit apps and pay for the system that provides all the benefits your business requires to realize efficiency.

Position of Viber in our main categories:

TOP 50

Viber is one of the top 50 Communications Software products

Since each organization has unique business wants, it is prudent for them to desist from looking for a one-size-fits-all faultless software system. Needless to say, it would be pointless to try to find such a platform even among popular software applications. The clever thing to do would be to jot down the various vital elements that require consideration such as required features, finances, skill levels of staff members, company size etc. Then, you should do your research thoroughly. Read some Viber Communications Software reviews and check out each of the other solutions in your shortlist in detail. Such exhaustive research can ensure you weed out ill-fitting systems and select the system that presents all the features you need for business success.

How Much Does Viber Cost?

Viber Pricing Plans:

Free Trial

Viber

Free

India Mobile

2.3¢ per minute

India Landline

2.3¢ per minute

USA Mobile

1.9¢ per minute

USA Landline

1.9¢ per minute

UK Mobile

5.9¢ per minute

UK Landline

1.9¢ per minute

Russia Mobile

9.5¢ per minute

Russia Landline

4.9¢ per minute

Brazil Mobile

19.0¢ per minute

Brazil Landline

2.1¢ per minute

China Mobile

1.3¢ per minute

China Landline

1.3¢ per minute

Enterprise

Contact vendor

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What are Viber pricing details?

Viber Pricing Plans:

Free Trial

Viber

Free

India Mobile

2.3¢ per minute

India Landline

2.3¢ per minute

USA Mobile

1.9¢ per minute

USA Landline

1.9¢ per minute

UK Mobile

5.9¢ per minute

UK Landline

1.9¢ per minute

Russia Mobile

9.5¢ per minute

Russia Landline

4.9¢ per minute

Brazil Mobile

19.0¢ per minute

Brazil Landline

2.1¢ per minute

China Mobile

1.3¢ per minute

China Landline

1.3¢ per minute

Enterprise

Contact vendor

Installing and using Viber to contact other Viber users via desktop, laptop and smartphone is absolutely free. Using Viber to call actual landline and mobile numbers cost less than $1 a minute in most countries, making it one of the most inexpensive messaging app for phone calls. Rates vary per country. Top destinations are:

India

  • Mobile – 2.3¢ per minute
  • Landline – 2.3¢ per minute

USA

  • Mobile – 1.9¢ per minute
  • Landline – 1.9¢ per minute

UK

  • Mobile – 5.9¢ per minute
  • Landline – 1.9¢ per minute

Russia

  • Mobile – 9.5¢ per minute
  • Landline – 4.9¢ per minute

Brazil

  • Mobile – 19.0¢ per minute
  • Landline – 2.1¢ per minute

China

  • Mobile – 1.3¢ per minute
  • Landline – 1.3¢ per minute

Viber also offers business solutions for enterprises that want to use Viber for commercial purposes. Contact Viber for more information on these partnership opportunities.

  • Promotional Stickers
  • Official Public Chats
  • Service Messages

Official Public Chats

Public Chats offers businesses with a medium where they can initiate and maintain engagement with users in a very unique manner. Public Chat conversations allow users to prove their audience the latest inside news as well as a close look inside the operations. Users are welcome to share their thoughts and observations.

Service Messages

With Service Messages API, companies can easily deliver targeted messages to their intended audience at a competitive cost and high efficiency.

User Satisfaction

Positive Social Media Mentions 189
Negative Social Media Mentions 3

We realize that when you make a decision to get a Communications Software it’s important not only to see how professionals score it in their reviews, but also to check if the actual people and businesses that bought these solutions are indeed satisfied with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Viber reviews across a wide array of social media sites. The data is then displayed in a simple to understand way revealing how many people had positive and negative experience with Viber. With that information available you will be equipped to make an informed purchasing decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Viber?

Viber offers integration with the following business systems and applications:

  • Facebook
  • Twitter
  • Nexmo
  • Cortana

Viber User Reviews

Viber average rating:

Average score
5/5 (8 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

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The most favorable review

Amos

PROS: Viber is a chat app that allows for instant messaging and voice-to-voice chatting. It's intended for smartphone users. Functionality is similar to that of Skype. It also includes real-time video conferencing.

CONS: Viber's sound quality is a bit think when using my smartphone. It's a bit stale compared to other chat apps. It also makes use of its proprietary notification system. That's a downer for me sice I can't use the same notification sound or vibration that I have on defaul for my smartphone.

Reviewed 8 years ago

Read full review >

The least favorable review

Krista

PROS: Voice messsaging is awesome. Even if you internet connectivity is terrible, you can clearly hear the person on the other end of the line. A desktop app is ability with some functionality. Both mobile and desktop apps are stable and free from most bugs.

CONS: Some users are difficult to block. It's really hard to remove yourself from subscription offers from third party companies. I can't even copy mobile numbers from a specific profile. The issue happens to both the mobile and desktop version.

Reviewed 4 years ago

Read full review >

More reviews from 8 actual users:

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  • Most positive
  • Most negative

It’s a great app that caters to my communication needs.

Read full review >
Joyce
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.11.2021 Company Size: More than 100 Employees Industry: Computer Software

PROS: I get to block people that I don't want to hear from. Their functionality is really great and blocking people can be done on the fly. I like their current UI. I've been using this software for a few years now and have seen a lot of good design makeovers in their system.

CONS: Some of their stickers are something that I'd love to use. Thing is, it requires paying for them. One of the ones I like is the SpongeBob sticker. I hope the creators of this app can at least lower sticker costs so I can start using them.

What do you think about this review?

Great Poor

Android and iOS compatibility makes this a personal favorite.

Read full review >
Guy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.10.2021 Company Size: 1-10 Employees Industry: Real Estate

PROS: Before, my friend was only limited to using Facetime to those who are only using an iPhone. But when I hooked her to Viber (with me using an Android phone), we were able to successfuly video chat. And that's regardless of how far we are apart from each other. It saved both of our lives as we've been friends for more than a couple decades now.

CONS: The app's chat functionality isn't open for everyone (as of the moment). I feel it would be an awesome feature to get access to. Being an author, it'd be nice to have a public chat box that covers stuff about writing. If such an option is available, then that would be fantastic!

What do you think about this review?

Great Poor
Show More User Reviews (8)

Making high quality calls on a bad broadband is cool, but dealing with spam is disappointing!

Read full review >
Krista
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.08.2021 Company Size: More than 100 Employees Industry: Internet

PROS: Voice messsaging is awesome. Even if you internet connectivity is terrible, you can clearly hear the person on the other end of the line. A desktop app is ability with some functionality. Both mobile and desktop apps are stable and free from most bugs.

CONS: Some users are difficult to block. It's really hard to remove yourself from subscription offers from third party companies. I can't even copy mobile numbers from a specific profile. The issue happens to both the mobile and desktop version.

What do you think about this review?

Great Poor

A communication app that everyone should have.

Read full review >
Henry
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.06.2021 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: Ever since I got myself a smartphone, Viber allowed me to connect with friends and family. It's been my most used app out of all mobile communication platforms. Compared to other VOIP apps, Viber offers crystal clear video and audio calls. They can be used in all devices so there's no need for you to check your Windows PC or MacBook.

CONS: It's hard to hate anything that this app is offering. It's nifty software that bombards you with zero ads.

What do you think about this review?

Great Poor

It functions similar to Skype. But a lot better in a number of ways.

Read full review >
Katrina
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.04.2021 Company Size: 11-50 Employees Industry: Unavailable

PROS: It's an awesome Skype alterntive. It almost has the same functionality that Skype has. But what gives this the edge is that it functions way quicker. It's optimized for your mobile device/desktop.

CONS: At the moment, it doesn't really do justice with video conference calling. But that'll change soon with updates.

What do you think about this review?

Great Poor

Best app for voice calls over patchy Wi-Fi

Read full review >
Tejasvi
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 29.01.2021 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: Me and people in my company use Viber mostly in cases when we want to call my contacts in India and Canada. In my opinion it is one of the best best voice calling applications I've tried so far and it works really well even if the internet connection is not that strong (which is often true in my case). Plus, the stickers and emoticons are very funny and attractive for chat users so it's an additional benefit.

CONS: Incoming calls do not ring outside the app and because of that I miss the calls coming in. Therefore, my contacts need to inform me through text or Whatsapp that they are going to call me on Viber. However, the voice quality over poor internet is much better compared to Skype and Whatsapp, though I think Whatsapp is more easy to use. I think the incoming call notification issue is only on iOS phones as Android users do not seem to be affected by this problem.

What do you think about this review?

Great Poor

An excellent Skype alternative with less usage in resources.

Read full review >
Rhonda
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.03.2018 Company Size: More than 100 Employees Industry: Internet

PROS: I like the simplicity of setting it up. It functions very much like Whatsapp. All it needs is your mobile number and you're good to go. I like how lightweight it is on my smarphone compared to other resource hog apps like Line or Skype.

CONS: I love its UI. Although I wish the color theme would be something other than purple. I'm not a big fan of that color. I hate how after the syncing process an update would come up which would typically lead to the app crashing.

What do you think about this review?

Great Poor

A great mobile option to Skype.

Read full review >
Amos
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.12.2017 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: Viber is a chat app that allows for instant messaging and voice-to-voice chatting. It's intended for smartphone users. Functionality is similar to that of Skype. It also includes real-time video conferencing.

CONS: Viber's sound quality is a bit think when using my smartphone. It's a bit stale compared to other chat apps. It also makes use of its proprietary notification system. That's a downer for me sice I can't use the same notification sound or vibration that I have on defaul for my smartphone.

What do you think about this review?

Great Poor
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Viber user reviews

It’s a great app that caters to my communication needs.

Read full review >
Joyce
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.11.2021 Company Size: More than 100 Employees Industry: Computer Software

Android and iOS compatibility makes this a personal favorite.

Read full review >
Guy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.10.2021 Company Size: 1-10 Employees Industry: Real Estate

Making high quality calls on a bad broadband is cool, but dealing with spam is disappointing!

Read full review >
Krista
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.08.2021 Company Size: More than 100 Employees Industry: Internet

A communication app that everyone should have.

Read full review >
Henry
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.06.2021 Company Size: More than 100 Employees Industry: Information Technology and Services

It functions similar to Skype. But a lot better in a number of ways.

Read full review >
Katrina
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.04.2021 Company Size: 11-50 Employees Industry: Unavailable
Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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