Vtiger Review

PROS: I like how flexible it can be. Customization options are available. We spotted numerous network add-ons that enabled us to customize the system itself. We didn't do much customized programming.

CONS: There's really not much to hate with the product. It's the best out there. But I'd like to have their enhanced reporting functionality included on their free version. I perfectly understand how reporting can be a big thing to deal with, but such functionality pre-installed are a little weak.

PROS: I love the flexibility of this software. My systems admin working for my employer had a relatively poor setup. But after using the software for a few years, we're able to finally automate and carry out processes. This include extracting data for our own custom design report writer. Its potential is something that my employer really realized completely.

CONS: Setting things up initially is a long process. This would make it more difficult if you haven't worked with this kind of software. But then again, who wouldn't face the same scenario, right? It's now running to a crawl since my company expanded and/or a lot of history were housed in there.

PROS: Its functionality allows for the creation of modules from ground up. With some understanding and assistance from support, I can just about anything I want with my business. At the same time, I get to expand my knowledge. This worked perfectly for my company that's currently a combination of sales and service.

CONS: I feel the software does a great job in most aspects. A majority of the needs are resolved through the use of ad-ons. Most of the things that I hate this year when dealing with CRM is having little knowledge. But once you're familiar with the system it's simpler to know which ones would need your needs.

PROS: CRM users are finding it a lot simpler to navigate. That means, implementation is easier. It makes us stand out and be more professional looking. We were able to personali the CRM to meet our business requirements while keeping our customers comfortabe in making a deal with us.

CONS: "Hate" is a really big word. We're still looking for the mobile app to automatically be refreshed. We wanted the app to still have the same logical function as that on the web-based platform. The French language needs a bit of tweaking although it drastically improved since we began using this CRM.

PROS: The creation of modules regardless if it's starting things from scratch of editing the current ones, fits nicely with any company. This works regardless if it's product/service/hybrid-based. When it's paired with workflows and you have a fair idea on how it functions, everything you could ever think of is doable. Technical support can be reached through live chat.

CONS: Customer portal looks too basic. Scripts can't operate within workflows. Workflows won't allow more more than one conditonal outputs. SLA alerts are limited to functioning on resolution time.

PROS: It's fully functional. Highly flexible. Vitger CRM is a robust software that almost all modules you'll ever need. It works well regardless of the industry you're in.

CONS: VtigerCRM happens to be one of the greatest CRMs I've ever come across. However, it does have some downsides. It would've been great if Vtiget has some kind of a backup functionality that allows customers to make configurations. While Vtiger has a login history check, it'd be nice if possesses a static IP address mapping to prevent unauthorized remote access.

PROS: It's a bit complicated. But at the same time it has its simplicity and direct-to-the-point scheme. I love its integrations that makes everything go smooth. Support is willing to go above and beyond to help you out. Documentation is usually complete.

CONS: The design could use some improvement. It needs to have that modern touch. So far, things are looking great.

PROS: Highly adaptable. I'm currently an entrepreneur running a couple companies. In each one, I work with a bunch of individuals who are my businss partners, people from other agencies, and freelancers. Vtiger leaves the decision to me on how my CRM should function, which modules I'd settle for, and what fields to utilize.

CONS: What to dislike about this product? Nothing much really when it comes to its default settings. While it still hasn't reached the point where it can tell you "Nope! That can't be done!" None of that has ever happened to me yet.

PROS: Their live chat is amazing. They respond to almost all questions being thrown at them. Pratim was a great person to talk to. He answered to all my inquiries regardless of difficulty.

CONS: The dashboard isn't situated on the left corner. I can't seem to move it. It'd be nice to have a video manual consisting all sections. I haven't looked into it fully but I'm hoping everything I need is in there.