Woopra REVIEW

Business Intelligence Software

1 user review
USER SATISFACTION 95%
OUR SCORE 8.8

What is Woopra?

Woopra is a customer analytics platform that can help you to better understand your customers’ behavior across multiple devices and touch points, including live chat, email, and help desk, both on your website as well as mobile app. Woopra utilizes this data to build comprehensive profiles for every user, syncing data from multiple sources, continuously tracking activity on web and mobile, and automatically updating profiles in real time. The service also creates customer segments that automatically update as user behavior changes.

With Woopra’s customer segments and profiles you can generate data-driven analytics to create funnel reports, custom reports, and retention reports. You can also create custom live dashboards based on your core KPIs. Woopra integrates with numerous third party apps so that you can use the data provided to automate triggered actions in your other app, such as prioritizing a help ticket or displaying a piece of content. The app also sends real-time notifications to your desktop or mobile app when customers perform important actions.

Overview of Woopra Benefits

Woopra is a solution that augments web analytics by capturing and consolidating traffic across all digital touch-points to provide a unique customer view. This enables companies to better understand and monitor the entire customer journey, without narrowing the focus to the antiquated “evaluation” phase in a buyer’s journey. Woopra enables you to answer any question you may have on one customer or an entire segment with a click of a button. It interprets your heaps of data and translates them into insights of people and their behavior.

Woopra helps businesses create a complete profile for every single one of their users. Thanks to it, companies can easily synchronize their customer information and monitor all their activity from all touch points, including websites, mobile apps, email, help desk, and live chat. All these processes are done in real-time.

In addition to abstracting analytics complexity, AppConnect enables data gathering across all your CRM, Mobile, Marketing Automation, Social, and Support tools. This layer takes away the burden of added development and integration efforts, and eases the orchestration of marketing campaigns. It allows you to speed up interaction cycles and deliver the right content through the right channel at the right time.

By achieving completeness across all touch points, the solution simplifies the ability to understand customer behavior, removes the guess work, and transform opinion-driven strategies into data-driven ones.

Overview of Woopra Features

  • Third party app integrations through AppConnect
  • Automatic real-time segment updating
  • Build customer segments
  • Create custom reports
  • Customer profiles
  • Data from email, live chat, and help desk
  • Deliver triggered actions
  • Funnel reports
  • Integrations with Salesforce, Marketo, Zendesk and many more
  • Live KPI dashboards
  • Real-time analytics and data
  • Real-time notifications
  • Scheduled tasks
  • Track all customer activity
  • Track new and unidentified web and mobile users
  • Trigger JavaScript or Webhooks actions
  • User retention reports
  • Website and mobile app data

What Problems Will Woopra Solve?

The reality of customer engagement today is that it is multi-device (i.e. most people use multiple devices) and multi-touch point (i.e. most users interact with companies via several digital touch points). Customers expect companies to be aware of all this activity and provide relevant experiences that mimic one-to-one communications.

Traditional analytics tools cannot deliver on this as they are limited by:

  • Lack of real-time insight into individual user behavior, only providing aggregate data, which often comes with multi-hour delays
  • Lack of ability to track users across touch points and centralize this data in real-time
  • Lack of ability to communicate with other tools in order to leverage data to trigger targeted actions

Woopra solves this by tracking every user at every touch point in real-time and centralizing this data within the platform. Through Woopra’s integrations, companies can then leverage this comprehensive data set to trigger real-time actions and ultimately deliver better customer experiences.

Scenario 1: The company’s marketers do not understand why users are not converting. Traditional analytics tools will provide Funnel Analytics which deliver high level insight. The tools stop there. With Woopra, the company also gains this high level insight, but is able to dig deeper in order to pinpoint why users are not converting. Woopra’s 2D Funnels allow you to include optional goals within the funnel to visually compare different segments and further identify problem areas. You can also dig deep into the data to look at very granular, individual-level behavior to spot patterns and ultimately identify the exact problems hindering your conversions.

Scenario 2: The company wants to target its marketing efforts, but does not have a centralized view of the customer. Woopra brings in data from all touch points, including the company’s website, apps, email marketing, campaigns, help desk, live chat, and more, and creates a comprehensive Customer Profile for each user detailing all of this behavior. Now, the company’s marketers have a reliable data set to power their marketing efforts.

Scenario 3: The company wants to create personalized customer experiences for users, but does not have the proper foundation to implement this. Woopra makes it easy for the company to create these experiences, with minimal or no code. Because Woopra houses the company’s individual-level data for each user, and operates in real time, the company can easily leverage the data to create personalized experiences. Woopra’s dozens of integrations and Triggers feature allow the company to do things like show users personalized content, update email lists, prioritize help desk tickets, and trigger live chat prompts based on customer behavior.

Awards & Quality Certificates

Woopra Position In Our Categories

Position of Woopra in our main categories:

50

Woopra is one of the top 50 Business Intelligence Software products

100

Woopra is one of the top 100 Marketing Software products

50

Woopra is one of the top 50
Business Intelligence Software products

100

Woopra is one of the top 100
Marketing Software products


If you are considering Woopra it may also be a good idea to examine other subcategories of Best Business Intelligence Software collected in our base of B2B software reviews:

It's important to keep in mind that hardly any app in the Business Intelligence Software category is an ideal solution able to fulfill all the goals of different business types, sizes and industries. It may be a good idea to read a few Woopra reviews first as specific services may dominate just in a really narrow group of applications or be prepared with a very specific industry in mind. Others can operate with an intention of being easy and intuitive and as a result lack advanced elements welcomed by more experienced users. You can also come across services that cater to a wide group of customers and offer a complex feature toolbox, but this frequently comes at a higher cost of such a solution. Make sure you're aware of your needs so that you purchase a service that offers specifically the functionalities you search for.

How Much Does Woopra Cost?

Woopra Pricing Plans For Enterprises & Small Business:

Woopra offers flexible pricing scheme to suit every business size and type. A free trial is also available. Here are the details:

Small Business Pricing Per Month

  • Up to 30,000 actions/month – Free
  • Up to 400,000 actions/month – $79.95
  • Up to 1,250,000 actions/month – $199.95
  • Up to 2,500,000 actions/month- $399.95
  • Up to 4,000,000 actions/month – $599.95
  • Up to 7,000,000 actions/month – $899.95
  • Up to 10,000,000 actions/month- $1,199.95

Small Business Pricing Per Year

  • Up to 30,000 actions/month – Free
  • Up to 400,000 actions/month – $799.50
  • Up to 1,250,000 actions/month – $1,999.50
  • Up to 2,500,000 actions/month- $3,999.50
  • Up to 4,000,000 actions/month – $5,999.50
  • Up to 7,000,000 actions/month – $8,999.50
  • Up to 10,000,000 actions/month- $11,995.50

Enterprise Edition – enterprise pricing available by quote

User Satisfaction

We realize that when you make a decision to buy Business Intelligence Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Woopra reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Woopra. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

55

NEGATIVE SOCIAL MENTIONS

2

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • USA
  • UK
  • Canada
  • International
  • China
  • Germany
  • India
  • Japan
  • France
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

What are Woopra pricing details?

Woopra Pricing Plans:

Woopra offers flexible pricing scheme to suit every business size and type. A free trial is also available. Here are the details:

Small Business Pricing Per Month

  • Up to 30,000 actions/month – Free
  • Up to 400,000 actions/month – $79.95
  • Up to 1,250,000 actions/month – $199.95
  • Up to 2,500,000 actions/month- $399.95
  • Up to 4,000,000 actions/month – $599.95
  • Up to 7,000,000 actions/month – $899.95
  • Up to 10,000,000 actions/month- $1,199.95

Small Business Pricing Per Year

  • Up to 30,000 actions/month – Free
  • Up to 400,000 actions/month – $799.50
  • Up to 1,250,000 actions/month – $1,999.50
  • Up to 2,500,000 actions/month- $3,999.50
  • Up to 4,000,000 actions/month – $5,999.50
  • Up to 7,000,000 actions/month – $8,999.50
  • Up to 10,000,000 actions/month- $11,995.50

Enterprise Edition – enterprise pricing available by quote

What integrations are available for Woopra?

  • Salesforce
  • Eloqua
  • Marketo
  • BlueKai
  • Zendesk
  • Optimizely
  • Freshdesk
  • Box
  • Dropbox
  • Google Drive
  • Stripe
  • Magento
  • WooCommerce
  • WordPress
  • HubSpot
  • LiveChat Inc
  • SnapEngage
  • Olark
  • HipChat
  • Slack
  • Flowdock
  • Customer.io
  • Capsule CRM
  • MailChimp
  • Mandrill
  • MySQL
  • Pipedrive
  • Qualaroo
  • SendGrid

User reviews


1 Review

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Elle Morgan

6 months ago

Woopra allows you to combine all of your customer data with one-click integration. Before Woopra, I was trying to understand our churn metrics relative to marketing campaigns and product releases. We were simply unable to find a way to consolidate our data across Salesforce, Hubspot and our own in-app data. With Woopra, I can see all of the activity for each individual, along with how they use our product. Now, I can begin to understand what makes a happy customer, what actions indicate that a customer might churn and target them directly with personalized, relevant content to re-engage them.


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