WorkforceOptimizer Review

Improve Service Quality

WorkforceOptimizer gives organizations and businesses the opportunity to improve the quality of service they are delivering to their customers by allowing them to implement an intelligent, predictive, and dynamic approach to workforce scheduling. The employee management solution enables users to instantly identify understaffing and service shortage issues throughout their organization, which could be the result of unexpected changes in employees’ schedules like sick leaves and workload fluctuations. 

To immediately address such issues, the solution automatically pinpoints staff who can replace those ones who were originally scheduled. The replacement staff is chosen based on their shift availability, skill level, and preferred future schedules. WorkforceOptimizer also leverages Machine Learning to help users plan and prepare employees’ schedules ahead of time, predicting the size of the workforce they need to deploy for possible workloads in the future. 

Increase Employee Retention

An employee management solution is a great tool for increasing employee retention. Equipped with employee self-service features, WorkforceOptimizer makes sure that employees themselves play an active role in the scheduling process.  For example, employees can use the solution’s web and mobile applications to specify whether or not they are available for future shifts. Moreover, WorkOptimizer has a unique bidding system that enables them to bid on the schedules they prefer to take later on. The system then collects all the bids from employees, performs calculations, and allocates the rosters fairly. 

Trading of schedules between employees is another feature included in WorkforceOptimizer. With this feature, employees will be able to swap schedules with each other. The solution automatically sends a notification to the employee who received the trade request. As employees utilize these features, they are more likely to feel satisfied with their jobs and stay with the organization. 

Make Informed Decisions

WorkforceOptimizer’s’ reporting capabilities are useful for executives and managers, giving them complete visibility over how staff resources are allocated and utilized in their organization. They can access reports that contain real-time data and statistics, allowing them to monitor staff coverage, find out if employees’ shift preferences are being fulfilled, and analyze scheduling patterns. The solution, moreover, comes with an intuitive dashboard where they can evaluate the staff performance of each location, department, or workspace and compare it to one another. 

Reduce Payroll Expenses

WorkforceOptimizer helps companies and organizations cut their payroll expenses. The solution prevents them from paying unnecessary overtime fees or wasting a lot of money due to overstaffing. In fact, they can integrate WorkOptimizer with their existing payroll systems. This integration enables the solution to transmit data about overtime, leaves, and claims to the connected payroll system, streamlining payroll management processes and reducing payroll errors.