Yonyx Review
What is Yonyx?
Yonyx is a simple, striahgtforward customer support platform that improves first call resolution and empowers customers to perform self-service. The software provide a robust feature set that help companies decision tree drive troubleshooting guides and incorporate them with their existing CRM systems.
With Yonyx, call center service agents have access to comprehensive troubleshooting guides that help them address customer issues and concerns within their first call. This results in improved first call resolution and significantly reduces an agent’s Average Handle Time (AHT) while still being able to satisfy customers and ensure that they have a positive customer service experience all throughout the process.
Customers appreciate it if they can easily find the information to help them troubleshoot their issues with your products. Yonyx helps you create product troubleshooting guides, not articles, that you can embed in your website, applications, and other channels. These guides functions like a flowchart, helping your customers solve their problems without having to request for professional support.
Show MoreOverview of Yonyx Benefits
The goal of every customer service management system is to help businesses provide the highest customer satisfaction at the lowest possible costs. Yonyx is built to help your company or organization achieve just that with their simple, straightforward software.
Every call center aims to provide the best support service to their customers without compromising quality. But sometimes, agents spend a significant amount of time helping out one customer because they do not have quick and simple access to the relevant information they need so they can provide the proper resolution. Yonyx changes all that.
Yonyx helps companies and organization create troubleshooting guides for their products and services that customer support representatives can access. With a step by step, decision driven tree guide to help them help their customers address their issues and concerns, agents are able to deliver the best resolutions faster.
This means customers are able to get the answers they need within the first call and that they don’t have to stay long on the phone. Yonyx improves an agent’s performance and productivity, resulting in them being able to service more customers while still being able to deliver positive customer experience. Companies also enjoy significant savings on operational costs.
With relevant information and comprehensive guides within reach, your customers are more empowered to perform self-service instead of contacting your support agents for help. Yonyx improves self-service ratio significantly, enabling your support representatives to deliver support to other customers with more serious concerns rather than deal with common issues and problems.
Show MoreOverview of Yonyx Features
- Authoring
- Internal Use
- External Use
- Analytics & Management Reports
- Publishing
- User & Guide Administration
- APIs
Yonyx Position In Our Categories
Bearing in mind companies have their own business wants, it is sensible that they steer clear of going for a one-size-fits-all, ideal business application. Just the same, it would be futile to discover such application even among sought-after software solutions. The clever step to do would be to shortlist the different main factors which merit careful thought like major features, packages, technical skill aptitude of the employees, organizational size, etc. Then, you must conduct the research thoroughly. Browse through some of these Yonyx reviews and scrutinize each of the solutions in your list in detail. Such comprehensive product investigation can make sure you circumvent mismatched apps and pay for the system that includes all the features your company requires.
Position of Yonyx in our main categories:
TOP
500
Yonyx is one of the top 500 Customer Support Software products
If you are considering Yonyx it might also be beneficial to investigate other subcategories of Customer Support Software collected in our database of SaaS software reviews.
It is important to realize that almost no software in the Customer Support Software category is a perfect solution that can fulfill all the goals of different business types, sizes and industries. It may be a good idea to read a few Yonyx Customer Support Software reviews first as specific solutions might dominate only in a really narrow group of applications or be designed with a very specific industry in mind. Others may work with an idea of being simple and intuitive and consequently lack advanced elements welcomed by more experienced users. There are also services that support a broad group of users and provide a complex feature toolbox, however this usually comes at a more significant price of such a software. Make sure you're aware of your needs so that you pick a solution that has all the features you look for.
How Much Does Yonyx Cost?
Yonyx Pricing Plans:
Free Trial
Intern
$6/user/month
Junior
$11/user/month
Professional
$17/user/month
Executive
$22/user/month
What are Yonyx pricing details?
Yonyx Pricing Plans:
Free Trial
Intern
$6/user/month
Junior
$11/user/month
Professional
$17/user/month
Executive
$22/user/month
Intern – $6/user/month
- Authoring Tools except Clone Guides
- Unlimited Internal Incidents
- Responsive view for Agent traversal
- Mobile compatible (for field agents)
- Yonyx Landing Page – Browse Guides
- Embed Yonyx Landing Page in CRM
- Guide, User, Author Activity Reports
- 2 Lines of Businesses
- 1 Catalog Per Line Of Business
- User and Guide Administration
- Email Support
Junior – $11/user/month
- All Intern features
- Co-Branding of guides – fonts/colors/size/logos
- Email Customer Compliments and Escalations to Author
- Cumulative Tranversal Analytics
- 2 Lines of Businesses
- 4 Catalogs Per Line of Business
- Email and Phone Support
Professional – $17/user/month
- All Junior features
- Clone GuidesFull text search across all published guides
- Generate Yonyx OneClickTM Transcript for CRM integration
- Create ticket in CRM from Yonyx Guides
- Incident Details – including csv export
- 2 Lines of Businesses
- 8 Catalogs per Line of Business
- Javascript APIs
- REST APIs
- Email and Phone Support
- Account Management
Executive – $22/user/month
- All Professional features
- Single-Sign-On (SSO) Integration
- Unlimited Lines of Businesses
- Unlimited Catalogs per Line of Business
- URL Branding
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you choose to buy a Customer Support Software it’s vital not only to learn how experts evaluate it in their reviews, but also to check if the actual users and businesses that use it are genuinely satisfied with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Yonyx reviews across a vast range of social media sites. The data is then featured in an easy to digest way revealing how many users had positive and negative experience with Yonyx. With that information available you will be ready to make an informed business choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Yonyx?
Yonyx integrates with the following business systems and applications:
- Zendesk
- Microsoft Dynamics CRM
- Freshdesk
- Salesforce Desk.com
- Salesforce Service Cloud
- NetSuite
- Oracle RightNow Contact Center Experience
- ServiceNow
- Oracle Service Cloud
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