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IMsupporting Review

IMsupporting
Our score: 8.7 User satisfaction: 100%

What is IMsupporting?

IMsupporting is a customizable and market-leading live chat messaging application that can be installed into a website to enable real-time communication and engagement with customers. Businesses from various sectors including eCommerce stores are using this tool for the purpose of driving customer engagement, reducing expenses associated with customer support, and generating more conversions and sales. 

Users can modify the look and feel of the software’s live chat popups and windows to match the brand of their business and design of their website. Aside from that, they are given the ability to create different departments so that chat requests are routed to the right team and staff that are knowledgeable enough to answer customer inquiries.  Viewing what site visitors are typing before they send their chat message, saving and retrieving common answers to questions, and enabling offline messaging are the other features included in IMsupporting. 

Overview of IMsupporting Benefits

Customization Capabilities

One of the features offered by IMsupporting is that it gives website and eCommerce store owners customization capabilities. They can change the look and feel of the software’s live chat popups and windows to fit their own branding and website design. They will be able to modify the design and layout, banner, colors, and texts as well as add their own logos. IMsupporting also provides a selection of pre-designed chat buttons that can be customized by tweaking their codes. 

Systematic Live Chat Queuing

IMsupporting is built with live chat queuing features that aid users in handling chat request systematically. For example, the software allows them to create different departments, dividing their pool of operators and staff into separate groups. Site visitors and customers can choose which specific department they want to reach out to and interact with based on the type of inquiry or concern they are raising. 

Their chat requests are then automatically routed to that department. Likewise, operators and staff are given the option to select which departments they want to support. They can even join all the departments if they think they are capable of handling different types of customer inquiries and issues.  Meanwhile, the software comes with another live chat queuing feature wherein queue numbers are assigned to site visitors and customers so that they’ll know where they are in the queue and how long they have to wait before their chat requests are answered. 

Quick & Consistent Customer Support

IMsupporting ensures that operators and staff are able to respond to site visitors and customers as fast as possible. It has a feature called Foresight Spy that provides operators and staff with the ability to peek at what customers are typing as they are writing their inquiries or concerns. Because of this, they will be able to immediately capture and understand what customers are seeking assistance for even before they complete and send their chat messages. 

The live chat software also permits them to instantly respond to site visitors and customers and give them the answers they need without typing a single word. This is made possible through the aid of canned messages or replies. Canned messages or responses are common answers to questions that can be created, stored, and retrieved at any time. Customer service or support staff simply need to click a button and select from these canned messages or responses when they are responding to customers, allowing them to deliver quick, concise, and consistent answers. 

Overview of IMsupporting Features

  • Live Chat Popup Customization
  • User Queuing
  • Departments
  • Canned Replies
  • Star Rating System
  • Offline Messages
  • Foresight Technology
  • Real-Time Visitor Monitoring

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

IMsupporting Position In Our Categories

Because businesses have specific business-related demands, it is only rational they steer clear of deciding on an all-encompassing, “perfect” software. Regardless, it would be futile to chance on such application even among well-known software solutions. The clever thing to undertake would be to tabulate the varied chief factors that necessitate investigation including critical features, packages, technical skill levels of staff, business size, etc. The second step is, you must follow through your research comprehensively. Go over some of these IMsupporting analyses and explore each of the software products in your shortlist in detail. Such detailed product investigation ascertain you circumvent unsuitable applications and select the system which provides all the aspects your company requires in sustaining growth.

Position of IMsupporting in our main categories:

TOP 50

IMsupporting is one of the top 50 Customer Support Software products

IMsupporting is also listed in the following subcategories:

Every enterprise is different, and may require a specific Customer Support Software solution that will be designed for their company size, type of customers and employees and even particular industry they deal with. You should not count on locating a perfect services that will work for every company no matter what their history is. It may be a good idea to read a few IMsupporting Customer Support Software reviews first and even then you should pay attention to what the solution is intended to do for your company and your workers. Do you need an easy and intuitive service with just basic functions? Will you actually make use of the advanced tools required by experts and big enterprises? Are there any particular features that are especially useful for the industry you operate in? If you ask yourself these questions it will be much easier to find a trustworthy service that will match your budget.

How Much Does IMsupporting Cost?

IMsupporting Pricing Plans:

Free Trial

Personal

£9.99/month

Standard

£14.99/month

Business

£49.99/month

Bespoke

£299/month

IMsupporting offers four SMB and enterprise pricing packages for business owners and online sellers to choose from. Take a look at the details and select the pricing package that suits the needs of your business.

Personal – £9.99/month

  • Ideal for small personal websites
  • 1 user/staff account
  • Unlimited liver chats per day
  • System customization
  • Stats & Reporting

Standard – £14.99/month

  • Suitable for growing websites
  • 3 user/staff accounts
  • Unlimited charts per day
  • Departments
  • System customization
  • Stats & Reporting

Business – £49.99/month

  • For growing businesses
  • 10 user/staff accounts
  • Unlimited charts per day
  • Departments
  • System customization
  • Stats & Reporting

Bespoke – Starts at £299/month

  • A customizable live chat solution
  • Dedicated server
  • A bespoke live chat system
  • White-labeling

User Satisfaction

Positive Social Media Mentions 21
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and IMsupporting reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with IMsupporting. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are IMsupporting pricing details?

IMsupporting Pricing Plans:

Free Trial

Personal

£9.99/month

Standard

£14.99/month

Business

£49.99/month

Bespoke

£299/month

IMsupporting offers four SMB and enterprise pricing packages for business owners and online sellers to choose from. Take a look at the details and select the pricing package that suits the needs of your business.

Personal – £9.99/month

  • Ideal for small personal websites
  • 1 user/staff account
  • Unlimited liver chats per day
  • System customization
  • Stats & Reporting

Standard – £14.99/month

  • Suitable for growing websites
  • 3 user/staff accounts
  • Unlimited charts per day
  • Departments
  • System customization
  • Stats & Reporting

Business – £49.99/month

  • For growing businesses
  • 10 user/staff accounts
  • Unlimited charts per day
  • Departments
  • System customization
  • Stats & Reporting

Bespoke – Starts at £299/month

  • A customizable live chat solution
  • Dedicated server
  • A bespoke live chat system
  • White-labeling

What integrations are available for IMsupporting?

IMsupporting provides plugins that allow you to integrate the software with the following CMS tools:

  • Drupal
  • WordPress
  • Blogger
  • Joomla
  • BigCommerce
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Reviewed By Jenny Chang
Page last modified
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