KANA Express Review

KANA Express
Our score: 6.5 User satisfaction: 96%

What is KANA Express?

KANA Express is a cloud-based customer support platform that operates with a three-pronged approach to help users deliver topnotch customer support and ultimately achieve their goals. These prongs delve on three different facets that delves on giving users and their clients positive experience and integrate social media in an effort to provide both agents and customers with an easy means of interaction, engagement, and communication.

Dedicated for medium sized enterprises, KANA Express boasts tools and functionalities that businesses need to garner positive customer experiences across varying service channels.

Overview of KANA Express Benefits

KANA Express is designed to provide medium-sized businesses and developing enterprises a cloud-based platform where they can deliver rapid, high-quality support. With its three-pronged approach, KANA Express is built to satisfy both users and consumers by offering them great experiences with the system.

  • Web Experience – fast and immediate customer service for online customers made convenient and effective. KANA Express web experience service promises to drop call and email volume by as much as 50%.
  • Agent Experience – empower agents by giving them the tools and the capabilities to deliver customer support by giving them access to information and collaborate with fellow agents with a centralized knowledge base and a unified desktop.
  • Social Experience – up the ante by including social media to the fray. Use popular social media channels to offer clients with an avenue where they can converse and share ideas as well as a hub where agents can give support and collaborate with each other.

Overview of KANA Express Features

Web Experience Solutions
  • Web Self-Service
  • Knowledge management
  • Live Chat
  • Reporting and Analytics
  • Virtual Assistant
Agent Experience Solutions
  • Email Management
  • Call Management
  • Campaigns
  • Knowledge Management
  • Reporting and Analytics
  • Whitemail Management
Social Experience Solutions
  • Experience Analytics
  • Experience Analytics Express

KANA Express Position In Our Categories

Knowing that businesses have their own business-related demands, it is only practical they avoid choosing an all-in-one, ideal software product. At any rate, it is nearly futile to stumble on such application even among well-known software solutions. The correct step to undertake would be to jot down the numerous major factors that entail careful thought such as essential features, packages, technical skill aptitude of staff members, company size, etc. After which, you should follow through the product research to a full extent. Have a look at some KANA Express evaluations and scrutinize the other software solutions in your shortlist more closely. Such comprehensive research makes sure you avoid unfit apps and buy the system that includes all the function you require business requires for success.

Position of KANA Express in our main categories:

TOP 500

KANA Express is one of the top 500 Customer Support Software products

KANA Express is also listed in the following subcategories:

It's important to realize that hardly any software in the Customer Support Software category is an ideal solution able to fulfill all the goals of various company types, sizes and industries. It may be a good idea to read a few KANA Express Customer Support Software reviews first as some software can dominate only in a very narrow set of applications or be created with a very specific industry in mind. Others may function with an intention of being simple and intuitive and therefore lack advanced elements needed by more experienced users. You can also find apps that support a broad group of users and provide a complex feature base, however that frequently comes at a more significant cost of such a solution. Make sure you're aware of your needs so that you pick a solution that has specifically the elements you look for.

How Much Does KANA Express Cost?

KANA Express Pricing Plans:

Free Trial

Pricing available by quote only. Contact KANA Express directly to learn more about their pricing details.

User Satisfaction

Positive Social Media Mentions 171
Negative Social Media Mentions 10

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and KANA Express reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with KANA Express. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • Mac


  • SaaS

Language Support

  • English
  • Europe
  • Asia
  • Australia
  • China
  • Germany
  • India
  • Japan
  • Latin America
  • Middle-East

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are KANA Express pricing details?

KANA Express Pricing Plans:

Free Trial

Pricing available by quote only. Contact KANA Express directly to learn more about their pricing details.

What integrations are available for KANA Express?

KANA Express operates well with the following business solutions and systems:


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Reviewed By Jenny Chang
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