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KANA Express REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 96%
OUR SCORE 6.5

What is KANA Express?

KANA Express is a cloud-based customer support platform that operates with a three-pronged approach to help users deliver topnotch customer support and ultimately achieve their goals. These prongs delve on three different facets that delves on giving users and their clients positive experience and integrate social media in an effort to provide both agents and customers with an easy means of interaction, engagement, and communication.

Dedicated for medium sized enterprises, KANA Express boasts tools and functionalities that businesses need to garner positive customer experiences across varying service channels.

Overview of KANA Express Benefits

KANA Express is designed to provide medium-sized businesses and developing enterprises a cloud-based platform where they can deliver rapid, high-quality support. With its three-pronged approach, KANA Express is built to satisfy both users and consumers by offering them great experiences with the system.

  • Web Experience – fast and immediate customer service for online customers made convenient and effective. KANA Express web experience service promises to drop call and email volume by as much as 50%.
  • Agent Experience – empower agents by giving them the tools and the capabilities to deliver customer support by giving them access to information and collaborate with fellow agents with a centralized knowledge base and a unified desktop.
  • Social Experience – up the ante by including social media to the fray. Use popular social media channels to offer clients with an avenue where they can converse and share ideas as well as a hub where agents can give support and collaborate with each other.

Overview of KANA Express Features

Web Experience Solutions
  • Web Self-Service
  • Knowledge management
  • Live Chat
  • Reporting and Analytics
  • Virtual Assistant
Agent Experience Solutions
  • Email Management
  • Call Management
  • Campaigns
  • Knowledge Management
  • Reporting and Analytics
  • Whitemail Management
Social Experience Solutions
  • Experience Analytics
  • Experience Analytics Express

KANA Express Position In Our Categories

Position of KANA Express in our main categories:

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200

KANA Express is one of the top 200 Customer Support Software products

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200

KANA Express is one of the top 200
Customer Support Software products


KANA Express is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#44 Live Chat Software#50
Category:Position:
Call Center Software#44
Live Chat Software#50

Every company is different, and might need a particular type of Call Center Software solution that will be adjusted to their company size, type of clients and staff and even specific industry they deal with. You should not count on getting an ideal software that is going to be suitable for each company no matter what their history is. It may be a good idea to read a few KANA Express reviews first and even then you should pay attention to what the software is intended to do for your business and your staff. Do you need a simple and intuitive solution with just elementary functions? Will you actually use the complex functionalities required by pros and big enterprises? Are there any specific features that are especially beneficial for the industry you work in? If you ask yourself these questions it is going to be much easier to locate a reliable solution that will match your budget.

How Much Does KANA Express Cost?

KANA Express Pricing Plans:

Pricing available by quote only. Contact KANA Express directly to learn more about their pricing details.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and KANA Express reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with KANA Express. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

171

NEGATIVE SOCIAL MENTIONS

10

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • Mac
Language Support
  • English
  • Europe
  • Asia
  • Australia
  • China
  • Germany
  • India
  • Japan
  • Latin America
  • Middle-East
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Medium Business
Deployment
  • SaaS

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TICKETS

What are KANA Express pricing details?

KANA Express Pricing Plans:

Pricing available by quote only. Contact KANA Express directly to learn more about their pricing details.

What integrations are available for KANA Express?

KANA Express operates well with the following business solutions and systems:

  • LAGAN

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