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Axon Virtual PBX Review

Axon Virtual PBX
Our score: 9.4 User satisfaction: N/A

What is Axon Virtual PBX?

Axon Virtual PBX is a complete and scalable VoIP-based PBX software designed for call centers and businesses of all sizes. The IP PBX system is developed by NCH Software, a leading provider of audio, video, dictation, and business technology solutions and applications. The software company offers a suite of telephony software programs, and Axon Virtual PBX is a part of it.

Axon Virtual PBX can be installed on computers that are running the Windows operating system. It utilizes the features and capabilities of the VoIP (Voice over Internet Protocol) technology, functioning as a phone switch that routes calls to phone lines and extensions.

The IP PBX software can handle calls which are being transmitted through up to 64 telephone lines, and users can add as many extension lines as they want. The phone system is equipped with the standard features that are found in a typical PBX phone system such as the capability to transfer calls, put calls on hold, and record calls.

Furthermore, Axon Virtual PBX  delivers an add-on that enables users to automatically dial phone numbers and make outbound calls. Last but not least, the VoIP-based PBX software can be combined with the other telephony applications from NCH software.

Overview of Axon Virtual PBX Benefits

Predictive Dialer Add-On

One of the noteworthy features offered by Axon Virtual PBX is its powerful predictive dialer called Axon Agent, an add-on that allows call center agents and business professionals to automatically dial phone numbers and launch outbound calling campaigns.

This predictive dialer can be used by various types of call centers, contact centers, and businesses. Whether they are handling outbound calls, supporting customers through a service center, keeping in touch with political constituents, or running a charity that needs to reach out to donors; Axon Agent will surely speed up their outbound call processes and campaigns.

Automatically Launch Outbound Calling Campaigns

Axon Agent permits users to create and launch outbound dialing and calling campaigns. A campaign is made up of a calling list or a list of contact numbers; agents who will make the outbound calls, and scripts which are premade talking points that guide agents as they talk with customers and persons whose phone numbers are included in the calling list.

Thus, as campaigns are launched, the predictive dialer automatically dials the numbers appearing on the calling list. It will also keep a record of all outbound calls that have been completed including the conversions made through such calls; and while a dialing campaign is active, users can add agents to it anytime.

Play Time-Sensitive On-Hold Music And Messages

Axon Virtual PBX can be enhanced by a software application from NCH Software which is designed to play music and messages while calls are being placed on hold or transferred. This software application is called IMS Telephone On-Hold Player. What’s great about this is that it lets users set up on-hold music and messages that are sensitive to dates. This means users will be able to schedule dates that define which music or messages will be played automatically.

Having the capability to store and play audio files with high quality, the on-hold music and message player helps organizations and businesses send strategic reminders, launch marketing campaigns, and deliver professional announcements to customers.

Activate Video Call Functionality On Softphones

Another powerful feature available in Axon Virtual PBX is its video call functionality which can be enabled on VoIP softphones or IP video phones. Thus, right straight from their computer, users will be able to call another computer and see the person they are talking with using their webcam. This can be used for video conferencing and other important online meetings.

Voicemail Box For Every Extension

Axon Virtual PBX permits users to add as many extensions as they want. Interestingly, the VoiP-based PBX software assigns a voicemail box for each extension that they are going to add. Because a voicemail box is dedicated to every agent or employee, voicemail messages can be easily organized, accessed, and heard; giving users the ability to prioritize voicemail messages and the tasks associated with them, and focus on the more important ones.

Easy-To-Use Web-Based Control Panel

The IP PBX system delivers a web-based control panel that streamlines the way users configure the system to handle the operations of their call center and manage call processes. Systems administrators, IT managers, and team leads can take advantage of the features of this control panel which they can easily access and operate. Also, they can access the control panel even if they are not in front of their computers.

Overview of Axon Virtual PBX Features

  • Standard PBX Features
  • Manage Telephone Calls within a Business
  • Supports up to 64 Telephone Lines and Unlimited Extensions
  • Predictive Dialing
  • Launch Outbound Calling Campaigns Automatically
  • Digital Call Routing Over a Computer Network
  • Basic On-Hold Music
  • Supports Video for Express Talk Softphone or IP Video Phones
  • A Voicemail Box for Every Extension
  • Easy Web-Like Control Panel that can be Accessed Remotely

Axon Virtual PBX Position In Our Categories

Knowing that businesses have particular business wants, it is only logical that they steer clear of preferring an all-in-one, ”best” system. At any rate, it would be almost impossible to try to come across such application even among sought-after software products. The reasonable thing to do would be to set down the varied significant factors which require careful thought like important features, costing, skill aptitude of staff members, business size, etc. After which, you must do your research comprehensively. Browse through these Axon Virtual PBX reviews and check out the other solutions in your list more closely. Such comprehensive research can make sure you weed out mismatched software solutions and subscribe to the one which delivers all the aspects you require company requires to be successful.

Position of Axon Virtual PBX in our main categories:

TOP 3

Axon Virtual PBX is one of the top 3 Business Phone Systems products

If you are interested in Axon Virtual PBX it may also be beneficial to examine other subcategories of Business Phone Systems collected in our base of SaaS software reviews.

Since each enterprise has particular business wants, it is advisable for them to refrain from seeking a one-size-fits-all ideal software application. Needless to say, it would be useless to try to find such a system even among widely used software solutions. The intelligent thing to do would be to jot down the various important factors that require consideration such as main features, budget, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some Axon Virtual PBX Business Phone Systems reviews and investigate each of the other apps in your shortlist in detail. Such exhaustive homework can make sure you weed out ill-fitting platforms and select the system that provides all the elements you require for business success.

How Much Does Axon Virtual PBX Cost?

Axon Virtual PBX Pricing Plans:

Free Trial

Axon VoIP PBX Basic Edition

Free

Axon VoIP PBX Business Edition

$139.00

Axon VoIP PBX Enterprise Edition

$259.00

Alongside its free edition, Axon Virtual PBX offers two SMB and enterprise plans for all users to choose from. The plans can be availed through one-time licensing, and the pricing of the plans varies depending on the edition/version you’re going to purchase. The PBX software is available in three editions, namely Axon VoIP PBX Basic Edition, Axon VoIP PBX Business Edition, and Axon VoIP PBX Enterprise Edition.

In addition, you can buy a bundled package which gives the opportunity to combine the software with the other telephony software applications from NCH Software. Here are the details:

Axon VoIP PBX Basic Edition

  • Free

Axon VoIP PBX Business Edition

  • $139.00
  • Lifetime License
  • Fully featured PBX server without restrictions

Axon VoIP PBX Enterprise Edition

  • $259.00
  • Lifetime License
  • Up to 20 extensions and 3 external lines

Add Bundle Software To Save More

Express Talk Corporate Edition – $39.99

VRS Recording System Professional (1-7 Channels) – $570.49

IVM Telephone Attendant Professional – $315.50

MS On-Hold Professional – $225.50

Quorum Phone Conference Server Professional License – $69.50

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Business Phone Systems it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Axon Virtual PBX reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Axon Virtual PBX. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Free
  • One-time payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Axon Virtual PBX Comparisons

Axon Virtual PBX user reviews

Easy to use software

Read full review >
Mia
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 10.09.2019 Company Size: More than 100 Employees Industry: Hospital & Health Care

What are Axon Virtual PBX pricing details?

Axon Virtual PBX Pricing Plans:

Free Trial

Axon VoIP PBX Basic Edition

Free

Axon VoIP PBX Business Edition

$139.00

Axon VoIP PBX Enterprise Edition

$259.00

Alongside its free edition, Axon Virtual PBX offers two SMB and enterprise plans for all users to choose from. The plans can be availed through one-time licensing, and the pricing of the plans varies depending on the edition/version you’re going to purchase. The PBX software is available in three editions, namely Axon VoIP PBX Basic Edition, Axon VoIP PBX Business Edition, and Axon VoIP PBX Enterprise Edition.

In addition, you can buy a bundled package which gives the opportunity to combine the software with the other telephony software applications from NCH Software. Here are the details:

Axon VoIP PBX Basic Edition

  • Free

Axon VoIP PBX Business Edition

  • $139.00
  • Lifetime License
  • Fully featured PBX server without restrictions

Axon VoIP PBX Enterprise Edition

  • $259.00
  • Lifetime License
  • Up to 20 extensions and 3 external lines

Add Bundle Software To Save More

Express Talk Corporate Edition – $39.99

VRS Recording System Professional (1-7 Channels) – $570.49

IVM Telephone Attendant Professional – $315.50

MS On-Hold Professional – $225.50

Quorum Phone Conference Server Professional License – $69.50

What integrations are available for Axon Virtual PBX?

Axon Virtual PBX supports integration with the following telephony software applications from NCH Software:

  • IVM Call Attendant
  • VRS Call Recording System
  • IMS On-Hold Messages Player
  • Dial Dictate Phone-In Dictation Server
  • Quorum Call Conferencing Server

Axon Virtual PBX average rating:

Average score
3.8/5 (1 user reviews)
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Mia

PROS: Axon doesn’t have a steep learning curve and can be adopted easily by my staff. I like that I can easily present and implement the software with the entire team in the company.

CONS: It seems that the software doesn’t come with so many features that my company needs. Also, finishing tasks takes time.

Reviewed 9 months ago

Read full review >

The least favorable review

Mia

PROS: Axon doesn’t have a steep learning curve and can be adopted easily by my staff. I like that I can easily present and implement the software with the entire team in the company.

CONS: It seems that the software doesn’t come with so many features that my company needs. Also, finishing tasks takes time.

Reviewed 9 months ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Easy to use software

Read full review >
Mia
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 10.09.2019 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: Axon doesn’t have a steep learning curve and can be adopted easily by my staff. I like that I can easily present and implement the software with the entire team in the company.

CONS: It seems that the software doesn’t come with so many features that my company needs. Also, finishing tasks takes time.

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Reviewed By Louie Andre
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