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AnswerHub REVIEW

Collaboration Software

No user reviews
USER SATISFACTION 91%
OUR SCORE 7.8

What is AnswerHub?

AnswerHub is a powerful knowledge management and community application that gives you the tools you need to create and manage an online knowledge-based community. You can collect, organize, and share knowledge in a variety of ways including articles, ideas, and questions and answers. Plus, you can use built-in gamification to engage contributors and identify expertise within your community for effortless question routing.

Administrators can use sophisticated features such as role-based permissions, access control, user management, and moderation to manage the users, content, and access to knowledge in their community.

AnswerHub can be customized to look the way you like with its built-in plug-in and theming features. SDK access and REST API give you the tools you require to create on your own or you can use the services of the vendor’s professional team.

Finally, integrations with widely used tools like Slack, SharePoint, and Confluence make it simple to collaborate and share knowledge from all over your company.

Overview of AnswerHub Benefits

Here are some of the benefits commonly associated to using AnswerHub:

Q&A

You can add comments, post questions, and offer answers. Plus, you can embed text, audio, video, and other rich media. Best answers are highlighted and rise to the top, making them easy to find.

Knowledge Base

You can author, organize, and publish knowledge base (KB) articles. KB articles can be “wikified” for community editing.

Email Integration

Ask and answer questions by email and automatically add them to the site. This eliminates the need for users to log in to contribute their knowledge.

User Profiles

Give users a place to share bios, track activity, show off expertise, and build their personal brand.

Gamification

Award active users with badges and reputation points to create engagement and encourage continued contributions.

In-app and Email Notifications

Receive activity notifications and updates in AnswerHub or through email.

Content Segmentation

Segment knowledge by “Spaces” to organize your content and control who can see what.

Bad Words Filter

Keep it clean by filtering bad words and phrases.

Theming

Choose from a wide range of stock themes or customize your own theme to make AnswerHub look and feel the way you like.

Advanced Analytics

Track metrics like pageviews, new users, number of questions asked, unanswered questions and more to evaluate the health of your knowledge sharing community.

Advanced Administration

Advanced administration is available through a dedicated administration dashboard.

Role-based Permissions

Grant users different roles to restrict access to content and functions.

Import and Export

Import and export community content in a range of formats including JSON, XML, and CSV files.

REST API

Integrate your other apps and systems with access to AnswerHub’s REST API.

Multilingual Capability

AnswerHub supports many languages including Spanish, Russian, Portuguese, Korean, Japanese, Italian, German, French, English, Dutch, Arabic, and Chinese (Simplified).

Integrations

AnswerHub is designed to integrate with other knowledge and collaboration apps.

Overview of AnswerHub Features

  • Advanced analytics view of pageviews and community activity
  • Advanced search allows you to search everything
  • Capture, comment, and upvote on ideas. Track their progress.
  • Control who can see what
  • Create, organize, share, and even wikify articles
  • Direct user to user messaging
  • Follow topics and get updates
  • Monitor community activity like average time to answer
  • Option to segment content by team, vertical, and topic
  • Question and answer format. Best answers rise to the top.
  • Reply to questions by email. Answers are added automatically.
  • Reputation scores and badges. Custom badges can be added.
  • See number of users, pageviews, questions and more

AnswerHub Position In Our Categories

Position of AnswerHub in our main categories:

500

AnswerHub is one of the top 500 Collaboration Software products

500

AnswerHub is one of the top 500
Collaboration Software products


AnswerHub is also listed in the following subcategories:

Category:Position:Category:Position:
Online Community Software#22
Category:Position:
Online Community Software#22

It's essential to note that virtually no software in the Collaboration Software category is going to be a perfect solution that can meet all the requirements of various company types, sizes and industries. It may be a good idea to read a few AnswerHub reviews first as specific software may perform well just in a really small group of applications or be designed with a very specific type of industry in mind. Others might operate with a goal of being simple and intuitive and therefore lack advanced features welcomed by more experienced users. There are also software that support a wide group of customers and give you a rich feature base, however this frequently comes at a higher price of such a solution. Be certain that you're aware of your requirements so that you get a software that has exactly the elements you search for.

How Much Does AnswerHub Cost?

AnswerHub Pricing Plans:

The vendor provides users with an individual enterprise pricing quote tailored to the size and unique needs of their businesses, setup preferences, and unique requirements. Contact the vendor for more details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Collaboration Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and AnswerHub reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with AnswerHub. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

29

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TICKETS

What are AnswerHub pricing details?

AnswerHub Pricing Plans:

The vendor provides users with an individual enterprise pricing quote tailored to the size and unique needs of their businesses, setup preferences, and unique requirements. Contact the vendor for more details, and ask for your quote.

What integrations are available for AnswerHub?

AnswerHub integrates with the following business systems:

  • Slack
  • Atlassian HipChat
  • Google Analytics
  • HubSpot
  • Parature, from Microsoft
  • Single Sign-On (SSO)

Contact the vendor’s professional services team if you wish to build a custom integration.

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