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AnswerHub Review

AnswerHub
Our score: 7.8 User satisfaction: 91%

What is AnswerHub?

AnswerHub is a powerful knowledge management and community application that gives you the tools you need to create and manage an online knowledge-based community. You can collect, organize, and share knowledge in a variety of ways including articles, ideas, and questions and answers. Plus, you can use built-in gamification to engage contributors and identify expertise within your community for effortless question routing.

Administrators can use sophisticated features such as role-based permissions, access control, user management, and moderation to manage the users, content, and access to knowledge in their community.

AnswerHub can be customized to look the way you like with its built-in plug-in and theming features. SDK access and REST API give you the tools you require to create on your own or you can use the services of the vendor’s professional team.

Finally, integrations with widely used tools like Slack, SharePoint, and Confluence make it simple to collaborate and share knowledge from all over your company.

Overview of AnswerHub Benefits

Here are some of the benefits commonly associated to using AnswerHub:

Q&A

You can add comments, post questions, and offer answers. Plus, you can embed text, audio, video, and other rich media. Best answers are highlighted and rise to the top, making them easy to find.

Knowledge Base

You can author, organize, and publish knowledge base (KB) articles. KB articles can be “wikified” for community editing.

Email Integration

Ask and answer questions by email and automatically add them to the site. This eliminates the need for users to log in to contribute their knowledge.

User Profiles

Give users a place to share bios, track activity, show off expertise, and build their personal brand.

Gamification

Award active users with badges and reputation points to create engagement and encourage continued contributions.

In-app and Email Notifications

Receive activity notifications and updates in AnswerHub or through email.

Content Segmentation

Segment knowledge by “Spaces” to organize your content and control who can see what.

Bad Words Filter

Keep it clean by filtering bad words and phrases.

Theming

Choose from a wide range of stock themes or customize your own theme to make AnswerHub look and feel the way you like.

Advanced Analytics

Track metrics like pageviews, new users, number of questions asked, unanswered questions and more to evaluate the health of your knowledge sharing community.

Advanced Administration

Advanced administration is available through a dedicated administration dashboard.

Role-based Permissions

Grant users different roles to restrict access to content and functions.

Import and Export

Import and export community content in a range of formats including JSON, XML, and CSV files.

REST API

Integrate your other apps and systems with access to AnswerHub’s REST API.

Multilingual Capability

AnswerHub supports many languages including Spanish, Russian, Portuguese, Korean, Japanese, Italian, German, French, English, Dutch, Arabic, and Chinese (Simplified).

Integrations

AnswerHub is designed to integrate with other knowledge and collaboration apps.

Overview of AnswerHub Features

  • Advanced analytics view of pageviews and community activity
  • Advanced search allows you to search everything
  • Capture, comment, and upvote on ideas. Track their progress.
  • Control who can see what
  • Create, organize, share, and even wikify articles
  • Direct user to user messaging
  • Follow topics and get updates
  • Monitor community activity like average time to answer
  • Option to segment content by team, vertical, and topic
  • Question and answer format. Best answers rise to the top.
  • Reply to questions by email. Answers are added automatically.
  • Reputation scores and badges. Custom badges can be added.
  • See number of users, pageviews, questions and more

AnswerHub Position In Our Categories

Because businesses have unique business-related needs, it is only prudent that they abstain from settling on a one-size-fits-all, ”best” solution. Regardless, it is troublesome to try to pinpoint such application even among recognizable software solutions. The better step to undertake is to note down the different major aspects which require consideration such as crucial features, price terms, skill ability of the users, business size, etc. Next, you should do the product research through and through. Read some AnswerHub evaluations and scrutinize the other software products in your shortlist in detail. Such detailed product research ensure you keep away from ill-fitting software products and select the system which includes all the aspects your business requires for success.

Position of AnswerHub in our main categories:

TOP 500

AnswerHub is one of the top 500 Collaboration Software products

AnswerHub is also listed in the following subcategories:

Enterprises have unique needs and requirements and no software application can be just right in such a condition. It is useless to try to find a perfect off-the-shelf software app that fulfills all your business needs. The smart thing to do would be to adapt the application for your specific needs, worker skill levels, budget, and other aspects. For these reasons, do not hurry and invest in well-publicized popular systems. Though these may be widely used, they may not be the best fit for your particular requirements. Do your research, check out each short-listed platform in detail, read a few AnswerHub Collaboration Software reviews, call the maker for clarifications, and finally select the app that provides what you want.

How Much Does AnswerHub Cost?

AnswerHub Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

The vendor provides users with an individual enterprise pricing quote tailored to the size and unique needs of their businesses, setup preferences, and unique requirements. Contact the vendor for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 29
Negative Social Media Mentions 3

We realize that when you make a decision to buy Collaboration Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and AnswerHub reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with AnswerHub. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Chinese
  • German
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Turkish

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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AnswerHub Comparisons

What are AnswerHub pricing details?

AnswerHub Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

The vendor provides users with an individual enterprise pricing quote tailored to the size and unique needs of their businesses, setup preferences, and unique requirements. Contact the vendor for more details, and ask for your quote.

What integrations are available for AnswerHub?

AnswerHub integrates with the following business systems:

  • Slack
  • Atlassian HipChat
  • Google Analytics
  • Single Sign-On (SSO)

Contact the vendor’s professional services team if you wish to build a custom integration.

Note

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Reviewed By Jenny Chang
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