LiaCX, powered by Intouch Insight, is a leading customer experience management solution that helps global brands delight their customers, strengthen brand reputation and improve financial performance. It is part of the Intouch suite of related products that include:
The latest addition to Intouch’s offering, LiaCX, is a cloud-based software that helps organizations with multiple locations in industries such as retail, restaurant, and hospitality, create more value and drive action from their customer experience (CX) programs through its Action Campaign™ technology.
LiaCX is built on modern technology designed to handle big data, and is mobile optimized. The software collects and combines data in real-time from sources such as surveys, mobile checklists, mystery shopping, operational audits, social media, and call centers, and rapidly integrates data from third-party systems like Salesforce, Oracle, and SAP.
All data is mapped to the customer journey and artificial intelligence-powered features transform the data into meaningful CX insights. Organizations can easily take action on those insights to improve business performance using LiaCX Action Campaigns.
With the centralized data from multiple customer touch points, businesses gain actionable, real-time insights, and provides them with the tools to continuously improve customer experience.
Founded in 1992, Intouch is trusted by over 300 of North America’s most-loved brands for their customer experience management, customer survey, mystery shopping, mobile forms, operational and compliance audits, and event marketing automation solutions.
With its LiaCX solution, Intouch enables companies to listen, interpret and act on customer data so they can deliver brilliant customer experiences.
LiaCX offers tools for listening (customer satisfaction and NPS surveys, mystery shopping, data import, etc.), interpreting, and acting on all customer data in a single platform.
LiaCX helps organizations design better customer experiences proactively. Touchpoint management allows you to identify underperforming KPIs in real-time and gives you the tools to correct them before customers become unhappy.
LiaCX is the only customer experience management software with Action CampaignTM technology to help organizations take measurable actions that lead to better business results.
Using artificial intelligence, LiaCX recommends specific CX actions that will improve customer experience, and allows you to track completion and impact in real-time.
Experience meets innovation
LiaCX draws on over 25 years of experience collecting customer experience (CX) insights to help you be one step ahead of your customers’ expectations.
Take customer experience to the next level
LiaCX works seamlessly with the other Intouch applications to help companies listen, interpret and act on customer data so they can deliver brilliant customer experiences.
Action Campaigns allow LiaCX customers to:
Gather meaningful, real-time customer feedback
Easily collect and combine CX data from customer surveys, social media, mystery shopping, operational audits and limitless third party integrations — all in one platform.
Proactively improve your customer experience
Instantly rescue unhappy customers with case management tools. Use Action Campaign technology to proactively drive CX improvements across your locations and measure the impact of actions on business metrics in real-time.
Listen and measure
Use Customer Satisfaction (CSAT) surveys online or in-store to learn what your customers think at different touchpoints. Deploy surveys through custom URLs, barcode or QR code scanning, email, and text message (SMS) – even offline.
Identify and understand
Real-time, permission-based dashboards allow brand executives, operators, franchisees and managers to instantly see the customer feedback that matters most to them – from Net Promoter Score (NPS), to customer concerns, compliments, and more.
Act and improve
Turn detractors into promoters with survey response thresholds that automatically trigger customer rescue plans and email notifications when negative feedback is detected. Ensure negative experiences and unhappy customers are followed-up with immediately, and empower your teams to close the loop on every customer interaction.
Intouch Insight allows you to gather real-time customer intelligence for everyone in your organization thru:
Brand and location-level dashboards
Understand the key drivers of customer satisfaction and dissatisfaction, set goals, and compare performance over time. Set permissions so teams can focus on what’s relevant to them.
Quickly gauging NPS
Measure NPS and visualize customer satisfaction scores in real-time.
Filtering and drilling down
Drill down to specific survey answer summaries or filter to view your data by date, question, location, attributes, and more.
Position of LiaCX in our main categories:
LiaCX is one of the 50
If you are interested in LiaCX it could also be sensible to examine other subcategories of Best Customer Experience Management Software collected in our base of B2B software reviews.
It's crucial to keep in mind that almost no software in the Customer Experience Management Software category is going to be a perfect solution that can match all the needs of different company types, sizes and industries. It may be a good idea to read a few LiaCX Customer Experience Management Software reviews first as certain solutions might perform well only in a really narrow set of applications or be created with a really specific industry in mind. Others may work with an idea of being simple and intuitive and as a result lack advanced elements desired by more experienced users. You can also find apps that support a wide group of users and offer a powerful feature toolbox, but that frequently comes at a more expensive price of such a solution. Make sure you're aware of your needs so that you choose a software that has all the features you look for.
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We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and LiaCX reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with LiaCX. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
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LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
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