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AppFolio Review

AppFolio
Our score: 8.5 User satisfaction: 94%

What is AppFolio?

AppFolio is a web-based property management application that is loaded with accounting and management tools and features. The system delivers a robust solution designed for a plethora of user types, enabling them to centralize all their property management processes such as accounting, marketing, applicant screening, online rent payments, online lease agreements and more.

With a clean and intuitive user interface, AppFolio streamlines all property management-related workflows. The software is also designed to work well various types of properties (HOA, residential, commercial, and student housing). With AppFolio, property owners can easily manage their properties, marketers can boost their property listings and online visibility, residents and landlords have a clear communication channel, and more.

Overview of AppFolio Benefits

Property managers need to deal with so many aspects when it comes to running a property-based business such as home rentals and commercial space leasing. Accounting, maintenance, and marketing are all part of the equation and must be addressed effectively. That said, property managers and landlords need not only look at the potential income their property can generate, but also consider their potential renters and tenants.

AppFolio Property Management is a solution that addresses multiple facets involved in renting residential properties and commercial spaces as well student housing. Property managers love how they can run their whole business with just a single, unified platform that covers marketing, accounting, and maintenance among others.

With AppFolio Property Manager, users are able to provide property owners with a robust portfolio, attract them and grow their business. With modern marketing applications and features, property managers can leverage AppFolio to fully optimize their property listings and increase their online presence, enabling them to attract potential tenants and renters, which means more revenue.

AppFolio Property Manager provides both property managers and ideal renters with a channel where they can communicate. The tool also comes with an online rent payment feature that allows tenants to pay their rent online as well as submit requests for maintenance. AppFolio simplifies the filtering of possible tenants with its built-in screening capabilities on top of its online applications and online leasing functionalities.

Overview of AppFolio Features

  • Online Owner Portal
  • Owner & Vendor eCheck
  • Owner Contributions
  • Texting to Owners
  • Online Maintenance Requests
  • Maintenance Contact Center
  • Work Orders
  • Mobile Inspections
  • Training & Support
  • Data Migration
  • Professional Websites
  • Rent Comparison Tool
  • Revenue Management
  • Marketing Campaigns
  • Vacancy Dashboard
  • Vacancy Posting
  • Premium Leads
  • Guest Card Tracking
  • Mobile App
  • Rental Applications
  • Tenant Screening
  • Online Leases
  • Online Renter Portal
  • Texting & Email
  • Tenant Liability Insurance
  • Task Management
  • Schedule Rent Increases
  • Rent By-the-Bed
  • Universal Search
  • Accounting
  • Real-time Flexible Reporting
  • Online Rent Payments
  • RUBS
  • Bulk Tenant Charges
  • CAM Tracking & Reconciliation
  • Holding Deposits
  • Automated Late Fees
  • AP Approval Process
  • Security

AppFolio Position In Our Categories

Because businesses have specific business-related requirements, it is logical that they avoid settling on an all-encompassing, ”best” software product. Still, it is hard to try to come across such an app even among recognizable software products. The logical step to undertake would be to tabulate the numerous significant functions which entail research such as key features, plans, technical skill levels of the employees, business size, etc. Then, you must double down on your research to a full extent. Have a look at some of these AppFolio analyses and explore the other software options in your shortlist more closely. Such all-encompassing research can make sure you circumvent unfit applications and select the system that includes all the benefits your company requires to be successful.

Position of AppFolio in our main categories:

TOP 20

AppFolio is one of the top 20 Property Management Software products

TOP 20

AppFolio is one of the 20 Real Estate Management Software products

If you are considering AppFolio it could also be a good idea to examine other subcategories of Property Management Software gathered in our database of B2B software reviews.

Every business has its own characteristics, and might need a particular type of Property Management Software solution that will be designed for their company size, type of clients and staff and even particular industry they cater to. You should not count on locating a perfect services that is going to be suitable for each company regardless of their history is. It may be a good idea to read a few AppFolio Property Management Software reviews first and even then you should keep in mind what the service is supposed to do for your business and your workers. Do you need an easy and intuitive service with just basic functions? Will you really use the complex functionalities needed by pros and large enterprises? Are there any specific features that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to find a reliable solution that will match your budget.

How Much Does AppFolio Cost?

AppFolio Pricing Plans:

Free Trial

HOA

$0.80/unit/month

Student Housing

$1.25/unit/month

Commercial

$1.50/unit/month

Residential

$1.25/unit/month

AppFolio offers a simple, hassle-free enterprise pricing scheme to its users:

  • HOA – $0.80/unit/month
  • Student Housing – $1.25/unit/month
  • Commercial – $1.50/unit/month
  • Residential – $1.25/unit/month

Discount offered with annual billing. $250 minimum monthly fee.  Onboarding fee based on portfolio size. $400 minimum. Manage all your portfolio types with one solution.

User Satisfaction

Positive Social Media Mentions 38
Negative Social Media Mentions 3

We realize that when you make a decision to buy Property Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and AppFolio reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with AppFolio. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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AppFolio Comparisons

AppFolio user reviews

This is great tool for managing rent payments

Read full review >
Karla
3/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 30.09.2019 Company Size: More than 100 Employees Industry: N/A

This is great tool for property management

Read full review >
Calvin
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.09.2019 Company Size: 11-50 Employees Industry: Real Estate

A review of Appfolio

Read full review >
Minnie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.09.2019 Company Size: 11-50 Employees Industry: Real Estate

A property management that’s state-of-the-art.

Read full review >
Ben
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.10.2018 Company Size: More than 100 Employees Industry: Utilities

AppFolio helps us to streamline our processes

Read full review >
Ramona
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.03.2018 Company Size: More than 100 Employees Industry: Individual & Family Services

What are AppFolio pricing details?

AppFolio Pricing Plans:

Free Trial

HOA

$0.80/unit/month

Student Housing

$1.25/unit/month

Commercial

$1.50/unit/month

Residential

$1.25/unit/month

AppFolio offers a simple, hassle-free enterprise pricing scheme to its users:

  • HOA – $0.80/unit/month
  • Student Housing – $1.25/unit/month
  • Commercial – $1.50/unit/month
  • Residential – $1.25/unit/month

Discount offered with annual billing. $250 minimum monthly fee.  Onboarding fee based on portfolio size. $400 minimum. Manage all your portfolio types with one solution.

What integrations are available for AppFolio?

No information available.

AppFolio average rating:

Average score
4.8/5 (7 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Ben

PROS: I'm using AppFolio at the moment in handling residential rental properties. Functionality that I frequently utilize are internet-based screening and application, online leases, inspection maintenance, and accounting. Its features easily exceeded my expectations It's my primary option when it comes to rental management. It's a handy tool for monitoring and running my rental business!

CONS: Its customer support could use some serious upgradrs. Even if I'm not having any problems with its software, there's no accessibility to customer support. Maybe it would be helpful if a super user or a blg community is made to address any issues related to the software.

Reviewed 1 year ago

Read full review >

The least favorable review

Karla

PROS: What I like most about this software is the fact that I can keep track of all past payments. Thankfully, we don’t have to use bank automatic pay systems which was difficult to read listing of all past payments. In addition, the paymenst provide information of those who paid the bills. Also, we can submit maintenance requests via portal.

CONS: I’d like to reach out to the landlord directly via system, I’d really like to see the chat function.

Reviewed 5 months ago

Read full review >

More reviews from 7 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

This is great tool for managing rent payments

Read full review >
Karla
3/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 30.09.2019 Company Size: More than 100 Employees Industry: N/A

PROS: What I like most about this software is the fact that I can keep track of all past payments. Thankfully, we don’t have to use bank automatic pay systems which was difficult to read listing of all past payments. In addition, the paymenst provide information of those who paid the bills. Also, we can submit maintenance requests via portal.

CONS: I’d like to reach out to the landlord directly via system, I’d really like to see the chat function.

What do you think about this review? Great Poor

This is great tool for property management

Read full review >
Calvin
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.09.2019 Company Size: 11-50 Employees Industry: Real Estate

PROS: Appfolio offers great set of features and I really like the one that it allows me to send message to the tenants and owners through this system. It saves me lot of time when sending them messages because we have lot of phone calls and we spent lot of time while on the phone. Also, they offer courses and seminars about this system and how you can use it to its fullest.

CONS: It takes some time when there are things for updating and it can be really difficult when the email wasn’t sent to a vendor for completion. All in all, the product works great and this is minor issue which is not dislike at all.

What do you think about this review? Great Poor

A review of Appfolio

Read full review >
Minnie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.09.2019 Company Size: 11-50 Employees Industry: Real Estate

PROS: It has plenty of worthy features. The thing that I love most is being able send a text message to tenants and owners via the site itself. We constantly receive phone calls. If I'm able to send a message to a person, it'll save me a whole lot of time. I love how they can provide courses/seminars on dealing with the product's latest features.

CONS: There's nothing much to hate with the system. But there have been tendancie where it would take a long while to update. This makes it difficult especially when an e-mail has yet been sent to the vendor for completion. It's even more challenging to make a confirmation if things have been done. I get annoyed when the changes and updates are made without me knowing ahead of time.

What do you think about this review? Great Poor

A property management that’s state-of-the-art.

Read full review >
Ben
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.10.2018 Company Size: More than 100 Employees Industry: Utilities

PROS: I'm using AppFolio at the moment in handling residential rental properties. Functionality that I frequently utilize are internet-based screening and application, online leases, inspection maintenance, and accounting. Its features easily exceeded my expectations It's my primary option when it comes to rental management. It's a handy tool for monitoring and running my rental business!

CONS: Its customer support could use some serious upgradrs. Even if I'm not having any problems with its software, there's no accessibility to customer support. Maybe it would be helpful if a super user or a blg community is made to address any issues related to the software.

What do you think about this review? Great Poor

AppFolio helps us to streamline our processes

Read full review >
Ramona
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.03.2018 Company Size: More than 100 Employees Industry: Individual & Family Services

PROS: I like that AppFolio is evolving and growing constantly and it meets all our property management needs. The support team is always responsive and they allways listen their customers’ feedback. I like that it’s streamlined and it helps us to better organize our management processes which makes our work easier.

CONS: Our financial system is unortodox and it cannot really meet our needs but the good thing is that we have various layers of financial ovedrsigt in our agency.

What do you think about this review? Great Poor

I love this!

Read full review >
Alyssa
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.12.2017 Company Size: 11-50 Employees Industry: Real Estate

PROS: Appfolio is simply great to have around! I get to monitor everything that's going on with our rental residential business! We've been using it to store images and leases. We even notify our tenants on their due rent through it! We have the ability to directly post ads on it!

CONS: I hate the fact that it takes a certain process to kick things off. But once you're able to input everything in the system, things are lot easy to deal with.

What do you think about this review? Great Poor

I really like working with this software

Read full review >
Marty
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 22.12.2017 Company Size: More than 100 Employees Industry: Accounting

PROS: I like that this system is easy to use and integrates well with everything that is needed for properly managing of the rents and properties. We used software where we had to input from one accounting section to another manually. I’m happy that we don’t have to do that and I like that we have everything integrated. All we have to do is to click on items in order to see where the numbers came from.

CONS: I don’t like that we can’t separate various tenant CAM processes. Also, in the beginning it might be awekward when reconciling the Bank statement with Appfolio. I’d like to see an option where we can close a month and in this way we cannot go back and edit things easily.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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