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Zendesk Chat Review
What is Zendesk Chat?
Zendesk Chat is a live chat and communication widget designed for companies looking to become more competitive. This app was previously known as Zopim Live Chat. With an array of handy chat functionalities, and a premium, personalized environment for boosting customer loyalty, Zendesk Chat has become one of the rare systems that genuinely understand customer behavior, and use relationships to extract intelligent practices for better decision-making.
The best part about it is that Zendesk Chat has preserved most of Zopim’s flexible pricing scheme, and remained in such way accessible by small and startup users. The Lite version of this system is free for individuals and single agents, while transition to a paid plan is made painless, varying between $11.20 for lean teams using the Basic Plan and $20 for already established teams using the Advanced plan.
Show MoreOverview of Zendesk Chat Benefits
Zendesk Chat (or Zopim) is the perfect tool to engage customers and interact with them in real time, which will also help your branding strategies being reminiscent of social apps customers like to use. One thing Zendesk will certainly make easy is automating chats and making sure customers know you’re there long before they’ve arrived to their first question.
The platform, however, is not all about sending friendly messages and receiving instant feedback. You can also trigger it to monitor visitors and make behavior records that will help you engage the right leads. Many companies of today rely on Zendesk Chat to determine who are the customers likely to buy or to ask for assistance, and that’s all thanks to the metrics this platform can follow. Among other things, Zendesk Chat tracks customer satisfaction levels, problem resolution progress, and performance per agents and teams, and does so on a reasonable price.
On top of that, Zendesk Chat is a fully scalable and customizable solution, praised particularly by sales team looking to nurture leads in a personalized way. They record lower cart abandonment, increased order values, and building quality customer loyalty programs after implementing Zendesk Chat. What they also appreciate about this platform is the ability to associate it with popular ecommerce solutions such as Shopify, Magento, and Tictail.
Show MoreOverview of Zendesk Chat Features
- Appearance customization
- Chat client (that customers use)
- Chat agent console / use of instant messengers (IM)
- Proactive chats & Triggers
- Offline mode
- Shortcuts / canned messages
- Create chat protocols
- Tracking & live analytics
- Internationalization
Zendesk Chat Position In Our Categories
Knowing that companies have particular business-related requirements, it is only sensible they abstain from choosing a one-size-fits-all, ideal software system. Be that as it may, it would be almost impossible to find such a software product even among recognizable software systems. The efficient step to undertake would be to shortlist the numerous important factors that demand research such as critical features, pricing, skill capability of the users, organizational size, etc. Next, you should double down on the product research exhaustively. Read some Zendesk Chat reviews and scrutinize the other applications in your list more closely. Such detailed product investigation can make sure you circumvent poorly fit software solutions and pay for the one which has all the aspects your company requires in sustaining growth.
Position of Zendesk Chat in our main categories:
TOP
100
Zendesk Chat is one of the top 100 Customer Support Software products
Since each enterprise has specific business needs, it is sensible for them to desist from seeking a one-size-fits-all perfect software system. Needless to say, it would be useless to try to find such a platform even among market-leading software platforms. The clever thing to do would be to list the various vital aspects that require consideration such as required features, finances, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some Zendesk Chat Customer Support Software reviews and look into each of the other apps in your shortlist in detail. Such exhaustive research can make certain you discard ill-fitting applications and zero in on the solution that provides all the elements you require for business success.
How Much Does Zendesk Chat Cost?
Zendesk Chat Pricing Plans:
Free Trial
Suite Team
$49/agent/month billed annually
Suite Growth
$79/agent/month billed annually
Suite Professional
$99/agent/month billed annually
Suite Enterprise
$150/agent/month billed annually
Additional enterprise-ready plans
from $215/agent/month billed annually
Foundational Support Only
Starting at $19/month
What are Zendesk Chat pricing details?
Zendesk Chat Pricing Plans:
Free Trial
Suite Team
$49/agent/month billed annually
Suite Growth
$79/agent/month billed annually
Suite Professional
$99/agent/month billed annually
Suite Enterprise
$150/agent/month billed annually
Additional enterprise-ready plans
from $215/agent/month billed annually
Foundational Support Only
Starting at $19/month
Zendesk offers Chat as an add-on if purchasing support only, but they also come included in the Zendesk Suite.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $49/agent/month (billed annually)
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – SINGLE
- Easy-to-set up automations & workflows
- AI-powered automated answers – UP TO 50
- Unified agent workspace
- Routing based on agent status and capacity
- Reporting and analytics – PREBUILT
- Data and file storage – STANDARD
- 1,000+ apps and integrations – PREBUILT
- Robust APIs – STANDARD RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
Suite Growth –$79/agent/month (billed annually)
- All Suite Team features, plus:
- Multilingual content
- CSAT surveys
- Custom reports & dashboard
Suite Professional – $99/agent/month (billed annually)
- All Suite Growth features, plus:
- Live agent activity dashboard – VIEWABLE
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $150/agent/month (billed annually)
- All the core elements needed for excellent customer support, plus
- Custom team roles and permissions
- Advanced knowledge management
- Customizable agent workspaces
- Customizable branding for web conversations
- Light access licenses – UP TO 1000
- Live data and external dashboard sharing
- Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
- Sandbox environment for change management
- Robust APIs – ENTERPRISE RATE LIMIT
- AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans – from $215/agent/month (billed annually)
- Talk to Sales for further details
User Satisfaction
Positive Social Media Mentions
11
Negative Social Media Mentions
0
We know that when you decide to purchase a Customer Support Software it’s important not only to find out how experts rank it in their reviews, but also to discover whether the real clients and businesses that use these solutions are indeed happy with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zendesk Chat reviews across a vast array of social media sites. The information is then displayed in a simple to digest format showing how many people had positive and negative experience with Zendesk Chat. With that information available you will be prepared to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Zendesk Chat?
Zendesk Chat supports integration with the following business systems and applications:
- Zendesk
- Google Analytics
- Salesforce
- Highrise
- Magento
- Shopify
- Tictail
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