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Zendesk Chat Review

Zendesk Chat
Our score: 8.5 User satisfaction: 100%

What is Zendesk Chat?

Zendesk Chat is a live chat and communication widget designed for companies looking to become more competitive. This app was previously known as Zopim Live Chat. With an array of handy chat functionalities, and  a premium, personalized environment for boosting customer loyalty, Zendesk Chat has become one of the rare systems that genuinely understand customer behavior, and use relationships to extract intelligent practices for better decision-making.

The best part about it is that Zendesk Chat has preserved most of Zopim’s flexible pricing scheme, and remained in such way accessible by small and startup users. The Lite version of this system is free for individuals and single agents, while transition to a paid plan is made painless, varying between $11.20 for lean teams using the Basic Plan and $20 for already established teams using the Advanced plan.

Overview of Zendesk Chat Benefits

Zendesk Chat (or Zopim) is the perfect tool to engage customers and interact with them in real time, which will also help your branding strategies being reminiscent of social apps customers like to use. One thing Zendesk will certainly make easy is automating chats and making sure customers know you’re there long before they’ve arrived to their first question.

The platform, however, is not all about sending friendly messages and receiving instant feedback. You can also trigger it to monitor visitors and make behavior records that will help you engage the right leads. Many companies of today rely on Zendesk Chat to determine who are the customers likely to buy or to ask for assistance, and that’s all thanks to the metrics this platform can follow. Among other things, Zendesk Chat tracks customer satisfaction levels, problem resolution progress, and performance per agents and teams, and does so on a reasonable price.

On top of that, Zendesk Chat is a fully scalable and customizable solution, praised particularly by sales team looking to nurture leads in a personalized way. They record lower cart abandonment, increased order values, and building quality customer loyalty programs after implementing Zendesk Chat. What they also appreciate about this platform is the ability to associate it with popular ecommerce solutions such as Shopify, Magento, and Tictail.

Overview of Zendesk Chat Features

  • Appearance customization
  • Chat client (that customers use)
  • Chat agent console / use of instant messengers (IM)
  • Proactive chats & Triggers
  • Offline mode
  • Shortcuts / canned messages
  • Create chat protocols
  • Tracking & live analytics
  • Internationalization

Zendesk Chat Position In Our Categories

Bearing in mind businesses have special business requirements, it is only rational they steer clear of subscribing to a one-size-fits-all, “perfect” business program. Having said that, it would be almost impossible to stumble on such a software system even among widely used software solutions.
The correct thing to do is to jot down the different significant functions that necessitate inspection including major features, pricing, technical skill aptitude of staff members, business size, etc. The second step is, you should double down on your product research through and through. Go over some Zendesk Chat evaluations and look into each of the software products in your shortlist in detail. Such comprehensive product research guarantees you keep away from poorly fit applications and buy the one that meets all the function your business requires to be successful.

Position of Zendesk Chat in our main categories:

TOP 100

Zendesk Chat is one of the top 100 Customer Support Software products

Zendesk Chat is also listed in the following subcategories:

There are well-liked and widely used applications in each software group. But are they essentially the best fit for your company’s unique requirements? A popular software product may have thousands of users, but does it provide what you need? For this reason, do not blindly spend on popular systems. Read at least a few Zendesk Chat Customer Support Software reviews and mull over the elements that you want in the software such as the fees, main features, available integrations etc. Then, choose a few apps that fit your wants. Check out the free trials of these apps, read online comments, get information from the seller, and do your homework meticulously. This profound groundwork is sure to aid you choose the best software platform for your firm’s special needs.

How Much Does Zendesk Chat Cost?

Zendesk Chat Pricing Plans:

Free Trial

Lite

Free

Basic

$14/agent/month

Advanced

$25/agent/month

Premium

$55/agent/month

Zendesk Chat offers three enterprise pricing bundles plus a free version for individual users and freelancers. There are no hidden fees within their simple pricing scheme, and an examination 14-days trial isalso available for free.

Here are the details:

Lite – Free

  • 1 Agent

Basic – $11.20/agent/month (yearly) or $14/agent/month (monthly)

  • Unlimited Agents
  • Unlimited Chats
  • 2 Triggers
  • 2 Departments
  • Widget Customization

Advanced – $20/agent/month (yearly) or $25/agent/month (monthly)

  • Unlimited Triggers
  • Unlimited Departments
  • Rest API
  • Operating Hours
  • Chat Reports

Premium – $44/agent/month (yearly) or $55/agent/month (monthly)

  • Widget Unbranding
  • Agent Reports
  • Real-Time Monitoring
  • High Load Dashboard
  • 24/7 support

User Satisfaction

Positive Social Media Mentions 11
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zendesk Chat reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Zendesk Chat. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Zendesk Chat pricing details?

Zendesk Chat Pricing Plans:

Free Trial

Lite

Free

Basic

$14/agent/month

Advanced

$25/agent/month

Premium

$55/agent/month

Zendesk Chat offers three enterprise pricing bundles plus a free version for individual users and freelancers. There are no hidden fees within their simple pricing scheme, and an examination 14-days trial isalso available for free.

Here are the details:

Lite – Free

  • 1 Agent

Basic – $11.20/agent/month (yearly) or $14/agent/month (monthly)

  • Unlimited Agents
  • Unlimited Chats
  • 2 Triggers
  • 2 Departments
  • Widget Customization

Advanced – $20/agent/month (yearly) or $25/agent/month (monthly)

  • Unlimited Triggers
  • Unlimited Departments
  • Rest API
  • Operating Hours
  • Chat Reports

Premium – $44/agent/month (yearly) or $55/agent/month (monthly)

  • Widget Unbranding
  • Agent Reports
  • Real-Time Monitoring
  • High Load Dashboard
  • 24/7 support

What integrations are available for Zendesk Chat?

Zendesk Chat supports integration with the following business systems and applications:

  • Zendesk
  • Google Analytics
  • Salesforce
  • Highrise
  • Magento
  • Shopify
  • Tictail
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Reviewed By Louie Andre
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