MiContact Center is a package of cloud contact center tools with various degrees of functionality and complexity for businesses of all sizes. The solutions cover Microsoft Lync-based contact centers including outbound, large scale, small team, and informal contact centers. There is also a Center Live package that is offered for those looking for a complete cloud-based solution.
MiContact Center comes with an interface that allows agents to handle interactions from various channels and contact points like social media, email, voice, web, chat, and SMS. It connects with Salesforce so you can access your CRM data, and offers integration with external apps through its API.
MiContact Center Live lets you do outbound calls with multiple functionalities and modes while giving you reporting, call logs, and live mode dashboards. It also offers tools for supervisors to better manage call center operations and assist agents when the situation calls for it.
Show MoreYou get the full spectrum of contact centre features such as computer telephony integration, ACD, IVR, and outbound/inbound dialing with preview, progressive, and predictive modes.
You’ll be able to route calls to the right agents based on factors you set like previous interactions, priority, and skills. The platform likewise provides IVR self-service as well as waiting time/queue position notices to queued callers.
MiContact Center lets you manage all remote and in-house agents with silent monitoring, and call and screen recording. It also offers a visual, drag-and-drop tool that allows ACD to work with several point of contact like email, chat, and social media.
Its robust reporting gives you the means to keep tab of business and operational performance with historical reporting, call accounting, workforce management, real-time statuses, and more.
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Because companies have special business-related demands, it is sensible that they abstain from paying for an all-in-one, “perfect” software system. Needless to say, it would be difficult to stumble on such application even among sought-after software products. The practicable thing to do can be to jot down the numerous major factors which need consideration such as essential features, plans, technical skill capability of staff, organizational size, etc. After which, you should do the product research systematically. Go over some MiContact Center reviews and explore each of the software options in your list more closely. Such well-rounded product investigation guarantee you avoid unsuitable applications and buy the one which delivers all the features your business requires in sustaining growth.
Position of MiContact Center in our main categories:
MiContact Center is one of the top 200 Customer Support Software products
Each business has its own characteristics, and can require a particular type of Customer Support Software solution that will be designed for their business size, type of customers and employees and even individual industry they support. We advise you don't count on getting an ideal app that will be suitable for every business no matter what their history is. It may be a good idea to read a few MiContact Center Customer Support Software reviews first and even then you should pay attention to what the solution is supposed to do for your business and your workers. Do you require a simple and straightforward service with only essential features? Will you actually use the complex functionalities required by experts and large enterprises? Are there any specific tools that are especially beneficial for the industry you work in? If you ask yourself these questions it is going to be much easier to locate a solid solution that will match your budget.
MiContact Center Pricing Plans:
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MiContact Center Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact Mitel for a custom price quote based on your business size.
We realize that when you choose to purchase a Customer Support Software it’s crucial not only to see how professionals score it in their reviews, but also to check if the real clients and businesses that bought these solutions are genuinely content with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and MiContact Center reviews across a wide array of social media sites. The data is then displayed in an easy to understand format revealing how many users had positive and negative experience with MiContact Center. With that information at hand you will be equipped to make an informed business decision that you won’t regret.
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Mitel Portfolio Integrations
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
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