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MiContact Center REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 7.8

What is MiContact Center?

MiContact Center is a package of cloud contact center tools with various degrees of functionality and complexity for businesses of all sizes. The solutions cover Microsoft Lync-based contact centers including outbound, large scale, small team, and informal contact centers. There is also a Center Live package that is offered for those looking for a complete cloud-based solution.

MiContact Center comes with an interface that allows agents to handle interactions from various channels and contact points like social media, email, voice, web, chat, and SMS. It connects with Salesforce so you can access your CRM data, and offers integration with external apps through its API.

MiContact Center Live lets you do outbound calls with multiple functionalities and modes while giving you reporting, call logs, and live mode dashboards. It also offers tools for supervisors to better manage call center operations and assist agents when the situation calls for it.

Overview of MiContact Center Benefits

You get the full spectrum of contact centre features such as computer telephony integration, ACD, IVR, and outbound/inbound dialing with preview, progressive, and predictive modes.

You’ll be able to route calls to the right agents based on factors you set like previous interactions, priority, and skills. The platform likewise provides IVR self-service as well as waiting time/queue position notices to queued callers.

MiContact Center lets you manage all remote and in-house agents with silent monitoring, and call and screen recording. It also offers a visual, drag-and-drop tool that allows ACD to work with several point of contact like email, chat, and social media.

Its robust reporting gives you the means to keep tab of business and operational performance with historical reporting, call accounting, workforce management, real-time statuses, and more.

 

Overview of MiContact Center Features

  • ACD (Automatic call distributor)
  • Active directory integration
  • Agent productivity tools
  • Agent routing
  • Agent scripting
  • Automated outbound dialing
  • Call and screen recording
  • Call flow authoring
  • CRM and third party integrations
  • CTI integration
  • Data exchange and surveys
  • Historical/real-time reporting
  • Inbound, outbound, and blended call routing
  • Interactive visual queue
  • Interactive voice response (IVR)
  • Live dashboards
  • Multi-channel support
  • PCI compliance
  • Silent monitoring
  • Unified agent desktop

MiContact Center Position In Our Categories

Position of MiContact Center in our main categories:

200

MiContact Center is one of the top 200 Customer Support Softwareproducts

200

MiContact Center is one of the 200
Customer Support Software products


MiContact Center is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#27
Category:Position:
Call Center Software#27

Enterprises have unique wants and requirements and no software application can be ideal in such a condition. It is futile to try to find an ideal off-the-shelf software product that meets all your business needs. The intelligent thing to do would be to modify the system for your specific requirements, employee skill levels, budget, and other aspects. For these reasons, do not rush and subscribe to well-publicized trendy solutions. Though these may be widely used, they may not be the perfect fit for your particular requirements. Do your research, investigate each short-listed system in detail, read a few MiContact Center reviews, speak to the vendor for clarifications, and finally settle for the app that offers what you want.

How Much Does MiContact Center Cost?

MiContact Center Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Contact Mitel for a custom price quote based on your business size.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and MiContact Center reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with MiContact Center. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

86

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Mac
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are MiContact Center pricing details?

MiContact Center Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Contact Mitel for a custom price quote based on your business size.

What integrations are available for MiContact Center?

Mitel Portfolio Integrations

MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:

  • Outbound dialing and campaign management
  • Quality monitoring and call recording
  • Workforce management

Third-Party Contact Center Applications

Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.

These solutions include:

  • Customer Relationship Management
  • Presence and chat engines
  • Social media monitoring

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