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MiContact Center Review

MiContact Center
Our score: 7.8 User satisfaction: N/A

What is MiContact Center?

MiContact Center is a package of cloud contact center tools with various degrees of functionality and complexity for businesses of all sizes. The solutions cover Microsoft Lync-based contact centers including outbound, large scale, small team, and informal contact centers. There is also a Center Live package that is offered for those looking for a complete cloud-based solution.

MiContact Center comes with an interface that allows agents to handle interactions from various channels and contact points like social media, email, voice, web, chat, and SMS. It connects with Salesforce so you can access your CRM data, and offers integration with external apps through its API.

MiContact Center Live lets you do outbound calls with multiple functionalities and modes while giving you reporting, call logs, and live mode dashboards. It also offers tools for supervisors to better manage call center operations and assist agents when the situation calls for it.

Overview of MiContact Center Benefits

You get the full spectrum of contact centre features such as computer telephony integration, ACD, IVR, and outbound/inbound dialing with preview, progressive, and predictive modes.

You’ll be able to route calls to the right agents based on factors you set like previous interactions, priority, and skills. The platform likewise provides IVR self-service as well as waiting time/queue position notices to queued callers.

MiContact Center lets you manage all remote and in-house agents with silent monitoring, and call and screen recording. It also offers a visual, drag-and-drop tool that allows ACD to work with several point of contact like email, chat, and social media.

Its robust reporting gives you the means to keep tab of business and operational performance with historical reporting, call accounting, workforce management, real-time statuses, and more.

 

Overview of MiContact Center Features

  • ACD (Automatic call distributor)
  • Active directory integration
  • Agent productivity tools
  • Agent routing
  • Agent scripting
  • Automated outbound dialing
  • Call and screen recording
  • Call flow authoring
  • CRM and third party integrations
  • CTI integration
  • Data exchange and surveys
  • Historical/real-time reporting
  • Inbound, outbound, and blended call routing
  • Interactive visual queue
  • Interactive voice response (IVR)
  • Live dashboards
  • Multi-channel support
  • PCI compliance
  • Silent monitoring
  • Unified agent desktop

MiContact Center Position In Our Categories

Since businesses have distinct business requirements, it is prudent they steer clear of going for an all-in-one, ”best” system. At any rate, it is hard to try to come across such a software system even among sought-after software solutions. The rational step to undertake should be to list the different vital factors that merit examination like crucial features, packages, technical skill ability of staff, business size, etc. Thereafter, you should perform the research thoroughly. Have a look at these MiContact Center evaluations and explore the other software products in your list more closely. Such all-encompassing research makes sure you steer clear of ill-fitting apps and buy the system which delivers all the aspects you require company requires.

Position of MiContact Center in our main categories:

TOP 200

MiContact Center is one of the top 200 Customer Support Software products

MiContact Center is also listed in the following subcategories:

Each organization has different wants and requires a system that can be personalized for their size, kind of employees and buyers, and the specific industry they are in. For these reasons, no system can proffer perfect features off-the-shelf. When you try to find a software system, first be sure what you require it for. Read some MiContact Center Customer Support Software reviews and ask yourself do you want basic features or do you need complex functionality? Are there any industry-specific tools that you are searching for? Obtain the answers to these queries to assist your search. There are multiple elements that you need to consider and these include your budget, particular business requirements, your organization size, integration needs etc. Take your time, check out a few free trials, and finally choose the system that offers all that you require to boost your firm competence and productivity.

How Much Does MiContact Center Cost?

MiContact Center Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Mitel for a custom price quote based on your business size.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and MiContact Center reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with MiContact Center. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are MiContact Center pricing details?

MiContact Center Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Mitel for a custom price quote based on your business size.

What integrations are available for MiContact Center?

Mitel Portfolio Integrations

MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:

  • Outbound dialing and campaign management
  • Quality monitoring and call recording
  • Workforce management

Third-Party Contact Center Applications

Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.

These solutions include:

  • Customer Relationship Management
  • Presence and chat engines
  • Social media monitoring
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Reviewed By Louie Andre
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