MiContact Center is a package of cloud contact center tools with various degrees of functionality and complexity for businesses of all sizes. The solutions cover Microsoft Lync-based contact centers including outbound, large scale, small team, and informal contact centers. There is also a Center Live package that is offered for those looking for a complete cloud-based solution.
MiContact Center comes with an interface that allows agents to handle interactions from various channels and contact points like social media, email, voice, web, chat, and SMS. It connects with Salesforce so you can access your CRM data, and offers integration with external apps through its API.
MiContact Center Live lets you do outbound calls with multiple functionalities and modes while giving you reporting, call logs, and live mode dashboards. It also offers tools for supervisors to better manage call center operations and assist agents when the situation calls for it.
Show MoreYou get the full spectrum of contact centre features such as computer telephony integration, ACD, IVR, and outbound/inbound dialing with preview, progressive, and predictive modes.
You’ll be able to route calls to the right agents based on factors you set like previous interactions, priority, and skills. The platform likewise provides IVR self-service as well as waiting time/queue position notices to queued callers.
MiContact Center lets you manage all remote and in-house agents with silent monitoring, and call and screen recording. It also offers a visual, drag-and-drop tool that allows ACD to work with several point of contact like email, chat, and social media.
Its robust reporting gives you the means to keep tab of business and operational performance with historical reporting, call accounting, workforce management, real-time statuses, and more.
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Bearing in mind companies have special business-related requirements, it is reasonable that they steer clear of purchasing an all-in-one, ideal business application. Be that as it may, it would be almost impossible to try to find such application even among recognizable software products. The rational step to undertake would be to jot down the different main aspects that entail deliberation including major features, packages, skill aptitude of staff, business size, etc. Thereafter, you must perform the product research systematically. Have a look at some MiContact Center evaluations and scrutinize the other software options in your list in detail. Such all-encompassing product investigation ensure you avoid mismatched applications and buy the system that provides all the features your company requires to be successful.
Position of MiContact Center in our main categories:
MiContact Center is one of the top 200 Customer Support Software products
Every enterprise has its own characteristics, and might need a special Customer Support Software solution that will be fit for their company size, type of customers and employees and even particular niche they cater to. It's not wise to count on getting a perfect app that will be suitable for every company regardless of their history is. It may be a good idea to read a few MiContact Center Customer Support Software reviews first and even then you should pay attention to what the solution is intended to do for your business and your workers. Do you need an easy and straightforward app with only basic features? Will you really use the complex tools required by pros and big enterprises? Are there any particular features that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a reliable software that will fit your budget.
MiContact Center Pricing Plans:
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MiContact Center Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact Mitel for a custom price quote based on your business size.
We know that when you make a decision to purchase a Customer Support Software it’s crucial not only to learn how experts rank it in their reviews, but also to find out if the real people and businesses that purchased these solutions are actually happy with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and MiContact Center reviews across a vast range of social media sites. The data is then presented in a simple to digest way revealing how many people had positive and negative experience with MiContact Center. With that information at your disposal you should be ready to make an informed purchasing decision that you won’t regret.
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Mitel Portfolio Integrations
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
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