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MiContact Center REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 7.8

What is MiContact Center?

MiContact Center is a suite of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes. The solutions cover Microsoft Lync-based contact centers, outbound contact centers, large-scale contact centers, small contact centers, and informal contact centers.

The product MiContact Center Live is for fully cloud-based contact centers. It is wholly web-based and includes an agent interface that manages interactions from email, chat, voice, web, SMS, Twitter, and Facebook. This solution offers a Salesforce.com open CTI integration and an open API for further integration with other third party apps.

MiContact Center Live provides outbound dialing which includes preview, predictive, and progressive, ACD and inbound; Interactive Voice Response (IVR), call and screen reporting, historical reporting, and live dashboards. This product also offers supervisor tools such as call flow authoring and silent monitoring.

Overview of MiContact Center Benefits

  • Complete contact centre features: Includes IVR, CTI (computer telephony integration), ACD, and inbound and outbound dialing including preview, predictive and progressive.
  • ACD & IVR routing: You can route calls to appropriate agents based on skill, priority, and previous interactions. Offer IVR self-service and provide wait time/queue position announcements to callers in queues.
  • Supervisor and agent productivity: Manage all remote and contact center agents with silent whispering and historical reporting, silent monitoring, and call and screen recording.
  • Multichannel ACD: Use a visual, drag-and-drop tool to integrate ACD with multiple contact points like social media, chat, and email.
  • Management and reporting: Monitor operational and business performance with call accounting, real-time statuses, workforce management, and historical reporting.

Overview of MiContact Center Features

  • ACD (Automatic call distributor)
  • Active directory integration
  • Agent productivity tools
  • Agent routing
  • Agent scripting
  • Automated outbound dialing
  • Call and screen recording
  • Call flow authoring
  • CRM and third party integrations
  • CTI integration
  • Data exchange and surveys
  • Historical/real-time reporting
  • Inbound, outbound, and blended call routing
  • Interactive visual queue
  • Interactive voice response (IVR)
  • Live dashboards
  • Multi-channel support
  • PCI compliance
  • Silent monitoring
  • Unified agent desktop

MiContact Center Position In Our Categories

Position of MiContact Center in our main categories:

200

MiContact Center is one of the top 200 Customer Support Software products

200

MiContact Center is one of the 200
Customer Support Software products


MiContact Center is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#27
Category:Position:
Call Center Software#27

Each enterprise is different, and can call for a particular type of Call Center Software solution that will be designed for their business size, type of customers and staff and even particular niche they cater to. It's not wise to count on locating an ideal software that will work for every company no matter what their history is. It may be a good idea to read a few MiContact Center reviews first and even then you should keep in mind what the solution is supposed to do for your company and your staff. Do you need a simple and straightforward app with just basic functions? Will you actually use the advanced tools needed by experts and big enterprises? Are there any particular features that are especially practical for the industry you work in? If you ask yourself these questions it is going to be much easier to get a reliable app that will match your budget.

How Much Does MiContact Center Cost?

MiContact Center Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Contact Mitel for a custom price quote based on your business size.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and MiContact Center reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with MiContact Center. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

86

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Mac
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are MiContact Center pricing details?

MiContact Center Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Contact Mitel for a custom price quote based on your business size.

What integrations are available for MiContact Center?

Mitel Portfolio Integrations

MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:

  • Outbound dialing and campaign management
  • Quality monitoring and call recording
  • Workforce management

Third-Party Contact Center Applications

Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.

These solutions include:

  • Customer Relationship Management
  • Presence and chat engines
  • Social media monitoring

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