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MiContact Center Review

MiContact Center
Our score: 7.8 User satisfaction: N/A

What is MiContact Center?

MiContact Center is a package of cloud contact center tools with various degrees of functionality and complexity for businesses of all sizes. The solutions cover Microsoft Lync-based contact centers including outbound, large scale, small team, and informal contact centers. There is also a Center Live package that is offered for those looking for a complete cloud-based solution.

MiContact Center comes with an interface that allows agents to handle interactions from various channels and contact points like social media, email, voice, web, chat, and SMS. It connects with Salesforce so you can access your CRM data, and offers integration with external apps through its API.

MiContact Center Live lets you do outbound calls with multiple functionalities and modes while giving you reporting, call logs, and live mode dashboards. It also offers tools for supervisors to better manage call center operations and assist agents when the situation calls for it.

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Overview of MiContact Center Benefits

You get the full spectrum of contact centre features such as computer telephony integration, ACD, IVR, and outbound/inbound dialing with preview, progressive, and predictive modes.

You’ll be able to route calls to the right agents based on factors you set like previous interactions, priority, and skills. The platform likewise provides IVR self-service as well as waiting time/queue position notices to queued callers.

MiContact Center lets you manage all remote and in-house agents with silent monitoring, and call and screen recording. It also offers a visual, drag-and-drop tool that allows ACD to work with several point of contact like email, chat, and social media.

Its robust reporting gives you the means to keep tab of business and operational performance with historical reporting, call accounting, workforce management, real-time statuses, and more.

 

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Overview of MiContact Center Features

  • ACD (Automatic call distributor)
  • Active directory integration
  • Agent productivity tools
  • Agent routing
  • Agent scripting
  • Automated outbound dialing
  • Call and screen recording
  • Call flow authoring
  • CRM and third party integrations
  • CTI integration
  • Data exchange and surveys
  • Historical/real-time reporting
  • Inbound, outbound, and blended call routing
  • Interactive visual queue
  • Interactive voice response (IVR)
  • Live dashboards
  • Multi-channel support
  • PCI compliance
  • Silent monitoring
  • Unified agent desktop

MiContact Center Position In Our Categories

Bearing in mind companies have special business-related requirements, it is reasonable that they steer clear of purchasing an all-in-one, ideal business application. Be that as it may, it would be almost impossible to try to find such application even among recognizable software products. The rational step to undertake would be to jot down the different main aspects that entail deliberation including major features, packages, skill aptitude of staff, business size, etc. Thereafter, you must perform the product research systematically. Have a look at some MiContact Center evaluations and scrutinize the other software options in your list in detail. Such all-encompassing product investigation ensure you avoid mismatched applications and buy the system that provides all the features your company requires to be successful.

Position of MiContact Center in our main categories:

TOP 200

MiContact Center is one of the top 200 Customer Support Software products

Every enterprise has its own characteristics, and might need a special Customer Support Software solution that will be fit for their company size, type of customers and employees and even particular niche they cater to. It's not wise to count on getting a perfect app that will be suitable for every company regardless of their history is. It may be a good idea to read a few MiContact Center Customer Support Software reviews first and even then you should pay attention to what the solution is intended to do for your business and your workers. Do you need an easy and straightforward app with only basic features? Will you really use the complex tools required by pros and big enterprises? Are there any particular features that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a reliable software that will fit your budget.

How Much Does MiContact Center Cost?

MiContact Center Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are MiContact Center pricing details?

MiContact Center Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Mitel for a custom price quote based on your business size.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We know that when you make a decision to purchase a Customer Support Software it’s crucial not only to learn how experts rank it in their reviews, but also to find out if the real people and businesses that purchased these solutions are actually happy with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and MiContact Center reviews across a vast range of social media sites. The data is then presented in a simple to digest way revealing how many people had positive and negative experience with MiContact Center. With that information at your disposal you should be ready to make an informed purchasing decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for MiContact Center?

Mitel Portfolio Integrations

MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:

  • Outbound dialing and campaign management
  • Quality monitoring and call recording
  • Workforce management

Third-Party Contact Center Applications

Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.

These solutions include:

  • Customer Relationship Management
  • Presence and chat engines
  • Social media monitoring
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Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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