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Salesforce Snap-ins Review

Salesforce Snap-ins
Our score: 8.9 User satisfaction: N/A

What is Salesforce Snap-ins?

Salesforce Snap-ins is a robust customer support system for businesses of all sizes. Built to help entrepreneurs turn customer service into a streamlined experience, this platform allows users to embed tools that personalize support on all channels. Whether you require a live chat option for your mobile application or a video chat feature for your webpage, this system has you covered.

Using this, you can deliver one-to-one service using a variety of customer support options. Among the most notable tools it comes with are live agent chat, two-way video chat, self-service knowledge base, and SOS video chat. Salesforce Snap-ins also has case management features available to help you and your agents figure out the best way to interact with each customer without hassle.

In addition to the many features this platform has to offer, setting it up is as easy as copying and pasting it with the Salesforce Snap-ins software development kit. This lets you effortlessly add service channels into existing native applications and more.

Overview of Salesforce Snap-ins Benefits

Salesforce Snap-ins offers a great deal of benefits for businesses who want to improve the way they interact with their customers. It boosts the productivity of support agents, reinforces customer retention efforts, improves overall customer service, as well as equips you with the tools you need to communicate with customers effectively. To help you understand how this platform can help your business, we have listed down some of key advantages that Salesforce Snap-ins can offer you:

Better Self-Service Options

More often than not, the most efficient way of helping your customers is by giving them access to the information that they need 24/7. Using Salesforce Snap-ins, you can integrate articles and FAQs directly into your webpages and applications with ease. This way, your customers can help themselves to the details they want when they need it and decrease the workload of your support staff.

Personalized Live Chat

Good customer experience relies on providing your clients with service that is tailored to their unique needs. Using this platform’s personalized live chat tool, you can enhance the way you interact with customers by analyzing their chat history as well as their purchasing behavior. To optimize your chats further, you can create pre-written responses to common questions so that you can kick start the service experience even before they engage with your support staff.

Faster, More Accurate Resolutions

Customers trust you to give solutions to problems they might encounter with your products in the most efficient way possible. In order to help you provide them with this, Salesforce Snap-ins has mobile-ready SOS video chat options. This tool allows customers to see and speak to an agent directly with one-way or two-way video chat. Using this, they can view your page as well as watch as agents annotate relevant information on the screen. This way, agents can do away with using terms technical terms that might confuse customers and the customers can get faster and more accurate answers to their questions.

Simplified Case Management

Entering customer data to resolve certain issues for clients can take up time, greatly reducing the productivity and efficiency of your agents. Using Salesforce Snap-ins, you can authenticate cases using saved information. This way, you and your agents can easily pull the profile of the customer you are helping and assist them based on previous interactions. Moreover, this tool supports configurable case publishing, case feeds, and a case list view for a more simplified case management.

Overview of Salesforce Snap-ins Features

  • FAQ Creation
  • Case Management
  • Personalized Live Chat
  • SOS Video Chat
  • Two-Way Video Chat
  • Live Agent Chat
  • Self-Service Knowledge Base
  • Software Development Kit

What Problems Will Salesforce Snap-ins Solve?

Problem #1: Disconnected Customer Experience

Keeping a consistent quality of customer service can be difficult when you are using multiple channels to connect with your clients. In order to help you provide a seamless service experience, Salesforce Snap-ins’ unified SDK lets you connect the entire customer journey on one platform. This way, you can customize the experience for every page of your site based on the needs of clients.

Problem #2: Inefficient Technical Support

All entrepreneurs want to be able to help their clients in the best possible way. However, when communicating by phone, email, or chat, explaining the solution to their problems may get a little complicated and confusing. In order to simplify and speed up the process without the risk of miscommunication, Salesforce Snap-ins lets you engage directly with customers using a two-way video chat. This allows them to show the problem using their camera and lets you pinpoint answers by drawing right in the app.

Problem #3: Customer Support Tools are Not Mobile-Ready

Are you looking to provide end-to-end customer support on all of your channels but realized that tradition customer service platforms are not mobile-ready? This is one of the problems that Salesforce Snap-ins was built for. It allows you to embed all types of customer service tools you need for your website or application no matter what device is used to run them. This way, you can deliver a more proactive technical support and a better customer experience.

Salesforce Snap-ins Position In Our Categories

Keeping in mind companies have special business-related requirements, it is prudent they steer clear of seeking an all-encompassing, ”best” software product. Be that as it may, it would be difficult to come across such application even among well-known software systems.
The better step to do is to take note of the varied significant factors that demand analysis such as major features, price plans, technical skill capability of staff, company size, etc. Thereafter, you should perform the research comprehensively. Read some of these Salesforce Snap-ins review articles and check out the other applications in your list in detail. Such detailed product research ensures you circumvent unsuitable applications and subscribe to the system that delivers all the tools you require company requires.

Position of Salesforce Snap-ins in our main categories:

TOP 50

Salesforce Snap-ins is one of the top 50 Customer Support Software products

If you are considering Salesforce Snap-ins it could also be beneficial to examine other subcategories of Customer Support Software gathered in our base of SaaS software reviews.

It is important to realize that virtually no service in the Customer Support Software category is going to be an ideal solution that can match all the needs of different business types, sizes and industries. It may be a good idea to read a few Salesforce Snap-ins Customer Support Software reviews first as some services can perform well exclusively in a very narrow group of applications or be designed with a very specific type of industry in mind. Others may work with an intention of being easy and intuitive and as a result lack advanced features needed by more experienced users. You can also come across services that focus on a large group of customers and give you a rich feature set, however that in most cases comes at a more expensive price of such a software. Make sure you're aware of your needs so that you select a software that has exactly the elements you look for.

How Much Does Salesforce Snap-ins Cost?

Salesforce Snap-ins Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Salesforce Snap-ins does not provide their pricing plans publicly. If you are interested in purchasing this application, feel free to contact the vendor to request a quote.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesforce Snap-ins reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce Snap-ins. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Salesforce Snap-ins pricing details?

Salesforce Snap-ins Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Salesforce Snap-ins does not provide their pricing plans publicly. If you are interested in purchasing this application, feel free to contact the vendor to request a quote.

What integrations are available for Salesforce Snap-ins?

As part of the Salesforce Service Cloud, Salesforce Snap-ins may be used alongside third-party systems as well as other platforms in the Salesforce suite.

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Reviewed By Jenny Chang
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