Price

$25

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PlayVox REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.4

What is PlayVox?

PlayVox is a top-quality monitoring software for live chat, email and phone, which helps businesses analyze how the customer support staff interacts with actual customers. It aims to enhance performance and customer experience, and claims to help create a QA monitoring program in just five minutes. Customer interactions can be analyzed in all channels for a robust evaluation of coaching and motivation.

At the same time, PlayVox also helps businesses train their customer support staff for better performance and improved customer experience. The software eliminates the old-school method of using spreadsheets for quality assurance and claims that it’s possible to run a call center operation without multiple platforms and software, and complex downloads and installations. That’s the simplifying power of PlayVox: it takes a unified and holistic approach towards managing a call center workforce, and it combines best-of-a-kind features into all-in-one solutions to scale quality monitoring programs.

Overview of PlayVox Benefits

Measurement and evaluation are the first steps involved in improving any process, and this software allows evaluating agent-to-customer interactions across all channels, including live chat, calls, email and social media. Content can be distributed in minutes for enhanced learning, while quizzes and courses can also easily be created to keep the support staff up to date.

The performance of agents and team leaders can be viewed at a single place, thanks to the easy-to-use interface, allowing management to see how the team is performing. It also allows sending digital gift cards in recognition of employee accomplishments to keep the teams motivated and supports over 240 big names, including Amazon, Nike and Starbucks.

To keep the employee morale boosted and transform them into an engaged community, PlayVox allows sharing accomplishments using badges and karma points. Collection and analysis of employee surveys have been made easier, which allows management to review and gain thoughtful insight at a glance. It provides a single hub to analyze performance, coaching, training, quality, employee engagement and most importantly customer experience.

The Team Communications features allow support staff and team leaders to connect, engage and work more efficiently across the organization for a better customer experience. Operational excellence, consistency, better service and customer loyalty remain the four basic pillars of the software, which is trusted by industry giants including Google and Microsoft XBOX ONE. It also comes with connectors for major software like Salesforce, Zendesk and Five9.

Overview of PlayVox Features

  • Quality Assurance
  • Phone calls, live chat, email and social media support
  • Performance analysis
  • Training and coaching
  • Reward and recognition system
  • Team communication
  • Surveys
  • Analytics
  • Eliminates spreadsheets and need for multiple software
  • Connectors for better integration and Rest based Open API
  • iOS App

PlayVox Position In Our Categories

Position of PlayVox in our main categories:

50

PlayVox is one of the top 50 Customer Support Software products

20

PlayVox is one of the top 20 Gamification Software products

50

PlayVox is one of the top 50
Customer Support Software products

20

PlayVox is one of the top 20
Gamification Software products


PlayVox is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#3 Live Chat Software#21
Remote Support Software#4

Every organization has different requirements and requires a system that can be customized for their size, kind of staff members and buyers, and the particular industry they are in. For these reasons, no system can proffer perfect functionality out-of-the-box. When you search a software product, first be sure what you need it for. Read some PlayVox reviews and ask yourself do you want basic tools or do you want advanced functionality? Are there any industry-specific functionalities that you are searching for? Get the answers to these queries to assist your search. There are plenty of aspects that you need to consider and these include your budget, particular business wants, your organization size, integration needs etc. Take your time, try out a few free trials, and finally choose the app that offers all that you need to improve your firm effectiveness and productivity.

How Much Does PlayVox Cost?

PlayVox Pricing Plans For Enterprises & Small Business:

These are the plans, SMB and enterprise pricing details of PlayVox:

QA Standard: $25/user/month (billed annually) + $3,000 one-time onboarding fee

  • QA Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

QA Pro: $35/user/month + $5,000 one-time onboarding fee

  • 1 Add-On
  • Performance Management
  • Quality Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

QA Enterprise: $45/user/month + $7,000 one-time onboarding fee

  • SSO/Active Directory
  • Logical Firewall  
  • Multi-site/tenant  management
  • All Add-Ons
  • Performance Management
  • Quality Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and PlayVox reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with PlayVox. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

4

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
  • One-time payment
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TICKETS

What are PlayVox pricing details?

PlayVox Pricing Plans:

These are the plans, SMB and enterprise pricing details of PlayVox:

QA Standard: $25/user/month (billed annually) + $3,000 one-time onboarding fee

  • QA Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

QA Pro: $35/user/month + $5,000 one-time onboarding fee

  • 1 Add-On
  • Performance Management
  • Quality Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

QA Enterprise: $45/user/month + $7,000 one-time onboarding fee

  • SSO/Active Directory
  • Logical Firewall  
  • Multi-site/tenant  management
  • All Add-Ons
  • Performance Management
  • Quality Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

What integrations are available for PlayVox?

PlayVox integrates with the following business systems and applications:

  • Salesforce
  • Zendesk
  • Five9

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