MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

PlayVox Review

PlayVox
Our score: 8.4 User satisfaction: 100%

What is PlayVox?

PlayVox is a top-quality monitoring software for live chat, email and phone, which helps businesses analyze how the customer support staff interacts with actual customers. It aims to enhance performance and customer experience, and claims to help create a QA monitoring program in just five minutes. Customer interactions can be analyzed in all channels for a robust evaluation of coaching and motivation.

At the same time, PlayVox also helps businesses train their customer support staff for better performance and improved customer experience. The software eliminates the old-school method of using spreadsheets for quality assurance and claims that it’s possible to run a call center operation without multiple platforms and software, and complex downloads and installations. That’s the simplifying power of PlayVox: it takes a unified and holistic approach towards managing a call center workforce, and it combines best-of-a-kind features into all-in-one solutions to scale quality monitoring programs.

Overview of PlayVox Benefits

Measurement and evaluation are the first steps involved in improving any process, and this software allows evaluating agent-to-customer interactions across all channels, including live chat, calls, email and social media. Content can be distributed in minutes for enhanced learning, while quizzes and courses can also easily be created to keep the support staff up to date.

The performance of agents and team leaders can be viewed at a single place, thanks to the easy-to-use interface, allowing management to see how the team is performing. It also allows sending digital gift cards in recognition of employee accomplishments to keep the teams motivated and supports over 240 big names, including Amazon, Nike and Starbucks.

To keep the employee morale boosted and transform them into an engaged community, PlayVox allows sharing accomplishments using badges and karma points. Collection and analysis of employee surveys have been made easier, which allows management to review and gain thoughtful insight at a glance. It provides a single hub to analyze performance, coaching, training, quality, employee engagement and most importantly customer experience.

The Team Communications features allow support staff and team leaders to connect, engage and work more efficiently across the organization for a better customer experience. Operational excellence, consistency, better service and customer loyalty remain the four basic pillars of the software, which is trusted by industry giants including Google and Microsoft XBOX ONE. It also comes with connectors for major software like Salesforce, Zendesk and Five9.

Overview of PlayVox Features

  • Quality Assurance
  • Phone calls, live chat, email and social media support
  • Performance analysis
  • Training and coaching
  • Reward and recognition system
  • Team communication
  • Surveys
  • Analytics
  • Eliminates spreadsheets and need for multiple software
  • Connectors for better integration and Rest based Open API
  • iOS App

PlayVox Position In Our Categories

Bearing in mind businesses have unique business-related demands, it is logical they steer clear of picking a one-size-fits-all, ideal software. Just the same, it is nearly futile to pinpoint such application even among recognizable software solutions. The practical step to do is to tabulate the different important factors that merit analysis such as essential features, costing, skill competence of staff, business size, etc. Then, you should perform your research thoroughly. Read these PlayVox review articles and scrutinize each of the software products in your list more closely. Such well-rounded research can make sure you steer clear of ill-fitting apps and choose the system which meets all the benefits you require business requires in sustaining growth.

Position of PlayVox in our main categories:

TOP 100

PlayVox is one of the top 100 Customer Support Software products

PlayVox is also listed in the following subcategories:

Since each company has particular business wants, it is prudent for them to abstain from looking for a one-size-fits-all ideal software application. Needless to say, it would be futile to try to find such an app even among market-leading software platforms. The intelligent thing to do would be to jot down the various important elements that need consideration such as main features, budget, skill levels of employees, company size etc. Then, you should do your groundwork thoroughly. Read some PlayVox Customer Support Software reviews and check out each of the other apps in your shortlist in detail. Such exhaustive homework can ensure you weed out ill-fitting applications and choose the app that offers all the elements you need for business success.

How Much Does PlayVox Cost?

PlayVox Pricing Plans:

Free Trial

QA Standard

$25/user/month + one-time onboarding fee

QA Pro

$35/user/month + one-time onboarding fee

QA Enterprise

$45/user/month + one-time onboarding fee

These are the plans, SMB and enterprise pricing details of PlayVox:

QA Standard: $25/user/month (billed annually) + $3,000 one-time onboarding fee

  • QA Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

QA Pro: $35/user/month + $5,000 one-time onboarding fee

  • 1 Add-On
  • Performance Management
  • Quality Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

QA Enterprise: $45/user/month + $7,000 one-time onboarding fee

  • SSO/Active Directory
  • Logical Firewall  
  • Multi-site/tenant  management
  • All Add-Ons
  • Performance Management
  • Quality Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

User Satisfaction

Positive Social Media Mentions 4
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and PlayVox reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with PlayVox. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • One-time payment

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular PlayVox Alternatives

Top Competitors To PlayVox By Price

Trending Customer Support Software Reviews

Product name:
Score:
Satisfaction:
8.8
94%
7.3
100%
8.4
82%

PlayVox Comparisons

What are PlayVox pricing details?

PlayVox Pricing Plans:

Free Trial

QA Standard

$25/user/month + one-time onboarding fee

QA Pro

$35/user/month + one-time onboarding fee

QA Enterprise

$45/user/month + one-time onboarding fee

These are the plans, SMB and enterprise pricing details of PlayVox:

QA Standard: $25/user/month (billed annually) + $3,000 one-time onboarding fee

  • QA Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

QA Pro: $35/user/month + $5,000 one-time onboarding fee

  • 1 Add-On
  • Performance Management
  • Quality Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

QA Enterprise: $45/user/month + $7,000 one-time onboarding fee

  • SSO/Active Directory
  • Logical Firewall  
  • Multi-site/tenant  management
  • All Add-Ons
  • Performance Management
  • Quality Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

What integrations are available for PlayVox?

PlayVox integrates with the following business systems and applications:

  • Salesforce
  • Zendesk
  • Five9
Note

PlayVox
is waiting for
your first review.

Arrow

Write your own review of this product

ADD A REVIEW

More reviews from 0 actual users:

women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Reviewed By Louie Andre
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.